Acuarios de lujo

Experiencia negativa: I have bought from here a couple times. The livestock is hit or miss. The chilli rasboras I got from here were definitely not okay. One died in the bag during the drive home. The others perished soon after since it was apparent they were infected with ich. I was not offered a refund for the chilli rasboras despite a clearly bad batch. I would shop here with caution. Edit: Reply to Owners - I called the same day to report that the fish died in the bag but was told I would only be refunded if I brought the body physically back (a 45 minute drive from me). I brought up the issue again today in store with no response from the salesperson assisting me. Hence I felt the need to review the situation.

Experiencia fantástica: I’ve visited this location many times, sometimes to make a purchase, other times just to browse, and it's always a great experience. The tanks are consistently well-maintained, and the staff is both friendly and extremely knowledgeable. Whether you’re a beginner or experienced hobbyist, don’t hesitate to stop in. Highly recommend!

Experiencia fantástica: Great freshwater selection rare an nano things too nice salt frags an corals knowledgable staff and fair pricing.

Experiencia fantástica: Very friendly staff and very helpful instead of just treating me like another customer, it was very personable. Will be my fish store from here on out.

Experiencia fantástica: Loved this aquarium store! Wide selection of fresh and saltwater fish, and supplies. Every employee spoke to us and were awesome when we visited. Can't wait to go back!

Experiencia fantástica: Workers are very helpful and patient. Selection of fish, aquatic supplies and plants are in abundance. I've gotten several items (plants & shrimp) from here a few times and plan to go again.

Experiencia negativa: My Fiancé bought various fish multiple times. The first order he made 2 out of 5 fish arrived dead. Upscale gave him credits back to order more fish to replace the ones that were dead. After his second order, all fish arrived alive and appeared remotely healthy, however they were extremely skinny and pale. It is now 5 days later and all 7 fish that were ordered are dead, and have introduced ICK and an unknown bacterial infection that have now killed 3 of or pre-existing fish that we have had for over 2 years that were extremely healthy. We have chosen not to use anymore credits for more sick fish, upscale also will not give us our money back. Order from this store with caution if you have healthy fish in an established tank. I am attaching images of our pre-existing fish that are now extremely sick.

Experiencia fantástica: So I’ve been to this place seven times have bought seven different fish from this company and let me tell you they are spectacular. They put plenty of oxygen in the bags. They know what they’re talking about very knowledge people.

Experiencia fantástica: Extensive assortment of both fresh & saltwater fish. Helpful employees.

Experiencia fantástica: Great selection of fish and supplies. Staff are knowledgeable and helpful!

Experiencia fantástica: Really enjoyed my visit today nice location with a good selection of both freshwater and saltwater fish available.

Experiencia fantástica: Brian was extremely helpful in evaluating both of my tanks and making good recommendations for fish And plants that I could add to my freshwater aquariums. They really took his time and what he didn’t know he was able to readily look up. Wonderful experience.

Experiencia fantástica: Wow, this place has so many fish and other aquatic things. There is so much to see with such a variety. We were looking for shrimp. They had so many choices, it was hard to decide!!

Experiencia fantástica: It’s very good and I know it’s gonna be good. Plus the fish look beautiful.

Experiencia negativa: This place is awful. When I walked in I was never greeted or welcomed. A smart ass kid said water tests are $4.99 eying my bag of water I was holding. They acted like they could care less. This place doesn’t even deserve 1 star.

Experiencia fantástica: Unique fish store with an amazing selection of rare fish and saltwater fish

Experiencia fantástica: Great selection. Well kept. Great staff.

Experiencia fantástica: I have been wanting to visit this establishment for quite some time. They always have the most unusual corals, fish, macro algae, and invertebrates. Some stuff you didn’t even know existed. I made the two hour drive to do so. I was not disappointed in the slightest. I was helped straightaway with great and helpful information as I shopped. I left there with some great stuff. If you’re questioning whether or not to patronise here, I assure you it is worth the visit. Kudos Upscale Aquatics. I took the day off and it was worth the four hour round trip.

