Delphinus Playa Mujeres

Positive experience: The aquarium was pretty basic but I am so glad to have done the underwater walking interactive tour! I will never forget the feeling of fish swimming by me and touching my legs!

Negative experience: RIP OFF!!!!!@ The experience is great but at the end they give you 3 photos packages starting $257.00 for 10 photos. They dont allow you to take photos on your own. Then they make you wait 5 hours before you can download them. even though on these excursions in the jungle w/o wifi you get your photos immediately. Rip off .. you pay $109 per person for the experience and then $257.00 for the photos. $657.00 for a 30 minute experience. One photo is $39 each. Now that you have the pricing up front ....be mindful before booking.

Fantastic experience: Diego was our guide for the whale shark excursion. He was enthusiastic and very knowledgeable!! His goal was to get us the best experience possible and it surely was! One of the best days of my whole life!!! ¡el mejor del mundo! -Jason & Nicole (Dallas, TX)

Negative experience: I went to this place because my company organized a dolphin-watching activity in Mexico. Before we started, the staff told us that the dolphins were in open water. But then you realize that the 4 or 5 dolphins are actually kept in a jail, around 100x100 meters. The dolphins are treated like puppets, performing tricks just to get food. Honestly, it was a very sad experience. It’s hard to believe that in 2025 we still have places like this, where animals live in captivity. I hope this place is shut down soon and that animals can live in freedom. Also, they asked us to leave all cameras and phones before seeing the dolphins. You’re not allowed to take your own pictures, but they take photos and sell them for over $30 each, and $45 for a printed one. It’s a tourist trap and a scam.

Negative experience: Experience was cool but the cost of the pictures really put a damper on the total experience. $250 for 12 pics and over $300 for all of them. One pic was $55.

Negative experience: Bad experience with the picture. They forbide you to take picture. Then the guy who took picture told us 40 usd for picture and at the end when we wanted to buy they said it is 130 usd for one picture family. Too bad. This story has damaged the experience. It sounds like a riping off of tourist

Negative experience: I would never recommend this place to anyone. Really bad experience, and bad customer service. They will try to robe you for the pictures. They don't charge same price to everyone, they know where you came and they will try to charge $260+ for 10 pictures. We were family of 4 wanted to purchase pictures for the memories. We asked other family of 4 and they were charged only $150 for 12 pictures. Be careful PURCHASING PICTURES. Try to buy me be 1 or 2 pictures only which cost $45 each.

Negative experience: Honestly, this place is a total RIP-OFF. 1. While we agreed for a certain fee for the service and transportation. They charged us $30 after the dolphin show to go back to our hotel which is 8min away. Initially, they told us that the price includes the way to and from Delphinus Playa Mujeres. 2. Their price for pictures is outrageous. Packages cost between $200-300, and if you want to buy only 1 pic it would cost $45. This is ridiculous and unreasonable. I would have a personal photoshoot for $200-300. I travel a lot and it’s my first time ever seeing a single picture that costs $45! Moreover, you cannot take pictures on your own phone! 3. I think this place just makes money on tourists. I don’t like places that conduct this kind of business. Because it’s not business but a RIP-OFF. 4. Very rude workers. Workers need to be trained on how to interact with clients from all around the world. Overall, very sad experience. Please, avoid this place!

Negative experience: I am very disappointed! The experience was incredible and we enjoyed the dolphins so much except for my 7 years old daughter that got scared with the ocean waves and cried the whole time. The instructor was great and she made the experience with the dolphin a 5 stars. However, they don't let you bring your camera and at the end they wanted to charge us $580!!! They said it was because we were 8 people: my 4 kids, my inlaws, my husband and I. The chepeast option was $460!!! The staff kept saying because we were 8 but my daughter didn't do anything and she didn't get any pictures. The photographer asked how much I could afford and I told him $200, which was too much still but my mother in law was going to helped us pay for 1/2 the price. They said no, but when we were leaving the photographer came to me and said they were going to left us have all the pictures for $212. But this was a lie, he left and told us that his manager was going to help us. She then informed us that it was just for 12 pictures!!! I don't like that they lied to us. The family of 4 that did the experience with us, bought a whole package and they paid $268 for all their pictures which were 37 pictures. I asked the manager if I could have the same amount of pictures for the same price for my family and she said she was already doing us a favor of 12 pictures for $212....unbelievable!!! Yesterday we did a 7 hours excursion to Xenotes for 5 people and we had a photographer for the entire day and took like 200+ pictures and he only charged us $125. In summary, the dolphin experience in the ocean is great but the pictures is a ripoff!!! They don't let you bring your phone even if you have a waterproof case. So then, they can charge astronomical prices! This was my husband's 50th birthday celebration activity and we left with no memories of this amazing encounter with this beautiful dolphin. Very sad and disappointed that this company is so greedy that ruins the experience.

