El Loco Reefer
📍 Localización y contacto
📷 Fotos del El Loco Reefer
ℹ️ Información
¡Bienvenido a The Mad Reefer, un destino de primer nivel para los entusiastas marinos! Nuestra tienda ofrece:
- Una fantástica selección de corales y peces de agua salada disponibles en varios tamaños y especies.
- Personal amable y conocedor dispuesto a ayudarlo con todas sus necesidades de acuario.
- Precios competitivos que atienden tanto a principiantes como a aficionados experimentados.
- Un ambiente de apoyo donde los clientes se sienten como en familia.
- Una oferta de ganado de calidad con un enfoque en la salud y la coloración vibrante.
¡Ya sea que esté buscando mejorar su tanque o buscando consejos expertos, The Mad Reefer está comprometido a brindar una experiencia excepcional!
🕒 Horario de apertura
- DOMINGO: 12H-17H
- LUNES: 11H-19H
- MARTES: 11H-19H
- MIéRCOLES: 11H-19H
- JUEVES: 11H-19H
- VIERNES: 11H-19H
- SáBADO: 12H-18H
🎟️ Compra tu entrada
🗣️ El Loco Reefer: Opiniones
Experiencia fantástica: Guy was ok i seen bad reviews but from me it's was nice he turned me on to some apitasa stuff that I didn't no about he had some nice corals
Experiencia fantástica: Great staff. Very nice selection. Definitely a place to check out..
Thanks Mark! Nice to have you.
Experiencia fantástica: Absolutely love this place. Since little reef closed down this has been our go to. Have found beautiful corals and the prices are fair.
Hey Jenna! Thank you, and it's a pleasure to have you.
Experiencia fantástica: This shop is filled with knowledgeable and extremely kind and patient staff! They don’t make me feel dumb for asking dumb questions! Keep up the great work! Oh and they have a cool selection at good prices!
Thanks Jared. It's great to have you man.
Experiencia fantástica: Great customer service on the phone or in person.
Pleasure to deal with you as well!
Experiencia fantástica: This shop is well stocked! They had the digital salinity checker I needed and a plethora of items I may need in the future. Corals are in no short supply and fish from beginner to expert level. I got 2 clown fish that now have became a mated pair and a watchman goby, none of which had any sickness or issues whatsoever.
Good to hear Desiree. Glad you got what you needed!
Experiencia fantástica: I love this reef store. The guys that run it are very knowledgeable and nice. The prices are reasonable for this hobby.
Experiencia fantástica: Everything looks super healthy and have great color.
Thanks Andy!
Experiencia fantástica: Great selection of saltwater fish!
Thanks for stopping by!
Experiencia fantástica: Great service, quality livestock and very knowledgeable staff always offering quality solutions and advice for successful reefing. Cares about the customer and marine life as well. Prices are fantastic if they don't have it they will quickly get it. Corals, fish, Inverts and dry goods! No need to shop online as they carry all of the top notch industry goods!
Great to have you friend
Experiencia fantástica: Great selection, better prices. Acknowledged me as soon as I walked in. I had a million beginner's questions and he was very helpful, informative, and patient. Highly recommended.
Thank you Sebastian great to have you
Experiencia fantástica: First time here and not the last! Received all the advice I was looking for, the service is amazing, we are highly satisfied, and we will be back next week (with the dog). This is where you need to go for real tank help, especially for us beginners!
Hey Annie. Glad you enjoyed your visit. See you soon!
Experiencia fantástica: Friendly and knowledgeable staff who have wonderful suggestions!
Thanks for the kind words. Glad your happy!
Experiencia fantástica: Great selection of fish and corals.. Friendly owner and store helper.. Great prices..
Thanks Carlos. Have a good day, hope to see you soon!
Experiencia fantástica: Very friendly and helpful
Thanks Liam! Glad we could help.
Experiencia fantástica: We would love to leave a review. We felt very welcomed and we loved the beautiful creatures they had on display. The staff was very attentive and kind towards children. They even allowed us to pet one the star fish! The store was very clean and I would recommend everyone to stop by and support this business!
