Ings Lane Garden & Water Garden Centre
📍 Location and contact
📷 Photos from Ings Lane Garden & Water Garden Centre
ℹ️ Information
Aquatic-themed garden centre specialising in tropical fish, koi carp keeping and pond maintenance.
Welcome to Ings Lane Garden & Water Garden Centre, a delightful spot for all your aquatic needs. Here, our dedicated staff is known for their friendly and knowledgeable service, always ready to assist you with expert advice on aquarium and pond setups. The atmosphere is relaxed, making it an excellent place to enjoy some coffee or a meal at Emma's café, where delicious cakes and satisfying breakfasts await.
Our extensive selection of healthy fish and pond plants makes us a favorite among both beginner and experienced enthusiasts. Customers frequently praise our well-maintained facilities, clean tanks, and quality products. Whether you're looking for tropical fish, essential supplies, or simply a lovely place to enjoy some time outside, Ings Lane has it all!
Highlights of your visit include:
- Friendly Staff: Our team is committed to providing excellent customer service, always eager to share their knowledge and ensure you find what you need.
- Quality Livestock: We take pride in our healthy fish and vibrant aquatic plants, making it easy for you to create the perfect aquarium or pond.
- Inviting Café: Enjoy a delicious meal or treat while you visit, with options that cater to various tastes.
- Relaxed Environment: Experience our peaceful outdoor area, perfect for a coffee break amidst nature.
🕒 Opening hours
- SUNDAY: 10H-16H
- MONDAY: 9:30-17H
- TUESDAY: 9:30-17H
- WEDNESDAY: 9:30-17H
- THURSDAY: 9:30-17H
- FRIDAY: 9:30-17H
- SATURDAY: 9H-17H
🎟️ Buy your ticket
🗣️ Ings Lane Garden & Water Garden Centre: Reviews
Fantastic experience: Fantastic supply for your pond and aquarium needs, with a lovely coffee shop and garden centre, just to complete your welcomed visit.
Fantastic experience: Regularly use the cafe which is now run by Ings. The food is good and the service excellent.
Fantastic experience: I recently purchased a 5ft fish tank from this establishment, and I am extremely impressed with the level of customer service provided. The delivery process was seamless—prior to delivery, the team called to ensure I had enough time to rearrange my space, which was a thoughtful touch. After setting up the tank, I returned to the store as I encountered some difficulty with the glass top, particularly when trying to place items within the aquarium. I approached a staff member for guidance, and without hesitation, he assisted me in selecting the appropriate accessories. Not only did he recommend the ideal fit, but he also demonstrated how they would work, which greatly boosted my confidence in my setup. This was only my second visit to the store, and I felt well-supported throughout the entire experience. I highly recommend this establishment for its exceptional customer care and knowledgeable staff.
Fantastic experience: I'm a new pond owner and wanted a few pond plants. I was given great advice and shown the correct types for my pond
Positive experience: good shop very clean they know there stuff and are easy to deal with
Thank you! Appreciate you taking the time to leave your review
Fantastic experience: I have been visiting Ings lane garden and aquatics center for a number of years now and whenever I do the staff are always very welcoming and helpful. They are very informative and eager to assist. Whatever my reason for visiting is it is always a pleasant experience, I whole heartedly recommend a visit and although I haven't tried it yet the inhouse cafe/coffee bar is also a very popular venue.
Fantastic experience: Lovely place lovely healthy fish. Friendly staff
Fantastic experience: Recently popped in after a recommendation from a friend. I asked one of the staff on the counter for help as I was making my first wildlife pond. Extremely helpful and showed me everything I needed. Whilst I was looking at the plants outside, another staff checked in on me. All really passionate, clearly love what they do. A wonderful experience and will be visiting again!!
