La Selva Tropical de Fino

Experiencia positiva: I love comin over here with my grandchildren amazing place!

Experiencia fantástica: Amazing store with very fair prices and amazing costumer service

Experiencia fantástica: Great service, highly recommend it.

Experiencia fantástica: Great people, affordable prices, with vast knowledge! Have even texted me answering questions I have about the turtles I bought. Hightly recommend!

Experiencia fantástica: Hello I just wanna thank Mike for helping me out on a lot of things. He is knowledgeable on a variety of animals, very experienced, very helpful. I have known him for many years and has helped me out numerous times over the years. I live in Las Cruces so every time I do make it over there, It's very welcoming. Thank you again for what you do.

Experiencia negativa: Poor animals. Disgusting condition. He would get no stars if that was a choose

Experiencia fantástica: Booked their reptile show for a birthday & it was absolutely amazing!! The crew was very knowledgeable & friendly. & You can tell all the animals are very well taken care of. It was the best part of the party. Will definitely be hiring Fino's Rainforest again!!

Experiencia fantástica: I have had great experiences with Finos. I bought my sugar glider from them, and they were very accommodating. They have a wide variety of exotic pets, so I’m sure you can find exactly what you’re looking for. I also boarded my sugar gliders with them, and they did an excellent job.

Experiencia fantástica: Recently purchased a mini lop bunny which im so in love with super cute and adorable. Had great communication and smooth purchase experience over all. He is currently moving so i understand hes moving everything but he explained so much and also gave me some tips for my new fur baby.

Experiencia negativa: If I could leave zero stars I would. The quality of care would concern even the hardest of hearted humans. Bearded dragons enclosure is full of excrement, aquatic tanks full to the brim of algae, snakes with very obvious signs of stuck shed, employees lack even the basics of knowledge of what they sell… etc. extremely disappointing and dirty. Looks nothing like the photos, stay away.

Experiencia negativa: Personal cero etico!

Experiencia fantástica: It was almost overwhelming to be surrounded by so many varieties of adorable babies. The cuteness levels were off the charts.

Experiencia negativa: CHARGED ME DOUBLE for my snake. I went to another store to exchange her and they told me how finos pretty much robbed me. Do not trust the prices without doing research.

Experiencia negativa: **edit Still no communication from Anthony Fino or return of the customer’s deposit. Terrible business practice by these scammers. Avoid this business at all costs!! I’m not about giving negative reviews and always look to build up small businesses but there’s no way that I can let Fino’s business practices go without review. A friend of mine ordered a lot of turtles from them to add to their store inventory and was advised that they would need to make a $5000+ deposit. After lots of issues with Apple Pay due to a broken cell phone and change of phone number on Anthony Fino’s side, payments were finally made. When the turtles were unable to be provided and a refund was requested, things got weird. Tons of excuses about why a refund would take time to happen. Long story short, it’s been over a month and Anthony has stopped replying to all text messages. My friend is in the process of legal action against the company and I won’t go into any details on that. I do have the entire text communication trail between Anthony and my friend so this review is legit. Don’t buy from these guys as they’re scammers. I’m going to update this review every Friday until they follow through on their promise to provide the refund or the end of legal action with an outcome.

Experiencia negativa: Called on the phone due to boa that I bought here showed signs of being sick on the second day , dude on the phone tried saying that it was my enclosure that wasn’t humid enough , after I had mentioned that the snake looked sick and looks like it has IBD (neurological disorder that is highly contagious between snakes) Point of this is to be aware or animals you buy from here , they are just trying to get them out the door , and Im sure that the other snake these people have also have IBD. Gonna have to euthanize my snake even though I just got it .

Experiencia fantástica: Stumbled upon this pet store while waiting on a friend for dinner. It has a variety of exotic animals to choose from. The employee was very friendly and happy to answer any questions about their animals. Loved seeing the pretty birds!

Experiencia fantástica: Picked up a beautiful pastel python for my collection, it was in excellent condition, no damaged scales, rots, mites etc. well tempered, switched over to frozen mice without a problem

