AquaPet

Experiencia fantástica: They are always helpful and knowledgeable here. I can always find what I need and very reasonable prices. I would not go anywhere else for my turtle supplies.

Experiencia negativa: Disappointed by Experience – Repeated Fish Loss & No Accountability We’ve been maintaining aquariums for nearly a decade and take great care of our tank’s health—water quality, filtration, temperature, and environment have always been in check. Our existing mollies have thrived for over a year and a half. So when we recently purchased new fish from this store on three different occasions, we genuinely hoped to expand our little underwater family. Unfortunately, the experience has been deeply disappointing. First Visit – We brought home mollies, but they were inactive from day one and didn’t survive long. Second Visit – We were advised to try a different pair of mollies. Not only did they introduce velvet disease into our tank, but we also ended up losing several healthy fish that had been with us for over a year. We isolated them, treated them, and followed the store’s advice—including buying water salt, conditioners, and stress relief products that cost us over $50. Despite all efforts, the entire batch died. Third Visit – The shopkeeper then recommended barbs. We bought four—and all of them died within five days. Over $70+ spent on fish, not to mention additional money we put into upgrading our setup (new heater, filter, everything), and still the result was the same: heartbreak and dead fish. What truly upset us wasn’t just the loss—but the response. While the store owner was friendly during purchases, he quickly shifted blame when things went wrong. There was no sense of accountability, only suggestions to spend more. We understand that not every fish thrives in every tank—but when multiple purchases fail only from one store, and no effort is made to either help or even acknowledge that something may be off, it’s disappointing. This review isn’t out of anger—it’s a reflection of real concern. I hope this encourages the store to reflect on fish health, pre-sale care, and after-sale support. Aquarists—especially new ones—deserve better guidance and fairness.

Experiencia fantástica: Amazing shop Owner is super helpful :) and super nice :D Quality of fish and advice is unmatched :D Not just there for the sale but there fir the journey :) And Ray makes great coffee ;) Beautiful human being ❤️❤️❤️

Experiencia fantástica: Great store excellent customer service

Experiencia fantástica: The best place to get fresh water tropical supplies and knowledge. Awesome products at nice prices. Not to mention a decent coffee if your lucky

Experiencia negativa: I’ve been a loyal customer of this store for over five years, but after this recent experience, I won’t be returning and neither will my family. I purchased three platys on a Tuesday afternoon and explained to the owner Ray that I had a nearly empty community tank, housing only a bristlenose catfish I’ve cared for over three years and two rednose tetras. The next morning, my catfish was upside down in the water. When i tried to pick it up to put an algae wafer in it's mouth it was unresponsive. I regularly do water changes, and nothing in the tank was out of the ordinary. I called the store multiple times, no answer. I then went back in person, bringing my fish with me as it was still alive because it's eyes were still moving. The owner briefly held the container, said the water seemed cold, and advised increasing the temperature and placing the fish back in the tank because it's fins were still up. I told him I had a heater set to its usual temperature, so that wasn’t the issue. Nothing different has changed besides the water I mixed from the store when I introduced the new fish to the aquarium. The temp has also stayed the same for the past 4 years. He said he couldn’t test the water because there was an algae wafer in the container. I respected that, returned home, and came back shortly after with a clean water sample (I told him I would be back). Another staff member tested the water. He struggled to understand why I was there (broken English), and it felt like he wasn’t familiar with the situation that I explained. He tested the water - pH and ammonia levels were normal. He kept saying you just have to continue doing water changes. I asked to speak Ray, who I had already spoken to earlier. I was told he couldn’t be found, so I waited 10–15 minutes before leaving my phone number for a call back that never came. I’ve followed up since, and surprise, still no response. It genuinely feels like the owner is avoiding me rather than addressing what happened. I sought a second opinion from another aquarium store today. After explaining everything, the staff there asked if I had added the store’s water into my tank. He said the water was likely heavily medicated, which overwhelmed my bristlenose catfish and sent it into shock. This critical detail, whether the store water was medicated was never disclosed to me. To be frank I think Ray knew what the issue was but just did not want to take accountability and the lack of communication to me is what killed my fish. No accountability, no follow-up, and brushing it off as a temperature issue is unacceptable. Also, if you’re going to have staff interacting with customers unsupervised, they need to be able to clearly communicate and understand basic queries. It’s not just frustrating it’s irresponsible.

