Head To Tail Pets
📍 Localización y contacto
📷 Fotos del Head To Tail Pets
ℹ️ Información
Our goal is to provide excellent customer service at all times as well as the right advice. We love for people to bring their pets in for a visit. The Staff at Head To Tail Pets are trained in pet nutrition and health care and work very closely with a local vet to provide customers with information to be the best pet parent they can be.
¡Bienvenido a Head To Tail Pets, la tienda de mascotas premier en Albany, Australia! Nuestra tienda se dedica a ofrecer una excelente experiencia de compra para todos los dueños de mascotas y amantes de los animales.
Aquí hay algunos aspectos destacados:
- Personal amable y conocedor siempre listo para ayudarte con una sonrisa.
- Una amplia selección de productos de calidad para todo tipo de mascotas, incluidos peces, perros, gatos y más.
- Un servicio al cliente excepcional, asegurando que te sientas valorado durante tu visita.
- Consejos útiles para configurar acuarios y cuidar de tus mascotas, facilitándote encontrar todo lo que necesitas.
- Un ambiente acogedor que las mascotas y sus dueños aman visitar.
¡Ya sea que estés comprando suministros, juguetes o alimentos, encontrarás lo que necesitas en Head To Tail Pets!
🕒 Horario de apertura
- DOMINGO: 10H-16H
- LUNES: 8:30-17:30
- MARTES: 8:30-17:30
- MIéRCOLES: 8:30-17:30
- JUEVES: 8:30-17:30
- VIERNES: 8:30-17:30
- SáBADO: 9H-17H
🎟️ Compra tu entrada
🗣️ Head To Tail Pets: Opiniones
Experiencia negativa: Every time we come to this store we are constantly questioned when we buy an animal or products I understand why they do but we always come here and there is a matured lady who’s customer was awful
Hi Rebecca, thank you for your feedback. All live animals we have store policies we need to let every customer know about.
thank Lynelle.
Experiencia fantástica: Great service and savings.
Thank you, Bindi, for our 5-star review.
Experiencia fantástica: Friendly staff, always helpful
Thank you, Belinda, for our -star review.
Experiencia fantástica: Staff are always friendly and helpful
Experiencia fantástica: Went in to set up a fishtank we inherited. Got some great advice and service from the friendly staff who were very patient as we dithered over decisions. So glad they were able to guide us and as a result have very happy kids with their very pretty new pet fish Prince.
Experiencia fantástica: Went to head to tail pets in Albany yesterday the service was fantastic and the information they gave us was spot on thanks again
Thank you Linda for the fantastic 5 star review. We welcome your feedback and would love to see you again soon Sheryl
Experiencia fantástica: Firt time visiting this shop. Had alternatives to what I currently buy. Staff were friendly and approachable.
Thank you Sheri for your 5 star review. Our staff are passionate about pets and their owners and giving the best service. We would love to see you back in store. Sheryl
Experiencia negativa: Called in to buy some fish. Service here is non existent. No one asked if we needed help, in fact not one person even acknowledged us. Disgusting
Hi Alex, we take pride that our customer service is always given to our best of our ability. We are sorry you have had this experience. I would love to be able to have more information so we can better assist you the next time you visit us. Would you please email me on [email protected] so I can get into contact with you. Kind regards Lynelle
Experiencia positiva: Bit too pricey for me nice stuff and all but too pricey
Hi Keith, thank you for the 4-star review.We always try to aim to get the best to our customers.How could we improve to get a 5-star from you. Cheers Lynelle
Experiencia fantástica: Always have what I need for my fur babies
Hi Stacey,
Thank you for your 5-star review.
Cheers Lynelle.
Experiencia fantástica: Good quality products and helpful staff.
Hi Jenny,
Thank you for the review.
Experiencia fantástica: The best pet store in the great Southern
Thank you for visiting our store Michael and taking the time to give us an amazing 5 star review!
Experiencia fantástica: This pet shop has everything you need for your furry and feathered friends. And the service was helpful and friendly!
Thank you Gwendolyn for the five-star review!
Experiencia positiva: Friendly service
Hi Darian, thank you for your review. We always strive to give the best service we can. We would love a 5-star review from you next time. What would you like us to improve on?
