Acuario de Hurstville

Experiencia fantástica: Great service and information

Experiencia fantástica: Great service and prices. Was served by Koi, no joke, and he was brilliant. I will always go back for any aquarium products.

Experiencia fantástica: Such friendly and helpful staff. One of the staff, Nathan, gave us really good information. We learned so much more in 20 minutes compared to months of going to other shops. The range of fish and corals is amazing and they have just about every piece of equipment you could possibly want. 100% would recommend to any new and experienced fish keepers.

Experiencia fantástica: I went in for some advice for my grandsons setup and they were more than helpful

Experiencia fantástica: Very good aquatic shop nices to be there shoping

Experiencia fantástica: Amazing stock and aquatic advice! Would recommend :)

Experiencia negativa: Worst experience ever don’t know how to talk with customer thinks he is great on himself

Experiencia positiva: Many choices, fresh and salt water, the shop keeper let you exploring the store but unfortunately I wasn't being served after waiting for more than 15 mins.

Experiencia fantástica: Friendly staff, great collection of fish and accessories with very reasonable price, been a regular customer over 1.5 years now!

Experiencia fantástica: Stopped in for the first time in about 10 years and while the shop itself hadn't changed (apart from a few product placements) the staff that were there were just as happy to help. Very knowledgeable and extremely enthusiastic! Very highly recommend. Thanks Jem.

Experiencia negativa: The staff is very arrogant. Very rude. Never visiting this place again and don’t recommend as well.

Experiencia negativa: Worst customer service ever.

Experiencia fantástica: Great verity and service

Experiencia fantástica: Great product range , Friendly staff, Cool oddballs , Like albino arawana, black fancy stingrays, And the coolest flamboyant cuttlefish eva

Experiencia fantástica: Very knowledgeable and friendly staff...great variety of healthy fish coral and plants

Experiencia fantástica: Great selection of products and stock. Really helpful and friendly and has very competitive prices.

Experiencia fantástica: This guys are awesome good service and best aquarium product they have and good breeds of aquarium fish.. always make me feel good and safe when purchasing fish from this guys..

Experiencia fantástica: Absolute champions, the manager Jam is a legend, helped me out way more than he needed to and would highly recommend this place Thanks again guys

Experiencia fantástica: Gold fish 8.5 and 9.50$

Experiencia fantástica: Awesome shop. Workers are good and knowledgeable people that are always happy to chat. Was happy to find out they can order rare or specific fish in that they may not have in stock.

Experiencia fantástica: Great customer service and products. Will continue to shop here. Highly recommended store.

Experiencia fantástica: Buying fish from Hurstville Aquarium for almost 20 years. good management, large range and good price.

Experiencia negativa: The worse experience I ever had in any customer service environment . Perhaps, actually I am pretty sure I was judged for the gym clothes I was wearing . After living in Dubai for 16 years I moved home to Sydney and decided to have something I have always dreamed .. a Fish Tank! I was ready to order one from China but instead I decided to go to a local shop and support local business! The gentleman treated me with the ultimate disrespect . He half talked to me trying to walk away ( I was the first and only customer at the shop at 10am) when I asked questions he answered with a tone of ignorance and disrespect I have never experienced! And at the end he told me : ‘you don’t need to be here … you wouldn’t buy it anyway’ If he worked on commissions .. he made a mistake … a big mistake ! Fish tank ordered …. Happily payed 3 times more from China ! Sorry to do this! However since he mention I would t afford …. Attached is the receipt ! Sorry for my gym clothes !

Experiencia fantástica: What a wonderful aquarium and staff . They are very friendly and knowledgeable . We came all the way from Victoria to this shop . They explain everything about how to take care of fish and how to assemble the tank overall top notch service. I highly recommended this aquarium to everyone .

Experiencia fantástica: We have been their customers for over 10 years. Yesterday, I bought a new pond pump but discovered our hoses were too small to connect it. A huge thank you to Nathan for spending considerable time helping me resolve the issue. He approached the situation with great patience and a willingness to go above and beyond. While I was waiting for assistance, I saw him explain, step by step, how to use an auto-feeding device to an elderly gentleman. I was truly impressed by his warmth and kindness towards the elderly, and I believe he deserves recognition. Special thanks also to the owner, Kevin, for guiding Nathan while he was off work and attending an important occasion.