Negative experience: These dolphins are kept in tiny cages. It was absolute disturbing to see these poor dolphins in cramped cages so people can “swim with them” for fun. This establishment needs to be shut down, and people should be ashamed to fund this disgusting animal abuse.

Positive experience: I enjoyed the experience, the staff members were pleasant, informative, and translated everything into English for us. The price was expensive to me. Around $300 for the full experience. There were cheaper packages but we chose the highest level one. You can't take your phone or cameras with you. You have to place all of your belongings into a locker before walking to the water. They will take photos for you and then charge you another $200 to $300 for a picture package at the end. They assisted us with getting a life vest on and informed us about the safety rules. The water was a bit choppy which made it hard to stay on the gridded area so we could stand in the water. It is the ocean and we fully understand the weather and water roughness isn't something that the facility can't control but if you are taking your children into the water, this is something to be mindful about. They will not refund you your money if it rains the day that you planned to be with the dolphins. You can reschedule for a different day but no refunds! The dolphins were gentle and the experience was pleasant. There was a lot of plastic floating around in the dolphin area which was disturbing to me but I understand that it comes in from the tourist and the ocean currents.

Negative experience: Ugh. No stars!! Please avoid...This place is just horrible. I can see the enclosure from the nearby resort i am staying at, and it makes me sick to know and see the dolphins suffering every day!! They are in a small (no shade from sun), prison, forced to do tricks .. Please end the torture of dolphins. It's 2025 enough is enough. Exploiting them for pics all to profit . Dolphins deserve to be free and see them in the wild . Stop teaching children that this is ok !! Regardless of how you respond no dolphin/ animal should ever be stolen from their home and forced to look at freedom everyday without ever getting to be free.

Negative experience: Terrible. Do not go. Save your money. Rip off. Barely get to experience the dolphins. Herded in. Herded out. Photo packages are so expensive.

Negative experience: My review has nothing to do with the dolphins or the conditions they are kept in. These are all subjective opinions of people. My review is about the professionalism of the staff. Back story… we’re here on a make a wish trip for our 10 year old niece who is terminal with cancer. She wheel chair bound with limited mobility. Knowing her experience would be limited, this was her only desire for the whole trip. Being in the water with them and touching them would have been enough. So you can well imagine our hopes for the day. Upon arrival the staff showed us a misrepresentation video clip of the water conditions as they were a bit high and that if we didn’t feel comfortable we could reschedule. But if we went on the dock, we’re committed. Almost EVERY member of our party got injured with the waves. We made the attempt to try the waters but the waves just smashed us back into the dock. My wife grabbed the mesh and her hands got shredded and a wave smashed her head into the underside of the platform. My sister in law has scratches and bruises up and down her legs. The kids were terrified and crying. This all happened while 6 staff members stood on the platform watching us all struggle to get out of the water offering no assistance. Minimal first aid was offered. The first aid girl didn’t even know how to apply a bandaid. They were more concerned and pushy to get us off the beach away from other potential customers. Total time on the platform and in water was between 5-7 min They refused an on site refund saying we went on the dock knowing the water conditions. These people are supposed to be the professionals and not have left the decision of our safety up to us. None of us thought this could have happened beciase we trusted them. But these staff should have. They put our money ahead of our safety. We told every customer in line with young kids that this even is not safe today and to come back on a calmer surf day. Note to Delphinus: If your reply to this post is anything less than an apology like in May of the other 1 star reviews, then you’re just trying to save face.

Negative experience: I give this a 1/10 experience. Unfortunately, the weather in Cancun is horrible right now. It’s super windy And cold. I did this dolphin excursion on my birthday to get out of my comfort zone and do something exciting. Due to the weather, I did not enjoy my experience. They do not offer a refund for canceling due to the weather, however, they will allow you to reschedule. The instructor was amazing. I’m not sure what her name is, but she is the reason why I’m even giving this place a star. However, after the excursion they take you into a room for you to view your photos and they charge over US$250 for the photos. Upon looking at my photos, I realized that 75% of them came out terrible due to me not looking happy because the water was cold. There were only about five photos that were nice. However, if I chose to buy the photos individually, they would be $30 each photo. And I didn’t want to spend US$250 for all photos. The gentleman in charge of negotiating and bargaining with guest became dismissive at the end once he realized that I wasn’t going for paying an absurd amount of money for these photos. I was upset, leaving the excursion with no memories of this fun experience I had on my birthday. However, I tipped the instructor for being so awesome and so kind and a great attitude.