Experiencia fantástica: I came across this fish store, and the workers are very nice and educated in their field. It's an hour drive each way, and it's well worth it.

Experiencia fantástica: Awesome, knowledgeable staff. They always have a great selection of both salt and freshwater wish. Just a great place!

Experiencia fantástica: Nice fish store. Realy great staff.

Experiencia fantástica: Fantastic staff and selection! Owner is great to work with! This is our new favorite spot and they have a huge selection of fresh and saltwater fish! The African Cichlid selection is great!

Experiencia negativa: I really like the people who works at upscale. But I think I will no longer buy any livestock at this store. Unfortunately I have had three bad experiences in the past year. Two different sets of fish, all sourced from upscale have ended up dying from camallanus worms. Another pair of fish I got from them, one of the two showed severe signs of disfigurement after growing up. I don’t super blame them for the disfigured fish as it was difficult to tell when the fish was a juvenile. The worms though I am saying occurred due to a lack of quarantine procedure. I do my own quarantine when adding to an established tank, but when I get the entire stocking from one place I usually don’t until I see an issue. Only purchasing fish from locations with a quarantine procedure moving forward. Will still buy hardscape and food and water treatment at upscale and like I said employees have always been very nice and helpful. Edit to respond: The two pairs of fish with the worms were, first two Bolivian rams, I treated with levamisole as well as nematol. Lost both of the rams but saved the remainder of the tank which was just a few rasbora and a farlowella. New tank no cross contamination as I have separate buckets, siphons, nets etc for each, was a pair of apistogramma macmasteri which just had three otos in the tank which also came from you. Same routine levamisole and nematol, lost the apistos saved the otos. I understand you guys are unable to quarantine the fish, due to the time and space and cost. But with Dans fish online doing such a vigorous quarantine and having ichthyologists on staff, I am going to elect to use them for fish moving forward

Experiencia positiva: I've been to Upscale Aquatics five times now, and every trip, I find myself leaving with either Caridina shrimp, some nice Nerite snails, or, like my last visit, some Ruby Tetras. On 2/09, I purchased five Ruby Tetras and housed them in my three-year-old Caridina tank. Note that this tank has only ever housed Caridina shrimp—no other fish had been introduced until the Ruby Tetras. Fast forward to 2/12, and I've already lost one Tetra. No worries, losses happen! But then I noticed ich on the remaining Tetras. I went back to Upscale and explained my situation to an employee. When we checked the exact tank my Ruby Tetras came from, we could clearly see ich on the remaining fish. The employee confirmed that they had noticed the ich before but, since these Tetras are housed with their Caridina shrimp, they couldn't dose copper—understandable. However, they were aware of the ich and still sold them to me... The very helpful employee spoke to whoever was in charge, and when they returned, I was told there was nothing they could do for me. Well, actually, they did do one thing—sell me the $15 medication! Listen, I get it. Tons of fish come into the store all the time, and things happen. What leaves a bad taste in my mouth is that we could visibly see the remaining Tetras sick with ich in their store, yet they "can't do anything for me." Unfortunately, I'll have to end my business with Upscale at this point. A true shame, given their wide selection, but I can only imagine how much more upset I'd be if this had happened with a very expensive fish. Edit (2/13): I heard back from John regarding the Tetras. I explained my story from the beginning so there was no discrepancies. He apologized for how it was handled and asked that I keep them posted on the fish. He assured me they would work with me if the fish do not pull through. I'm comfortable with updating my review and stating I will do return business with them. John took responsibility over the phone and that's what I was wanting from my visit on 2/12. I'd like to reiterate and say that a large store like this will eventually have some fish with issues. This is completely understandable and expected. My main issue was how it was originally handled but they have remedied that.

Experiencia fantástica: Great customer service! Clean tanks. Great selection of fish.

Experiencia fantástica: Never a bad experience. Great coral

Experiencia fantástica: Absolutely wonderful experience here. The 2 gentleman that helped myself, my husband and kids were great! We picked out a lot of plants, and got a couple fish to get things started. Great selection of Absolutely everything! We will definitely be back soon!!