Cheers Lynelle
Experiencia fantástica: 5 star service from about the nicest people in Albany! Extremely helpful and all the staff obviously have a genuine love of animals. Our 2 dogs got spoilt with treats, which was appreciated! They have a great range of products at really good prices and we bought some really unique collars and leads. We highly recommend a visit to this business:)
Thank you, Sally, for the great review and the 5-star rating. The team absolutely love the animals and the customers.
Cheers Lynelle
Experiencia fantástica: Couldn't find a daschund harness but staff were extremely helpful. Super friendly staff
Hi Renea, thank you for your 5-star review. We are so pleased that the team where able to help you find what you were looking for.
Looking forward to seeing you back in store.
Cheers,
Lynelle
Experiencia fantástica: Pet care and pets. We bought fish for our pond. The young lady who served us was great.
Thank you Mark for your 5-star review. Cheers Lynelle
Experiencia fantástica: This pet business stocks a good range of products and they try hard to help. Good staff who will carry a heavy bag of seed for an old fella like me!
thank you Rowan for your star review cheers Lynelle
Experiencia fantástica: Its a great experience to have local support. I rate the team high for their knowledge, in my case - aquariums, getting fish etc. Lana and Mitch helped me a lot in choosing my fish and setting up my tank
Thank you Krishnaprasad for your 5- star rating .We are so happy that your experience was great.Mitch and Lana have great knowledge in fish.Cheers and thanks Lynelle:)
Experiencia positiva: Would recommend them to anybody needing help with their pets needsm
Hi Wayne, Thank you for the 4-star review.
How can we receive a 5-star review from you.
Cheers Lynelle:)
Experiencia fantástica: This place has great customer service. I recently had to go to the other pet store because these guys were having there roof fixed and it made me appreciate how good they really are.
Hi Sheehan, thank you for 5-star review.We are sorry we could not help you with your order. Next time remember we have an online store that can be ordered from. Emailing an order is also always available. Cheers and thanks Lynelle
Experiencia fantástica: Friendly, simple and easy to find
Thank you for our 5-star review Christopher.
Experiencia fantástica: Found M For M food for Albus
Thank you for the 5 star review Vicky.We strive to always have plenty of stock of Meals for Mutts but sometimes our hands are tied with supply issues.
cheers
Lynelle
Experiencia fantástica: We came to pick up a kitten from the Animal welfare who use the shop as a meeting place. All the staff were so kind and extremely helpful and our new kitten was a little spoilt after we had finished.
Thank you for your 5 star review.Feel free to pop in anytime for us to help with the needs of your kitten.Cheers Lynelle
Experiencia positiva: I’ve been buying my pets in here and there very clean and healthy but some of them look sick but you guys have good service
Hi, Daisy thank you for your review. We strive to give the best service. We take pride in looking after all our animals. If we do have a sick animal they will be prioritized to be cared for and not sold and returned to the breeder. cheers Lynelle
Experiencia fantástica: Friendly and attentive staff and a massive selection of products.
Thank you Emiiri for the 5 star rating.We look forward to you popping in again. Cheers Lynelle
Experiencia fantástica: We went there expecting to pick up one kitten and ended up taking 2. The staff and the store were excellent. Loved the whole experience.
thank you Jo for your 5 star review.
cheers Lynelle
Experiencia positiva: I love your shop and I best pet shop in albany
Thank you Duane for your updated 4 star review.
Experiencia fantástica: Great Service and Range of Pet Supplies
Hi Michelle, thank you for the 5-star review.We look foward to seeing you in store again.
cheers
Lynelle:)
Experiencia positiva: Thanks for letting Zeus choose his new toy.
Thank you for your review, Zeus is always welcome to choose his toy.As a team we always strive to do our best and would love a 5-star review what positive advice would you give to us.Please email me on [email protected] cheers Lynelle:)
Experiencia fantástica: Love bringing the pup in for a sniff around and dog treat. Always friendly and helpful staff. Good range of products and have good toys in the bargain bin usually.
Thank you for your review.
Thank you for your review.We absolutely love having our customers furr babies come visit.
cheers Lynelle
Experiencia fantástica: Washed the dog ... 5 stars and a "Woof" from her ... staff super friendly and not scared of a German Sheppard... which is great because she is a lovely dog ... unless you try to jump my fence ... then your toast.
Hi Darius, you and your GSD are always welcome. Thank you for the 5-star review.cheers Lynelle
Experiencia fantástica: Excellent customer service provided for the fitting of a soft muzzle. Travelling across the country and protecting against baits. Highly recommend
Thank you Les for your 5 star rating.Our team always strive to help customers the best they can.We look foward to the next time you in Albany to pop in.Cheers Lynelle.