Negative experience: It was awful. Can't imagine poor dolphins how it must be to live jailed there. Please stop that...they are no entertainment.

Negative experience: Experience with dolphins obviously good, especially for kids and whilst expensive it’s a memory for them…until you come in and the price for photos is $450 for all photos with the cheapest bundle being $260 (for 12)…knowingly not flagged up front and leave kids to pick photos before showing pricing - honestly would be ashamed to be associated with this company who openly said it’s a business and for “rich people”

Negative experience: Dolphins are cute but photos are far too overpriced 320 USD is ridiculous. Will not return ever! And didn’t even warn anyone how absurd the prices are. It cost more for photos than the actual event.

Positive experience: Overall, we had a good experience with friendly staff and a decent time for activities with dolphins. However, their upscale picture prices displeased the entire experience. You should be ready to pay USD$300 for 12 pics, and rates go higher if you need to get all your pictures. We had fun, but failed to capture our dolphin interaction in a photo memory!

Negative experience: Terrible !!! Free the dolphins ! They are in such a small place poor them. They don’t belong here. I went to see the installation and it was very bad. Plastic was floating all around. Bad conditions for dolphins. Very sad.

Negative experience: Dolphin time was extremely short and photo packages are absolutely ridiculously priced!

Negative experience: Awful experience today. They should have cancelled due to terrible downpours and wind. Instead, they didn’t want to lose money so forced us in the water with the dolphins. It was a very unpleasant and unsafe experience being slammed by the wind into the metal grates, having to turn our backs to the dolphins and miss whatever tricks they were trying to make them do because rain was pelting our bodies and faces and we couldn’t even see what was happening. The dolphins were very scratched up and look to be in poor condition as well. I still can’t believe they tried to keep “the show going” at our expense. We were freezing and forced to walk pretty far to get back inside, where there are no showers inside. Then, they tried to sell us on awful pictures. They didn’t even take photos of most of the experience and when we asked why, they said, “the conditions were very poor”. When I asked why didn’t they cancel the activity if conditions were so poor, they refused to answer. I will be disputing the charge for this booking with my credit card company and would not recommend this company to anyone.

Negative experience: Wanted to book this with my 8 year old. My wife wanted to stand on the dock & hold our infant daughter and take pictures. They would not let her out or the baby without paying full price. Make sure you ask about pictures before you go. They won't let you take any pictures and want you to buy from them. The pictures are as much as the experience & doesn't even include a digital. Rip off scam

Negative experience: My family of four (two adults, kids age 8 and 5) booked this through our resort. My parents also joined us to watch their grandkids swim with the dolphins. They failed to mention to us upon booking that the grandparents would not be able to watch from the dock and they had to stay at the beach and just wait for us to finish, they didn't get to see it at all. The only reason I can think of is because they don't want them to be able to take pictures so that they can charge you $300 to sell the pictures to you. I'm sure they'll respond to my review and say that it is a safety issue, but then give the grandparents a life jacket on the dock. Everyone was super disappointed and I felt awful for dragging my parents on a bus just to sit at a beach and wait for us. This was my third time swimming with dolphins and this was the least enjoyable experience because they clearly don't care about you, just the money. Everything we did do with the dolphins was fun but we couldn't fully enjoy it because we had to pose for a picture with each activity. I was so annoyed but I didn't want to ruin the fun for my kids so I didn't say anything. I just wish they would have let my kids enjoy the experience. My kids don't have instagram, they don't want the photos, they want to just enjoy the dolphins. I realize they have no control over the waves, but it was absolutely miserable for my 5 year old that kept going underwater and my 8 year old that kept getting pulled into the grates along the dock. There's a platform to stand on, but it is about 5 feet under the surface so if you're shorter than 5'5 you're just floating and violently slamming into the dock. I have several cuts on my legs that were bleeding when I got out. I suggest going to a more controlled location where the dolphins are in a pen. I understand that the real ocean water is probably better for the dolphins but if you're paying an insane amount of money to swim with them, then you might as well go somewhere you can enjoy it. The snorkeling that came with the package was also simply not available because the water had 0 visibility and we were not compensated for that. Overall this is incredibly overpriced for what it is. I'd skip this place and opt for an enclosure style especially if you have young children. I hope they will read this and use it to make the experience better for other families.

Fantastic experience: This was a once in a lifetime experience! You can tell Delphinus cares so much about their dolphins health and happiness. We got to snorkel, swim, and foot push with these incredible dolphins. Their trainers have a special relationship with the dolphins, and it was truly magnificent to witness. I would recommend for anyone looking for an exhilarating and beautiful excursion!