Experiencia fantástica: Always a variety of micro fish and shrimp, loved this place since starting the hobby.

Experiencia positiva: I got this beautiful betta and it seems healthy and happy

Experiencia fantástica: The store was great; there were so many animals you wouldn't expect, like rays, lion fish, oscars, humphead parrot fishand so much more! There is also a great selection of live plants. Bob was especially patient and knowledgeable and provided multiple solutions to help nurture my sick fish back to health. Great experience overall, we will be back!

Experiencia fantástica: Nice place,large selection of harder to get fish, my go-to store. Staff is knowledgeable and friendly.

Experiencia fantástica: Everyone is very knowledgable and halpfull. Great store to buy all your fish needs

Experiencia fantástica: First timer here. This is a nice large area offering a huge variety. Walking in your taken away by these huge aquariums.

Experiencia fantástica: Best fish store in lake Norman area. Tons of different types of fishes both fresh and saltwater. Tons of corals and and supplies. Very knowledgeable staff that don't mind taking there time to help you. They always answer there phone's when you call and get back to you quick thru there social media messages. Will is the guy to see if you have any saltwater questions or concerns.

Experiencia fantástica: From the moment I stepped into Upscale Aquatics, I was immediately drawn in by the aesthetic appeal of the layout. The design is both inviting and visually stunning, making it a pleasure to browse. The friendly staff members truly enhance the shopping experience. They were always ready to assist, asking if I needed help whenever our paths crossed. Their enthusiasm and knowledge made my visit even more enjoyable. I was particularly impressed with the assistance I received while selecting 10 neo shrimp and the necessary supplies. The staff not only guided me in my choices but also informed me about when to expect new inventory, which I found incredibly helpful. The selection of aquatic plants was another highlight. Each plant looked beautifully healthy, showcasing the store's commitment to quality. I also have to commend the care provided to their bettas. Unlike any other pet store I've visited, these fish were kept in enriching environments that clearly prioritized their well-being. It was heartening to see. Exploring the store felt like wandering through an aquarium—each section was thoughtfully curated, and I found myself wanting to return for more. Plus, their customer loyalty and rewards program is an added bonus that encourages me to keep coming back. Overall, my experience at Upscale Aquatics was exceptional, and I can’t wait to visit again! Highly recommended for anyone passionate about aquatic life.

Experiencia fantástica: Have lots of saltwater and fresh water fish, corals plants food and chemicals, it was a little far from home but totally worth every minute, this will be my go to spot for fresh water fish and plants. Lots of big fish as well, all employees were available and ready to assist and answer questions.

Experiencia fantástica: I have only been here a few times and was assisted by different employees. I will never go to another place for my aquatic needs! They not only have a very broad selection of saltwater and freshwater supplies and gill babies but every person in here is incredibly knowledgeable and extremely helpful! I love this place and love you guys! Thank you for always giving me the education to make my fishies happy and healthy!!

Experiencia fantástica: Absolutely love this shop from the time you walk in the doors till the time you leave it’s a great experience. The staff is super knowledgeable and friendly. They are happy to answer all your questions that you may have. If I could give this fish store more the a 5 star review I would. Staff 10/10 Price 10/10 Over all expenses 10/10. I will always go here for any livestock for freshwater and saltwater.

Experiencia fantástica: This place is awesome with a variety of choices of fish, from freshwater to saltwater. Yes, they have saltwater tanks. I haven’t started my saltwater tank yet but the guys here a very knowledgeable and have answers to pretty much every question. This has been my go to spot outside of commercial pet stores for a few years. Lots of aquatic supplies and fish. Their prices are pretty comparable also! I’ve gotten mini guppies, mini African clawed frogs, snails, shrimp and more from here. Many which are still thriving!

Experiencia positiva: one of the top fish stores that will have exotic fish. i liked the old location better because of the parking. prices are decent, most of the fishes are healthy, its rare to see one sick or dead. i would like to see more imported flower horns, gold fishes, axolotls, bettas, guppies and kili fish. also balloon rams.