We were glad to have you! See you soon!
Experiencia negativa: This place has good prices, but the guy that is usually there is rude. I certainly don't know a lot, I'm a beginner fish keeper. I asked if a fish I liked would be ok in my 24 gallon tank. He literally laughed at me and walked away. I'll go somewhere else, even if I pay more.
Experiencia fantástica: Beautiful things for your salt water tank!
Experiencia fantástica: Always have a great experience going there. The staff is always friendly and helpful with tips and suggestions.
Happy to have you friend!
Experiencia fantástica: Excellent service every single time that I visited and shopped there.
Appreciate the kind words Maria. See you soon!
Experiencia negativa: Mad awkward environment. No one cared to offer help. The just stared awkwardly while holding Covo with others about the randomness of things. I’ll stick to driving to Orlando until we get a good saltwater supply store here in Melbourne. Response to the response: I’m not interrupting peoples personal conversations to ask for help. Plus, how was I suppose to know who the actual employees were? A simple “welcome in” or “let me know if you need any help” would have been great! At any rate. I got what I needed for I’m another place. You all have been around for years and I wish you all continued success!
Hey there Chris. Sorry you had a bad experience today. Sales say that the store was slammed, and there was only one employee working. Maybe next time ask for assistance? Plenty of folks come in there and don't want to be bothered. They just want to stroll around and look. I'll make sure the tell the guys to be a bit more attentive. Hope to see you again.
Experiencia fantástica: Stopped by this place for the first time today and it is awesome! Guy who was there was a lot of help and they had exactly what I wanted. Def recommend this place and I’ll be back for sure.
App iate the kind words Brandon. See you soon!
Experiencia fantástica: Nice store and friendly staff
Thank you Craig!
Experiencia fantástica: Great selection and knowledgeable staff
Appreciate you Mike!
Experiencia fantástica: The Sunday staff is so hopefully and knowledgeable
Thanks Mykael! I'll pass it on!
Experiencia fantástica: Best prices around and always very helpful
Good to have you Pamela!
Experiencia fantástica: We were very happy with the care and knowledge we received, even making sure from the beginning to let him know we wouldn't be able to purchase from this store due to a flight. Traveling from Cincinnati and we were interested to see how different fish stores were around here. They weren't much different but the guy we talked to was the best! He answered all of our questions and then some. When he realized we were taking notes, he started repeating the important parts, making sure I didn't miss anything and spelling out the product names. Prices for live rock are much more affordable here. Oh! And they have a huge, goregous display of corals. My picture was only part of 1 out of the about 5 tanks they have.
I'm glad you had a nice Visit LeeAnn. Come see us again if you're in town.
Experiencia fantástica: Whenever I visit Melbourne Beach on vacation, I make sure to stop by and grab some corals before I head back home. They seem very knowledgeable and the owner is a cool guy with a great sense of humor.
Pleasure to have you Owen
Experiencia fantástica: Excellent selection of salt water fish, and coral
Experiencia fantástica: Very knowledgeable!
Experiencia fantástica: Great store !
Thank you friend, great having you!
Experiencia fantástica: Great place to find unique pieces. Has a good selection. Usually easy to get stuff in when ordered. Shop owner up front about things. Rather it be that way anyways. Usually easy to talk to.
Hey Chancey! I like your use of the term "usually"!!! Have a good day buddy.
Experiencia fantástica: Best local spot for your saltwater aquarium needs!
Appreciate you Anthony!
Experiencia negativa: Went yesterday for the first time, clean environment. Fish selection was small. The only employee I saw was getting upset with a customer, when he changed his mind on a fish she had already put in the plastic container, she aggressivley dumped the fish back in the tank and said she had to walk away. You gotta figure the fish is already stressed but watching her dump it back in we decided to go elsewhere.