Experiencia fantástica: Staff were so friendly and helpful.
Hi Julie, thank you for our 5-star review today for Head to Tail Pets.We look foward to seeing you in store again. cheers Lynelle
Experiencia fantástica: Friendly and very helpful. Thank you
Thank you, JoAnne, for your 5-star review. We look forward to seeing you again. cheers Lynelle
Experiencia positiva: Friendly staff, store offers a wide selection of products for your companion
Thank you for your review, Gary, at Head to Tail Pets we strive to always give the best we can to our customers and our fur customers. To help us improve what would you suggest for us to receive a 5-star rating. cheers Lynelle
Experiencia fantástica: Good owners
Thank you, Brett, for your 5-star review. Cheers Lynelle
Experiencia fantástica: Very helpful staff, good products well stocked
Thank you, Danica, for your 5-star review of Head to Tail Pets. We look forward to seeing you in store again.
Experiencia fantástica: Friendly staff, always greeted with a smile. Very knowledgeable and helpful with my queries. Shout out to Lana for her enthusiasm and expertise on all things pets!!
Thank you, Ester, for your 5-star review for Head to Tail Pets. As a team we always try to give the best service possible to our customers. We look forward to having you pop into store again. cheers Lynelle
Experiencia fantástica: Helpful, professional and have an awesome product line.
Thank you, Denmark Thrills, for your 5-star review. At Head to Tail Pets, we strive to give the best service possible. We look forward to seeing you in store again.
Cheers
Lynelle
Experiencia negativa: Costs are pushing up their prices. Sad for that. :-(
Thank you, Graham, for the feedback. At Head to Tail Pets, we appreciate your business, we offer a club membership that you can join online or instore. This will allow a discount structure for you. Please contact me with your contact details to [email protected] so we can work together to help you find a solution to your problem.
thanks
Lynelle
Experiencia fantástica: Amazing service, thank you for going the extra mile - it is much appreciated.
Thank you slpZA for the 5 star review. We are always striving for the best for our customers and hope we can help you out again soon.
Experiencia negativa: No one there seems to know what they are talking about when it comes to most animals, manager has a severe attitude problem, never smiles. Most fish for sale are either crook or have dead fish in the tank with them. NEVER going back.
Thank you for taking the time to review us Twisted Silence. We value all feedback and would like to address the issues you have experienced. Would you be so kind to email [email protected] with your information so we could have a chat to be able to address the situation.
Experiencia fantástica: We have been in Albany four weeks and have been several times already to the store. We found it to be well stocked, staff are very friendly and helpful (unlike opposition ) Definitely the place we will shop for our large fur family
What a wonderful review Coral and thank you for your 5 stars. We are so pleased to be able to help people and their pets. We can't wait to see you in store again. Sheryl
Experiencia positiva: Plenty on offer for all types of pets.
Thanks Eric for the 4 star review. We are always striving for 5 stars. Is there something we could of done better to earn 5 stars? Sheryl
Experiencia fantástica: Amazing service especially from this one lady, she was amazing and helped us find what we were looking for. Her kind spirit lifted my hole day! I 100% recommend going to head to tail pets and our experience today makes us want to come back!!!
Thank you Angela for the amazing 5 star review. We love to please our customers amd if you could remember the lady's name who helped you that would be awesome .
We hope to see you back in store again soon. Sheryl
Experiencia fantástica: Great selection of fish
Thank you Demonic for the 5 star review. We hope to see you back in store soon. Sheryl
Experiencia fantástica: Really good pet shop! The staff are friendly & helpful plus knowledgeable and you can see they have a love for animals. One particular staff member (young girl with a grey beanie on) was fantastic she showed so much care into our little dog offered us great advice and variety of sample packs which has helped us find what our fussy dog likes to eat before we bought a large amount. She also suggested the prime 100 salmon roll and removing chicken from his diet, which I can happily say 3 weeks on his skin allergies have gotten so much better very little redness and his hair is even growing back on his feet and legs now. Thanks guys!
