Acuario de Richmond LLC

Experiencia fantástica: Staff is friendly and have many products for your fish needs. Also large variety of unique fish

Experiencia negativa: Update: Went back to see if any changes had been made, unfortunately nothing had improved. Same staff talking at the front, glass on aquariums was filthy and for the frag tanks, not viewable. Few fish to select from and clutter everywhere towards the back half. This store looks more like a place where a few bros rented out to hang than a viable business. If so disregard as they crushed the assignment however if having a viable business was the goal they may want to…keep a good stock of in-demand fish and CLEAN THE TANKS!!!! Previous Review: As a lifetime hobbyist I will first hit the positives; great location, big store, friendly staff. NOW for the constructive criticism; the tanks are DIRTY, DIRTY, DIRTY with so much algae you CANNOT clearly see the corals. I ended up having to look from the top down but with water moving it was hit or miss. I saw three employees talking and NO ONE cleaning the glass/tanks. COME ON GUYS, this should be done 1 hr BEFORE opening ESPECIALLY THE MAIN FRAG TANK. We left empty handed as we had little confidence that our home reef tanks would be safe if we made a purchase from this store. Recommend someone start REGULAR MAINTENANCE on the saltwater tanks, I don't care about freshwater :-)

Experiencia fantástica: Friendly staff good selection and healthy fish

Experiencia fantástica: Always a good experience, staff is always friendly and always willing to help. Feels like family

Experiencia fantástica: I just love ❤️ this place! Everyone is so helpful and so friendly. They treat you right and are very knowledgeable about all the fish and coarls.They also have good prices and deals on so many different things. You can even go here everyday if you wanted and bring them a water sample and they will test it for you for free there isn't any limit!!! I always really enjoy and love coming here and so do my kids too! Richmond Aquarium is the best place for all your aquarium needs. Don't take my word for it tho stop on by and see for your self you won't be disappointed!!!

Experiencia fantástica: Both guys at the store could not have been more helpful! Knowledgeable in every aspect of reefing and helped me get my own setup with everything I needed! Definitely recommend and I’ll be returning for years to come.

Experiencia fantástica: Muy agradable experiencia...un trabajo increíble!!! Muy agradecido

Experiencia fantástica: These guys are top notch. The staff is very knowledgeable and extremely helpful. Very happy I met these guys.

Experiencia fantástica: Very knowledgeable staff. Tanks were clean and well stocked.

Experiencia fantástica: I live in Varina, which is a little bit far away from me. But in my first time visiting the store, I found everything I'm looking for, plus I like how the store has a great space for everything and organize it! People who are working in the place are super nice and well knowledge! Prices are very friendly!!! Nice place to buy everything you need for the hobby!

Experiencia positiva: Well laid out and mostly everything is priced, so no chasing people down just to ask the price of something. Pretty good selection of fish and invertebrates

Experiencia fantástica: Very knowledgeable and helpful staff

Experiencia fantástica: Beautiful pictures had to call to verify this was a supply shop and not a viewing aquarium lol. When I called the person who answered was lovely. Haven't visited because I don't have fish but will if I ever am in need.

Experiencia fantástica: My family and I love to go to Richmond Aquarium! Everyone is friendly and very knowledgeable. We have 3 tanks and they help us make the best decisions for our tanks.

Experiencia fantástica: Friendly staff and very helpful. Knowledgeable. Clean store and tanks. Will be back.

Experiencia negativa: I came to this place looking to test my water for a new tank set up. I was told my tank water was perfect and ready for fish. I chose two beautiful fish. Four days later, they had both died. I took them back to the store with a fresh water sample and was told the pH had tanked and the ammonia was way too high. The fish had been discovered immediately after their death and removed so I didn't understand how those changes occurred so quickly. I was told to purchase a bacteria product and treat the tank for seven days. I did so and brought them another sample. Same result. They told me to do another 14 days of the bacteria and another treatment. After that I came back with a water sample and was told the ammonia was still too high for fish to survive, and they wanted me to purchase water from them and another product. I took a water sample to a different store the same day for a second opinion and was told my water was fine and the ammonia level was well within normal. I have had fish in that tank for the last eight days and they are thriving. My experience here has been that these guys seem to have sold me sick fish and blamed it on my water and wanted to continue to sell products. I am disappointed.