Experiencia fantástica: Aquapet is probably the best place to go for all your needs for fishes. Ray is incredibly helpful and extremely knowledgeable.

Experiencia fantástica: Raymond is always happy to help and gives great feedback on any questions you have. He’s moved my aquarium to 3 different homes over the years and will use him again every time.

Experiencia positiva: Good service do ya homework

Experiencia negativa: Avoid These Liars – Absolute Joke! I honestly can’t believe the level of dishonesty and incompetence I’ve experienced with this place. It’s like they’ve made a business out of lying to customers and stealing their money. My wife and I paid a $300 advance on October 14, 2024, for a 6-foot tank, and they promised it was ready for delivery. Then, on December 16, 2024, we handed over another $2,390 with the understanding that the tank would be here within 5 business days. Well, it’s now March 2025 and we STILL don’t have our tank. Instead of delivery, all we got were excuses. First, the tank was “damaged,” then it was “at the port” and would take another 10 days to get to the store. None of that was true. So, we requested a refund – but guess what? They told us it’d be processed in 5 business days. That was over 3 months ago, and still nothing. I’ve tried contacting them over and over again, but they’ve completely ignored us. At one point, they even had the nerve to tell me not to contact them anymore! These people are just scammers. I’ve got all the records – invoices, screenshots of messages where they promised the refund, and they’ve done nothing. They took our money, gave us nothing, and now are completely ghosting us. Avoid them like the plague. They’ll take your money and waste your time with lies and excuses. No tank, no refund, just total theft. Zero stars if I could give it.

Experiencia positiva: The experience was great, But customer service wasn’t too good when we walked in Ray said hello but as we walked out we said goodbye and stuff but they ignore us! Tank quality wasn’t the best as I saw some dead fish in them. Other wise good place, Could use some more Fish varieties as some tanks were empty with just water!

Experiencia negativa: Do not go to this place I spent hundreds and hundreds of dollars on fish to have more than half of them die in three days , and infected my other fish and they also died they were put into three different tanks and the water in every tank was tested and good , I will definitely not be going back there and I highly recommend for everyone to stay clear of this place . And when you go into the aquarium, lots of dead fish In the tanks they have no respect for animals

Experiencia fantástica: Very good service and high knowledge of fish camping

Experiencia fantástica: Raymond provides exceptional customer service very knowledgeable of his fishes. Will definitely come back again. Love his 4000 litre tank

Experiencia fantástica: Superb fish store, Raymond is very passionate about these beautiful creatures. Whatever you need he can get it! Customer service is second to none. Fish water quality is excellent and prices are fantastic. 88

Experiencia fantástica: Awesome store, the guy behind the counter is very friendly and knowledgeable, 10/10!

Experiencia positiva: Very helpful and supportive staff. Product range could be improved.

Experiencia fantástica: Aqua pet is an awesome shop. Ray Is super helpful. I would highly recommend this shop.

Experiencia positiva: Good place for beginners. Good tips. Maybe a bit short on staff.

Experiencia fantástica: Great selection of fish, great customer service, my daughter loves coming to this place

Experiencia fantástica: I love the range of fishes, great vibes from staff overall great experience and they have afterpay

Experiencia fantástica: Excellent service and products and Ray is really professional

Experiencia fantástica: Our go to aquarium shop. Ray will look after you. If you see lucky the store dog, don’t forget to give him a scratch

Experiencia fantástica: The best fish store I’ve ever been to, went in for help with starting a saltwater tank. Ray was so helpful and so knowledgeable and helped me grab everything I needed for my saltwater tank. I will definitely be back to buy my fish once my tank is cycled Couldn’t be happier the customer service was amazing

Experiencia fantástica: Such a cool variety of fish & at a very good price too!!

