Monster Aquarium Inc - Tienda en Queens Nueva York

Experiencia fantástica: Great place and very good quality fish

Experiencia fantástica: Great store! Lots of interesting fish!!!

Experiencia positiva: way too hot and humid inside, but good selection and healthy fish

Experiencia fantástica: Excellent variety of fish. Due to a ups error my fish arrived to me dead. Monster aquarium was quick to resolve the error. Very nice people also. This is my new place for my fish needs.

Experiencia negativa: Its really unfortunate, but I will never be returning to this store. I've been here a few times and it keeps getting worse. Everyone in there is very rude and didn't want to answer my questions. This is definitely not the place to go to if you are starting out. They are not helpful and just seem to want you out of the store. I'm always looking for more knowledge and help as I am a novice fish keeper. Find another place if that is where you are, too in your fishing keeing journey. Horrible experience.

Experiencia positiva: Amazed to see the amount and variety of fish they have.

Experiencia negativa: Been going there for awhile. Generally I've had good experiences. Last transaction was disappointing. I bought a couple of frozen food sheets and by the time I got home they had defrosted a bit and one was leaking in the shopping bag, upon inspecting i found that it had a big tear in the plastic. I called the store but no one picked up, the next day I called and still no one picked up. So, I drove 45 min to the store from long island to exchange it and I was told there's no return. I told them it has a cut and I don't feel comfortable feeding my fish from an unsealed bag but they didn't exchange and insisted that it must've got a tear on my way home. So, It can't be faulty or get a tear when they receive it from the supplier or when they have dozens of them stacked in the freezer? but it can get a cut from me walking 30 ft to my car with two sheets in a shopping bag and driving it home? Regardless of where it got a cut, it's a $12 item and they should be able to replace it. I understand a no return policy but I'm not returning something because I changed my mind. I'm exchanging because it's faulty. I'm a regular here and I've even bought my discus from this store at $139/each. For them to argue over a $12 item exchange is disappointing. It's difficult to find a tear on a frozen plastic bag but I suggest inspecting thoroughly before buying.

Experiencia fantástica: First time visiting this aquarium and I got 12 green neon tetras and two Amano shrimps. They all look pretty healthy and happy in the tank. The owner was communicative about new inventory arrivals.

Experiencia fantástica: very interesting and professional store. you can find an exclusive option.

Experiencia negativa: Please avoid shopping here. My experience was extremely upsetting. I spent $2,221.06 yesterday and was pressured into purchasing three items I did not originally want. When I requested a refund for those items, I was met with disrespect and hostility from Vivian and her manager. They upcharged me for several items so I requested to just remove 3 items and they became "very dark." They went as far as to threaten the cancellation of my entire order unless I agreed to buy everything they were aggressively pushing. It felt coercive and deeply unsettling—like my business was being held hostage. No customer should ever be treated this way. They repeatedly called me, pressuring me to keep a stand I clearly declined, and even threatened to cancel the delivery of the items I had already paid for. Their behavior was unprofessional, aggressive, and discriminatory. " Then Vivan stated she wasted two hours working with me " Waste? She made 2, 221.00 off of me what waste? To make matters worse, a fish and a shrimp I purchased over the weekend have already died. I do not recommend this place due to the poor customer service, bullying tactics, and lack of respect. I regret doing business here and would recommend others look elsewhere for more respectful, honest service. FYI: I have cancelled my order and will go somewhere else more professional.

Experiencia positiva: During my first purchase I got shrimp, loaches, and fish. I was happy with that purchased, so I went back for more fish. For my second purchase I got 4 rasboras. 2 died before we even made it home and 1 died from the ick. I treated the one remaining fish, and he's still alive, but it's quite disappointing.

Experiencia positiva: No fish returns, even if bought recently and healthy

Experiencia fantástica: Great assortment of fish at fair prices. Wish I lived closer.

Experiencia negativa: Very bad place! all the fish over there are sick. Very expensive! Stay away from this place !! I bought 6 fish from you, all of them died. Even before they entered the aquarium, it is important to note that I live nearby, you have no respect for your customer, you do not care what happened. You showed me a sign behind all your products that says that you do not refund money on any purchase. From here I appeal to whoever reads this if you care about animals do not go near this place, this is a scam place!!!

Experiencia fantástica: Knowledgeable & friendly staff. Large selection of fish & other aquatic animals. They had what most pet stores didn’t. Also the prices are very affordable. I will definitely be returning. Just a heads up, there’s no parking on the block of the aquarium. However, there’s a parking lot across the street. Otherwise, Monster Aquarium is highly recommended. It’s a dope spot!

