Fantasea Acuarios

Experiencia fantástica: Friendly staff, willing to order in fish for you

Experiencia fantástica: Very friendly and helpful we love going there and the prices are very competitive highly recommend

Experiencia fantástica: The store looks way better since I last visited, lots more variety and looks great! The staff that helped us were very helpful as well.

Experiencia fantástica: Exellent service, very inviting, well set out, massive improvement, highly recommended

Experiencia fantástica: The store keeps on getting better. The new owners are making some big changes

Experiencia fantástica: Great shop, staff are always super friendly and knowledgeable.

Experiencia fantástica: Nice clean presentable shop. Everything looks healthy. Friendly and knowledgeable staff. Highly recommend

Experiencia fantástica: Great sevice and always there for advice.

Experiencia negativa: Where do I begin? Firstly, this is my second visit. My first visit was satisfactory, but the service was not impressive. On my second visit, I waited for 1 hour to be served, which is understandable given that only one staff member was working. However, once I was served, the staff member was rushing me to serve other customers. If a customer is rushed and pressured to speed up the process, mistakes can occur. Unfortunately, mistakes did happen. I purchased $180 worth of fish, and by the time I arrived home, six had died. The next day, all the fish died. I contacted the store by phone, and they were reluctant to exchange the fish unless I provided a receipt and a water sample. While I had no issue with providing this information, the staff's attitude over the phone was unprofessional. As a result, I refused to return to the store. I will not shop there again. Buyers should be aware of the store's policies. Other local businesses may have more accommodating return policies without the hassle and attitude. I will not return to this store again.

Experiencia fantástica: Friendly helpful experienced staff. My go to for all my aquarium needs

Experiencia fantástica: These guys have helped me out from the start of my journey,highly recommend coming to these guys

Experiencia fantástica: Daniel, Max Tony and Hannah are by far the best we have on the coast.. I cannot express how often these guys have helped me fix the many mistakes made as a learner and then continue to be there for me as an expert.. They have gone above and beyond to help always and I am a better fish person thanks to the team.. My 12 tanks are always perfect thanks to Dan, Max, Tony and Hannah

Experiencia fantástica: Absolutely amazing place full of knowledgeable people! I go here for all my fish/turtle needs! Highly recommend this place to fellow fish enthusiasts!!

Experiencia negativa: Do not buy fish from this store. After the owner change the quality has taken a massive dive which is a shame when you want to support local businesses. I watched staff fumble to get a fish into a bag to the point one was hand picked out of the net. I paid for 14 rummynose but there were only 13 in the bag...I should have checked but trusted the staff. One did not look good in the bag, floating to the top on the 5 minute drive home, likely the roughly handled one. While acclimating them to the water temperature I could see 1 fish dead in the bag! After a week 6 more have died. As someone who has cared for fish/aquariums for over 10 years I take great pride in the quality of my tank and have never had an experience like this. I urge you to avoid the store if you're after any fish. I will be sticking to trusted stores like All Fish to You which I've bought fish from with no issues. They know how to handle and care for animals and have even shipped fish to me overnight with no problems, compared to this store where a fish won't even make the 5 minute trip home.

Experiencia negativa: Bought some fish and within 2 days 5 had died, paid $100 and got $50 worth of okay fish. Will never go back

Experiencia fantástica: This is hands down the best aquarium store around! The staff are incredibly knowledgeable and always willing to share their expertise. I learn something new every time I visit. They have a fantastic variety of fish, as well as a huge selection of accessories to suit all aquarium needs. The atmosphere is friendly, and the people here are genuinely passionate about what they do. Whether you're a beginner or an experienced aquarist, this is the perfect place to shop. Highly recommended!

Experiencia negativa: Unfortunately, my experience at this aquarium shop wasn’t great. I was completely ignored by the staff. I waited for around 10 minutes and there was only one staff, and the staff was with other customer. Never bothered to say a hello.