Experiencia fantástica: These guys are top notch from my experience. Excellent customer service and just a great business. I would definitely recommend buying from them without hesitation.

Experiencia fantástica: This is the new location for upscale aquatics. They have around 600 fish tanks. They needed more space and moved here around a year ago. My husband was so excited when I pointed this store out when we dropped off our car across the street to do collision repairs. He immediately drove into this parking lot and had to see these fish tanks. The guys that run this place are super cool and ready to answer any of your questions and get you started. Come on in, enjoy and pick up your first fish tank! Josephine Local Guide

Experiencia fantástica: Love getting my fish from here. All have been healthy and the staff is amazing!

Experiencia fantástica: If you’re an aquarist and you’re not shopping here, what are you doing? I’ve visited stores across the country and this place is hands down the best shop I have been to. The variety of fish is second to none for a store front. They get in extremely rare fish that I cant get my hands on anywhere else online or in person.

Experiencia fantástica: The selection of freshwater and saltwater fish is amazing.. everyone who works there is super helpful and willing to help! So glad we found this place

Experiencia fantástica: They are always willing to go the extra mile to help me. They are kind and a pleasure to speak to about the wide variety of saltwater fish they keep. Customer Service at its finest.

Experiencia fantástica: I’ve only been in twice but have been blown away by the plant selection (quality, price, and variety), and will definitely be back. I have other lfs closer, but this one is worth the hour drive. All of the staff have been super friendly, helpful, and knowledgeable. I’ve come in with a friend who has saltwater tanks, I have fresh; we both enjoy stopping in just to see what they have and can’t leave empty handed. I didn’t get his name, but the guy who has helped me with freshwater plants is phenomenal and super knowledgeable/helpful, and all of the plants I’ve purchased are doing great. Saw several different salt water invertebrates and critters last week that were so cool, I was thinking about setting up a marine tank for the first time after having fresh for over a decade. Prices on hard scapes are also super fair, they have a good variety and nice pieces, for fresh and salt. Some of the best deals I’ve ever seen in store on used tanks and stands (cheaper than marketplace even) last time I was in. Pictures of my 10 gallon show how much they’ve grown in 2 months (lily bulb from there keeps putting out plants, hygros have done great); plants from Upscale Aquatics just seem to adjust to my tanks better and grow so much more quickly than ones I’ve gotten elsewhere. Upgrading 2 betta tanks to 20 gallons soon and will absolutely be in for new plants and rock/wood.

Experiencia fantástica: Charles was amazing about helping us get our budget together for our fall aquarium project goals. Very knowledgeable and professional.

Experiencia positiva: Great variety and pretty healthy fish. The employees were pretty wheels off at times but it was a Saturday.

Experiencia fantástica: I came by a few weeks agoto get my water tested and buy replacements for some guppies that I had for a couple years. The team suggested that I get some tetras instead for my 20 gallon shrimp/snail tank. They are such fun and pretty little fish! Great addition to my tank. Thanks for the knowledgeable suggestion! We are enjoying them.

Experiencia positiva: I really like how knowledgeable the staff are here. We have purchased freshwater fish, frogs, snails, shrimp, and grass for our fish tanks. It's a bit intimidating when first walking in, but no matter when I've gone, I've felt welcomed. There is a TON of beautiful saltwater black light aquatic life there, too.

Experiencia fantástica: GREAT QUALITY FISH AND GREAT PEOPLE TO DO BUSINESS WITH. ORDERED SOME OF MY FISH FROM HERE AND I WAS KEPT IN THE LOOP THE ENTIRE TIME AND MY ORDER SHIPPED QUICKLY. WILL IS AWESOME AND GOES ABOVE AND BEYOND TO MAKES SURE YOU GET TAKEN CARE OF. LOOKING FORWARD TO MY NEXT PURCHASE!