Experiencia negativa: Went to pick up 5 Geoserarma Vampire crabs. I should have just left since they were in 80% water with only a few pieces of wood to stand on and these crabs live in 80% LAND and 20% water for an ideal setup. Each Geosesarma Vampire Crab Species must be kept SEPARATE as they do not breed or get along between species. They also need hiding spots to minimize stress and fighting between each other. This place did exactly the OPPOSITE of this. No land for them. all species mixed. No hides. This is 100% the reason that 3/5 died on my 20 minute drive home and 1 more dead a day after. Granted i came back immediately and asked for a store credit which i was given so i can appreciate that. But in regards to this specific animal i would NOT recommend whatsoever. Little care is known about this species and little research is being done to do it properly.

Experiencia positiva: Sometimes the fish are great, sometimes they are not. I bought some chili rasbora two days ago and after they colored up they have the worst case of ich I’ve ever seen. Make sure you inspect the fish before purchase; do not trust them to quarantine, they will sell you diseased fish.

Experiencia fantástica: I've been buying my fresh water fish here for 5 years and counting! What I love most is there are always variety of fishes to choose from and as the season changes so does their inventory which is great. Luckily I haven't had a problem with the quality of their fishes but of course you can tell their fishes are healthy and well medicated. I would definitely recommend this store for all local fish keepers!

Experiencia negativa: I’m a regular at MA I usually buy aggressive chiclid so I purchased a 200 dollar flowerhorn the next day he was acting all sick and erratic I tried calling for 2 days no pick up so I brought it back to store 1 hour drive for the Chinese skinny guy with glasses says there’s nothing he can do so I showed him a video I made of the way he acting and he said he don’t know what it is so I asked him can I exchange him and he said with an attitude I can’t do it so I pleaded with him for about 5 minutes and he told me I rather lose an customer than to exchange I’ve spent thousands of dollars there man that was foul but there was nothing I can do but I will no longer be purchasing from that store they don’t car about the consumer just the money they can make from therm I would give zero stars but can’t plus they sell lots of sick fish in there

Experiencia negativa: We’ve spent a lot of money at this store in the past, but after our most recent visit, we will never be returning. My family and I traveled all the way from New Jersey to Queens, only to be completely ignored by the young woman working at the front. We were standing directly in front of her, yet she chose to attend to others and act as if we weren’t even there. When she finally did acknowledge us, her attitude was unprofessional and blatantly rude. It felt discriminatory, and there is absolutely no excuse for that kind of behavior — especially in a place that we’ve supported with our business before. We walked out without buying anything we came for, and we won’t be coming back. Truly disappointing.

Experiencia negativa: Got a blue parrot fish from them just to find out they dyed that color and it fades 2 months after owing it very sad won’t be shopping here again !!

Experiencia fantástica: Amazing place✨️ they have a variety of fish, under world creatures. The staff is super friendly, helpful and knowledgeable for anyome who is a beginner.

Experiencia fantástica: My favorite place! John the owner excellent service. A lot patience from our a million questions! We go to a lot aquarium place and I like to shop here because those care with the fish it is healthy fish.Highly recommended!

Experiencia fantástica: Biggest selection of fish I’ve ever seen. Great personality from the people who help you. Definitely worth the trip!

Experiencia negativa: I recently got a fishes and it has parasites and the other one looked very good but obviously it wasn’t because when I took it home it was sick and it died. I asked if they were healthy and they said yes so at this point they are just selling to make money

Experiencia fantástica: I’ve ordered online a couple of times now and have been so excited with what I’ve received. All of my shrimp and crabs have showed up alive, vibrant and healthy. Every single one is still thriving but I did eventually notice they’re all female, so I ordered again getting some more shrimp and some Thai crabs. This time I asked if it was a possibility to be sure some males were included and I got not only that but a berried female as well. I even got a bonus Thai crab and neo shrimp! Monster aquarium really went over the top for me and I couldnt be more happier or thankful. You have a forever customer out of me

Experiencia fantástica: They had great customer service. Lady was very nice and helpful. Great selection of rare fish. I highly recommend this place.

Experiencia fantástica: Love this place, high quality fish and always helpful

Experiencia negativa: Hang up phone on me and then not answering when I called back . I will take my business elsewhere You’re welcome and your fish are no good. It’s very rude to hang up on people and you didn’t deny it. You will go out of business if you keep up that attitude. I promise you. Don’t try me.