Experiencia negativa: I’ve visited couple of times and every single time rude service,omg that guy he is not suggesting just saying I don’t know do you want or not like that on very rude way.

Experiencia negativa: I’ve visited twice, first visit in asked they guy with long hair at the front desk for help, I explained i was new and interested in starting my fish tank hobby, i asked for advice and explained what i know and if he recommended anything, was told to watch youtube as he didn’t have the time and he told me he wouldn’t even sell some items to me because it would be a waste of time and seem very annoyed. I revisited a second time hoping maybe they guy was having a bad day but he proceeded to be rude and proceeded to do other things while serving me and kinda half ignored and seemed mad i was asking questions. I recently looked at the reviews and most other visitors have had the same problem from as far back as 4 years. The guy seems full of himself and from what ive heard from other great aquatic shops and petstores the fish tank hobby is dying and i can see why. Maybe they should check youtube for customer service skills like i was recommended by them to watch youtube

Experiencia fantástica: Very helpful. Found them very knowledgeable

Experiencia fantástica: My nephew absolutely loves it here. We visit a lot as he is in the process of buying his first aquarium.

Experiencia fantástica: Dont go anywhere else. One stop shop, great tank options, great prices. They even have silicone for tank repair and staff are very helpful. Parramatta Betta Set Up.

Experiencia fantástica: Very helpful and knowledgeable.. thoroughly recommend

Experiencia positiva: Very nice shop for fish & fish tank accessories. You definitely will get the staff, what you are after for your fish tank. Friendly staff, but the experience of my recent visit was not good, as what food they suggested for my guppy fish, that does not work. Just wasted my 12$.

Experiencia negativa: Tanks are pretty clean but prices were quite high. Went in recently and the man with the tattoos that was working was rude and impatient.

Experiencia fantástica: Lovely staff. Wide range of aquascaping rocks. Wood etc. sell tanks equipment and fish also.

Experiencia fantástica: Excellent service great service very helpful staff overall all great staff very friendly and helpful with everything especially information love you guys keep up the good work

Experiencia fantástica: One of the best aquariums, staff is very helpful, friendly and knowledgeable!

Experiencia fantástica: Great variety and good prices

Experiencia fantástica: Absolutely incredible variety and extremely knowledgeable. Highly recommended for puchases, information or even just a chat!

Experiencia fantástica: It's a nice atmosphere when you walk in. Staff is really nice and kind. They have all kinds of fishes there.

Experiencia fantástica: Nice aquarium with the general needs. A good mix of fish and equipment.

Experiencia positiva: Would appreciate some customer service

Experiencia positiva: The seller seems annoyed when u ask him questions but he did answer them I’ll go back

Experiencia negativa: It’s respectful to tell the customer that the fish they’re paying for is “disabled” before bagging; as it may affect longevity of the specimen. I don’t mind the adoption it’s cute/unique…but just communicate with the customer don’t be sly ‍☠️ . Tattoo man doesn’t realise tattoos & arrogance don’t make a man. They say you are a reflection of your parents. Wake up my bro. I’ll see you in store for the usuals…

Experiencia negativa: One of the staff was horrible and rude. Will not go here ever again.

Experiencia fantástica: Great friendly staff very knowledgeable prices on most fish are reasonable

Experiencia fantástica: Staff are helpful, good selection

Experiencia negativa: The guy with the tattoo seems like the owner was really cocky ,impatient, rude, and looked annoyed by my questions. Last time i came here was approached by a different staff and he was really good at handling customer.

Experiencia positiva: Can't review the fish or anything else they sell because I didn't buy anything. The sales associate who I approached for advice was rude, cocky, impatient, and really made me feel like I was annoying him. If you're not interested in helping customers then customer service is probably not the right job for you.

