The Trop Shop Brentwood

Experiencia fantástica: Worth the journey, we needed something urgently and a brilliant young man gave us lots of information and options and even went out of his way to drop off something when he finished work (and we don't live locally) Exceptional customer service!

Experiencia fantástica: Excellent service. Great shop

Experiencia fantástica: Absolutely amazing place for advice about setting up a fish tank. We spend hours in there and the guy couldn't have been more helpful. We got all the answers to the questions we asked and were given really help guidance. Thank you

Experiencia fantástica: Whilst you can get everything you want on the Internet, sometimes you need it NOW and also need to talk to a person. I broke a fitting on a filter. A quick call to the shop. The staff member knew what I was talking about, checked his stock and had exactly what I needed. Price wise, it was comparable with the Internet, but the good service received was priceless.

Experiencia fantástica: They seem to have everything anyone who keeps reptiles might need, plus a lot of interesting garden oddments.

Experiencia fantástica: Very friendly and helpful 5*

Experiencia positiva: Not bad had a moderate amount of supplies and livestock fairly decently priced

Experiencia fantástica: We've had a few visits here recently to get our fish tank going. As newbies, we've found this shop to be so helpful. I'm not sure of the guys name, but he spent ages with us explaining what type of fish we could put in our size tank, and which species would mix happily together. Highly recommend a visit. They have a great set of fish to see out in the back room too, and often have frogs and snakes, and leopard gheckos!

Experiencia positiva: It

Experiencia negativa: I have brought 2 lots of worms from this place and today I opened up my box to give to my axalotol and there is maggots in the box , never again will I buy from this place !!!!

Experiencia fantástica: Very informative

Experiencia fantástica: Very nice aquatics shop. Rams stunning amazing size! Great selection fair prices. Fab pond plants Visit here often. One thing as a customer it would be great to have some lower priced koi in stock (small lower grade) and also if you can get any albino weather loach please let me know. Thanks to all.

Experiencia fantástica: Very helpful staff and good prices

Experiencia fantástica: Great Place to get all your exotic pet needs. Great knowledgeable staff. I have a Colorado River Toad, Mexican King Snake and fish. I don't need to go anywhere other than this place for decorations, food, practical items such as bulbs etc. The concrete toad in my picture was a birthday present, but the leaves, bark and light were all bought from Trop Shop

Experiencia fantástica: Really helpful, and informative. Can get pretty much all things you’d need from here!

Experiencia positiva: Reasonable prices and a fair selection of products and fish.

Experiencia fantástica: Very good range of stuff fish Pleasant

Experiencia fantástica: Very helpful and friendly

Experiencia fantástica: Harry is very knowledgeable. Big variety of fish and aquariums. Highly recommended

Experiencia fantástica: Decent shop. Always got fresh locust for my gecko. Had a few fish from here for the pond also

Experiencia fantástica: Went in to look at smallish fish tanks for a Xmas present-good selection at reasonable prices. We were helped out by the very knowledgeable and friendly member of staff. He answered all of our queries and made some useful suggestions which helped us decide on which aquarium to buy. Thanks

Experiencia positiva: Very friendly wide variety of thing

Experiencia fantástica: I love the trop shop Brentwood. Great staff, great advice, and a large range of products. Would highly recommend.

Experiencia fantástica: Food selection of fish and nice lay out. All tanks look very clean and well maintained. Worth a visit if your in the area for sure.

Experiencia positiva: I was able to buy all I wanted although it was a job to find a sack of pond soil that wasn't broken open. Very helpful man. Thank you.

Experiencia fantástica: Great selection of fish helpful and knowledgeable staff..

Experiencia fantástica: Great service

Experiencia positiva: Very friendly help family run who know their fish, not the fist time I have bought from them and want be the last.

Experiencia positiva: Lot's selection of products and different brands. Friendly staff. Free parking. Large selection of fish of all types.

Experiencia fantástica: Always stocked for your reptile needs and so handy just being down the road. Highly recommended.

Experiencia fantástica: Lots of things that I needed for my new gecko and extremely helpful and knowledgeable staff

Experiencia fantástica: Massive thank you to Ian, aka, Mr trop shop himself lovely feel to his clean,well stocked fish room and tanks. Especially love the open top, black water, "low but wide", amazon type tank. All stock and plants looking healthy and clean, as were the tank glass and backgrounds in every single tank and this goes a long way imo when it comes to first impressions. Was a pleasure to meet and talk to u one to one, Ian, and hope to business with u again . Kind regards. James over @jays.aquatics

Experiencia fantástica: Great place always helpful

Experiencia positiva: One thing I did not like about this shop was the amount of times being asked if I needed assistance, good stock of fish and accessories, would recommend a visit, easy parking.