Experiencia fantástica: Ok my review- Been in aquarium hobby a long time. Wanted a Tigrinus catfish which they had in stock, took the ride from Jersey used waze found place no problem. There is a parking lot across street, I chose to park on street and be quick. WOW what an inventory all types of exotics plus the usual. Place is small but has 10 times what average fish store has!! If i didn't get out quick I would have went nuts buying! So bought baby Tigrinus and a tiger shovelnose. This was a month ago, both eating and doing well.. Now i wanted a pair of zebra L046 plecos which they had.. I didn't want to deal with traffic so I ordered on line Monday morning Tuesday before noon they were at my house. Packed absolutely perfect, double bag, insulated box heat pads and paper. if you are looking for hard to find fish, most likely they will have!!

Experiencia fantástica: 10/10 would recommend. High quality fish and plants

Experiencia fantástica: got my pacman frog here at a reasonable price about half a year ago and he has grown so much! He came at 1 inch and is now nearing a 3 in diameter. He has very healthy genetics and a healthy appetite. I'd recommend this place for pacman frogs over petco or other untrustworthy breeders. They also sell live earthworms which is a nutritious, easy to digest, smell-free and easy to store live feed I'd recommend as a staple. (just have to poke some holes in the container they come with and leave in the fridge)

Experiencia negativa: Large variety to chose from. Purchased over 150.00 in fish only to have most of them including my own die with in days of adding them to my aquarium.

Experiencia fantástica: This place is one of my favorites. They have a really good selection of fresh water livestock and equipment. A little pricey, but you get what you pay for, in my opinion.

Experiencia fantástica: Vivian was very friendly and patience with me. Two blood parrots cost $78 in total. Pretty expensive!! Hope my new babies live a very long time like my old fish that I got in years ago at Petland.

Experiencia fantástica: Huge selection of fish + including nanos. I was there for some dwarf hair grass and a sword plant. Got 2 nerite snails as well. Will be back for a few cherry shrimp in a few weeks!

Experiencia fantástica: Place is very good to visit, lots of exotic fish upstairs and two downstairs with full of fish, it is better than an aquarium. It is not in the best location. Overall I will check it out if your a fish enthusiast.

Experiencia negativa: They were hired by my tanks manufacturer to come look at my setup to assess for any defects. That was back in July, and I’ve been waiting since. If you need anything done within a decent time frame by a dependable company, look elsewhere. .

Experiencia fantástica: These people are AMAZING! My only go to online spot now officially after bad experiences other places had me and my partner discouraged. SO Happy with my order it was almost alarmingly fast. And Everything arrived healthy.(With extras!!!! <3) Will be ordering all the time now for sure can't say enough how pleased we are! (Only place online where vampire crab delivery worked out for us also as a bonus on the fish/shrimp!)

Experiencia fantástica: I ordered some expensive fish and one arrived DOA, they refunded me and on the second order gave me an extra fish of what I ordered out of the last shipment. Great guy helped me a lot and really cares about his customers. Definitely would order from here again and if given a chance to go in person 5/5

Experiencia positiva: It was ok but some fish were floating and also they're a little expensive

Experiencia fantástica: I honestly don’t know why this store have low reviews. The store has everything you need for this hobby, the staff are friendly and knowledgeable. Just ask a staff if you can’t find the one you’re looking for and they will show it to you right away. If unfortunately they get busy, use your common sense and wait for your turn! This is America we don’t spoon feed here. I am new to aquascaping and this store have everything you need to start. Here is the photo of the stuff I bought in the store (excluding the tank).

Experiencia positiva: Decent prices for fish. No saltwater fish here though. Understaffed and takes awhile to get helped if they are busy.

Experiencia fantástica: First time visiting Monster Aquarium. I was not disappointed. Lots of fish for sale in all sizes, shapes and colors. The tanks are all clean and the fish are happy and healthy. A Parking garage is located across the street. The employees, who seemed to be family, were pleasant and helpful and answered all my questions.