Experiencia negativa: EDIT: I was finnaly refunded my $350 back. It took awhile as stated below but I'm glad they pulled through. The only reason I'm not giving them a 5 star as much as I want to is because I want them to understand that communication is key especially as a business and that they should improve on it especially when holding or shipping certain animals out so things dont get mixed up. I would like to say thankyou though to the guy I spoke with over the phone most of the time as he was very understanding about what happened. Props to you Finos Rainforest and never stop improving. :) Okay so this is going to be long but I will never recommend buying an animal from Finos Rainforest and I tried so hard to give them the benefit of doubt. I hate leaving bad reveiws infact this is my first but here we go. Back in November/December 2021 I purchased what I saw to be two dorsal cat geckos "A pair" on morph market from Finos rainforest. I reached out and they agreed to do a payment plan with the geckos and shipping totalling out to $410 including holding them over winter for me. I made a payment of $110 to hold them then I paid the rest of $300 2 weeks later. With me being in Michigan and it being mid winter they agreed to hold them till it was safe to ship them. Fast forward to March and the temperature in Michigan is good to ship. On the day they are shipping to me I get this text message. "Good morning let me know how she arrives I'm also going to be refunding you the male you purchased he wasn't doing well enough for us to feel comfortable to send him out my apologies I made sure you got the one arriving today is Female once I send refund I will send you a screenshot let me know how she arrives." When I purchased the cat geckos I told Finos Rainforest that I was only interested in them as a pair but they sent this message after they shipped her out which kind of made me mad due to the miss communication but I told them that it was fine don't refund me just ship out the male when he gets better. Fast forward to the next day and I open the package to find a NORMAL cat gecko not a dorasl not to mension inside the bag the gecko was in its pee/poo or what ever body fluid it was, was odly discolored to which I then took a closer look at the gecko and saw its underbelly was oddly dis colored and looked off from what cat geckos usually look like as far as organ color wise either way the gecko looked terrible and wasnt in best health. It wasn't even the same gecko they advertised! I called them up instantly with me still being in the fedex parking lot, only to be put on hold for 27min then they hung up. Fast forward 2 days later and the gecko dies. I have many cat geckos and have never seen one so ill. I called them for 3 days and finally someone didn't hang up or put me on hold for more then 30 min. They said they would issue a refund and that it was there fault and that they got orders mixed up as well as some other things they admitted that werent right. They were sorry and said they would pay me the refund of $350 for the geckos and i said I said that would be great and thankyou but it's now been almost 2 months and they keep looping me around in a circle making up excuses and blaming different people each time. I know I'm not getting the full $410 but I was told I would get my $350 back and they keep lying. I love getting new geckos from new people but this is crazy. Spread the word that Finos rainforest is nothing but good people but when it comes to getting your money back it's basically a scam. I've texted them the proof, false advertisement. And they said that they messed up but now there debating on the refund. I wanted to write a good reveiw about this place because the people are so nice and kind but now I just think I'm being taken advantage of. :(

Experiencia fantástica: I've been a regular at Fino's Rainforest for quite some time, primarily coming in for feeders. Recently, I decided to expand my aquatic family and picked up some mystery snails. As always, Fino and his team made the experience exceptional. Fino has been a tremendous help, especially when it mattered most. His kindness and dedication to his customers are unparalleled. The staff here are incredibly knowledgeable and friendly, always ready to provide insightful advice and support. The quality of the feeders and the health of the mystery snails I purchased are top-notch. It's clear that Fino's Rainforest prioritizes the well-being of their animals and the satisfaction of their customers. Highly recommend Fino's Rainforest for anyone looking for quality pet supplies and exceptional customer service <3

Experiencia fantástica: This is the best ever pet store the world I love this picture they have so many cool animals

Experiencia fantástica: I bought my rabbit from pinos. The kid working there was very nice and helpful.

Experiencia fantástica: Been shopping here for years! Never disappointed and highly recommend.

Experiencia negativa: The condition of the animals at this store is disgusting straight up NEGLECT do not support this as you are funding this man buying more exotic animals to NOT take care of. In one of the photos I uploaded a small turtle is resorting to eating LITERAL FECES as it has no real food or water only some kind of dried out paste others in the same tank are on the verge of death incredibly dehydrated so much so their eyes have swollen and crusted shut. A 700 dollar monitor for sale in a tiny cage with zero substrate, do better fino this place is absolutely deplorable don’t buy these animals thinking this is an acceptable way to care for them, the owner only wants money do not fund this place doing this to more animals .

Experiencia negativa: Do not buy from this store or company. I ordered $500 worth of inverts off eBay and never heard a word afterwards. I’ve talked to the father who owns the shop and he said that he would call me the next day and never did. I’ve asked for Anthony to cancel my order on eBay and he will not respond. I’ve called the father several times and he won’t answer. I don’t understand why it’s so hard to cancel an order. It’s because they are scamming people online for their money.