Experiencia negativa: Giving a star after a very bad experience with them... We left in their care our turtles Eva and Wally for 3.5 weeks... On our return from holiday we went to the shop on 7th January 2023 and as can been seen on the photos Eva had the shell cracked and the staff avoided to tell us what exactly happened... They said that Eva jumped out of the tank which even that was the case the shell couldn't be broken or crack like this... We send them an email without no reply up to today... We got a message from some Ian pretending ( or may be ) to be the owner of the shop and when my wife called him he was extremely rude, beyond the rudeness... He didn't assume no responsibility, we got no help from them in treating Eva, also the same Ian told my wife what should be as he was a vet which is not... I do no write bad reviews but working/ owning a pet shop and behaving like this is just not right... We made some complains in couple of places will wait for replies as the shop should have assumed full responsibility as our turtles were in their care... I can't recommend them... Awful experience!!!

Experiencia fantástica: Well stocked shop with friendly staff who are really helpful.

Experiencia fantástica: Good selection of everything tropical. Helpful staff. Plenty of parking.

Experiencia fantástica: Lots of fish to choose from. All the tanks looked well cared for. We have bought fish from this shop before and have never been disappointed.

Experiencia fantástica: Very helpful and knowledgeable staff and quite a varied supply of goods

Experiencia negativa: Limited choice not very helpful

Experiencia fantástica: Handy local shop with knowledgeable friendly colleagues.

Experiencia positiva: i came here and the mareine fish where in a tank full of thivk green algae and only a few corals

Experiencia fantástica: The trop shop have sold me 2 axolotls 1 fish and a tortoise very friendly staff thankyou

Experiencia fantástica: Very nice Tropical fish store. Staff very informative and willing to help. Will be going back to buy fish when tank set up.

Experiencia fantástica: Great showroom for tanks and also a separate room for fish. Service was also very good. Staff very helpful and new 5heir stuff.. Thanks

Experiencia positiva: Since i moved into the area which is almost 15yrs ago, this shop has never failed to deliver a fantastic friendly and expert advice and first class service on all the fishes and reptiles they supply. With aquarium supplies and consumables that will not tear a hole in your pocket wallet or purse. They test your water free of charge when you are purchasing any of their cold water or tropical / marine fishes. very large on garden ponds and lots more. Parking is free and easily accessible.

Experiencia fantástica: They were great, and their fish are so healthy

Experiencia positiva: Really helpful and nice range of stock

Experiencia fantástica: Visited today on the off chance they would have some frozen reptile food - there has been a similar shop on the site for years that could never help - and was so pleasantly surprised!!! Not only did they have what I needed but the young lady who served me was so helpful and knowledgeable. Can highly recommend. Thank you.

Experiencia fantástica: fantastic place love seeing the insects staff are so nice laughing and smiling really good place to visit

Experiencia fantástica: Great customer service. Friendly and helpul staff. Nothing was to much trouble and they were happy to answer my endless questions as this was a first aquarium for my grandson. Will definitely be back for more fish once the aquarium is established.

Experiencia fantástica: Very helpful

Experiencia fantástica: First class customer service - the team are so helpful and supportive. They really do understand the creatures that they sell, and nothing is too much trouble. They take their time to explain how to care for them, and what they need. Brilliant shop and outstanding service. Highly recommend.

Experiencia fantástica: Great place and the service was fantastic.

Experiencia fantástica: Visited this shop for the first time. Very impressed. Prices are reasonable. Sam served us. He was very friendly helpful and very knowledgeable when advising us. He's a credit to this shop. Will certainly go back.

Experiencia positiva: Always get my fish bits and helpful advice

Experiencia fantástica: Our place to top up on our goldfish bits. Big variety.

Experiencia positiva: Friendly customer's service

Experiencia fantástica: Excellent service and very helpful. Good advice given. Recommended.

Experiencia negativa: Rang trop shop and ask if they had any simese alge eaters and the woman with black hair said yes. in her own words " we have 3" so I said I will head down (25 mins drive) When I arrived I was left waiting for near 30 mins while she went looking for them. She then turns around and goes sorry we don't have any! I said to her " I asked you on the phone and you said you could see them" her reply was "they was on my fish list" absolute waste of time. She has to be the worst member of staff in this shop now! While there I went to look in the fish tanks, pretty much every tank had a dead fish in and all the tanks had black beard alge everywhere and so many pest snails! Since this shop has got new owners it has gone right down hill. Shame as use to be a great little shop. Staff are shocking! Will never be using this place again!

Experiencia positiva: Disappointed that I was unable to get a full refund today. Was given a credit note. What I bought was too big for my daughters vivarium. Wrong size given and now I have several items that are no good and a £35.99 credit note which now needs to be £91 credit note because everything I have is useless. Would sooner have the money put back in my account but hey, I'm only the customer (a regular customer I might add.) Disappointed is putting it mildly.