Experiencia fantástica: The workers are helpful this time around alot of cichlids and crayfish, picked up a elephant nose and scored a stand they put out curbside. Also got misc stuff and tons of food options, also had halfbeeks

Experiencia fantástica: EDIT: They replied to my original review with context so I’m changing it! I loved this location. I found it via recommendations on places to stop at while in Main St, and this one was heavily recommended, so me and my partner tried it out! The first thing I noticed is that it’s a very hole-in-the-wall gem kind of spot. This place is not only very big, but they have an unbelievable variety of fish! There’s probably about 3-4 rooms wall-to-wall with all kinds of exotic fishes, and you wouldn’t expect it to be that large from the outside! A lot of fish I never even thought I would see for sale in my area. Some are at really good prices too! Others not so much, but they’re rare fish, so I won’t judge the prices at all. They also sell a ton of fish supplies and food here, so if you buy one I’m sure their staff would be able to give you some good recommendations on what to get for your fish! My only downside to the place is that it’s in a really strange location. You have to walk alongside the side of the neighboring mall’s block, with tons of trash on the walk down. You also have to pass this very scary looking house, that I’d hope gets renovated soon to help the neighborhood out. It’s at the very end of the street, and I honestly had almost given up hope we would even find it until we made it to the end and found the entrance. I still adore their selections of fish, though. Frogs were at such cheap prices, and I even got to see axolotls for the first time! They were very cutely adjusting to their climates in little containers. With the amount of fish tanks in the store, it must require a lot of hard work to upkeep with staff on all of them. I think they do put in a lot of effort to keep the tanks healthy & clean, even when there may be the occasional straggler fish who looks a bit sickly. It happens. Overall, I found this store to be way better than any other fish store I’ve had in my area before. I’ll definitely be back if I’m in the area and I’d recommend others should too! This store definitely deserves the support, there isn’t a lot like them left!

Experiencia fantástica: Amazing selection and great service. The employees here are really helpful and knowledgeable when it came to giving advice about fish keeping especially for a newbie like me. The cute Asian girl was willing to answer all my questions and more. RECOMMENDED - park in the parking across the street to be safe.

Experiencia negativa: I rescued this axolotl from this pet store because as you can tell it has severe ammonia burns and very skinny, has been neglected for a while, the lady with glasses was extremely rude these people do not care about their animals !!! Crazy.

Experiencia fantástica: Clean place with helpful staff. I just started and got guppies and catfish for my tank. The fish are clean and healthy.

Experiencia negativa: I usually don't take the time to write reviews but this place really truly deserved one. I went in 2 days ago to purchase some celestial pearl danios as I called in ahead of time to make sure that they specifically had those in stock - they told me they did. I purchased 6 of them, and while I believed they looked a bit different than they did online (different coloring, large dot on their tail) I thought they were perhaps infants and not fully grown, and they would change. I was silly to go back again to get a few more the next day, as I wanted for them to be comfortable in a large enough school in my tank. Then I found out that these fish are not even celestial pearl danios (Danio margaritatus)!!! They are actually a hybrid between emerald rasboras and celestial pearls called Danio margaritatus erythromicron (according to monster aquariums very own website). I called in to let them know nicely that they were selling mislabeled fish and maybe didn't know, but that I would like some store credit for my next purchase or at least a full refund if I brought them all in. I was told I was wrong a ridiculous amount of times - that they were in fact the right fish and if I bought the wrong fish I shouldn't have come back to buy more, or that it was against their policy to accept returns on ANY fish period, even in my case. My fish are completely healthy - no diseases or anything wrong with them, they are super excited and happy in their tank. I don't want to return them for any reason other than the fact that I spent $60 on mislabeled fish. Eventually after getting fed up and arguing with the manager I was told I could bring them in only today and get store credit which I can ONLY use the same day. What is the purpose of that when you don't even have the right fish? Any other fish store that I could think of would take accountability for their mistake and offer something to make the customer feel better about being swindled, but not Monster Aquarium. They literally had 2 separate listings on their website for the different fish so they definitely did know they were selling the wrong fish, but they will still deny it completely to make you feel like an idiot and waste your time (they promptly deleted the listing and the images of the fish after I mentioned it to them, way to cover up your trail). I'm overall so disappointed in the way that the people at this store treat you - like you're some imbecile that doesn't know what they're talking about. The fish are awesome and they have a good selection and equipment, don't get me wrong. Just do thorough research on what they're selling you and don't count on them being transparent/honoring their mistakes. EDIT: In response to Monster Aquarium - I visited twice, not three times. Regardless, you are absolutely correct that trusting the store that specializes in fish to know what kind of fish they’re selling is far too much to expect and I should have done my own research to figure out what you seemingly could not. And let’s not get it twisted! You did not offer a $50 credit until after you wasted 40 minutes arguing with me to tell me that I didn’t know what I was talking about when all you had to do was go on your very own website to see that you literally had a separate listing for the fish you sold me because they are, in fact, different fish! The so called $50 credit was also only if I brought in all the fish today, and only used that credit towards buying something the very same day. What kind of credit works like that? It’s ridiculous to me that you speak of respect when from the get go you were dismissive, ignorant, and rude in your communications. If you believe that you can twist reality to avoid looking bad, it won’t work. It was only after I realized that you were simply wasting my time and did not care even if the customer was right that I began cursing - until then I was incredibly understanding and respectful in my communications despite your rude behavior. Your business is extremely shady and I wouldn’t step foot in your establishment if my life depended on it.