Experiencia fantástica: Watched the team from Mad Reefer clean a large aquarium style fish tank in Cocoa Beach. They were very thorough, professional and mindful of the sea life the entire time they worked. The tank they were working on was filthy and they did an incredible job cleaning the reef, the glass and all the items to keep the ecosystem thriving while looking beautiful for all to admire. I would highly recommend them!
Thanks Emily! We appreciate the kind words! Hope to see you at the shop someday!
Experiencia negativa: Not what I expected at all. Decided to stop in west Melbourne at the Mad Reefer shop on my way back from Miami, was so hoping to grab some coral! However the shopkeepers were the weirdest, most awkward people I had ever met (not like shy, like ‘you are beneath me awkward’). The lady asked if I needed help which I said yea, I have a question. She proceeded to keep walking and continue stocking items, I just stood there like uh?? So when I finally got her attention again I told her I’d like to look at 2 corals in the back tank and I’d like to know their prices. She estimated the 1st one just fine, but when I asked about the plate coral and whether it was the $90 or the $150 one like specified on the glass she said “she’d have to call someone.” I said “okay that’s fine please call.” She then kept reiterating she’d “have to phone someone to find out the price,” (4times) I continued to say “okay, that’s fine please call.” Finally she said, “look if you’re not 100% interested in it I don’t want to call and wake someone up for this.” (Mind you it’s 1pm). I had the most dumbfounded look on my face, the complete rudeness in her tone was nuts. That combined with the whole experience made me go look, I was gonna buy both the plate and the $140 mushroom rock but now, nope not spending my hard earned money here. I have plenty better vendors to buy from, terrible customer service I will NEVER be back! Disappointed is an understatement.
Hi there you really took me the wrong way, I don’t get it this description of me you mentioned that people are beneath me, totally wrong. You asked me some questions on prices I answered them and yes sorry about the one I didn’t want to bother John who was likely taking a nap you got an estimate on it because you didn’t say you wanted to buy it or seemed all that interested in it so to me it looked like you were browsing through prices and items at the shop. If you would have said you were interested in buying it and wanted the price I would have gladly called. I found the way you looked at me when I answered your questions was very rude and made me feel awkward you walked out of the shop so don’t expect the best customer service in the world if you nasty to me in the first place.
Experiencia negativa: The owner is probably the meanest man in Melbourne, FL. I asked about the type of filtration he had for the filtered water he sold at the store. His reaction was cussing and yelling at me, as if I accused him of having substandard filtered water for the marine invertebrate pet trade, which I did not. He said over the phone his water was deionized water, when in fact his water is deionized and reverse osmosis water. When breeding rare and delicate corals, this distinction between water types is critical for proper care. In addition, there are levels of deionized water, such as Type I, Type II, and so on. Yelling at a new customer for asking legitimate questions about the quality of a product is not only unprofessional, it is bad for the industry itself. I suggest to avoid this establishment at all costs.
Hi Kit. Sorry you had a bad experience yesterday. Lot to unpack here, so I'll just get cranking.
First off, while John never won a personality of the year award, he is a huge asset the the local aquarium hobby and more than willing to assist people with issues relating to the hobby. May I suggest in the future not walking into the employees only area where the filtration for the store is held without asking for permission first. That may help you win friends. Also, I saw on the cameras you were playing with you phone near the filtration system, either taking pictures or googling something, again without asking. I'm not excusing rude treatment, but come on buddy, help us help you.
As far as your other complaint, it appears you have either been misled or are simply being too technical for the application. As far as our hobby is concerned, whether you reverse osmosis the water before you deionize it or not does not have an effect on the end result of the purified water. 0 TDS is 0 TDS. The only thing that will change is amount of deionized water you can make before having to change your DI resin. In other words, the reverse osmosis process only serves to give us cleaner water in which we can use to deionize, resulting in less frequent changes of the resin.
As far as the different types go, I've been making deionized water for the aquarium hobby for over a decade. On a commercial level. This is the first I've heard of this. A quick Google search tells me that these are meant for laboratory purposes, not our saltwater aquarium hobby. That's not to say possibly there might not be some application, however for 99.9% of people attempting to keep saltwater animals this is not relevant information that applies.