Thank you Jessica for your fantastic 5 star review. Lana is who helped you out. So happy that we could be of service to you and your pooch. Hope to see you back in store soon. Sheryl
Experiencia fantástica: Love it
Thank you Terri for your 5 star review. We love being able to help customers shop for their fury, feathered, or finned friends. Sheryl
Experiencia fantástica: There's lots of adorable pets (mostly guinea pigs, rabbits and fish) it also has good expensive pet food
Thank you Somewhat silence cat for the 5 star review. Your comments are appreciated.
Experiencia fantástica: Very friendly staff and a fun place to take my doggo. Nice selection of products. A bit pricey, although that may be because there are no other places in Albany with anywhere near the range of quality products... at least to my knowledge! Hydrobath is popular (I haven't tried it). On my most recent visit they had very cute kittens for adoption at reasonable price considering vaccinations/ microchips/ flea+worm treatment etc. Excellent place for buying different brands of single protein frozen BARF dog food at reasonable price.
Thank you Erin for the fantastic 5 star review. We would love to see you in store again soon. Sheryl Owner
Experiencia fantástica: Always really helpful staff
Thank you Jesse for your 5 star review. Our staff are always striving to give great service. So happy that found them helpful. It would be great to see you in store again soon.
Experiencia fantástica: Great shop friendly staff
Thank you Anthony for you 5 star review. We are always looking on ways to help our customers as are so happy we could help you. Hope to seeyou again in store soon. Sheryl
Experiencia fantástica: Very good customer service, staff were very informative and helped me select the right grooming glove for my pug. Thank you to Lana for her help! 10/10
Thank you North for your 5 star review. We strive for customer satisfaction and are happy that Lana could provide.
Experiencia negativa: Not very friendly staff and not very helpful
Hi Rebecca. We are sorry you did not have a great experience in our store. We pride ourselves on our Customer Service and would love the opportunity to discuss further your review to be able to better ourselves to be at our best. Please feel free to email through your mobile number to [email protected] so I can touch base. Thank you Lynelle
Experiencia positiva: The staff were very friendly. There was a wide variety of pet supplies. It would have been helpful if there were signs showing where supplies for different types of pets were.
Thank you Janine for your 4 star review. We always strive for 100% customer satisfaction. Just wondering if you could please share how we could do better to achieve 5 stars?
Thank you Janine for taking the time to reply. A great suggestion. We have had signs for where products are for which animal but have had to take down during renovations. We will endevour to get them back up as soon as we can.
Experiencia fantástica: Lovely ladys in there
Thank you Tracey for you awesome 5 star review.
Experiencia fantástica: Excellent Groomers and a great place to find what you need for pets. The staff were very friendly and the prices are very reasonable. Thanks. Alex Cleaning Solution
Thank you Patrick for your 5 star review. Our Groomer strive for excellence so your review means a lot to them. Hope to see you back in store again soon.
Experiencia fantástica: This place is NO Good...Just kidding love the fish section
Thank you Dannyl for the five star review. We love our fish section too
Experiencia fantástica: very good dog grooming.Great prices.
Thank you for your amazing review Jacqualine! ⭐
Experiencia positiva: It's was just a pet shop.
Thank you for taking the time to review our store Maurice.
Experiencia fantástica: Great shop and staff
Thank you for the great review!
Experiencia positiva: Helpful staff,great range of products.
Thank you for your 4 star review Stephen, happy to help!
Experiencia fantástica: Excellent service staff are very friendly and knowledgeable
Thank you for your 5 star review Kylie! We look forward to seeing you instore again soon.
Experiencia fantástica: Great products and good prices
Thank you for taking the time to visit our store Steven and for the excellent 5 star review!
Experiencia positiva: Excellent facilities and plenty of products at the right price for a local business.
Thank you for your excellent review Fred! We hope to see you again soon.
Experiencia fantástica: Excellent! Huge range of everything pet related. Even something my 18 month old Mastiff won't be able to destroy too easily
Thank you Ross for your amazing 5 star review. We are happy to hear that you found the perfect item for your dog.
Experiencia fantástica: Very helpful staff and stock everything for pets
Thank you Tarja for the fantastic 5 star review. We look forward to seeing you again soon.
Experiencia fantástica: Amazing selection and staff helpful
Thank You Sandra for your 5 star review. Happy that we could help you out.
Experiencia fantástica: Friendly and helpful staff, good product range. Couldn't ask for more.
Thank You Chris for your 5 star review.
Experiencia positiva: Great displays and plenty to select from staff were very friendly
Thank you Maree for your 4 star review and for visiting Head To Tail Pets.