Experiencia fantástica: Raymond’s very knowledgeable and helpful

Experiencia positiva: Raymond and his staff are always a great help with great attitudes and smiles on their faces. It's always a great experience visiting this store.

Experiencia fantástica: friendly, helpful, and best range and value around.

Experiencia fantástica: Excellent service, products, pricing and advices.

Experiencia fantástica: Their fish tanks are spotless, not a sick looking fish anywhere. Friendly service. Great prices. Great variety.

Experiencia fantástica: Great supply of all things aquarium, and well priced too! Helpful and friendly staff. Thank YOU!

Experiencia fantástica: It was so good, I had a person named Issac, he was nice and cool. He explains it very clearly and he even wrote it on paper. I like Aquapet

Experiencia fantástica: Fantastic place foe all fish items and new fish

Experiencia positiva: Guppies are a bit weak as 1/4 of the bunch died off after a few days getting to the tank. The other 3/4 were fine. The shop needs to seek better fish breeders I guess. Price is ok but not competitive.

Experiencia fantástica: The owner is very knowledgeable and really helpful, so are the employees

Experiencia fantástica: I sent my brother here to get an air bubbler for my tank as I completely forgot after switching from a sponge filter to a hang on back filter. The guy was super helpful and said how to set it up and made sure to get all the bits and pieces. Awesome service!

Experiencia positiva: I bought my tanks from there and very happy with their service.

Experiencia fantástica: Great place to visit , lots of variety , very laid back attitude but very knowledgeable about products , effectiveness of products etc . Water plants on driftwood etc , it’s too hard to describe easily but you’ll enjoy the experience if you go

Experiencia fantástica: Best aquarium shop and best prices in Derrimut area

Experiencia fantástica: Great place a lot of different species of fish It’s Crazy and really good range of Betta fish

Experiencia fantástica: Excellent service and price

Experiencia fantástica: Best locations for your fish and aquarium needs

Experiencia fantástica: Nice collection of fishes, friendly staffs. Brought home 2 gold fishes for my aquarium

Experiencia fantástica: Helpful friendly and reasonably priced

Experiencia fantástica: Decent store, nice fish and huge tanks to look at. Always have fresh live bugs that I need for my frogs. Most places sell you boxes of almost all dead crickets, this place take care and pride in their work to provide quality.

Experiencia fantástica: The best in town! Great staff! Great products and knowledge!

Experiencia positiva: Please drop me a WhatsApp number, so i can contact you

Experiencia positiva: Good service, but pre expensive compare to other shops.

Experiencia positiva: Good customer service and great collection. Prices have been doubled off late!

Experiencia fantástica: I went there three times last week with my kids to get some fish and other products for our newly acquired aquarium. The young man who was thier helped us a lot and gave great advice.

Experiencia fantástica: Friendly atmosphere and staff...lots of different types of fish and products, and reasonably priced. Will be going again.

Experiencia fantástica: Healthy fishes good service

Experiencia negativa: One of the worst behaviour and customer service, I’m in the industry for almost 11years and breed as well. This place is the worst of the worst to deal with. Sold him a lot of fish and he negotiated like no tomo and squeezed us to sell almost at cost, but was shocked to hear he has marked them up 600% to customers, when confronted he ignored and then later said it was called doing business. No R, this is extortion. Don’t encourage people like him. We the breeders suffer.

Experiencia fantástica: Great shop to fish and equipment good prices and help

Experiencia fantástica: From my recent experiences, I’ve never had a problem. Always a solution to a problem and a good range of stock, reasonable prices for aquariums and large range of products too select from.

Experiencia fantástica: Love this place great selection of quality fish to choose from and the staff are friendly and helpful.

Experiencia negativa: Shocked to see SO many dead fish in most tanks. Have never seen such a sad state!!!

Experiencia negativa: Sales attendants lack knowledge and I was given conflicting information and incorrect advice from multiple workers. Asked for a specific product and an array of products that are not remotely similar were suggested. Plants are not labelled and no worker knew what varieties they're. Fish seem healthy but I will not be returning.

Experiencia fantástica: Very helpful and friendly and a great selection of aquarium and fish keeping supplies.