If you, or anyone for that matter, cares to be informed about the RODI process for the aquarium hobby, you're more than welcome to drop me an email at [email protected].
Experiencia fantástica: Awesome livestock, great service!!
Thanks for the kind words Ryan, look forward to seeing you again.
Experiencia fantástica: Very knowledgeable owner, nice and friendly as well. Will answer any concerns or questions you have
Thanks Lily! Good to have you!
Experiencia fantástica: Been going here since I started in the hobby, always helpful and always have new stock every time I go. Check them out.
Thanks Kiel. Hope to see you soon again!
Experiencia fantástica: From the very first moment I walked into this place I was surprised by the variety of fish. Not even the big stores in Orlando have the selection Mad Reefer offers. In addition to that the sizes of the available fish are bigger than average or what you can find in other stores. And just when I thought I could not get any better than that, the PRICES are incredible. In summary if you want the most competitive selection, great size and lowest prices in the industry that will make you feel like a dummy for going some place else go and visit The Mad Reefer. You will also get that one on one, old school ma and pa shop where you are family type of experience from the owner him self. You will not be just another dale like in the other retailers. Here you will walk out like you made a new friend. You will find anything and everything you need for your saltwater fish hobby, from salt, foods, equipment, I mean everything you need. We need more of these shops back in our society. The Mad Reefer is Definitely one of those very few left retail jewels still available today. I highly recommend it.
Thank you for the kind words friend. Great to have you.
Experiencia fantástica: Open every day and has good selection of fish, and corals
Glad to have you Brian!
Experiencia fantástica: Great selection of fish and invertebrates.
Thanks Mike! Good to have you!
Experiencia fantástica: i like fish. great store great prices. trust me I like fish
Experiencia fantástica: Amazing store!!! Great selection friendly prices!! I came in their with my girlfriend we had a small tank and were looking to get our first corals and they were super helpful!
Hey Dillion. Happy you enjoyed yourself. Come again!
Experiencia fantástica: knowledgeable helpful and friendly place
Experiencia fantástica: I love this place! The best place in town for marine fish and corals, and the prices are what you would find online if not better.
Happy if you are man. That's for stopping in.
Experiencia fantástica: Good selection of coral, and it changes every time I'm there. Love the variety
Thank you! Love having you as well!
Experiencia negativa: Not for the inquisitive shopper. Asked a few questions to verify the habit and behavior of a few different species— was not only wrong, but super wrong. Lighting and bottom conditions of many of the fish only tanks were very poor (if not complete darkness) - certainly not encouraging stressless transitions from supplier to tank. Finally, many many, pricing inconsistencies from tank to tank — X fish is 25 here & X fish is 36 here. Wishing the best for every local business; this is one that did not earn my money. Great reef tank - would have benefited from a “do you have any questions” customer service moment. All the best.
Hey Daniel. I'm super sorry you didn't have a good experience. We are always trying to improve. If you care to discuss the matter further, my number is 321-987-0203. I would appreciate the call. Thanks and have a good day my friend.
Experiencia fantástica: We went on a Saturday and it was extremely busy (not a very large place) and so we left. Went back a week later and it was empty so we got to speak to someone. They were extremely knowledgeable and very friendly! Their selection is great and so are the prices! We will definitely be going back!
Thanks for the kind words. Glad to be of help. Hope to see you soon!
Experiencia fantástica: Always a pleasure going here. Staff is helpful and knowledgeable. Worth coming down to for the wide variety of saltwater corals and fish.
Appreciate it Kevin. Pleasure having you as well!
Experiencia fantástica: The best aquarium store in Melbourne. Prices are very fair staff very knowledgeable and selection is on point. Large selection of dry goods in stock. Lots of frags
Thanks for the good words Matt! Pleasure having you at the shop!