Positive experience: Great experience, friendly staff. The full 45min experience is the only way. Ant use your own cameras so be prepared for a hefty expense if you want to take home and evidence that you actually swam with dolphins.

Negative experience: This is a nightmare, these animals have a natural range of miles, here their enclosure so small *I* can swim it's perimeter in under 10 min. It's an environment lacking stimuli or variety. This is equivalent of a 10 by 10 room to live your entire life.

Positive experience: Great experience for my kids. We stayed at Dreams, and it was right on the resort! I waa told we couldn't go on the boardealk or walk up to see the kids, but there waa a parent that walked up and took pictures of their children. One worker wouldn't let me on the boardwalk, but another let myself and others wait there to stay out the heat. I also had an infant with me and appreciated that he let us under the awning on the boardwalk!

Positive experience: We went the morning of the tropical storm in July 2024. They rushed us and were getting upset at us for not listening but honestly it was because we couldn’t hear. The wind was blowing, the waves were strong for us to completely enjoy the experience. We saw that buying pictures started at $200 usd with a max of like $300 but after we declined, they offered us $50 usd per printed picture with a frame. They were lucky that the dolphins were so cute!

Negative experience: We really enjoyed our time with the dolphins. The trainers and staff were great. Even our two teenagers enjoyed it. What really turned the experience negative is the appalling prices they want for pictures. You cannot bring your own camera/phone, so if you want any photo memories from your experience, they completely take advantage of you and charge obscene prices, (ranging from $280 to $425USD for a family of 4) for their own pictures. It really ruined an otherwise fun family experience.

Negative experience: We booked a dolphin swim (supreme package) for myself and my boyfriend. I feel the upsell and the description of our tour did not match what we received. We paid extra to snorkel with the dolphins but the snorkelling portion was about 5 minutes and all we did was put the snorkel mask on and watch the dolphin swim back and forth in front of us a few times while we stood on the platform. We specifically booked this excursion because we were told we'd be able to snorkel which didn't happen. The dolphins have scratches all over their bodies. The trainer told us the scratches are from the dolphins playing with each other but it's clear that the markings came from the dolphins rubbing up on the bars of the enclosure. They don't allow cellphones or any kind of camera near the dolphin enclosure because they want to upsell their photos. I totally understand this and love that they took our photos BUT when we looked at the photos afterwards, a lot of them were out of focus and they wanted $300 USD for all or $45 USD per photo... The photographer really tried to push us to purchase the photos but as a photographer myself, I couldn't justify paying that price for terrible pictures. Nevertheless we tipped the photographer 10 USD as a token of gratitude for his time and he took the money and gave us the cold shoulder for not purchasing the photos. I thought with the dolphins being in the ocean it would be a better, more humane experience than others advertised but I'm saddened to see how small the enclosure was and the main priority of the business being upselling this experience rather than the priority and care of the dolphins. I will not be back and I regret booking this excursion.

Fantastic experience: Fantastic promo deal was on when we went for 2 people. Lots of interaction with the Dolphins. Done the foot push up by 2 Dolphins. Very friendly staff. Well organised. Well recommended as in the sea environment.

Positive experience: Opted for a free tour scheduled through Dreams Playa Mujeres. Highly suggest you do not waste your time with the tour. After about an hour of shuttling around to read and see posters about sea life, the take you to the edge of sand and point a hundred yards or so away and say there is a dolphin and make it jump. Then point out there are half a dozen dolphins in a more distant pen which are not visible. Then.... it's over and you get to walk back and not take pictures. I wish I had that 90 minutes back. Free was too high a price. Just stand on the beach or wade out into the water near the enclosure and you'll have a better time.

Negative experience: Overpriced, limited interactions with the dolphins. Pricing for photos alone starts at around $250 USD. They don't allow you to bring phones or cameras.

Positive experience: Swimming with dolphins is a bucket-list experience, so that part was amazing! And the price of admission isn't bad either. But, they have to get you somewhere! The price of pictures felt like robbery. They tell you you can't take a phone or even a gopro strapped to your chest for "safety", but really they just want to charge exorbitant prices for pictures. I figured the pictures would be a lot, and I was still shocked. The price tiers were $295, $395, $495! And they would hardly negotiate the prices. They won't sell just 3 or 4 pictures, you either get one printed pic for $45, or 12 digital pictures for the lowest package, which we negotiated down to $200. Sadly, the euphoria of swimming with dolphins is wiped away as soon as you see how much it will cost to get pictures of the experience. I would look for a different dolphin experience.

Fantastic experience: This place stands for its name (DREAMS RESORT AND SPA) We have had a blast !!!

Fantastic experience: you can watch from the side (from afar) for free, when there are appointments in session, (where people pay to interact with the dolphins).