Experiencia fantástica: Large selection of fish. Saw some really beautiful driftwood and spider wood there. Got a couple very healthy endlers. 100% recommend for anyone who’s new to the hobby the staff was very helpful.

Experiencia fantástica: Impressive selection for such a small space. Friendly, knowledgeable staff and reasonable prices. All the livestock looked healthy. Definitely better than the big box stores.

Experiencia positiva: Really cool exotic fish but kinda expensive but the guy that served me was really kind recommended but just be careful these fish are very delicate and expensive so think twice before buying because I bought a Oscar and the next day he got sick but he is fine now the aquariums were clean love it

Experiencia fantástica: We had a little mix up in the beginning, got the wrong fish,Which was fixed right away. I live in Utah bought an eel. Monster Aquarium Inc is in New York. So, it was a long travel.! Box arrived professionally packed. Eel was alive and healthy. I was really impressed. Thank you guys.

Experiencia positiva: I bought a pom Pom crab and that was fine but the bag it came in had a hole in it. Water was leaking everywhere on the way home. Additionally, there was a tank in the basement where there were a school of red parrot fish, they were like $30 each. That tank was nasty. Yellow water, and there were sick and dead fish in it. June 22 2024 UPDATE: more lack of disrespect for their animals. This Axolotl was just in a random bucket. You would think it was dead but it wasn’t. It was still kicking and it was just randomly in the corner of their store. The quality of their environments for the parrot fish have improved tho. 4 to 3 stars.

Experiencia negativa: One star because the tetras I bought they had white spots (ich) on all of them. Gladly they are in my quarantine tank.

Experiencia negativa: When there are a few times. They always make people wait. As soon as someone wealthy with a suit and tie arrives they grovel at their feet. They do have a good selection of fish. But awful service for a family business. If you are not buying the expensive exotic fish they treat you as a nuisance.

Experiencia fantástica: Excellent place. Huge selection of fish and staff is very helpful and knowledgeable. Drove in from Nassau County and will revisit often. Love this place!

Experiencia fantástica: They had a very nice selection of fish and even had mudskippers and other exotic fish they were even high Quality too

Experiencia fantástica: Placed an order for Jaguar Catfish and although fish arrived perished I was impressed by the quick communication from Monster Aquarium to resolve the issue. They replaced my catfish + provided an additional catfish and kept me posted on the order the entire time. The catfish are beautiful, healthy, and happy in their new home. Outstanding service!! Look forward to potential future purchases.

Experiencia fantástica: Ordered my fish on Sunday, shipped out Monday, received Tuesday morning. This was my second time ordering from Monster Aquarium and I have to say, each time I have been extremely happy! The fish arrive over night, healthy and active. I spoke with Mel on Monday regarding my order - she was super friendly and super helpful! I will only use Monster Aquarium going forward when ordering fish online!

Experiencia positiva: I Read comments - My advice to new aquariums owners is to start small + inexpensive fish, as is always trial & error on your part not the aquarium store's fault when your fish dies! it's easy to blame others these day's but I never even imagine that 50 year ago. Read all you can - info is out there & patience. Drop by other day first time browsing only because thinking going back into the hobby after 45 years - last 1978. they were busy so didn't ask no questions. lots of fish. some never heard of in the 70's & newer technology filters/lightings I couldn't imagine when was as a teenager. But overall nice shop/nice customer attitude/nice supplies that I witness. I didn't buy anything as I am making plans for my new tanks - will drop by once my plans/goals is set - don't want to rush.

Experiencia fantástica: My first time ordering from Monster Aquarium and it was the best experience. I gave them a call to add to my order and whoever answered the phone was awesome to deal with. I received my fish with in a day after ordering. This place is amazing. My fish are so healthy and beautiful. I highly advise ordering from them. I have 13 aquariums. This is the best experience I ever had ordering fish online. Thank you Monster Aquarium. You made my week. Duane

Experiencia negativa: Terrible. My friends called for pricing and they stated prices higher than their website. My friends said it’s lower on the site then next thing they saw few minutes after getting off the phone was the prices going up 25% per fish. Bad business practices.