Experiencia fantástica: Very helpful best place I have bean for any help with my fish tanks

Experiencia fantástica: Great friendly staff always there to help you. Lovely stock of fish ect

Experiencia fantástica: Nice and friendly. Ideal if you want fish and reptile supplys.

Experiencia positiva: Nice place

Experiencia fantástica: Friendly and helpful staff

Experiencia fantástica: Always very knowledgeable and helpful

Experiencia fantástica: Always happy to give advice and a great selection.

Experiencia positiva: Young lady was friendly and helpful. Fish all looked healthy and the ones we bought have been OK so no problems will return x

Experiencia fantástica: Always have what you need in

Experiencia fantástica: Always great service and advice

Experiencia fantástica: Excellent service, great range and knowledgeable staff, I go to them for all of my exotic needs

Experiencia positiva: Really good helpful informative staff. Would recommend

Experiencia fantástica: Great standard of fish, great staff very friendly and helpful.... Plus no fish loss

Experiencia fantástica: Lovely shop great healthy selection of fish and reptiles

Experiencia fantástica: Good parking. Very friendly and knowledgeable staff.

Experiencia fantástica: A fantastic shop for everything you could possibly want. Friendly staff too

Experiencia fantástica: Helpful staff very knowledgeable

Experiencia fantástica: Very clean,hand sanitation station,

Experiencia positiva: Hassle free shopping, plenty of stock, friendly staff

Experiencia positiva: Was searching for a local place to buy live plants and came across this shop. It’s good in the range of supplying overall aquarium needs but didn’t have the plant that I wanted. Nevertheless the staff were okay nothing it’s more self service till you get to the counter with your item. Staff could be more inviting or helpful to offer a better experience for customers.

Experiencia fantástica: Helpful staff good wide range of stock

Experiencia fantástica: Had what I was looking for and very helpful

Experiencia fantástica: Nice fish shop!

Experiencia fantástica: Great customer service

Experiencia fantástica: Quality live fish and friendly staffs

Experiencia fantástica: Very helpful guy, really did know his job

Experiencia fantástica: Staff are always helpful and have time to answer questions. Reasonable prices too.

Experiencia fantástica: We went to this place not sure what to expect for as its a bit far out from London. Great selection of fish, big selection of decoration items, well cared for, knowledgeable staff. We will be back again, I would strongly recommend it there aren't many aquatic stores as well kept as this.

Experiencia positiva: Its a really great place to go if you are new in the aquatic world, I built my first pond and everything I needed was there. Accept now I am moving into predetory fish there are none only goldfish and so shubunkins and small koi so it would be nice to have some more exotic fish.

Experiencia fantástica: I hv always got my pond requirements here and staff always been very helpful. Howeever, hv run out of fish food. Usually have big bag of "superior Value" for Koi and pond fish. Bag is green w a fish on the front. My last bag was £16.99. Sadly i am 82 and isolating so i cannot come to you so i was wondering if you could possibly deliver . I know the food is not essential for me but now the fish are feeding again, it is essential for them. I live in Hatch Road opposie Black Horse Pub. Can you tell me if you can deliver this bag of food and how much you charge for deliveries. Sorry its such a small order at the moment. Thank you. June Moody

Experiencia fantástica: Great selection for a smallish place, and friendly knowledgeable staff

Experiencia fantástica: Helpful staff willing to answer a barrage of kids questions and guide us through their aquatic stock. Definitely worth returning as stock frequently changes. Plenty of parking too.

Experiencia positiva: Staff are really helpful and there is a good selection of healthy fish

Experiencia fantástica: Always helpful people here and the animals are healthy and well cared for. We love our new gecko.

Experiencia fantástica: Great service and staff really help you

Experiencia fantástica: I came here after going to the Grays store for many months. I believe this place is fairly new but honestly, what these guys have done in the small time they have been there, Is great. Amazing owner and great, helpful staff.

Experiencia fantástica: Great service, great guys working in there. We've set up our very first tropical aquarium, they're very informative and don't try and take the mick with making you buy the most expensive products just to get money out of you, unlike Pets At Home. Great place, would highly recommend :)

Experiencia negativa: I asked the shopkeeper if he could order me some venezuaylan corydoras. He was happy to do this and called me on the day they arrived. I immediately went down to the store and was amazed that they had been priced at £45 each! I told the fish keeper these fish cost £5 on the internet and he replied 'that's how much we get them for'. I refused to pay and have not been back since

Experiencia positiva: Staff are friendly, though prices for livestock was over priced compared to other stores. Their variety of items is very limited, seemed a little empty. Small livestock variety, very generic.