Experiencia negativa: One staff member extremely rude! Wasn't prepared to listen regarding equipment I attempted to return less than 7 days ago.. Spoke over the top of me! In the end I retaliated then told to leave the shop!

Experiencia fantástica: Wow!!! Loved the whole experience. Very professional

Experiencia fantástica: Best aquarium shop anywhere. Best prices on fish, food, the lot. Great knowledgeable staff too

Experiencia negativa: Such a worst customer service… Especially the one who was with the hat and a long hair…

Experiencia fantástica: Friendly staff and decent selection of saltwater stuff. Prices are competitive.

Experiencia fantástica: So happy with the service. Dominic is the best. Was so helpful and nice . We got our first fish pet Highly recommended

Experiencia positiva: This aquarium shop is a hidden gem for all fish enthusiasts. They have a wide selection of fish, tanks, and accessories, and their knowledgeable staff is always ready to provide helpful advice

Experiencia fantástica: They have the items you need also experience.

Experiencia fantástica: reasonable price, knowledgeable staff, wide range of beautiful marine and fresh water fish

Experiencia negativa: Sorry … I ordered an item online but later changing the price is not fair.

Experiencia negativa: Sorry guys but everytime I listen to your advice my tank ends up in being shut down. Enough is enough. I won't be returning. I understand that you want to make money, but it should not be at the cost of an entire set up.

Experiencia fantástica: All the staff are knowledgeable, enthusiastic, patient and friendly. Despite the fact that they don't sell any turtles there (P.S. there're not that much stores in NSW that sell turtles cuz live reptile dealer licence is required), the staff are still really knowledgeable and gave tons of good advice. It's fun and informative talking to them cuz the staff are pet lovers themselves too. Can't speak highly enough of this store, always make my visit extremely pleasant. = ]

Experiencia fantástica: These guys are amazing. Helped me with a new tank, excellent advice. Not like other pet stores, basically said not selling you any fish till your tank is chemically balanced correctly. Happy little fish are now thriving.

Experiencia fantástica: The staff in this shop really know what they're talking about

Experiencia positiva: Picked up a nice senegal bichir from them, no complaints at all

Experiencia fantástica: Great service and staff have in depth knowledge.

Experiencia fantástica: This place is really one of the best when it comes to fish, coral, equipment and most of all information. Had the pleasure of dealing with Kevin and to be honest these guys sure know their stuff. They were helpful in every possible way. From going through so much detail when helping me understand the Saltwater aquarium hobby and tried to identify what exactly it was that I was trying to achieve. I've been to many aquarium shops and I must say Kevin and Hayden have a true passion for anything aquarium related and that translates into a well informed customer knowing how and why things are done to better my reef keeping skills. Couldn't see myself going anywhere else.

Experiencia fantástica: Great service Guys in there give great advice and know their stuff Good selection of products and fair prices

Experiencia fantástica: Very detailed, knowledgeable, and friendly service. Prices are reasonable too!

Experiencia fantástica: Been coming to Hurstville Aquarium for several years now for all my fish tank needs. Every single time the service here is excellent in every aspect. Every single staff member knows exactly what they are talking about, every person here is experienced and helpful. Prices are very reasonable, their range of products and livestock is great. Highly recommend this shop!

Experiencia negativa: Arrogant and ignorant salesperson. We will never visit this shop again.

Experiencia fantástica: Lots of great stock, from fish to corals and live plants. Very knowledgeable staff.

Experiencia positiva: Wide array of fish treatment and aquarium needs. Nice staff but hard to get a hold of most of the time.

Experiencia fantástica: Great selection of items. Friendly service and advice.

Experiencia fantástica: They have huge variety of products. And also the guy that helped us had a great knowledge of ponds and aquariums.

Experiencia fantástica: Great products, lots of fish, very friendly staff

Experiencia fantástica: Took 30 minutes to explain coral set up, placement and plenty of other things. By far the best aquarium store I have been to!

Experiencia fantástica: I visited late on Saturday afternoon and this store was busy! No wonder, lots of great fish, coral, clams, just about anything you could need! I only picked up two comets but really patient and thorough advice from a team member. Thanks! I’ll be back :)

Experiencia fantástica: I’m scared to say how good they are. I want them for myself. Clean tanks everything is in order. Staff are helpful and happy. I learn so much in one visit.