Experiencia fantástica: Great store offers wide range of fish and aquarium products. Fish tanks always clean and fish appear healthy. Stuffs are nice and knowledgeable. They have relatively reasonably priced fish and even shrimp. Highly recommend!

Experiencia fantástica: Best selection of fish keeping and livestock products in the NYC area i’ve been to so far. Love stopping by just to look

Experiencia negativa: Beware that the photos of the fish they have on their website is only when they first get them in. The fish begin to perish after a certain amount of days. I am glad i came to the store instead of ordering online. (They didn’t have a pick up option anyways. ) The fish looked healthy on their website but when i walked in the store it was a catastrophic tragedy. Worm man with glasses forgot why he started the business in the first place. His initial love for fish has become lust for monetary gain.

Experiencia negativa: I'm sad that I'm leaving my first bad review I waited several weeks but here goes. I gave yall to stars because you was nice initially but I bought 6 fish as a surprise for my son for Christmas morning so we bought the fish on Christmas eve and they all died exactly 2 weeks later. The first one died on New Year day. On new year's day I woke up and noticed the gold koi fish had a red streak on fins and I called to ask what to do . I was instructed to get meds but but by the end of week one by one they continue to die. My son is devastated and I'm scared to buy fish again.I asked every question that I could think of being a new fish person.I picked two koi from one tank and 4 from another and I know now that I had one sick fish that came from a different tank at this same store which made the rest sick. But that's not why I'm leaving a bad review..its because I contacted the store back to let them know and it's been over a week and not a word just to say anything that would make the situation a lil better but not one word and I seen the message was read so that hurts. Work on ya'll customer service...not only did I spend 300 dollars here. My son lost his Christmas gift within 10 days of receiving it

Experiencia fantástica: Many different fishes there to pick from got everything you needed, I got all my fishes from them

Experiencia negativa: Unfortunately this place is not what I expected!! Fine yes the selection is great and owner is nice but when it comes to fish knowledge this is terrible! They wont tell you how to properly care and what fish to put in tank according to size. Again I’m a new hobbyists and they even tested my water and yes they did notice ammonia. They still sold me the fish( way more than what the tank could hold) they are all dead know I wasn’t sure what to do with the ammonia. Careless owners and employees I drove all the way from Brooklyn to this place. Very disappointed

Experiencia positiva: Nice variety of aquatic plants and animals. Health of these animals is hit or miss; i.e. know what you are buying! Very tight space; staff is helpful and attentive.

Experiencia fantástica: If tropical fish is your hobby, then this is the place for you. It never fails, I always find fish here I can't find anywhere else. Hands down my go-to shop. The prices are excellent!

Experiencia negativa: Most of the fishes were in bad condition. The store also has roaches. Not clean and rude people.

Experiencia fantástica: I bought a 71 gal. AIO setup and when I got home found the cabinet and tank frame damaged. I immediately called the shop and they were very understanding and told me to take whole setup back for a replacement. Although it was a long trip back and forth with Queens traffic I finally got the new tank home. Upon setting it up I couldn't get the front control panel to come on and after trying to trouble shoot it via email and landline I still couldn't get it to work. The owner John offered to come to my home to troubleshoot it. He drove all the way to Manhattan from his home on his day off to fix the problem. Turns out the front panel control module was defective , he was prepared and even bought extra parts with him. Monster Aquarium goes the extra mile with their customer service. A+++ I am definitely a customer for life and well worth the commute to the store. Anyone looking for the perfect aquarium store this it. You have to check it out in person. Thanks again !

Experiencia fantástica: I ordered some congo puffer from this store. They were a pretty rare find as not many places have them. The price was very reasonable and I liked that I could order them online and have them shipped avoiding having to drive through NYC. Despite the fedex drivers attempt to kill the fish they are all still alive. The person that packed up the box did a really good job at protecting them.

Experiencia negativa: Even though they had a nice selection of fish, the guppies I bought from them keeps dying everyday. I have no clue what is going on.I tested the water and the water parameters seem okay.Also, I felt their prices are higher compared to other local markets.

Experiencia fantástica: Everything we needed for our fishes!