Fantastic experience: The best place for tropical fish in the area
Fantastic experience: Visited the coffee shop, delicious cakes and coffee ☕ . I'm becoming a regular visitor
Fantastic experience: This is mine and my husbands favourite garden centre (and we spend a lot of time in them!). The staff are always super friendly and helpful. There is a great stock of both pond and aquarium fish, we've had many and they have all been healthy. Staff are knowledgeable and ask questions before you buy to ensure that the fish are right for you but also so the fish have everything they need which is really nice to see as some places will sell anything to anyone. The outdoor plant area is well kept and well stocked and reasonably priced. We have bought many pond plants from here that we were unable to find elsewhere. Anything you need for your fish tank or pond you will find here and if they don't have it I bet they'd let you know where you can get it! There is also an area that sells small gifts and cards. The cafe is great, very fairly priced and gorgeous food and the staff are attentive and friendly.
Fantastic experience: Very helpful and knowledgeable staff. Great range of produce. Lovely small cafe.
Fantastic experience: We received excellent service at Ings Lane. We stopped by to buy some aquatic plants for our new pond and the lady there couldn't have been more helpful, taking the time to go through the different types of plants and what would work for us. A great experience.
Fantastic experience: The staff are knowledgeable, helpful and friendly. The plants were some of the best prices we've seen recently. Didn't try the cafe but it was obviously popular.
Fantastic experience: Called in with the dogs for a late breakfast, the food quality was superb at a reasonable price. Everything freshly cooked to order. There's a dedicated doggy area, thankfully inside. Treats and water for the dogs. Interesting and good selection of pond plants. We also enjoyed looking at the Axolotyls.
Fantastic experience: Great service at this local water garden centre. The tropical fish are gorgeous, and of beautiful quality. Great range of water plants and knowledgeable staff.
Fantastic experience: Lovely staff in the garden centre, prices are very reasonable, stopped off at the cafe for a bite to eat, and also lovely staff and food, prices also very reasonable
Fantastic experience: One of few brilliant aquatics in the area, staff are knowledgeable, friendly and helpful. Fish and plants are always healthy and for such a small area they have a huge selection. I never leave without getting what I went in for. Brilliant shop.
Positive experience: First time visiting this garden welcomed by lady on checkout as soon as we came through the door found everything we needed if you need anything for your fish tank this is the place to come
Thank you Peter
Negative experience: Very disappointed with the service went to buy a fish and because we had a certain fish already wouldn’t sell it to us but surely that our choice as we had the fish before which was fine so I think recommend fine but do t lose customers as I won’t be going there again Further to your response yet last year your sales person talked me into buying some fish I was unsure about and told me I wouldn’t have a problem as their fast swimmers but yet they never lasted the night as I predicted. I know my own fish and temperament yet you can’t take that in to consideration I’ll be going elsewhere in future where I’m actually listened too.
Thanks so much for your feedback about your visit. It's a shame you were disappointed. Our team always give out the best advice and guidance to every customer. We do not want customers to have any issues with fish, so we will always advise correctly and not give bad advice. Fish welfare is always our number one priority. That is why we would prefer not to take your money and turn down a sale. Many stores would simply take your money, this isn't what we do or what we believe in.
Fantastic experience: Friendly Staff lots of different fish and they have Axolotl
Thank you Amber, glad you enjoyed your visit. We do have a fabulous team here at Ings : )
Fantastic experience: Great fish shop, all fish all healthy and good condition. Definitely worth visit. Really good choice of food, equipment and decoration. Professional service. Fully recommended.
Thank you so much for your review and feedback. Pleased you found us helpful and hopefully we will see you again soon.
Fantastic experience: Always friendly and knowledgeable service. It's our go to for fish and aquarium essentials. Possibly not the cheapest, but definitely the best locally
Thank you Hail for this positive review. We try our best to ensure we give the best service possible and really appreciate when we get positive feedback.