Experiencia positiva: Knowledgeable staff. Colourful coral and fish. Steps into shop. Good parking out front

Experiencia fantástica: We are snake novices and the young lady knew her stuff and was very excited to know my daughter was getting a snake and share her experience. We purchased a great tank for our childrens python and the right accessories to get started. And know what to get as we add lighting and other accessories. We will be back.

Experiencia fantástica: Great range of aquatic creatures and equipment

Experiencia fantástica: Staff are very helpful

Experiencia fantástica: Helpful staff good owners

Experiencia fantástica: Alway extremely helpful, I have been going here for years and have always been so happy with the fish, plants and shrimp I have bought. The staff are friendly and are always happy to answer any questions I have.

Experiencia fantástica: Incredible selection of fish and corals, service is fantastic

Experiencia fantástica: The only place I buy my fish, great shop

Experiencia fantástica: Really lovely staff really beautiful place

Experiencia fantástica: Great fish

Experiencia fantástica: You have to go in and check out the renovations. Shop is looking great.

Experiencia fantástica: Amazing!! Very helpful, friendly and knowledgeable people.

Experiencia fantástica: Renovation looks awesome, staff really knowledgeable and always easy to talk to! Top quality stock

Experiencia negativa: All there marine tanks are full of killing parasites, they won’t even give you a warning or a heads up!!! Then they tried to rip me off with dirty dry rock in the garden for $30 a kilo.

Experiencia fantástica: Daniel and Max help me out each week I bounce ideas off them and they always come up with solutions, the whole team there are awesome !! Cold water, tropical or saltwater they have it all, even reptile equipment!

Experiencia positiva: I'm always happy when I am in an aquarium store. The youngsters who run this seem to be pretty switched on with fish. All the tanks are well maintained.

Experiencia negativa: Very disappointed. Was advised that the 5 Pacific Blue Fish we bought could be added to the garden pond and we questioned its a new pond with lotus. We were sold fish food and told just let the fish sit in the plastic bag until the next. There was no advice on water testing. All fish die within 2 days. Total waste of money. Went to the another aquarium and the husband and wife at Long Jetty were so helpful tested the water and advice us to wait and have the water tested again. They cared about their customers not the sale.

Experiencia fantástica: My first time experience at Fantasea aquarium, Really helpful and knowledgeable staff. Great range of beautiful healthy fish and products, will be returning soon to get some fish for my tank.

Experiencia fantástica: Great! Know nothing about it, in and out with heaps of help and advice.

Experiencia fantástica: All i can say is "Fantastic shop". Yesterday for the first time in years I have been in the shop and I realised that a massive change is happening. Customer service was amazing and the range of new corals was brilliant. I can see there is big changes. The boys were hard at it to help the shop and everything was looking much better. The old sumps were cleaned out, the old display tanks were getting replaced with new ones and the vibe in the shop was next level. I will be a happy returning customer.

Experiencia fantástica: We are very new to fish and aquariums. Dan (Rex), was super patient with us and provided all the information we needed and I will happily return in the future. He was very patient and understanding with my 5 and 7 year old sons firing consistent questions at him as well.

Experiencia positiva: What a great place to visit and chat to truly knowledgeable and helpful staff. When we're planning they will certainly be included

Experiencia fantástica: Nice shop, friendly staff :)

Experiencia fantástica: Great selection of stuff for your fish tanks ...run by owner who knows his stuff

Experiencia fantástica: Expensive but experienced staff, great range and amazing corals.

Experiencia positiva: Not much stock

Experiencia fantástica: Fantastic helpful staff who know their stuff. Would highly recommend for all your aquarium or pond needs.

Experiencia negativa: Arrogant. Driver of the ute thinks he can park wherever he wants with total disregard for anyone and anything. Parked dangerously in a no stopping at Woy Woy in the rain forcing cars into a dangerous position to get around him. Don’t trust the livelihood of your fish and aquatic life with somebody who can’t follow simple road rules. The response says the ute “broke down”. Convenient that it “broke down” opposite a mechanics without any hazard lights or any person within kooee of the vehicle. What an amazing coincidence.

Experiencia fantástica: Nice staff and very expierenced in all aspects aquarium care.