Experiencia fantástica: Best aquarium shop in Sydney. The team here stood out with an abundance of knowledge and advice. Also have a big variety of products available from fish, quality control products to plants. Thanks to Jimmy for taking the time to answer my questions.

Experiencia fantástica: Very friendly staff. We went to buy a first fish tank. They explained everything very well with all the details. Loved the experience.

Experiencia positiva: Good shop staff are helpful. Bit cramped

Experiencia fantástica: I love this place so much, the guys thay work there are so knowledgeable. I've been getting my fish from here for years!!!

Experiencia positiva: Very knowledgeable staff who were helpful and patient in bringing a novice up to speed. Decent selection of fish and decorations. Will continue to go back as the service was very good.

Experiencia fantástica: Great place. Great service. Very friendly and knowledgeable

Experiencia negativa: Very bad customer service. I took my two daughters in to buy fish for them for Xmas. We were treated like we were a nuisance when we asked a question. No customer service at all. Two weeks on and we now have 2 dead fish. When I called to let them know there was no apology it had to be our fault and they blamed the water. We did everything they told us to do. We will never return to the shop again. Very bad experience. They are money makers

Experiencia fantástica: Very helpful staff and was more concerned about the welfare of fish and making sure we understand how to look after rather than making sales. Will be back to purchase soon.

Experiencia fantástica: Came in to buy some tetras and a few bits for my other tank. Owner had really good talk with me to establish I was getting the right products and ended up talking me out of the holiday fish tablets - forgoing part of a sale to give the right advice - which is so impressive. The tetras I purchased are healthy and doing really well. I will definitely be back with my business!

Experiencia fantástica: Great expertise, plenty of stock options, professional advice

Experiencia negativa: Asked for proof of double jab to enter the store . Ill take my money somewhere else

Experiencia positiva: Always a good place to stock up your plants! Good selection of fish, marine - tropical and has a great inspiration tank that's full of greenery!

Experiencia fantástica: Above and Beyond service from the boys. Ordered a fish tank and due to Aus post delays, they ordered an uber parcel! Great service and beautiful fish as well

Experiencia fantástica: Been buying my feeds, aquarium maintenance kits and fishes here in the past. Today my wife decided to start a new hobby. And the guys in the shop specially Kevin. He has been patient and very helpful with all our questions. Love this shop, they know what they're doing and know the answers to your questions compared to big pet shops. Thanks again guys.

Experiencia negativa: Worst customer service I've ever experienced. Not only are they cocky and think they know it all, but their fish are poor quality and mistreated. The marine side of the aquarium had white spot disease and when i pointed it out to them they tried to but me down saying I didn't know what i was talking about. They then proceeded to argue the point saying if i fresh water bath any salt water fish that they would be fine. I would never buy from this diseased place ever again

Experiencia fantástica: The staff was great to deal with. They helped choosing plants and decoration which are looking great in my tank. Definitely recommend this shop for aquarium stuff.

Experiencia fantástica: Friendly staff, always have a large variety of fish and very knowledgeable

Experiencia positiva: Staff were knowledgeable and helpful and a good selection of fish only thing i would change would be overall health of the fish (salt water) fresh seemed fine. And the staff were very choppy with eachother and store was quite cramped 4/5

Experiencia fantástica: Been purchasing marine stock for quite a while, great guest service

Experiencia fantástica: Great service. Guys are super helpful and awesome range for aquascaping needs

Experiencia negativa: The guy with the big tattoo on his arm was really rude. It got annoyed of me asking questions (im a newbie myself) and he just stormed off . The younger guy was very helpful, he definitely carries the whole customer service in the store! The 2 stars are just for him, the other staff needs to work on his attitude!

Experiencia fantástica: The staff were friendly and helpful. They had a great range of fish (both fresh and Saltwater) and a decent amount of plants and corals. They also had a lot of dry products.

Experiencia fantástica: We get all varieties pet fish. Price are reasonable.