Positive experience: Great experience. Definitely worth getting the pricier more expensive option of the two. But bring money for pictures because thats ofcourse where they get you.

Positive experience: Watched the dolphins do their tricks from the shoreline!

Negative experience: Very sad, poor dolphins in dirty fenced off cages

Negative experience: Saddest view to have to look at when enjoying the beauty of the ocean. Captivity kills.

Negative experience: Tourist ripoff. The dolphins are lovely but the prices they try to charge are outrageous. We went there with our baby and wanted to buy 1-2 digital photos to show to the grandparents and they tried charging us 200+ USD. It felt like a daylight theft

Negative experience: Dolphins are amazing and so is the experience- but the prices for everything else is outrageous. Pringles are $7, scuba gears are marked up 50%. Also, the customer service by the front desk staff is really bad. The tickets are really expensive if you don’t book in advance and family has to wait in the sun. No seats available for the family anywhere.

Negative experience: The dolphins are great. The people not so much. We got the top package and they still tried to upsell us. They won't let you take your phone and then try to sell you pictures for FIVE HUNDRED DOLLARS. We talked to them before we booked the package about my mother's knee problems. They reassured us she could do another activity at that time instead of the foot push which her knees can't handle. When we got there they argued about it. They did work with her eventually but it set a bad mood on the whole thing. So it was not a good time. They insisted we not wear our glasses for safety but I was uncomfortable because I couldn't see. There was a place to set stuff so I could have at least seen on my way to the area. I don't like being blind. The sun was directly in my eyes the whole time which wouldn't have been a problem with my prescription sunglasses. The staff was unpleasant and hurried us when there was no reason. The staff had bad communication between themselves. Not disability friendly even if that disability is just weak eyes. I understand for the actual dolphin push not wearing glasses but I didn't need to be blind the whole time. Edit: It was the women in the office that were rude. The trainers and people outside were nice.

Positive experience: A lot of fun! Went as two adults and two kids, did just the playing and swimming with dolphins. The kids were too young for the fin ride or the foot push. You are not allowed to bring in your phone or camera, as they assign a photographer to your group. This was the only negative about the experience, because to get photos you have to buy a photo package starting at 12 photos for $167 and up to $225 for more photos and app functions. If you want a single photo printed with frame it's $45. My only feedback would be allow to purchase up to 3-5 photos, or give 1-2 free as part of the excursion since it's not cheap to do this. The staff were all super friendly and fun! The dolphin trainers were informative and made sure the kids had a blast. Thank you!

Positive experience: The swimming was great but they will charge 400 US dollars for pictures. They do this under the excuse of you needing to pay attention. The pictures will be given on the old type of flash drive. Be careful you have somewhere to open and view the files. I am positive the person taking pictures and videos is not making 400 us dollars.

Negative experience: The pool where the Dolphins are kept is FAR too small. You should be ashamed of yourselves!

Negative experience: The dolphins are fantastic. This company’s business practices are horrific and wildly overpriced. The refused to allow me to wear my go pro, and then I realized why when they tried to sell our party a $400 photo package. Strongly recommend you avoid this excursion.

Fantastic experience: The best day of our trip!!

Fantastic experience: This place was great! The workers walk you through of exactly whatll happen multiple times. You get to pet the dolphins, swim next to them, a fin ride, kisses, and some hand motions for singing, dancing etc. They take pictures and you can purchase them after. We loved them! Theyre adorable. Youre given a life jacket and they have a standing platform that you mostly stay on for the entire thing.

Positive experience: Prices of the photos are ridiculous. More expensive than the visit itself.

Fantastic experience: Swimming with the Dolphins was an AMAZING experience. The Delphinus crew were so friendly and encouraging. Everyone should book the excursion on their trip.

Positive experience: This place is really nice and the dolphins are so lovely and friendly. The staff were also so nice and attentive. The only negative was that they do not let you bring a camera or phone to the water part and then they charge an insane amount for photos. For example for 1 photos was 40$US. There are other places that let you take a camera with you.

Negative experience: UPDATE: I walked by this area and have now seen it in person. It broke my heart. Nobody was there and the dolphins were at the divide hovering in the corner as if trying to communicate with the one on the other side. It is such a small area and so very sad to see them trapped like this compared to the vast amount of miles they would swim in the wild....all for human entertainment. Now that I have seen this in person, it reinforced my original statement below. Even my husband who isnt one to say anything asked to leave the area because it was so upsetting to see them in this small area. As humans, we should be ashamed to fund that for a simple picture. After watching "the cove" documentary, I vowed never to go to one of these swim with dolphins parks though for years it was my dream to. I learned about the cruel process in which they are capture, separated from their families just to be exploited for our entertainment and I cant in good conscious fund that now. I encourage you to watch this documentary before buying any tickets for something like this. Such intelligent creatures should nevr be put through this. I will put aside something Ive longed to do for the welfare of dolphins since I know what I know now. This is too small of an area for them to live in compared to how far they would swim in the wild and the packs they would be in. If you feel you want to learn even more after this, watch "blackfish" on the Orcas too! Its up to us to make a difference for animals and do whats right...not whats selfish.