Experiencia positiva: It's alright it's fish tanks and things that go into a fishtank. I like the name of store though.
Sorry it wasn't what you were looking for Michael! Have a good day!
Experiencia fantástica: Always helpful and knowledgeable. These folks treat you like family.
Thanks for the kind words Michael! Great to have you around.
Experiencia fantástica: Great service and nice coral and fish selection
Glad your happy buddy. Have a great day and thank you for the business.
Experiencia fantástica: Great experience showed up just before closing let us get a few things didn't even feel rushed
Thanks for the business buddy!
Experiencia fantástica: Excellent fish store in Melbourne. The array of corals was beautiful with great price. Will definitely be visiting again.
Thanks for stopping by Mathieu.
Experiencia fantástica: Highly recommend! These guys know fish and aquariums: had them move a 60 gallon from Satellite Beach, FL an hour south. Lots of fish, rock, live plants, etc. and they did it right from A to Z. Trustworthy, knowledgeable, and efficient. Thanks a million for great service--all my fish are happy in their new location!
Thanks buddy! Glad all the critters are happy!
Experiencia negativa: Called And Asked If They Had Oscar's And She Rudely Said This Is A Salt Water Store And I Have People Waiting At The Door And Hung Up. Probably Wouldn't Be Going Here For My Salt Water Fish Either.
Hello Kimber sorry you feel that way. I had people waiting on me and I answered the question you asked and thought that was all you needed. I even said good bye before I hung up So I don’t know what you mean by rudely. The people waiting at the door had been there and I it looked as if they weren’t sure if the store was open when it was. Anyways feel free to give us a call back and I can help, it’s not what you thought it was, have a great Sunday!
Experiencia fantástica: Yes! Just relocated to Merritt Island and have been visiting every local store for miles! This was the very first store with happy fish in clean aquariums that I've seen. The staff member was friendly AND helpful. They also carry a variety of Brightwell Aquatics products which my tank loves. I was so happy to find a local shop that practices safe husbandry and who obviously care about this hobby. I will definitely be back!
Thank you very much for the kind words Kelly, we look forward to seeing you again.
Experiencia fantástica: This place is awesome! I used to drive to Orlando for good corals until I found this store. Jordan is awesome and very friendly and knowledgeable. I like that she gives you space and time to look at the corals without hovering over you and making you feel rushed. She is is very helpful when you have questions and provides awesome advice on coral placement, flow & lighting. The owner is also a great guy. He took the time to provide me with feedback on one of my corals (not purchased here) that was dying off and his advice absolutely saved it. His knowledge is encyclopedic and he is very willing to share it. He doesn’t try to push you to more expensive corals and instead takes the time to understand what you have and the corals that may compliment them. He is also very honest in his pricing. When I inquired about a coral that wasn’t marked yet, I suggested a price of $700 when making my inquiry. He could have easily said yes, it’s $700 as I had suggested. Instead, and as an example of his ethics, he said I’d love to take that much for it, but I had planned to list it for $500 and wouldn’t charge you more than that. That was all I needed to know about his integrity and ethics and it made me a customer for life! Beyond the corals, they also have an awesome selection of crabs, fish & etc. They even had a very large mantis shrimp, which was very cool to see! In my opinion, if you are looking for a friendly and knowledgeable staff, great prices and an awesome selection, you definitely need to check this place out!
Thanks A C, we strive for the 5 star reviews and look forward to seeing you again!
Experiencia fantástica: My nail tech (at queen nails) told me about this place. As new aquarium owners we stopped by to check it out and purchase a few corals. They have a much bigger selection in corals than the other local fish place off us1.
Thanks Becky
Experiencia fantástica: highly knowledgeable in salt water fish experts in care and priced fairly a blessing to all
Thanks Richard for the kind words, we give it our 100%.