Negative experience: First & last time we will be visiting the cafe here! 45 minuite wait for a pathetic looking tuna melt sandwich. £8.45!!!!!! Nothing else on the plate, apparently if we wanted side salad it was 50p extra. Come on guys ...wayyyy over priced for what we got. We were asked if everything was OK & when I gave my concerns was told its due to prices going up etc. There were 4 members of staff serving there & it's only a small place. Maybe cut the staff down & charge a reasonable price for food
Hi Julie, thanks so much for your review, we appreciate all feedback, good or bad. It helps us improve as a business. Our menus clearly state what choices we have on all selections available and the sandwich fillings are listed. The prices are next to each sandwich. We have options with the sandwiches to add a large salad with leaves, garnish, generous portion of coleslaw and crisps for £1.75 if you are feeling pretty peckish. Or we have other extra options, like chips if you wanted to add those onto your order. Always check out our specials board! We have some great seasonal deals on there, which have a competitive price point. If you felt you were waiting a long time for your food, always speak to one of our friendly team, they will check immediately on your order and update you. Please don't sit getting upset and agitated, it only takes a second to check with one of our staff. There will be price increases throughout many industries after the last budget. It is placing immense pressure on many, with huge rises in minimum wage, NIC etc etc. It is prominent in the press right now, especially with supermarkets, food prices will rise. We have taken onboard your comments and made some adjustments at the point of order, to ensure customers are happy, and are clear with what they are ordering. Kind Regards, Team Ings.
Fantastic experience: Love thos place good quality and very noligable staff to boot
Thanks so much Richard! Appreciate your review and feedback.
Fantastic experience: Always a great place to go. Everything you need for outdoors, plants, gravel, trees and also a great range of Indoor plants. It houses all the stuff for ponds, aquariums and tropical, and cold water fish.
Thank you Fiona. We really appreciate your review!
Fantastic experience: I recently visited this pet and fish store, and it was a fantastic experience! The store was very clean and well-organized, making it easy to find everything I needed. The staff was friendly and went above and beyond in helping me. They provided a lot of useful information for setting up and maintaining my tank, clearly knowledgeable and eager to help. Pricing was reasonable, with a good selection of fish, tank accessories, and supplies to choose from. It’s definitely a great spot for anyone looking to start or expand their aquarium. I’ll be coming back for sure!
Thanks so much for your review Benjamin. Great that you have found us and you enjoyed your visit. We have a very friendly and knowledgeable team here at Ings. If you require any further help you now know where we are. Hopefully see you again soon!
Fantastic experience: Super aquatic store, high quality, well cared for fish and invertebrates. Knowledgeable staff and food range of products. Nice cafe and small garden centre.
Hi Steve, thank you for your review and taking the time to do it. Really appreciate your feedback. Hope to see you again soon!
Fantastic experience: Over all good experience!!very happy with the ings lane staff
Thanks so much Thomas! Glad we could help. Hopefully see you again soon : )
Fantastic experience: Been to get some pipe for filter for koi pond, excellent service, freindly place. Only critism is when looking online there isn't much to see, update website adding more stock koi ect as I disnt know they sold stuff like this. Will be buying fish from here soon
Thanks so much for your review! Pleased you have now found us, appreciate your feedback too. Hopefully see you again soon.