Fantastic experience: So I haven’t gone on my vacation yet, but I wanted to give Edgar HUGE KUDOS for his assistance via chat and follow up via email. I was confused about the transportation option and booked with our dolphin adventure. Just after booking I had to run to an appointment leaving Edgar handing on chat. He realized I was gone and emailed me additional clarification regarding transportation which resulted in me essentially canceling the transportation portion of the excursion. He quickly credited the money back to me and provided an updated confirmation. He was on it from the start of our chat through completion of the reservation. He was extremely helpful, followed up and closed the loop. I call this excellent service! I hope to be able to say the same when it comes to our dolphin adventure. I have no doubt if everyone is as well trained as he is that we will have a spectacular time. THANK YOU EDGAR!

Fantastic experience: Great excursions "Advise the best price buy it from the airline or company you traveled with I used sunwing they had a promotion 2 for price of one for the Ride with dolphins $ Shop around on the resort Riu dunamar there where a lot of people trying to sell for the same place and dolphins I found 4 or 5 sellers all different prices and very sketchy just be cautious ⚠️

Positive experience: It's a beautiful resort with very little to do outside of paying a lot of money. They had 1 club, no music though, boring

Fantastic experience: Love the whole experience except the guy at the water said pictures were 50 and up they were 180+ ..besides that was the best experience

Fantastic experience: More fun than I had anticipated. The dolphins are so awesome to be close to and touch. You can't go wrong with either package, riding with holding onto 1, or riding by standing on 2. It was well worth the cost.

Negative experience: It was my first time swimming with the dolphins and it wasn’t what I expected at all. The ocean water is extremely dirty they dont maintain it in the area they contain the dolphins and there is huge amounts of seaweed. When we did the snorkelling I couldn’t even see the dolphin was a waste of my time and money. Besides from that the place doesn't allow you to take your phones in because when you come back they rip you off by making you pay $311 USD for the photos the staff take of you. That is a complete rip off for photos. Honestly I would not recommend this place whatsoever. So disappointed in how they take advantage of peoples money and time.

Fantastic experience: The trainers are experts and are willing to share their professional knowledge of the dolphins with you. I love how they aren't just concerned about entertainment but also conservation and that makes all the difference. You can see the very real bond and respect that they have for the dolphins. This was hands down the best excursion we had, and truly a life changing experience.

Positive experience: We had a great time. The reason not 5 stars was because of the price of the photos of the experience. $375 USD for a usb or $75 USD for one photo. No cameras allowed. This experience was already pricey so there didn't seem a need for the photos to be so high. The dolphins were great, very friendly and gentle. We paid extra for the couples package that had us two alone with the dolphins and a trainer, highly recommend the extra amount for this package. It is a real close up and personal 45 minutes with them, well worth the price for the experience. The could definitely leave if they wanted to, that was obvious as the dock around was no more than 4 feet wide and 5 feet out of the water. The tricks the dolphins did would clear those perimeters EASY. They are very well cared for clearly.

Negative experience: This review is not for Dolphins as they are amazing creatures. This whole program is a scam. - The pricing is not firm so everyone on the tour they got different pricing. - The water dolphins are kept in is verrrry dirty and full of plastics and garbage. We were not even comfortable to swim there. - They do not what they promised so your time with the dolphin is not more than 2-3 minutes. The ride is less than 10 seconds. - They don't let you to take any picture and then ask more than $250 USD for the photos. We asked for 1 photo and we had to pay $40 USD. Unbelievable!

Fantastic experience: So much fun with all the activities. Activities in the air, water and on land.

Fantastic experience: Our experience was fabulous. They really made it personal for our couples encounter. And when our group did combine briefly with another we got a little extra alone time at the end with the dolphins to make up for it. Dolphins seem well taken care of and the instructors are very knowledgeable and friendly.

Negative experience: The half an hour in the water was great, but they wanted $540 (U.S. dollars) for our family's photos with the dolphins. I looked at the guy and said "It wasn't a wedding". Overall Dreams resorts is a huge price-gouging rip-off. Of course no personal devices (cell phone, GoPro) were allowed.