Experiencia negativa: Really dissapointed, we just got out saltwater tank going again. First I tried to open the door at 12:05 pm sunday it was locked, the lady looked annoyed when she unlock the door. Anyways were looking to buy a damsel for our kids cause they are super excited and the woman worker was super rude. We were looking a some fish and she literally told us to get out of the way in a rude way. I understand she needed to get by but there's a way to say it to customers. We left never going back there....Super dissapointed... to another place qe go.
Looks like a misunderstanding because I thought you were pretty rude to me as well, here’s what did happen is I was there just opened the door 4 minutes late. I wasn’t annoyed or trying to be rude but did have to speak up because I was ignored when I was when I was trying to move through to do my job. The words “get out of my way” never came out and that is ridiculous.The review here is pretty harsh and judgmental, sounds like you had an issue with me and it was the opposite way around. I tried to help you a few times but that wasn’t happening.
Experiencia positiva: Check it out for yourself
Hey Stan thanks for stopping by!
Experiencia positiva: Friendly and helpful staff. Nice selection of corals,fish and the like. R/O and Salt water available. As well as dry and live rock. Great place for the amateur enthusiast like me and the experienced alike. Highly recommend.
Thanks for the kind words Rick. Have a good day!
Experiencia fantástica: I love this store. I have a waterbox 220, I’ve been having a PH issue for awhile. I haven’t been able to figure it out and other LFS have only been interested in trying to mask the issue with chemicals. I’ve basically been throwing money at the issue. Matt and his team really dug in to find out not only why this is happening but how to fix it naturally. We quickly fixed the problem for minimal cost. Very happy customer. Stand up LFS. They have earned my business for all my aquarium needs. This is a LFS you can trust.
Glad we were able to at least get on the road to a solution. Thanks for the business!
Experiencia fantástica: Man, this place is awesome. I live in Tampa and make the drive to get to this store. The corals prices are insane. Nice healthy corals for a great price. LFS in Tampa are easily double the cost. Make the drive people!!!!
Thanks for driving all the way over for us! Glad your happy, look forward to seeing you!
Experiencia fantástica: AWESOME CORALS & HEALTHY FISH!!! This is the BEST LFS around. I’ve been into saltwater tanks for 10 years and this is the first time I have felt supported after the sale. When you spend the kind of money this hobby requires you want it to be spent with people you can trust. Any store can sell you anything but to support you after you spent your hard earned money is everything!!! I highly recommend The Mad reefer to any saltwater hobbyist. FIVE STARS FOR SURE!!!!! You won’t be disappointed.
Thanks for the kind words Nick. We appreciate you as a customer. See you soon!
Experiencia negativa: The lady at this store was no help at all!!!!
Nick I spoke with you when you came into the store, not sure what you meant by no help at all when I specifically asked you if you needed any help. Sounds like a miscommunication, feel free to shoot a message so I can help. Have a good evening!
Experiencia fantástica: If your looking for a one stop shop for everything saltwater. Look no further, I highly recommended The Mad Reefer. Matt is great and full of knowledge and the best part is that he is willing to share it. I had a sick Yellow tang and no one could or would take the time to figure it out. Well, John did. Honestly the whole team at Mad Reefer is FIVE STARS. Jordan is the sweetest and knows a lot about corals. I highly recommend checking this store out. You won’t be disappointed or price gouged. I’m so happy to have found a store that will support me and my hobby after the sale.
Thanks Brandi! It was nice to meet you! Hope to see plenty more of you!
Experiencia fantástica: Thank u john and jordan for always treating like family threw all the years . I know I have came in there with some very hard headed questions and situations. You guys always provide a great shopping and general friend experience . Anyone who says different is either making things up or it was a simple misunderstanding. You guys are an asset to the reefing community and we appreciate it
Hard headed questions through the years? Lol. We love having ya man. We've spoke about this-you're a diamond in the ruff. Have a good day friend, thanks for review.
Experiencia fantástica: Always an wonderful experience shopping here. John is always a great go-to guy for those specific requests and he bends over backwards to make sure you’re satisfied.
Jordan, thanks for the kind words. As always, it's a pleasure my friend.