Experiencia fantástica: Went for a turtle, he answered all my questions and concerns, will be back for more

Experiencia fantástica: Super great environment, staff is very knowledgeable. if you are a first time goer and you go soon after this review is made, do you know that they have been moving and have a lot of things going on right now, but once they get up and running, their selection is always amazing and they always have a very diverse reptile viewing. fino’s RAINFOREST also has a zoo that you can visit and they will give you a full detail tour and show you a bunch of crazy cool animals many animals that I had seen for my first time in person was because of this tour that they provided. The people there are great. The environment is great. The mood is great, and the workers always have a smile on their face, when wanting to do a trade or wanting to buy, they are always very negotiable and reasonable about their prices and or trade, and if you only stop in one time to view, do not let that time be your judgment on what this business is able to provide. If you want to stay up to date on all of their animals, they also have a Instagram page that does a very good job at showing you what they have new in stock at the store. Would definitely recommend stopping by!

Experiencia negativa: Nothing like what I expected. One of the most disappointing reptile stores I’ve been into. The lady who greeted me was completely unprofessional and had very little knowledge about most species. She even told me that she had to eat her ramen cold because if she plugged in the microwave one whole wall of animals will lose electricity and heat??? Why would you even tell me that lol. The reason this store didn’t get a 1 star review is because they have some animals you typically don’t see so that was nice. Overall it was kinda a dirty sad experience.

Experiencia negativa: Buyer beware. Read all the 1 star comments.

Experiencia negativa: Called was told they had 2 items in stock..drove there to find out he didn't have any. then he told me the Website is always good.Wrong he has 6 Scorpion in stock but non on website. I will stick to EP Exotics in NE. I've never had a issue there. Beware Not sure he knows what he's doing. I DO NOT RECOMMEND FINOS

Experiencia negativa: Buyer beware! This company will steal your money and not return it! They owe me over $500 and I’m in the process of suing them for it! I have all the text message proof of them acknowledging the debt...

Experiencia fantástica: Great customer service today! Very knowledgeable on my new Russian Tortoise Dozer and had plenty of Dubia roaches for my beardie!!

Experiencia negativa: Service is bad

Experiencia fantástica: An awesome exotic pet store located on Messa just off Kern. This store has a huge selection of snakes to choose from. The store also sells fish, lizards, tarantulas, turtles and tortoises. All of the animals in the store are in great health because the owner takes excellent care of them. The store is very clean as well. I only shop here for my Boa Constrictor's needs.

Experiencia fantástica: Bought a lizard from here and got I safely and healthy and it has been eating

Experiencia negativa: Really rude staff and animals are not reliable to live.

Experiencia negativa: I ordered a chameleon on-line from this store. At first, the owner was very helpful with what I needed to get and how to care for it. However, today when I was supposed to have it shipped out from Texas to California, he became very hostile. I was asking a few questions about the shipping process so I could make sure I was home when I bought it. He got so rude and said if I was unhappy I could have a refund. I was so taken back and just thought I was asking regular questions because I have never had a reptile shipped to me. I have boughten at conventions but not shipped. I asked to speak to the owner and he said he was, and I just said wow. We got off the phone and I just felt like he treated me very rudely. I later text him and asked to cancel. I just didn’t feel right and he told me that it is a 10% restocking fee and his policies are clear. Didn’t he just offer to cancel it 30 minutes before? Anyway, he was very rude and I wouldn’t buy from him.

Experiencia negativa: Called multiple times with no answer and was faced with rude customer service. Will never be returning

Experiencia negativa: Bought a Fruit Fly colony that was pricier than they go for, priced at $15. The colony never produced. Luckily I was able to reach out to a local supplier who was able to provide some flies for me.

Experiencia negativa: Nope, just nope. Stay far away from them you'll just be flushing your money down the toilet.

Experiencia fantástica: Awesome experience! We did the mini tour and Amanda was very knowledgeable and very friendly. My daughter enjoyed all the animal’s especially the porcupine and the Chenchila rabbit.

Experiencia fantástica: Amanda and Jesse are truly awesome! Such sweet people!! They BOTH are always accommodating, knowledgeable, and helpful every time my boyfriend and I come in! They also take amazing care of these animals which makes me so happy, and obviously the animals too! We’ll be back next week probably!

Experiencia fantástica: My mother is visiting from California. I had been wanting to see Fino's for a while so we went. There are so many things that aren't legal in California; it was really fun to check out. She and I did the interactive tour and, while I knew most of the animals, it was nice to interact with them. Interacting with animals does a lot for conservation and it was nice to see my elderly mother get to interact with these animals. I will be returning to Fino's to show my husband the same experience at a later date. Thank you so much for being engaging and exposing people to new, fun, educational experiences.

Experiencia fantástica: My kids Love it for sure!!! we’ll for sure came back!