Fantastic experience: Well, where do I begin? Firstly, I’d suggest you grab a cup of tea or coffee or whatever your favourite drink is. You could pop along to this garden and water centre and have a drink there whilst you read this review. You may need it. I’m a bit of an old dinosaur. A Yorkshireman who likes to moan and groan. I’m sure you’ve all met and know me very well. This isn’t a sprawling garden centre with a mosaic of concrete floors or roofs that look as if they wouldn’t remain fixed if the wind got up a little. Nope. It’s not got oodles of items stacked on pallets, nor the latest bargains at knock down prices. But … • The staff are all; o very friendly o extremely knowledgeable – beyond anything I’ve experienced in all my, way too many, years o unbelievably patient o polite, happy, relaxed, helpful, considerate, thoughtful, o kind, very kind indeed • The Café and food is; o competitively priced o hot o delicious o served promptly – they bring your drinks to the table before your food arrives o very clean, very tidy, exceedingly pleasant • The incredible bits; o tea is served in a large porcelain tea pot. Yup, one that doesn’t pour five gallons of water on the table. Oh, my word, pure heaven. o the porcelain cups are large and a pot of tea for 2 people has a smaller pot of hot water for top ups • Did I mention; o how kind and friendly all of the staff are o the large porcelain tea pot that doesn’t leak There’s a well organised section for each of the items they stock. Their knowledge of tropical and saltwater fish is, quite frankly, to be envied. There’s plenty of room to move around and explore each area. This specialist outlet has remained firmly focused on the core retail fundamentals; • good friendly knowledgeable service • clean, tidy with space to move around and browse It doesn’t “stack em high and sell em cheap”. In my, somewhat humble opinion, with the value I’ve alluded to above it doesn’t have to. As many of you will know, it takes a Yorkshireman a good week to find his wallet, and another week after that to remember the code to its lock. We’re not easily pleased when asked to spend our hard earned brass. Leaving a 5 Star review is as rare for me as it is opening my wallet. But … 5 Stars it is, not only with my thanks and appreciation but those of my better half and daughter. I’d like to leave you with my final words, if I may please. If you live local and enjoy a decent cafe or need support with your fish this garden and water garden centre is worth a visit.
Thank you, Darrell for your lovely review and feedback! We do appreciate the time you have taken in typing this. We have worked hard as a business to get the café back up and running again. Picking those tea pots took some effort too! ; ) Will pass on your comments to 'Team Green' Hope to see you again soon!
Fantastic experience: Had heard about the cafe, I stopped to sample the sausage and bacon rolls and had a coffee. Very friendly staff, food was lovely and prices about what you expect definitely will return as the do loyalty cards too. Highly recommend.
Thanks so much Andy for your lovely review and feedback, will pass it on. See you again soon!
Fantastic experience: We always get our fish from here. Great advice and have everything you need to start your own fish tank or maintain an existing one. Live plants, live food, full setups, fishtank decorations including wood, stone and manufactured, spare equipment. Whatever you need for your fishtank, they have
Thank you Zoe for taking the time to do your review. We do our best to stock a varied selection of aquatic products and livestock. We have a helpful and knowledgeable team here too if you ever need any further guidance with your fish keeping hobby.
Fantastic experience: We bought 2 gold fish for £12.50 each. Got them before 7 years ago, and they are still alive. Now we have a bigger pond, we bought another 2 ! Very helpful staff. We also bought 4 water plants and the lady (short curly hair) was very helpful and knowledgeable in recommending us what to get. Excellent customer service from her. Happy customer all round.
Thank you for your lovely review! We do appreciate it, and our garden lady is super helpful and really knows her stuff! Keep enjoying your lovely pond and hopefully we will see you again soon.
Fantastic experience: Absolutely brilliant place, staff are very knowledgeable and friendly and experienced in what they do. All fish and plants are very well cared for and the service is just outstanding. I have bought all of my aquarium setups here and couldn't be happier, I would definitely recommend ings to everyone that's into aquatics and gardening as a whole. Keep up the great work and professional service you all provide you are all awesome
Thank you so much Tony for your lovely review, we really do appreciate it and for choosing to shop with us! All of our team work really hard and are very knowledgeable. Always a boost when they get such positive feedback, thank you! Hopefully see you again soon.
Fantastic experience: BEST FISH SHOP IN OR NEAR HULL!!! This shop is the best place to go when setting up or caring for a fish tank. The prices are really good, and fish are in a very healthy condition. Staff are friendly, and we go in here so regularly that we know each other haha. If the staff are reading this, you can probably guess who we are. We have bought 3 fish tanks from here, two being proper community tanks, and the third being a small quarantine tank. Also all the fish we have have come from here. Need any tips on setting up your first fish tank or looking after certain types of fish? Ask the staff! They are very happy to help. Please see attached our fish tanks and healthy communities.