Experiencia fantástica: Very helpful
Thank you Jenny for your 5 star review. Happy to be of service.
Experiencia fantástica: Great friendly sevice
Thank you Jennifer for your 5 star review. We are always happy to be of service.
Experiencia fantástica: Awesome place
Thank you Gavin for your awesome review. We hope to see you again soon.
Experiencia fantástica: very friendly and helpful staff that know there stuff
Thank you Ben for the wonderful review. Glad we could be of service.
Experiencia fantástica: Service outstanding. Very knowledgeable and patient with my kids. The most products I've seen in a pet store to date. All clearly love animals as well.
Thank you Zoe for a such a positive review. Hope to see you and your kids again soon
Experiencia fantástica: Very helpful and friendly staff, would recommend
Thank you Bernardus! Hope to see you again soon!
Experiencia positiva: Family owned have all your pet needs and you will be looked after
Thank you for the kind and positive review, Dylan!
Experiencia positiva: Depends which staff member you get on the day but most are pretty good and helpful. Good range but pricey
Thank you for the review, Craig! We are constantly teaching all our staff members to develop their product knowledge to be able to assist every customer to their best abilities!
Experiencia negativa: Bloody expensive!
Thank you so much for taking the time to come visit our store and provide some feedback!
We aim to be competitive so if you would like to be more specific we would love to hear from you! [email protected]
Experiencia positiva: Great place to shop for pets pricey yet quality assured everything you need including cheaper prices for budget shoppers
Thanks for the kind review, Jessica!
Experiencia fantástica: I have had nothing but amazing service at this store, especially on going support with my aquarium, well over a year after I purchased it. Huge shout out to Sheryl and Jake.
Thank you for the lovely review Melinda!
Experiencia fantástica: Large shop with a Good variety of stock. Very helpful stafff & friendly.
Thanks, John!
Experiencia fantástica: Had a very pleasant shopping experience with head to tail pets. In particular an employee named Jake was very knowledgeable and helpful with what I required. Would definitely recommend shopping with this business.
Thank you Jonathan!
Experiencia fantástica: As usual great friendly service.
Thanks for the wonderful rating.
Experiencia positiva: Plenty of knowledge to get things done
Thank you for the review, James!
Experiencia fantástica: Friendly staff and a massive rage
Thank you for the lovely review Daniel!
Experiencia fantástica: Wonderful staff, great products, very family friendly - highly recommended.
Thank you Mark for the review!
Experiencia positiva: The staff are lovely. Well stocked and plenty of choices with a variety of brands. Grooming facilities for your pooch are great too. I suggest parking at the back as the road in front is busy and not much room for exiting your vehicle on the driver's side.
Thank you for the great review Sarah!
Experiencia fantástica: I am so happy with head to tail we are on a first name basis yes so helpful
Thank you Leasa, hope to see you again soon!
Experiencia positiva: This place had friendly, knowledgeable staff with the time to help me choose the right equipment for my aquarium and offered advice on tank conditioning. They carried out a decent range of products to choose from from multiple brands.
Thank you, Jeff!
Experiencia fantástica: Great variety of stuff for pets,even had dog chocolate for our puppies at easter..
Thank you Paul, We hope your puppies enjoyed the Easter treats!
Experiencia fantástica: Well stocked and good service
Thank you John!
Experiencia positiva: Friendly and competent staff. Good range of pet gear.
Thank you for the review Alan!
Experiencia fantástica: Staff are very helpful and their fish variety is large. Happy customer here.
We are glad you had a good experience, thank you for the review!
Experiencia fantástica: Great shop with helpful staff
Thank you for the five-star review!
Experiencia fantástica: Just brilliant great service great advice
Thanks Vicki!
Experiencia positiva: Great store, great huge stock up. Recent Renos look great adds more room. Dog grooming, the girls couldn't, clip one of my little dogs underside and around the back, they said he was far too anxious. So now I do them myself. But apart from that my other little dog groom was reasonable. They charge half price for doggie that they couldn't finish. Which was fare, so thank you. Owners seem like real descent peeps. Only other downer was the self dog wash ran out of flea and tick Treatment. To be fair, we were told before we entered the dog wash..We will be back.
Thank you for the review Patricia!
Experiencia fantástica: Great service
Thank you Craig!
Experiencia fantástica: Fantastic customer service and extensive knowledge, highly recommend.
Thank you Cameron!