Experiencia negativa: Customer service is sad the lady that was in the store has vary little knowledge of the hobby and it seems like every question you have for her she has to call someone first time I went to the store a gentleman helped me and was great to deal with sad to say me and a friend bought fish from the store all are dead I know we can not hold a store responsible for fish because they don’t know but I will take my business elsewhere
Hey Harry! I'm upset to hear about your negative expierence. The female employee in question is extremely knowledgeable about livestock, however she does at times need to call the manager to inquire about pricing, especially during the pandemic when prices are flucuating wildly. We have been working on a pricing system constantly to resolve this issue.
I'm a bit concerned about the timing of your review. You reviewed on a day when she wasn't even working, and the language of your review reads as though the events in question happened on that day. I also noticed that you're at least an acquaintance if not a friend of the other gentleman who left a bad review.
Can you, in the interest of resolving this, provide me with the date you came in and a little more detail on your expierence?
Experiencia negativa: I think I know which person at the store everyone seems to have a problem with. I went in for the first time and was mostly ignored by the woman that was working. She kept talking about just closing and going home even though customers were coming and mostly going. As a response to the owner. I stopped into the store based on all of the positive reviews of the store. I was hesitant due to the negative reviews. I know others who have shopped there with similar responses to the one my wife and I had. I asked about a few of the fish and discussed with my wife about what we wanted. We eventually decided on corals instead of fish. I asked about getting a couple pieces of the cheaper coral and started to discuss what we had in our tank when the young lady sat back in her chair and started reading her book. My wife commented that she seemed to be ignoring us so we left. I went out of my way to go to your shop.
Hi John. I'm really sorry you had a rough expierence. A couple thing are bothering us about your review. The first is you mention "you think you know which person at the store everyone seems to have a problem with". We have, not including your, 3 negative reviews in 6 years. 2 of those situations wound up being in cahoots with a few others that I was able to have removed for harasment, I just couldn't prove the other two were connected. We constantly are ranked among the top stores in out area on BARS, the local forum. We're not sure who "everyone" is.
Secondly, the woman you speak of was so distraught over the issue she posted the review on Facebook. Afterwards, I received calls from people who think they were in the store when you were. I'm being to told, from other customers mind you, she tried to help you on multiple occasions and you were abrasive to her.
It sounds a little to me like you may have an axe to grind, or are a representative of someone else who does.
If you care to speak about this, you can email me at [email protected].
To anyone reading this-can't please em all folks.
Edit, response to John- So you seem to be a level headed person. It really appears to me that this has been a misunderstanding. The female employee is saying that even though I had other customers calling saying you were rude, she did not feel that way, and she is astonished that you felt she was rude to you. As you can tell by the dates on the reviews, we've gotten several in the last few days. The other negative one is a friend of yours, at least aquaintance, I'm not sure if that's connected or not yet.
I'm really sorry you had a bad expierence. I hope you decide to let the reviews speak for themselves and give us another shot.
I don't want to go back and forth on a review platform. If you wish to speak further on this topic, you can reach me at [email protected]. have a good day.
Experiencia fantástica: Mad reefer is one of two places I go for my fish tank needs. I don't like going anywhere else in the area mostly because the owners are down to earth, professional, and care about their customers. The last time I went in there, John the owner must of had about 9 people there, all patiently waiting their turn, because that's what normal customers do. He was clearly busy, we all understood he was doing the best he can to get us all out quickly and he did just that! I hate seeing such sour reviews from people who don't know these two owners and how hard they work to provide the coral, and live aquaria they do. So i just wanted to say Thank you for all the hard work you guys put in, it is truly appreciated!
Thanks for the kind words Amanda. We try hard. It's good to see it's noticed. Have a great day.
Experiencia negativa: Horrible customer service. I'm never going back.
Hey there Alycia. Sorry you had a bad expierence here. If you would like to email is at [email protected] we can discuss it, see what we can do to solve your issue. Have a good day.
Experiencia fantástica: This place is awesome, john is always available for help.