Positive experience: Swam with the dolphins, was sad to see them scratched up and looking worse for the wear. They need larger swim pens and more rest

Fantastic experience: My kids loved it, we spend one hour with the dolphins, It was great!

Negative experience: Great staff buy be prepared to ripped of at the end.cant take photos only suppliers photos available at rip off prices

Negative experience: These animals are not cared for properly. Their enclosures are EXTREMELY small and they are forced to work for food. Please do not support this organization. (Or any dolphin tourism...)

Fantastic experience: This excursion was not only worth the price, but also perfect for animal lovers. Intimate moments with trained dolphins and as an instructor assists you and your group. Phone is required to be in a locker, so expect to pay for pictures/videos. One picture is $40

Fantastic experience: The trainer and staff are super nice! This was an amazing experience! The dolphins were the nicest staff of all, super loving and playful!!

Positive experience: Professional and efficient... the Dolphins actually seemed excited for the show. Photos are pricey....

Fantastic experience: It was a great experience! We bought supreme package what was little bit more expensive for 4 people then group packages. But we spent an amazing 1 hour with 4 ! We got a hug, kisses, dancing, pushing, swimming with all of them! Just be ready that this is not cheap, and you can't bring your phone, cameras, nothing. You have to buy photos packages what is $290-404. It's a wonderful time with dolphins ❤️ Thank you!

Fantastic experience: I like that place. Was here a month ago. Friendly stuff. I had a great experience with my wife and 2 years old son. Be ready that it’s not cheap amusement. With small baby it was enough group pass but if you want to spend all the time with dolphin and don’t want to split your time with 8 more persons, you need to take personal or couple pass. Otherwise I’m session of 40 minutes you’ll get just 4 min of contact. Also if you want to get photos for you memories it will cost $40 per photo or $200 for 10 pics

Negative experience: No words needed. No Support for this!

Negative experience: Besides the tickets fee, $40 for a photo…

Positive experience: Trainers was really good everything was going ok till I find out for all pics and videos you got to pay 270 $ that’s rip off totally scam get ready to spend minimum 500$ for 2 people

Negative experience: This was a disturbing excursion to say the least. There was an awful stench coming from the vicinity of where the dolphins were located; it was worse to see that they were enclosed almost in a cage like environment. I believe there is a more humane way for us to be able to enjoy the dolphins company even while they are in captivity. But clearly, this place was not taking good care of the dolphins, which completely ruined the experience for us.

Negative experience: Dolphins are beautiful, trainers are very nice but they don’t tell you in advance the price of the pictures. We are the small family of 3 people. On top of paying $390 for swimming with dolphins which is completely understandable they offer you pictures for $441 all and $270 for 12 pictures you can pick from. Or just one picture for $40. I think it’s insane to pay over$800 for one hour of fun no matter how much money you have. I asked multiple times before we did it how much pictures cost and they told me not to worry about it. Very very frustrating...

Negative experience: Purchased my ticket at my resort. They don’t communicate with resort. So no transportation was provided. So I walked 20minutes on the beach which is very tiring. Especially when you bring your beach bag thinking it’s a quick walk. When you later find out it’s 3 resorts down. By the time I got there I missed my schedule time to see the dolphin. So they said it would be a hour. Then I had to pay for a taxi back which cost me money. Wouldn’t recommend booking, because if you late they want let you do it. Also I was told when I booked all this should have explained to me. So now I have to request a refund which I’m not sure if they will give it. Update: Also when I requested the refund they said they could do nothing about it and to reach out to the person that booked me at my resort, mind this person does not actually work for the resort just a representative that books for the resorts customers.

Negative experience: Whilst an enjoyable opportunity and interesting experience the dolphins didn’t appear to be treated very well. After an interesting visit with my family we were able to understand a lot. The water was very dirty, and the dolphin enclosure for their housing was very small. One dolphin had blood on his nose! It was absolutely heartbreaking to see such a wild and free species be living under such poor conditions. There where scars and scrapes on a different dolphin, who also had a broken fin from all the hands touching them. The dolphins noses are scraped bare from all the handling. It is clear that these animals don’t receive much of a break and are over worked. We were not permitted to do another etching with the dolphins for more money at the end for unknown reasons. At the end of the experience we were offered extremely over priced photos and videos. It is with a heavy heart that I say this place is mostly about the money and not the animals in their care.

Fantastic experience: My grandbabies and I got to interact with the dolphins and they even got to swim on ones back! So much fun and many memories made!

Negative experience: Places like this should be closed permanently. Atrocious.