Experiencia fantástica: Absolutely amazing store with a great range of tropical fish and awesome service!!

Experiencia negativa: Went in to get axolotyl food (new pet). Owner of store recommended and sold me king worms. Turns out the shell of the worms is too hard to digest. Axo vomit out the worm. Called the store but got a very cold response from the owner to throw the worms out.

Experiencia fantástica: Great shop for pet supplies Ray is friendly and very helpful.

Experiencia fantástica: Amazing place, they have very good knowledge, large selection of products and their passion for what the do is obvious. Highly recommended.

Experiencia negativa: The guy who works here is really nice to adults but is really rude to children and doesn't give refunds when something is bought broken he is really rude do not waste your time here

Experiencia fantástica: Best prices I have seen good service great knowledge

Experiencia fantástica: Good quality fish at a great price. Ray and the team happy to answer any questions you may have with regards to the products they sell.

Experiencia negativa: ABSOLUTLEY APPAULING !! DO NOT GO HERE! AFTER SPENDING HUNDREDS OF DOLLARS THEY WOULDN'T EXCHANGE A FAULTY HEATER THEY SOLD TO US WHICH HAD BURNT INSIDE OUR TANK. VERY POOR QUALITY EQUIPMENT. WE SHOWED THE HEATER TO ANOTHER ACQUARIUM AND THEY WERE SHOCKED AND SAID THAT SHOULD NEVER HAPPEN. DROVE ALL THE WAY THERE TO BE TOLD ITS NOT THEIR PROBLEM AND TO GO TO CONSUMER AFFAIRS. DISGUSTING!

Experiencia fantástica: Friendly and very knowledgeable. I find the store always clean with nice clean tanks and lots of fish!

Experiencia fantástica: Friendly and experienced staff to assist with all your needs. Great range

Experiencia fantástica: AquaPet has become my destination store for my fish keeping obsession. Owner Raymond and his mate Lucky provide an amazing service with a large well lit and laid out store. AquaPet stocks a large range of species of freshwater fish and equipment and I always find what I’m looking for. More importantly we receive excellent customer service, there’s many places out there that brush you off for a quick sale and feed you information that can lead to heartache with wrongly recommended fish or equipment but we haven’t had that experience here. Raymond assisted my wife and I in introducing us to African cichlids and the world of large tanks and sumps and we have loved every minute of it and have achieved great success all due to being given the right information and service. This place is easy for us to recommend so much so we don’t mind the 200 round kilometre trip to go here.

Experiencia negativa: Not much chop. Ordered 10 Tetras and gave me 9, no big deal. Just saying. Bought a few Jaguars Cichlids, which can grow to 15 inches did not tell me, lucky I knew, decent thing is to say to a customer just in case. Go elsewhere is my unprofessional advice.

Experiencia negativa: All fish died. One didnt even make morning. Infect our other healthy fish

Experiencia fantástica: Great place for all your aquarium needs. Excellent service. Great range of fish for all types of tanks.

Experiencia fantástica: Good customer care and well kept shop

Experiencia negativa: Has nice tanks that are good value for money, avoid the ones with internal sump. However, that's where it stops. The accessories and products are extremely overpriced, the fish are all hybrids and extremely low quality. All the good brands have refused to do business here so can't be had. Many products available are rebranded to aquapet to avoid consumers to price match other leading stores like Techden, Amazing Amazon, Aquatico, Your Online Fish Store, Williamstown Aquarium etc. This makes it anti competitive for the consumer.

Experiencia fantástica: Very friendly and helpful will be going back there. A great range of fish and accessories

Experiencia fantástica: I've spent over $200 + & the past 3 days I've lost 5 fish. Not happy. I say please don't give me little baby fish & get home & they look like they're only 3 weeks old. But that's my only complaint. But trust me I'm being very nice about it

Experiencia fantástica: Great place to shop for anything to do with aquariums and a great selection of fishes on sale with regular surprises of rarer fishes but you have to be quick as they sell out fast! Also great owner (Ray) and lovely staff (Sam, Kirk & crew) there who know what they're talking about.