Experiencia fantástica: By far my favorite LFS I have been to. The staff is very knowledgeable. They carry a mass of variety and can special order. Definitely in a different league than petco/petsmart/etc. They also ship or can pump the bag with extra oxygen for a long car ride.

Experiencia negativa: I have had my 40 gallon tank for 6 years now and have had very little issues with new fish. Decided to try this place and will never be going again. Bought 80 dollars worth of plants and fish and all but one have died in less then 2 weeks. 2 of the fish introduced ich to the tank killing 3 of my other fish. Plus not to mention the man that helped me seemed to be annoyed by the fact I was asking him to do his job. Never again.

Experiencia negativa: I called ahead to confirm they had what I was looking for in stock. Once I arrived at the store, they were absolutely slammed & it took about fifteen minutes for me to flag down an employee in the back of the store to help me. I explained that I had called, and told him what I was looking for. He looked extremely confused, then told me he would “be right back,” he then left and proceeded to check out a line of at least ten customers and once again, I was left waiting, with no assistance. After another ten minutes of searching for an employee to help me, I just left. If the parking lot is full, don’t bother. You’ll be there forever

Experiencia fantástica: Great shop! Wide selection of salt and freshwater creatures and plants! Only thing to mention is labeling of fish on tanks is difficult to understand/read. The staff however is very quick to answer questions and direct you to what tank holds the animal you are looking for!

Experiencia fantástica: Really nice setup. Everyone is knowledgeable as well as helpful. Their fish seem healthy. We visit regularly and always end up buying more than we went for. Love how they have a wide selection and some oddballs you don't normally see.

Experiencia fantástica: Thanks for being patient with me. Great selection, beautiful fish, knowledgeable people, great owner, and super cute dog. You got a customer for life.

Experiencia fantástica: Upscale is awesome and the staff is amazing. Very helpful and patient, they are willing to answer questions and take the time to make sure you're making the right decision. They have a great selection of corals, fresh and salt water fish and all the supplies and food you would need. Every time I've gone in I've gotten the same experience and I will continue to make the trip from Statesville to visit this store.

Experiencia fantástica: Spoke with Matt and his team the other day and they were able to help me rehome my peacock and haps. Definitely will be a returning customer! Update: 3rd time I've returned and they constantly have different fish that wish I could bring home especially the uaru trio! I have 8 tanks now and wish I could grab more cichlids from them lol. Always great service dealing with Matt and exceptional talk with John today and purchasing geophagus. Even though an hour from me, I'll be a returning customer.

Experiencia negativa: Not sure what to think of this place. Got asked if I needed any help so much it became an annoyance to a degree. One employee walking around with no shoes on. Checkout was painfuly long. No plans to return in the future.

Experiencia fantástica: The folks at Upscale Aquatics are really helpful. I've been shopping with them for a few years now and they've consistently been some of the most knowledgeable and supportive experts I've talked to. Their selection is fantastic and there is always something new I've never seen before to imagine adding to my own collection. I highly recommend checking them out if you are shopping for a new addition to your salt or fresh water aquarium or need some caring human experts to help you figure out what is going on with your setup.

Experiencia fantástica: Good salt selection and staff is helpful. They won me over today. I wasn't paying attention and my order got added to someone elses. I paid for some items that were for another customer. They literally ran out after me, told me about it, and fixed it. That speaks volumes in itself about a business. Great people!

Experiencia fantástica: I’m very pleased and satisfied with Upscale. Matt and his team have earned our business with their knowledge, responsiveness, and they all have a big passion for this industry. Happy for them, they helped my workplace build and install a replacement aquarium and took every request and quirk with consideration. I’ll send them all business I can. Thanks, Matt!

Experiencia fantástica: Bought two BEAUTIFUL and healthy discus from here! Very pleased with the staff. They said they were still setting up the new store but it was already very impressive!

Experiencia fantástica: I just love this place. The staff is super helpful. There is plenty to choose from plants, salt water and fresh water fish.

Experiencia fantástica: Very helpful staff, always friendly, great selection both fresh and salt water, and very fair prices. Also the new location is awesome.