Thanks for the kind words friend. We're here for you anytime.
Experiencia fantástica: Owner is a pro and real helpful. Always has an amazing stock and what he doesn't have he can get.
Thanks James!
Experiencia fantástica: Awesome variety of fish and coral
Hope you found something you liked Brandi!
Experiencia fantástica: This is the no nonsense LFS, they get beautiful specimens at a good price but they go quick so when you see the list on Facebook PM and reserve it.
Thanks Jorge! Great having you!
Experiencia fantástica: Great selection and they care about the tanks. Good prices too!
Thanks Pete! Always nice to hear kind words!
Experiencia fantástica: Best fish store in the area. Always my go to.
Thanks man! We love havin ya!
Experiencia fantástica: Great place good people
Thanks Chris. Not so bad yourself!
Experiencia negativa: Last night went here for the first time and had a great experience, spoke to the Gentlemen with the long hair he was very informative very welcoming the place is great. I even bought salt water and R/O water. BUT, I went there today there was this lady that at first i just thought she was letting my wife and i take a look around and never approached us about anything, so i went over to say hello and asked for a water test she does the test and i was really catching a vibe that she didn't want us there until we said we were there for just the test because last night my Scopes Tang died. Well she went on stating we should purchase a test kit and showed us a few and i said well i cant right now but will get one eventually. She then said “you know its not our job to test your water” with this attitude. She seemed to not want us in the store from the beginning when she ignored us until i said hello. She was helping another customer who was clearly american and ignored us. It felt very discriminating. Ive never had to deal with feeling discriminated against because of my race until today. Im never spending money there again.
Hi Felix. I'm really sorry you had a bad experience here. As you can see by our reviews, this is not typical. I can assure you there is no racism here. I have spoken with the employee in question, as she is confident there is some misunderstanding. I urge you to give us another shot, if you have any questions or wish to talk further you can email me @ [email protected]. Have a good day buddy.
Experiencia fantástica: Love John and the Mad Reefer! We have a 55 gallon salt water tank and go there for almost all our supplies and fish. He is knowledgeable and tells us which fish will work for our size tank and most likely get along. And he doesn't always try to sell us the most expensive fish he has!
Love having you Janet. Thanks for the props!
Experiencia positiva: Excellent shop!!
Experiencia fantástica: Great shop. Awesome people.
Thanks Patricia. You're awesome too! We appreciate your business.
Experiencia fantástica: One of my favorite fish stores. Not overpriced like some of the other local stores. Great for new and experienced hobbyists. Will educate you rather than just sell you anything! Really happy with everything we have bought here.
Thanks Ashton. Hope to see you soon!
Experiencia fantástica: Great selection of salt water fish and great service
Thanks for stopping by Jarrod
Experiencia fantástica: Not only great fish corals plants and inverts. John has the experience to help you be successful
John appreciates you as much as you do him James! Thanks buddy!
Experiencia fantástica: Awesome little shop, great staff.
We do what we can Kevin. Thanks again.
Experiencia fantástica: Matt is very passionate about taking care of our tank. He comes out anytime we need it
Anytime Christy. You know it!
Experiencia fantástica: Best lfs in Brevard county
Thanks Samantha!
Experiencia fantástica: If you have a question they have a answer. So helpful to beginners and individual who had salt tanks for a long time.. my daughter loves our weekend times to the store
Thanks for the kind words Shannon. Glad the kiddo enjoys it too!
Experiencia fantástica: YEEEESS THIS PLACE IS AWSOME
Thanks for the kind words Radi. We do what we can :)
Experiencia fantástica: Great corals great information and very friendly staff
Thanks Rich. Looking forward to next time!
Experiencia fantástica: Love this place great selection better prices
Experiencia fantástica: Great spot. The owner is super nice and they have great prices. Highly recommend heading here if you have a tank.
Experiencia fantástica: Best spot in brevard imo great livestock, great dry goods, loads is experience, and always helpful. I'm there so much I should move nextdoor