Experiencia fantástica: This place is great. All the little bearded dragons are so friendly. I wish I could take them all !!! I'll be returning to get a female that way my male will allow her to roam his home. The pet food is great quality

Experiencia fantástica: Super cool place. And very educational. Definitely coming back

Experiencia negativa: Very disappointed. After being first in line for about 15 mins, he let about 4 people in front of me. Never had an issue being able to spend money in a place until now. Will not be returning.

Experiencia fantástica: Staff is very friendly, helpful, and most importantly inclusive.

Experiencia fantástica: Interesting and unique

Experiencia fantástica: The guy i met with answered all my questions about owning a snake. Was incredibly helpful and you could tell he was well informed. Even let us hold the snake we were curious about. He was very helpful and polite, definitely going to purchase from them in the future! Made me excited to be a future snake owner!

Experiencia negativa: The service was horrible, and the product was not quality what so ever this place scams people and is a scam in and of itself. I would give 0 stars if i could

Experiencia fantástica: EXTREMELY KNOWLEDGEABLE, helpful and friendly staff. Pets are always clean and healthy. Best place to purchase a pet in El Paso.

Experiencia fantástica: They have everything!!! And the staff is super helpful

Experiencia fantástica: If you are looking for unique reptiles this is the place to shop.

Experiencia negativa: Called today and was not greeted. I was just to hold on. Instead of being placed on hold I could hear the conversation of the worker and customers. Very rude and unprofessional. Will not shop here ever!!!

Experiencia fantástica: Got to hold a snake and experience joy

Experiencia fantástica: all animals are heatly they know way more than pet smarts and others!

Experiencia fantástica: They have awesome pets.

Experiencia fantástica: Love the staff that works here. They always take the time to answer any questions and really care for the critters they sell.

Experiencia fantástica: Great exotic pet store and good prices.

Experiencia fantástica: I loved it, it was amazing. The variety of animals was just incredible.

Experiencia negativa: He sold me a sick bearded dragon I am so heartbroken....got my baby back in February he has not thrived or grown and is about to die....also found out the enclosure he sold me was not the correct one....so save your money and heart aches and purchase your beardy and enclosures from Petco

Experiencia fantástica: Lots of neat items for reptiles.

Experiencia fantástica: Fino's just opened their Interactive Educational Program and it is amazing! nothing like this in El Paso and our kids loved it! They had the chance to learn, have fun and even touch some of the animals.

Experiencia negativa: My goldfish died 2 days after buying it and there is no refund or exchanges most places you can take them back if they die with in a month of purchase!

Experiencia positiva: Great place for pets

Experiencia fantástica: This is a large exotic animal store. We only visited but the cages were clean and the animals seemed to look well cared for. The store was also clean and organized. If I buy an exotic pet in the future I will probably shop here.

Experiencia fantástica: Knowledgeable friendly staff! Great pet selections

Experiencia fantástica: GENIAL

Experiencia positiva: Not happy they didn't have any roaches for feeding. But, overall their customer service was great.

Experiencia fantástica: Great pets, feeders and supplies.

Experiencia fantástica: They're very helpful and well educated!

Experiencia fantástica: friendly staff

Experiencia fantástica: So friendly and helpful

Experiencia negativa: BEWARE.Called in to put a Croc skink on hold, talked to the owner on phone and set price and pickup time (driving from LC). I show up 5 mins early and tell a worker that I was there for pickup. The worker says "oh no". Says someone has it at checkout. I look over and see someone with the Croc skink at the counter. The worker tells the other worker (the son of owner) in here to pick it up and I wave at him so he knows I'm there. He then sells it to that other person right in front of me. So of course I'm confused and upset. I walk over and tell him "did you just sell the animal I put on hold, right in front of me?" He says "sorry, didn't know your name for the hold. If your mad leave a bad review" and walks away from me. I can't believe how horrible this business conducted itself. Please think twice before buying from here. Called the owner back to explain and just said they messed up and he will try and get another but doesn't know when. Just a bad experience.

Experiencia fantástica: This place is awesome. Local mom and pop shop. All of the staff is super friendly and extremely knowledgeable. Keep it local is easy with folks that friendly and helpful. They even helped me get a custom mug made using a picture of my son's bearded dragon for his birthday.

Experiencia fantástica: Great Pñace! They have a good selection of reptiles. Very helpful staff Love it

Experiencia positiva: I've bought a lot of things here. There animal supplies and insects are really good and very nicely priced! However, I have had some issues with their live feeder mice not living past their quarantine week. I also purchased a frog from them, which the next day had some sort of eye infection. Their frozen feeders are also great! The costumer service is really helpful, the workers and owners seem to really know what they are talking about with their animals and are very helpful. Even with the few issues, this is the best store in the area for reptile stuff imo. Would 9/10 recommend to visit and get some insects.