Experiencia fantástica: The staff is always friendly and EXTREMELY knowledgeable. They have a fantastic selection already and are still building up stock in their beautiful new store front. Prices on maintenence items like nets, fish food, tanks treatments, and more are reasonably priced. Live stock can be a bit pricey, but fish are well taken care of, healthy, and happy which I think makes it worth the money. They have a wide variety of fresh water plants and salt water corals including some pretty rare species of each type. The corals and plants are once again kept in exceptional condition and are worth the extra money in my opinion. This is a fantastic store that any fish/aquarium enthusiast should check out!

Experiencia fantástica: I love this place! I visit often during my lunch breaks since I WFH. It’s nice to see friendly familiar faces while taking some time to get out of the house! The new store is awesome, it’s like visiting an aquarium and fun to just walk around and see all the new stuff each week. I think the pup that is there is also starting to get to know me since she comes to say hi! I bought some dwarf corydoras today, and the employee that helped me was really great with answering my questions. Can’t wait to visit again!

Experiencia negativa: Great place to go they have a large variety of fish. but if you have one die and take in your tank water in separate from the fish. Their employee will tell you that you are lying that the water didn't come out of the same tank as the bag with a dead fish in it. I had explained that I had the fish in the bag for "about an hour" which means it could have been more or less than an hour I wasn't to sure at that point. The low review was for the disrespect and being called a liar by the employee. I am thankful that I was given the store credit. That's why I didn't leave a 1 Star review.

Experiencia fantástica: Came to get an axolotl after cycling my tank through the necessary measures for weeks. Staff was straight forward and honest about a fungal infection some of their axolotls had fought through before selling me any, warning me it’s my own risk. I bought him anyway, and so far Pickles is doing great and is happy! I have gone to lots of different places and this one had the friendliest people I’ve run into on my axolotl journey which was a relief. They were NOT know it alls and gouging me with questions, and not flippant and totally ignoring my presence. I will be back in the future! Prices were reasonable too. There seems to be a no refund policy but there’s a “we will work with you” policy but that’s no issue it’s literally posted on signs throughout the building. They also were very knowledgeable and helped me with my questions.

Experiencia fantástica: Always amazing helpful people. They know what they're doing unlike their competition, and the fish I've bought from here have always had a long lifespan.

Experiencia positiva: Overall it’s a really cool place with neat fish. However, I got this poor dwarf frog and it’s clearly not been taken very well care of. Very skinny. Hopefully I can get it back to health. But Neat store with cool things

Experiencia fantástica: Love this store. I can only get out there a few times a year because its far from me but it's definitely worth the drive each time. Huge variety of fresh water and salt water fish!

Experiencia negativa: I purchased fish I had looked all over town for, two of them were kind of ill looking but since I was quarantining anyways I took a chance and purchased the remaining fish thinking I could help them. That is where I messed up. While everyone there was nice as we picked out our fish, there was a stark contrast in aid when needing to return the fish that died less than 20 hours after purchase. I understand every store has their own return policies but it seemed like a lot of hoops to jump through for $15 worth of fish and considering how far we live from this store. Between the roaches, dirty tanks, loads of dead fish inside the store and a return policy that was “on a sign” and not mentioned during purchase, I think I will just take it as a $15 lesson and share my experience so that you can make a more informed decision about purchasing from here.

Experiencia fantástica: Very pleased with my visit and the African Cichlids that I bought here. I bought 6 fish total (peacocks and haps) and all were packaged great for my trip back to VA. All made the trip safely and immediately colored back up within an hour of being in my tank. 100% recommend! Very friendly and knowledgeable staff. I will return for more fish when the need arises. Pics are within 1 hour of the fish in my tank, after about a 4 hour drive.

Experiencia fantástica: The local fish store of my dreams. I'm a brand new fish owner who's been on the struggle bus trying to keep my fish alive and this place has gone absolutely above and beyond to save me (and my fish) from myself. Delilah is fantastic and extremely helpful. Thank you!