Experiencia fantástica: Staff is knowledgeable, helpful and nice. I wanted to start a new planted tank and went in 2 months ago to start getting things for it. Pictured is wood, rocks, plants, a betta and snails I got from them. Everything has thrived and look forward to going back!

Experiencia fantástica: Staff knows what they are doing. Will test your water and determine if fish will thrive.

Experiencia negativa: So we go to Tiki Corals but found out that Richmond Aquarium bought them out so we came to this one. The staff was nice but they really need to have their tanks cleaner. We were looking at the saltwater corals and fish and the tanks are just soooooo dirty. Please do better at cleaning and keeping your tanks clean and presentable.

Experiencia fantástica: Was very helpful and knowledgeable about the fish I wanted definitely will be going back

Experiencia fantástica: These guys know their stuff about fish! Amazing place to shop

Experiencia fantástica: Highly knowledgeable staff of all fish and they service numerous restaurants and homes that have aquariums. When you enter the bldg. I have not ever seen any aquarium store set up like this. When you look to the right, you will see how they maintain and make salt water plus fresh water for fish to live in. Directly in front of you are salt water fish in reach for kids to possibly touch. It is not recommended to touch, though. Excellent place to shop for fish and aquariums. Also rent aquariums.....

Experiencia fantástica: The staff are great. They are knowledgeable and the prices are fair. By far the better tropical fish store in the area.

Experiencia positiva: It is a little beat up but plenty of selection to choose from. Locally owned place

Experiencia positiva: I came here looking to be educated on purchasing a fish & tank & the staff member working did just that. He was nice and explained everything to me and also recommended other places that might have what I was looking for. I am truly a beginner in this space so his willingness to help was much appreciated. The inside seemed a bit cluttered but I didn’t expect much. Overall I would return when I am ready to purchase.

Experiencia fantástica: The employees are very knowledgeable and friendly. They want to help you succeed in you tank lifestyle.

Experiencia fantástica: Love these guys. They brought my crashed aquarium back after another store gave bad recommendations

Experiencia fantástica: The staff makes all the difference. They take the time to talk with you and generally have what we need. I love looking at the variety of fish and coral. They sell duckweed too!

Experiencia fantástica: Great staff

Experiencia fantástica: The staff are very informative and patient for customers that's just starting out!!

Experiencia fantástica: Extremely resourceful and helpful everytime!

Experiencia fantástica: My second favorite fish store I've ever visited. Highly recommend!

Experiencia positiva: I learn something every time I go to the store

Experiencia positiva: People are very friendly and make sure that you are taken care of, and have a fairly good selection of aquarium supplies, and fish.

Experiencia positiva: The guy in the front was extremely helpful with teaching me about not only the difference between fish and the waters they go in but as well as he taught me a lot about the tanks in which to hold them in.

Experiencia positiva: Great place for saltwater aquariums also a lot of maintenance supplies for your aquariums

Experiencia fantástica: Great fish and people. Lots of products on hand.

Experiencia positiva: Okay

Experiencia positiva: So this place is really knowledgeable so I like calling them for advice. They know a lot. This is nothing about the workers, but I was very disturbed to hear that their suppliers advocate for euthanizing a fish by freezing it. Please stop doing this, this is not humane. Freezing is considered inhumane by the American Vetinary Medical Association. Fish are cold-blooded - they don't "fall asleep" like we do, they stay awake the entire time. This is is one of the cruelest methods of euthanizing a fish. Extreme cold water can cause their blood to become crystalline snd is extremely painful. This is actually very cruel. I hope that this place can learn about humane euthanasia, like the use of clove oil in the water before freezing. Clove oil puts the fish in a deep sleep, so they don’t feel any pain. I hope this review will make them take humane euthanasia seriously. Thank you.