Experiencia fantástica: Cool animals!

Experiencia fantástica: I'm going to say, I never owned a lizard until now ( age 32) I will say I'm probably the MOST annoying person because I'm going to ask 50000000 questions befor I purchase. I own 3 from this place now... They never got annoyed even knowing I might not purchase, I never had to look for someone to ask a question, anytime I felt I needed to ask more, they would ask if I have another question like they cared (but not annoying when you are looking, they can tell). They are also honest and won't sell you something that doesn't sound like a best fit. Shows they care for not only you but for there animals. Most places with all my questions would push for a sale, but they talked about many reptiles with me. I even called after I purchased my tegu because I had questions... And they took the time to talk to me. Seriously, this place is the best and I'm afraid to go back because I know I will purchase more because they are so trustworthy! I dropped 400$ on a lizard and he is my best friend And you do get what you pay for! And they will be honest about why one is 400 and another is 50! Thank you guys! I'll hopefully be buying a cage from you soon if this pandemic knocks it off!

Experiencia fantástica: Awesome place! Owner and family are really helpful!

Experiencia fantástica: I was looking for a specific snake that was extremely difficult to find and after scouring google managed to find this store as the only ones who had one in stock at the time. Reached out to them on Facebook, and he guided me through the order and made sure everything was well all the way up to delivery. I tried to get this snake from multiple different breeders and had issues, Finos came to the rescue. The animal in question looked healthy, and is settled into his home. Definitely will be checking their website for future purchases

Experiencia fantástica: Fino is an amazing person, great business with high knowledge and great customer service!

Experiencia fantástica: Great prices on exotic pets. Very clean and professional store and extremely knowledgeable staff.

Experiencia fantástica: They have some pretty awesome critters.

Experiencia fantástica: Great place for your exotic pet needs. Has feeders and even during the pandemic still able to supply.

Experiencia fantástica: Great, amazing, and professionally ran small business.

Experiencia fantástica: Fino and his son were welcoming and willing to answer any and all questions I had about their well sourced stock of pets. I got a terrific price on a pair of healthy Mexican black king snakes. Which are not only hard to find locally but also difficult to source from a heavily monopolized breeding industry. Fino also threw in a couple of pinky’s so I can get started feeding these little guys. All in all a well kept store, healthy livestock, and very friendly staff. I wish you guys the best! Definitely will be back soon!

Experiencia fantástica: Really nice place and unique! Some animals and insects will give you the creeps, but that is part of it! Go! I totally recommend it! It does have exotic animals! Some which are cute, fascinating and scary.

Experiencia negativa: Whoever is in charge of replying to reviews should really work on professionalism and people skills. We wrote a review about a mouse giving our snake mites (which multiple vets told us is possible when mites weren't there before) and we got a reply from a Google search. Verbatim from a forum found on google as well as some rude comments.

Experiencia negativa: This is by far the worst pet store I've been to. I took in a snake that was bought here from a friend and when we got him his scales were all messed up due to scale rot and his eyes had eye caps from incorrect housing for the snake, so he couldn't shed properly. After some rehabilitation we were able to bring him back to good health. Just recently we bought some feeder mice and placed them into the tank with the snake and 24 hours later our snake had mites. Huge mites! By far the worst experiences from this store. Definitely will not be going back here ever again!!

Experiencia fantástica: By far has got the best pets, and best prices in EP

Experiencia positiva: small selection, had a few unique animals.

Experiencia fantástica: Great healthy pet selection! Wonderful employees! Very welcoming!

Experiencia fantástica: Neat store and very nice people working there!

Experiencia fantástica: Loved this place. I had an emergency with my son's bearded dragon and Fino helped me out. Thank you sir. My son is so happy.

Experiencia fantástica: The owner is awesome. We had a some trouble with a hedgehog, but him and his staff where nothing but the best of help and then some. Very knowledgeable. I highly recommend for all your exotic pet needs.

Experiencia fantástica: Love this reptile store, they keep everything clean. Employees are committed to having animals happy and comfortable. Always helping costumers and even offer deals with your desired pet. 10/10 would recommend

Experiencia fantástica: The owner is very knowledgeable and has a lot of experience. The place is a lot of fun, you can touch and feed the animals. Good people.

Experiencia fantástica: Exelente

Experiencia negativa: Was closed on day we visited, no prior notice given.