Experiencia fantástica: Went there 4/8/23 and purchased a few fish and a sponge filter. Pleasant experience and staff was helpful but not too engaged to prevent us from looking at everything. We have never had an issue with fish from this place. Very nice selection of fresh and salt water.

Experiencia positiva: Awesome store they have just about any fish you could want. Would give 5 stars but the guy who helped me was extremely rude and just kept telling me you can't buy these they can't go together and not even willing to listen to my questions. Even though I have multiple tanks. Will be putting in a formal complaint when I return.

Experiencia fantástica: Great store with many quality selections of fish and accessories.. Employees seemed very knowledgeable.. I can see myself being a long time customer.. :)

Experiencia fantástica: This is THE place to go for all your aquarium needs. After years of going to places like Petsmart, they were a breath of fresh air. These people absolutely know their stuff and while it's quite the drive for me, it is worth it every single time. The staff is incredible and it is so refreshing these days to go into a business where people ACTUALLY enjoy working. You can tell it is their passion and I can appreciate that on every level. Thank you!

Experiencia positiva: Love the selection of fish. The staff seem unhappy and don't know/care about the fish much. Other than that the wide variety of fish make it fun for a visit and all fish I've gotten thrive well.

Experiencia fantástica: Yesterday was my first time at upscale aquatics. I was blown away with this store. Not only by the number of tanks , but the quality of fish, plants and invertebrates. I was met by a very nice employee- he asked what he could help me with. No judgment about my tank size or the fact I had a simple goldfish. He showed me the freshwater clams and the best plants for my tank. I definitely will be a dedicated customer of this store. I live 45 miles away, but the drive is worth it to me. For the quality of their stock. I'm thankful I stopped.

Experiencia fantástica: I am a saltwater newbie, thank goodness the first place I visited was Upscale Aquatics. Randy and the whole shop staff have been wonderful in helping me start a beautiful tank. They are all very knowledgeable with any questions I have had, which has been many. They always have the most beautiful, healthy fish and a great selection of coral and aquarium needs. And if they don’t have something in stock, they will get it for you!

Experiencia positiva: With COVID-19 the store has fallen in-between the cracks. Tanks need attention, never have the fish your looking for, and I never leave feeling like I enjoyed the visit. I drive a hour one-way to buy from this store. Hope it starts getting back on track.

Experiencia fantástica: Great experience! They give you all the info you might need !! & it's not just a job to sell the most like most places !! they care about everything down to their fish staying alive after leaving the store !!! Most won't care to keep people informed so if the fish die they can spend more money buying more nope not here !! The make sure you set the fish in our case seahorse up with a great life after leaving the store & if they feel like you won't or can't they will refuse the sale which made my experience great to know they care about their fishes not just selling !!

Experiencia fantástica: Love this store. Close to home, everyone is friendly and knowledgeable. They have a great selection of coral, fish and plants fresh and saltwater. Prices are fair and Randy is the man! He and Jeremy really know their stuff.

Experiencia fantástica: Randy and his team are very knowledgeable and treat us like family. We drive 1.5 hours to him because this guy is hands down, best around!!!! We bought an axoloti for my 9 year daughter and Randy went above and beyond to give details to my daughter and how she needed to take care of her new pet! Anyone needing help with anything in the water…… this is where you need to be! My family WILL not go to anyone else.

Experiencia fantástica: Upscale Aquatics is awesome place for all your aquarium needs. Randy has such a broad knowledge of everything in the aquarium industry. The fish are always kept in great condition. We as a family will continue to purchase our fish and equipment from Upscale Aquatics. Thank you guys.

Experiencia fantástica: Upscale + Randy = the best aquarium supply store in NC! We drive almost 2 hours to get our aquarium needs here. Randy is patient with new aquarium owners, he is great with kids every time I have been, he gives his personal cell and literally answers any questions at any time day or night!! I can’t say enough great things about Upscale and that is the absolute truth!