Experiencia fantástica: Visited Saturday morning with my 4 year old son. Ostensibly, the trip was for me to buy some aquatic plants, but I knew my son would love looking at the fish while I browsed. And he did love it--as well as the two sweet kitties that live in the shop. I was impressed with the selection of invertebrates--I saw pom-pom crabs, golden clams, many many types of crawfish/crayfish, including CPO dwarf ones. I was very tempted to buy one of each of the tiny inverts but I reminded myself that I should go home and research tank compatibility first! Instead, we bought some cabomba and moss balls. It seems that they only have freshwater specimens, which is fine with me, but I'm pointing that out in case saltwater enthusiasts stumble upon the listing. Lots of tank gear too--though the shop is so tiny and crowded that you should plan to do all your research beforehand rather than reading package descriptions while standing in the aisles. I will definitely be back! (But maybe not with my son because he wanted to buy all the goldfish.)

Experiencia positiva: MA has a ton of variety from plants to fresh water fish. At one point it was my go to shop for freshwater needs but in most recent visits i’ve noticed a rise in sick fish. Unsure what’s going on but if they’re able to change that, they will become the best shop in nyc once again. I would recommend if fish are being treated for an illness to have that clearly indicated for customers to see. Because we al understand, fish get sick and letting us know - goes a long way especially if they are still being sold.

Experiencia negativa: It seems like the owner cannot handle any sort of constructive criticism they recieve from these Google reviews. Decided to pay a visit to the store to buy some fish and find out if these reviews are over exaggerating. They’re not. Most of the fish are in bad shape and the customer service is horrible. Wont be surprised if the owner replies to this making up a random scenario and making theirselves look good. Edit: While the response the owner gave to this comment seems polite and profesional, they did write “So what’s your story” beforehand. The behavior coming from the owner in these Google reviews is just a reflection of the quality of the store itself.

Experiencia fantástica: Order online....WAS SENT VERY HEALTHY DISCUS FISH! PRETTY MUCH RECEIVED THEM OVERNIGHT! ...FASTEST SHIPPING FROM ANY BUSINESS IVE DEALT WITH ( AND THAT QUITE A FEW)....ALSO THE PACKAGING OF THE FISH WAS EXCELLENT!

Experiencia negativa: They have nice collection of fish. We got 5 different types of fish and some decors for aquarium. But the customer service is not the best; needs improvement.

Experiencia positiva: Was a decent place; a couple of fish looked at me funny (could have been the ich). Not many nano species, would've been nice to see some (healthy) tetras and a few different flavors of livebearers. They restock on Sundays btw.

Experiencia fantástica: I'm a visitor from Boston, and I had a wonderful experience. Very clean and professional. Great value and a lot of variety. Btw they have a secret basement with more fish

Experiencia positiva: Great variety of fish and supplies any decent prices

Experiencia fantástica: Plenty of rare and hard to find exotic fish. Monster Aquarium is known for having monster size fish that can outgrow your aquarium so think wisely. What you purchased as a cute little fish grows up in no time to become a giant, so be sure to ask how big it can get or do some research first. Enjoy the experience of keeping and growing freshwater fish.

Experiencia positiva: Very cool,the temperature is hot,there are a variety of fishes to buy.

Experiencia fantástica: Great selection of sea Monsters. They also have plants for the fish tanks and many accessories like stones, small caves, food, bubblers and more! Helpful staff and awesome Owner. BTW The small gold fish are 10 for $ 1.00

Experiencia fantástica: Awesome store. I only go in to buy a couple nano fish or small plants once in a while, but it's so cool to see all the giant creatures they have. I guess people are buying them! I will say, though: They get very busy. They probably won't have time to answer every question you have, so you should do your research beforehand and know what you're looking for when you go in. If it happens to be a slow day, then you can ask them their thoughts on whether watts per gallon is an appropriate metric for lighting or whatever lol.

Experiencia fantástica: Amazing variety of freshwater fish and invertebrates, plants and tanks. They also carried parts of filters that I wasn't even aware that were sold besides with the kit you bought. The variety of shrip and crabs are fun just to see, and the fish are amazing too.

Experiencia fantástica: Very nice place to buy things for your aquarium. The owner is very nice and you can ask any questions. Everything looks very clean Totally recommended this place and a lot of options.

Experiencia positiva: Selection is great, there’s a basement with bigger fish. The pricy stuff is down there. After spending about $300 in two weeks, I had 5% of the fish die within 24 hours. It’s not terrible but they don’t guarantee alive on arrival and unlike most internet sellers, they don’t give discounts here or add extra. The customer service depends on the person helping. One guy doesn’t have the best people skills, he’s a bit surly, and mildly argumentative. I asked for cholla, he argued that cholla wood is pronounced chola instead of choy-ah. Sir, it’s not chola. The usual guy on the register is fine, and the girl will duck away on her phone mid order. I suppose I’ll be back but mainly because of the parking is easy and BJ’s is right there.