Experiencia fantástica: Amazing range of tropicals, lovely girl here gave me some great advice on axolotl keeping and raising. Definitely coming back again

Experiencia fantástica: Very knowledgeable staff

Experiencia fantástica: This is a well managed facility with courteous helpful staff.

Experiencia fantástica: The owner here is so helpful, for a newb with all thing fish, i was lead in the right direction and given knowledge and skills, I highly recommend if you are looking for a great experience both looking at beautiful fish or looking after a business who is extremely helpful.. support local and support good people!!

Experiencia positiva: Fish look sad... A bit expensive but good for your Saltwater needs.

Experiencia fantástica: Wally is the best!

Experiencia negativa: Very overpriced and under stocked. Sold me some fish whom shortly died due to ich, luckily i quarantined. Unfortunately wouldn't give any refund or amount of store credit. Have made multiple orders for particular livestock and never received a return phone call. Shame as the store is conveniently located. Will be sticking to known stockists in Sydney.

Experiencia fantástica: A very friendly helpful store, with lots to choose from.

Experiencia fantástica: This weekend I had my washing machine leak all over the floor, followed by my sink, so when my fish tank also decided to leak everywhere I was at my wit's end. I was so relieved to find out Fantasea was still open during lockdown on a Saturday afternoon. When I got there, the man searched high and low for the part I needed to stop my filter leaking. Unfortunately he couldn't find the part. He ended up searching his house for the part when he got home from work and brought it in to the shop on his day off the next day. When I got there they wouldnt accept payment for the part too! After the weekend Ive had coupled with the fact that I have a pregnant wife due to give birth any minute, this really made my day. Thank you guys so much I'll definitely be coming back for all my aquarium needs.

Experiencia fantástica: The staff are very polite and know there stuff and dont try and upsell to you. Tank nearly complete with my favourite shrimp of all time. Thanks again Fantasea Aquariums.

Experiencia negativa: Just rang and spoke to an American. I asked for some information and they told me to google it. No customer service highly recommend not going there

Experiencia fantástica: These guys are great very professional, insightful and knowledgeable of everything aquarium. Just bought an amazing 4 foot tank which is in the final stages of set up. If your looking for great service and have a passion for this hobby, these guys will sort you out and highly recommend if you live on the central coast. Thanks heaps !

Experiencia fantástica: Awesome staff. Great service

Experiencia fantástica: Friendly people who know their stuff. Great products & pretty fish.

Experiencia positiva: This place is great, I got so much information and help to set my tank up again after 5 years. The guy that helped me answered all my questions and made me confident in getting it up and running. I would definitely recommend this place. They have a good range and very helpful!

Experiencia negativa: Quite expensive place. You will be constantly hounded with upselling, a common tactic here. When you hit the checkout they'll take a few dollars off as if doing you a favour when they just charged you a 200% markup on some rocks and fish. Their knowledge of tropical is very lacking, but they pretend they know everything. This is particularly true with their shrimp. Can't comment on reef although that seems to be their specialty here so it's likely they are better in that area. The bloke with the glasses is pretty much the reason I stopped coming here. He killed a shrimp right in front of me as he was too rough with the net. Avoid if you can. Plenty of better places around that deserve your money.

Experiencia fantástica: The BEST in the Business. Shane and the team really went above and beyond for our emergency to save our fish from dying, upgrading us to a proper tank, delivering, setting up and filling with salt water the day after purchase. I cant recommend this business enough! Great selection or coral and tanks on display. Always a fresh amount of marine fish for purchase plus a huge variety of fresh water.

Experiencia fantástica: Beautiful selection of coral, invertebrates, salt and fresh water fish, aswell as accessories and anything else you could need. Staff super knowledgeable, lovely and helpful. Every Time I go in they spend a fair bit of time with me and ease my worries. Tony, Daniel and Hannah are an asset the team. Always leave super happy and with goodies in hand. They must be sick of how much I visit the store now hahah

Experiencia negativa: The place has beautiful things, but the service it's not good. Wrong information and lack of engagement from the shop attendant.