Fantastic experience: This business is located right off the beach near Playa Dreams Resort. It is actually directly in front of the kid-friendly resort. There is a pier area where the dolphins are housed/live. The trainers bring in groups to do tricks with dolphins, swim with them, pet them, feed them, and most importantly have the dolphins push them in the water. There are lots of photo opportunities from the beach or there is a photographer onsite ready to snap pictures of these fun moments.

Negative experience: Short service for the amount of money we paid and a total scam when it comes to buy a photo or video. One plain photo costs 40 USD. I dont recommend this place if you think about your money.

Fantastic experience: Very nice experience to touch a tranquil dolphin in the sea water. Our was a 35 years old male over 10 feet long loving us and the fish after each exercise. The area and premises are very good ( simply perfect and new). Beach available for relax. Park after main entrance and thy Wil get you on a golf cart.

Negative experience: What a horrible way to treat the dolphins. Captivity for human amusement. You people who post here after you go are shameful. What’s wrong with you. Stop supporting dolphins in captivity! Let the dolphins go free!

Fantastic experience: Very cool experience for dolphin and water lovers .

Negative experience: The dolphins are great but these people will not let you take your cameras at all . They have their people take pictures and try to charge you 450 us dollars for a USB of your pictures and video. If you want one picture it's 45 dollars. Call me cheap or not dumb enough to pay such a ridiculous amount for a life time event. I'm sure you can find another place with the same activities and a better deal for your family photos. Rant over

Fantastic experience: We had a great time. The service was wonderful. The staff was amazing. There were lots of activities to keep the whole family busy. The water park was more of a group of 2 slides and some water play ground equipment. The Preferred club was worth the extra money. The rooms were set up very conveniently, and the beds were amazing. The nightly entertainment was fun and diverse. Every 3 days or so, the vendors come to the resort, which is convenient. The resort places them in the main thoroughfare, so you can't avoid them, and they are aggressive. I was not a fan of that. Still, 5 stars for the entire experience.

Positive experience: Great experience but photos for $240 is a bit steap. We were eventually offered the photos for $75 but declined.

Negative experience: The fact that people still support animals in captivity shows the Blanton disregard for life and freedom for wild animals. These dolphins don’t want pictures with you they don’t want to swim with you and they don’t want to be touched by you. If you want to see a dolphin up close read a book or watch discovery Chanel. DISGUSTING AND SHAMEFUL

Fantastic experience: I kissed the dolphin, amazing experience with my husband with amazing dreams playa mujeres team. Hector our guide.

Positive experience: Beautiful sky and scenery! Excellent sport activities on the beach. Comfortable beds and couches under tents to lounge on. [Not impressed with the trapped dolphins in a small square nearby ]

Negative experience: The experience was OK. There were two different type of packages. The first package was just a regular dolphin experience and the second package was the ultimate dolphin experience. I opted for the regular dolphin experience because I didn’t need to Dolphins are to spend much time with them. I was a little disappointed that most of the dolphin experience consisted of taking photos and not actual time swimming with the dolphins. The photos were incredibly overpriced and I was very upset at that experience. The photographer was too busy checking on other people and making sure that they don’t take pictures of the photos that he wasn’t very attentive to me. However once I saw that one photo cost $40 I was THROUGH and decided to go to the changing room. All in all I spent about 7 minutes of the 30 minute experience actually swimming with the dolphin.

Negative experience: No one has a right to keep such a sensitive and clever creature in captivity where they life span is much shorter and quality of life can not be compared to the open waters. It's like holding a human in a cell and make him perform for a food. Shame on this bloody business!

Positive experience: Was there last week and had a great time. The staff were perfect and the dolphins, well, what can I say? They are just magnificent. I was able to negotiate a good deal for the couples swim and we really enjoyed ourselves. The foot push and the dorsal ride are awesome! The only real detractor from the experience was the photo sales at the end of the event. I would have rather had prepaid the pictures and gone from there. The sales experience sort of spoils the mood even though I was ready for it. They weren't pushy but having to go through it was a pain. We did buy the pictures in the end and are very happy to have done so. The staff were excellent and would highly recommend that you do this if you have never done so. Have a good one!

Fantastic experience: J'y étais en Août 2011. J'en rêvais depuis toujours. J'ai vécu une expérience inoubliable. Ces animaux sont extraordinaires. Nager avec eux, c'est inédit. Une belle expérience, qui vous change, vous transforme. Les Dauphins, les nouveaux amis de l'homme. Des créatures pouvant nous apporter beaucoup. Je recommande vivement la visite. I was there in August 2011. I had dreamed of it forever. I had an unforgettable experience. These animals are extraordinary. Swimming with them is new. A beautiful experience, which changes you, transforms you. Dolphins, the new friends of man. Creatures that can bring us a lot. I highly recommend the visit.