Experiencia positiva: I have been a customer of this place for over 10 years now. Came back after a long time. (Because petland discounts went out of business) this store has the best variety and you often find rare species you won't find other places. However their prices are not competitive compared to online prices. If you are in a rush and need something right away... this is the place...

Experiencia fantástica: The best place to go for all your aquatic needs. Always stocked up with different fish and shrimp. Pricing is very good. Employees are so friendly,helpful, and knowledgeable.

Experiencia fantástica: This store has amusing selection of species and their varieties. I recommend the visit to any Aquatic Hobbyist. You can find here almost every kind of fish and friendly staff. I have few fish from them and they are strong and healthy. Some rare AngelFish, Bettas and AA grade Fncy Goldfish. Those were my choices. You name it and for sure you will find it here! Don't be decived by simplicity of their website. Store has much more to offer!!!

Experiencia fantástica: I recently visited an aquarium store and I have to say, it was an incredible experience. From the moment I walked in, I was blown away by the vast selection of fish, plants, and aquarium equipment. The staff at this store were extremely knowledgeable and friendly. They were eager to answer any questions I had and were always willing to help me find the perfect items for my aquarium. Their expertise was evident, and they were clearly passionate about what they do. The store itself was immaculately clean and organized, which made it easy to navigate and find what I was looking for. The aquariums were all beautifully maintained, and the fish looked healthy and happy. The store also had a great selection of plants and decorations, which made it easy to create a personalized and visually appealing aquarium setup. One of the things that really stood out to me about this store was their commitment to customer satisfaction. They offered a variety of services, including water testing and aquarium setup, which made it clear that they genuinely cared about their customers' success in the hobby. They also had a fantastic return policy, which gave me peace of mind knowing that I could easily exchange or return any items that didn't work out for me. Overall, I would highly recommend this aquarium store to anyone who's passionate about fishkeeping or looking to get started in the hobby. The staff, selection, and atmosphere were all top-notch, and I can't wait to go back and see what new items they have in stock. This store truly exceeded my expectations, and I'm confident that anyone who visits will have a similarly positive experience.

Experiencia fantástica: I've been to this aquarium store several times, large selection of fish. Not many places like this left in NYC, I can only think of one. I honestly don't have any complaints, not even some of the customer service issues, as the times I've been there, I've been treated well. I would suggest to Monster to try to keep the store stocked up with the basic tetras, like black neons, glow lights, cardinals, Embers, etc. They have a lot of nice green neons in stock as of 2/2 if anyone is looking.....those you don't find in too many places.

Experiencia negativa: Fish are ok here... some look sick and they will sell u sick fish ... the main issue is the attitude problems of some workers/owners here. I heard the female with glasses was bad but she never gave me an attitude... the fat guy with the glasses and colored hair seems to be the worst.... so he was helping me with an order of fish... i saw him getting some fish food for another customer so to save him time i tell him ill take one of those too nicely and the dude blows up on me... turns around to me with a huge attitude and said 'im not talking to u im talking to this lady here'... left me in shock or i woudlve yelled at him and stormed out... that left me and the lady rolling our eyes with the lady saying 'f's wrong with this guy'.... ive literally spend 100s here.... ill only come back moving forward as a last resort... every time u go in there and u need help its like a staring contest with these people... to see if they will ask u if u need help... ...dude seems to be in a perpetual bad mood and cursing in chinese... i mean if u dont like people dont sell fish and do retail...

Experiencia positiva: AMAZING aquarium shop they have an amazing selection of fish! The tanks look clean and fish look very healthy! Customer service needs work. But overall a very pleasant experience. Definitely check it out!

Experiencia negativa: Really tried with this place but they lack common sense principles of customer service. I’m not sure that I’ve ever been to a place where I need to double and triple check that they bag everything correctly and don’t give me poor quality products. Too inconveniently located to be so careless. I would stop by if I happened to be near and needed one thing. Not a good place to get lots of things to start an aquarium due to their disorganized, defensive customer service. They have everything you need but it may be rusted, broken or dirty. Too bad you can’t just grab everything yourself. They may also forget to put it in the bag when checking you out. I give them two stars for the little effort they put forth to admit they were wrong and give me the extra money they took from me… after gaslighting me.