Experiencia fantástica: Good fish. Nice staff

Experiencia fantástica: Very helpful. Very chatty helped me pick some new fish that would suit the fish I already have.

Experiencia negativa: BEEN WAITING MONTHS MONTHS STILL NO WORRIED ON MY PURCHASE 1/5 STARS POOR FORM MATE!!!

Experiencia positiva: Quite a good variety of large aquarium fish such as Oscar, red blood parrot, arowana, flowerhorn etc., nice store but I believe it is under staff. Waiting time is bit longer than usual.

Experiencia fantástica: I've been shopping here for years now (before they moved) These guys are kind and have some amazing stuff with decent pricing. Literally legends

Experiencia fantástica: Great staff ..Good variety of fish

Experiencia negativa: This shop is dodgy. Buyer Beware. I came to purchase some cherry red shrimp today after messaging Aqua Pet online and was told they had some in stock for $3.50 each. As per message, the yellow ones were $5 each. I was served by Kurt who looked for cherry red shrimp but couldn't find them and wanted to sell me yellow shrimps for $10 each. He dismissed me and went to serve another customer. I had to speak to him to look closely as I could see some cherry red shrimp in the small yellow fishbowl near the counter and some in the main tank (near the filter area). He then said he can't sell the red shrimps from the main tank, just the yellows shrimps. When he fetched me one from the yellow fishbowl, he said that it was the only one red one he could find. There were male red cherry shrimps in there that were slightly red and transparent. I asked him to look again and grab another one that looked red so that I can take two. He then said they were $5 each, not $3.50 as per message. I wasn't explained why the sudden price change. Furthermore, my receipt provided showed that I purchased 1 fish for $10. Not 2 shrimps. So I can't even get a refund or contest it. I was intending to purchase a huge stock of cherry red shrimps from this store today and in the future but from the dodgy and poor customer service I received, I am choosing to take my business elsewhere.

Experiencia fantástica: Excellent range and customer service...

Experiencia fantástica: My partner and I came in just to have a look and to check this place out. We came out with driftwood (at really good prices), free mugs and exceptional customer service!! Raymond was extremely nice, helpful and knowledgeable. By far the cleanest aquarium store i’ve been to and good prices! Will definitely go back for all my aquarium needs :)

Experiencia positiva: I only had a short visit before closing time but found plenty of stock, clean surroundings and helpful staff member considering it was nearly time to close the doors. I will be back, coming from Geelong will be worth the trip..

Experiencia fantástica: Customer service is great. Very knowledgeable and helpful.

Experiencia fantástica: Always a pleasure working with Ray. Prices are fantastic. Service is excellent. Highly recommend for all aquarium needs.

Experiencia fantástica: always have great advice and time so you dont feel rushed.

Experiencia fantástica: Great service and friendly staff.

Experiencia fantástica: Awesome fish and fantastic staff.

Experiencia fantástica: This was my first time visiting this store but it won't be my last! Very helpful staff! The owner even gave a sample piece of hose to take for free to make sure it will fit my filter! I will be back for sure!

Experiencia fantástica: Absolutely fabulous staff, very knowledgeable and friendly advice and service, they’re always willing to help, I came in for a sick fish and the staff here were helpful with suggestions and recommendations and after 3 days, all my fishes are now healthy. Not to mention the highest quality in all of their products and livestock. Would definitely recommend... 10 stars..**********

Experiencia fantástica: Best place for pet supplies especially for fish and aquarium, great customer service, great coffee as well. My sister in law's dog loves the treat from Aquapet. They really look after the customer. Come and check out their place!

Experiencia fantástica: Gr8 place for your fish and you are greeted by the most gorgeous Cavoodle on entry! GR8 staff and products

Experiencia positiva: Good staff members, but some of the fish aren't that well taken care of. I've seen multiple dead fish in the tanks. While the fish are reasonably priced, I do find that some of accessories (heating, lights etc) are more expensive than other stores. On the plus side, they have a large range of fish tanks.

Experiencia positiva: I think the Oscar and the turtle are in tanks that look way to small for them and they just look really depressed!

Experiencia fantástica: Beautiful place , excellent customer service and aptly priced produts!!