Experiencia negativa: Gosh you guys I had high hopes after looking at the reviews, but after spending the day in Charlotte and going to multiple stores (we live about 2 hours away) this store was by far the poorest quality in animal care. We saw at least 10 dead fish and so many under-enriched tanks (dirty, no plants, no gravel even). There were a handful of well maintained tanks, but those fish were very unresponsive. Incredibly sad. The staff were friendly, but I hope there is better training/energy directed towards taking care of the plants and animals in the future. I would not purchase anything here and bring it home to my tank.

Experiencia negativa: I would not go here at all. I brought some fish that died and gave my other fish Ich. Some of the fish that they have there are sick with Ich or other types of inflections. Plus the owner will argue with you and tell you that you are wrong when you know what you are doing. Plus when they test your water WATCH them do it because they will mess up your water test. The test tubes that they use are not cleaned at all and that will cause cross contamination with the test that will result in the test being wrong. Common sense to make sure that the test tubes are clean before you do a test.

Experiencia negativa: I would not buy fish from here. The reason being is that I had bought a fish from this store and it ended up dying two days later. I took it back along with the sample of my water. The test that they did at the store was incorrect. The test tube that they used were not washed out like they were supposed to be, which can cause the test to be inaccurate. The levels that was showing up on their test was high enough that all my fish in the tank would have died. The test I did at home the levels were normal and nothing was remotely close to what they had. Also the other fish got Ich from the other fish that we bought there. Since the water levels were completely normal than the fish did not have anything to be stressed about to cause Ich. When I addressed the issue to the taller older gentleman in the store he denied that the fish would have gave the other fish Ich and that the water test was right. Don't buy fish here! They always have a sick selection of fish that have Ich or other diseases.

Experiencia fantástica: Upscale is our go to store in the Charlotte area. They have the greatest selection of fish. All of their staff are super knowledgeable and more than willing to help with all your questions. This is great especially for beginners. They take the time to learn about your tank, where you are wanting to be with your tank, and make sure that your tank is ready for the fish you are buying. They truly care about their fish and make sure they are going to a good home.

Experiencia fantástica: This is THE best fish shop in the heart of NC we drive an hour and a half regularly to go pick up plants, freshwater fish, shrimp, tank supplies and more. The staff is so knowledgeable and helpful as well as willing to work to get what aquarium supplies you need in. Go seriously like now!! :)

Experiencia fantástica: Absolutely love this place, staff is very kind and knowledgeable especially the manager Randy, they aren’t just trying to make a sale but they’re very compassionate about the fish-keeping hobby and genuinely care for their customers! They have the best variety of fish, invertebrates, plants, chemicals, supplements, and food supply in the area hands down! I’ve started to become a regular customer here and have no regrets and have recommended all my friends/family to this store.

Experiencia fantástica: I'm setting up a new freshwater tank and went in for supplies and to ask some questions. I was very impressed with their selection and customer service. James was extremely helpful but all the staff were knowledgeable and extremely passionate.

Experiencia fantástica: Awesome variety of fish. Drove an hour and a half to get there. Worth every minute. Very knowledgeable staff and great selection. Will be back!!!

Experiencia fantástica: I absolutely LOVE this place! They have a very large selection of fish both for saltwater and fresh water aquariums. They also have coral and a large amount of chemicals or additives to help if you have water parameter issues or your fish have an illness. We LOVE Randy!! He's very knowledgeable, kind, and patient. He doesn't seem to rush you and he treats you like family. He makes you want to go back! He helped my husband and I upgrade our 75 gallon saltwater tank to a 120 gallon tank. We purchased everything, the tank, stand, sump, rocks, sand etc all from Upscale with the help of Randy. The whole staff is amazing and helpful though. You have to visit this store! You'll be happy you did!!

Experiencia positiva: A hidden gem! Had no clue this place was here. Has a ton of variety of aquatic creatures. I bought a sponge air filter for my beta, the only thing I could coyote suggest is to clean some of the tanks but I will try to go here over petsmart to support a locally owned business. Everyone was super nice and it almost like visiting the aquarium for my pride one and myself. :)