Experiencia fantástica: We love coming here for all of our tank supplies. Sometimes the selection is low, but come on Wednesday or Thursday for the best selection. We’ve also trusted them to come to our home to work on our tank and they did a fabulous job!

Experiencia negativa: First I’d like to say the staff is very friendly, now I went there to get Reverse Osmosis water and started to notice when I got home that the PPMs were kind of high . I spoke to them about and one employee told me it’s just minerals jacking up lol . I went in again And the PPMs were reading over 266 an I also noticed they had algae built up in the clear tubing which that type of tubing for that is a no no. . Then I called and they told me they hand all there filters swapped for new ones and I went there and tested the water and it was reading at 96 over a week after having new filters . That tells me they don’t clean there tanks regularly or ever at that . Not a good place for water at all .

Experiencia negativa: I have been in the hobby for 20 years and purchased in all Richmond stores and online. Of the three saltwater aquatics stores in the Richmond area, this one is my least favorite. If you are experienced, this place is ok. You must be able to spot if something is healthy, identify stress, and know your species. If you are able to do so, you can find some gems here, as items are often mislabeled. I have found some rare coral that was labeled as something else. On the flip side, you must be careful. The staff is very nice, but they will say anything to make a sale. It may not be intentional, it may be lack of knowledge, but purchase with caution and do your research. In addition, they have the worst return policy of any of the other stores in the Richmond area and online. Coincidence? Finally, I have found RA livestock to have the worst survivability rate in my tanks. When investing time and money this is crucial. I have had a greater success rate, by a substantial amount with the other stores and online. My advice, spend the extra money elsewhere, you’ll end up saving in the end. I will not advertise other businesses in this review, but I will encourage you to make the extra drive. Again, if you are experienced, you can find some great livestock here, but your purchase comes with a risk.

Experiencia fantástica: The staff are very knowledgeable and friendly. I will most definitely be back for more fish. My Shubukin are doing great

Experiencia fantástica: Plenty of salt and freshwater fish. Was really happy to see peacock cichlids here.

Experiencia negativa: People are friendly enough but freshwater stock is below poor , unless you are shopping for cichlids , live rock , coral , or saltwater check it out ! For freshwater fish , live plants , Bettas or Betta needs go elsewhere ! Wasted trip !

Experiencia fantástica: Very knowledgeable and friendly staff! Definitely worth checking out!

Experiencia fantástica: Very nice cozy friendly environment

Experiencia positiva: Excellent quality, though could have used a bit more variety. The staff were extremely pleasant and helpful, would definitely recommend visiting this store.

Experiencia fantástica: This is one of the best aquarium places in Chesterfield. They have such beautiful coral here! I'm new to fish aquariums but went along with my bf who has a 65 gallon tank with salt water fish. He has been searching for alot of things to fill his tank and found a couple things here no one else had. The guy at the counter was super knowledgeable and explained things to me so I understood everything. We went to 4 aquariums today and quickly realized not all fish aquarium stores are the same this place and one other place were very clean, with well kept tanks. The other two were poorly cared for. One thing that blew me away here besides the very friendly and knowledgeable staff was the clear water in all the tanks. I had to double take because it literally looked like the fish were swimming on air..that's how clean and clear this water was in the tank. I look forward to coming back again.

Experiencia fantástica: Beautiful fish supply

Experiencia positiva: Great advice and selection but pricey

Experiencia fantástica: Love this place! Staff is always friendly and very helpful.

Experiencia fantástica: Got some clean up crew snails/crabs and and a couple of really nice looking Talbot Damsels. Great service at a great price.

Experiencia fantástica: Very friendly and knowledgeable staff!

Experiencia negativa: Gotten exspencive

Experiencia negativa: This is the fish I got. In the store I was not able to see details. I asked to the manager and his words were: "This fish is healthy, this is because it is changing the color"! Velvet and Ich!!!

Experiencia fantástica: Everyone here is so nice. Helpful employees and nice products.we drive from Fredericksburg to Richmond just to go here because of the customer service

Experiencia positiva: Nice place. Mainly saltwater. Limited cichlid selection.