Experiencia fantástica: Loved it

Experiencia fantástica: This place has a serious selection of new family members! I was after a Betta and left with so much extra knowledge and confidence! The staff here know their stuff and love to take care of you. So grateful for our service today! Thanks you guys!

Experiencia fantástica: Great place great range of things and fish Staff are great and very helpful

Experiencia fantástica: Very knowledgeable staff. Great variety and reasonable pricing. I enjoy going here!

Experiencia fantástica: Awesome product and service very professional

Experiencia fantástica: Great range of coral

Experiencia fantástica: Really helpful staff

Experiencia negativa: I was hoping things would of changed with having a new owner but sadly it has not. Way over priced sometimes up to 75% more than other local aquarium stores. And they openly justify this by saying "we specialise in saltwater" well All coast aquariums sells Saltwater products and fish. No idea what their excuse for up pricing freshwater stuff. Customer service isn't great. Staff member repeatedly spoke over top of me, didn't want to listen to what I had to say. Savw yourself the headache and save your money and go elsewhere. Heck even buying online and waiting a couple of days is worth it. I know I'll be from now on

Experiencia fantástica: Great place very knowledgeable i get all my aquarium needs from them

Experiencia fantástica: Excellent friendly service from very knowledgeable staff.

Experiencia positiva: Real aquarium specialist. Helpful staff. Carry spare parts for pumps.

Experiencia fantástica: Informative, helpful and generous with their time.

Experiencia fantástica: Great customer service and friendly staff. The help that we got today was above and beyond and very knowledgeable. Will definitely return to this place for future purchases.

Experiencia positiva: Great staff with heaps of knowledge

Experiencia fantástica: Staff are very friendly and knowledgeable, some charmingly quirky Livestock are well tended to and 100% illness free on observation Dried and frozen stock are well stacked and competently placed Overall; lovely store, lovely people- would definitely recommend! - B

Experiencia negativa: No one approached us or seemed interested in serving us while in store. Parking not great. There was one other customer in the store and staff talking to each other.

Experiencia negativa: These guys take advantage of being the only major saltwater Aquarium dealer on the Central Coast and charge through the roof as a result. Come in here and you'll be paying at least twice the price for stock (fish, plants, rock) and an extra 50% on everything else. Price gouging at its finest! Save yourself a whole lot and just drive 40 minutes down the freeway. It's so worth it

Experiencia positiva: Good range but very pricey

Experiencia fantástica: Great service and good variety

Experiencia fantástica: Lovely place, full of healthy fish and staff that care about the health of your aquarium. Will definitely go here again for my aquarium needs :)

Experiencia positiva: I would definitely buy from them again! Very cool displays as well.

Experiencia fantástica: Had a great experience today. Really enjoy visiting the friendly team. Today they really went out of their way to look after my friends and us. Sold me some beautiful corals and had a great chat with the knowledgeable team on the corals and some fish we’ve bought prior. Highly recommend. That pink morph is just divine.

Experiencia negativa: My tank had six thriving fish. We purchased one fish from here - it looked like it was in good shape but it was spotty so we couldn’t see the ich on him. A few days after we added the fish from Fantasea our fish were infected with ich and very sick. Then a couple of days later they all died. I’m very upset and will never set foot in this store again.

Experiencia fantástica: One of the staff was so happy to share many years experience , advice and save us many $$$

Experiencia fantástica: Lovely guy was really helpful

Experiencia fantástica: Great service, fantastic range and they stock Aqualina lights so we'll done!

Experiencia fantástica: Nice

Experiencia fantástica: Nice

Experiencia fantástica: Great service and great advice everytime you drop in there

Experiencia positiva: It has a very large range of fish and aquarium products, and they are very helpful.

Experiencia fantástica: Great range and service. Many swimmy Bois.

Experiencia fantástica: exceptional service- the team are incredibly friendly and knowledgeable, went above and beyond to assist us.

Experiencia fantástica: Has everything you need

Experiencia fantástica: So many colors

Experiencia fantástica: Awesome fish shop excellent staff