Experiencia positiva: New location. Very helpful staff! He could've easily sold me anything, but my problem with cloudy water was answered in detail and he didn't try to trick me into purchasing something I didn't need. Love the salt water tanks and selections of fresh and salt fish.

Experiencia fantástica: Best fish store in town

Experiencia positiva: I really want to like this place as it is the closest independent fish store to me. The new location is nice. They have a decent selection of dry goods, but the fish selection always seems to be lacking compared to the other independent stores in RVA.

Experiencia fantástica: Knowledgeable employees and super friendly and helpful! Can't wait to get my tank set up with these guys. Highly recommend for fish newbies and experienced owners alike.

Experiencia negativa: One of the workers was soooooo rude. I wanted to come back and purchase a fish tank that another worker told me about(he was great) but when I came in, and asked about a fish, the way they guy talked to me, I decided to leave and just purchase the tank elsewhere. He should be retrained in the customer service department. Customers won't return with that type of service!!

Experiencia negativa: Bought 1 fish and destroyed my whole tank with ick. Dont do it

Experiencia negativa: Items were mislabeled and almost all saltwater AND freshwater fish had ICK. I wouldn't recommend at all.

Experiencia fantástica: Answered all my questions and was a great help!

Experiencia fantástica: Great customer service!

Experiencia fantástica: They were very helpful in getting me started and setup thanks guys

Experiencia fantástica: Friendly staff and super knowledgeable!

Experiencia fantástica: Great service and selection.

Experiencia positiva: Had salt water and tropical fish..very interesting visit

Experiencia fantástica: great atmosphere great people and a lot of fish aquariums to look at

Experiencia fantástica: Always pleasant and on point. Stop in and see them.

Experiencia positiva: Wide variety

Experiencia fantástica: Love the customer service

Experiencia fantástica: Richmond aquarium is doing a great job with there new store and as always a great place to visit.

Experiencia fantástica: Great selection of saltwater & freshwater fish, very knowledgeable staff.

Experiencia negativa: Horrible realize un viaje 40 min para este lugar y habia casi nada de pescado...

Experiencia positiva: Great selection, but the tank presentation could be better. Prices are somewhat competitive.

Experiencia fantástica: These guys know their stuff! May want to call first to make sure they have had a delivery recently. They were out of a lot of fish and while you are on phone ask for directions if you are a first timer.. they are hard to find and google maps is zero help this time!

Experiencia positiva: Very helpful staff.

Experiencia positiva: Fun aquarium to visit.

Experiencia fantástica: Very nice, helpful and knowledgeable!

Experiencia fantástica: Muy buenos precios y un buen personal, te atienden en inglés o español.......pregunta por David.........los mejores en el área.

Experiencia fantástica: Great people and good pricing

Experiencia fantástica: Great selection of fish and the staff is ver helpful. The only complaint I could make is that I wish there was more aquarium accessories (filters, lights, etc) available.

Experiencia fantástica: Jeff is the man David is cool and Richard is the best love this place

Experiencia fantástica: Loved it

Experiencia positiva: Place is cool. Great prices. Only issue is hard to find.

Experiencia fantástica: Very impressed with this store. Tons of salt water fish and supplies and for a change plenty of fresh water fish and plants. Everything you could want to decorate a tank. Experienced workers there who are super helpful.

Experiencia positiva: Very well stocked fair prices lots to see and enjoy all worth waiting for help

Experiencia negativa: Nothing impressive.

Experiencia fantástica: Richard and David know their stuff!!

Experiencia fantástica: Everyone was extremely helpful and informative! The aquariums are beautiful and all the fish seem very well taken care of. I enjoyed my visit and intend on taking all my business to them from now on!

Experiencia positiva:

Experiencia fantástica: Friendly non pushy

Experiencia fantástica: Very helpful! Will return in the future.

Experiencia positiva: Very nice store very helpful and lots of fish to see

Experiencia fantástica: I never knew a wonderful shop like this was back there

Experiencia fantástica: I am in love with this store. Their fish are well taken care of and the staff is very knowledgeable. I definitely recommend this store!