Thanks so much Brandon! We really appreciate your review and positive feedback. Our team do work really hard and are passionate about their roles and giving great service and advice. Thank you for choosing us we do appreciate your support as a customer. Hopefully see you again soon!
Fantastic experience: Me and my partner attended here yesterday afternoon and purchased a few supplies for our tanks. Unfortunately we weren't able to buy any live stock due to our schedule...Although the staff and particularly the gentleman that was busy cleaning the tanks were the most helpful I've come across at aquatic stores. We asked .any questions and he did not hesitate to answer us in depth with amazing knowledge and even took time to show us examples of certain things.... all whilst doing his routine tasks. This place is definitely one to visit and we will certainly be attending again on a more regular basis
Thank you Cairo for your lovely feedback and taking the time to do your review. Will pass on your comments to the trop room, they are always pleased to receive good feedback as they do work very hard, as do all of our team. See you again soon!
Positive experience: Great variety of pond equipment, happy to find the selection, and the staff for the most part are super friendly and helpful. Although the blonde lady can be a bit condescending. Edit: To clarify, the 'Blonde Lady' Was used in an identifying manner (The rest of the staff were male). In no way is this a statement on gender capability - and more so a comment on customer service quality. The person in question had an immense amount of professional knowledge that is clear, the problem is in the civility and deliverability of that information. Don't ask me a question i haven't a clue about, then laugh when i explain i don't know, then don't provide a follow up or clarification. For clarity: Used to work in sales and deliveries, know how to speak to a clueless customer without laughing at them.
Hi Danny, many thanks for your review and feedback, we do appreciate it! Sometimes it can be a bit of a task for the ladies as well as the guys of our team. We are a small team, often immensely busy and under pressure. Hopefully you haven't taken it to heart and we will see you again soon!
Fantastic experience: Great garden center, the only one in the area that has a good selection of pond plants. Knowledgeable staff and good selection of healthy plants. Not as many as somof the garden centres but i see this as a good thing, they have some more unusual plants and its obvious they are taken care off .
Thanks so much Nicola! Our garden team work really hard to keep it looking great outside. Our full team are passionate about their roles and giving great service and advice. Hopefully see you again soon!
Fantastic experience: Just went to get a few pond plants. Extremely nice lady helped us choose them and had a bit of a giggle to. Really like this place been using it for a long time
Thank you David for your lovely review! We do have a great selection of pond plants and our plant lady is super helpful, and likes to entertain the customers!!
Fantastic experience: After 27 years of diligent research … drum roll please … I have found it !! So pleased to make a visit to the home of Shaker Lady!! I had two pies to celebrate
Hi Andrew, unfortunetly, you are reviewing somewhere else!! Did enjoy reading your review, sounds like you enjoyed your visit, wherever in the world it is!
Fantastic experience: Lovely little garden centre. Great cafe and the plants are well cared for. The range of fish and tank accessories is great here, my little boy loves looking at all the fish and spotting the decorations in the tanks and I am always happy to see the tanks are so clean and well kept. Staff are very welcoming and helpful. My son loves the little stream and water features in the outdoors bit. To say it is only a small garden centre, I do always end up making a purchase when I come even when I don't plan to so I would say they have a good range of stock.
Thanks so much for your lovely review! We have put a lot of effort and work into our outdoor area over the last couple of years. Its looking really great now, so it is nice to get positive feedback about our outdoor space! We pride ourselves on the cleanliness of our systems and health and happiness of our livestock. Hope to see you again soon!
Fantastic experience: Great garden centre with a good variety of pond and aquarium equipment. Lots of different types of fish on sale that look well cared for and vibrant.
Thank you Sami for you lovely review and feedback. We put a lot of effort into what we do, and take great care of our plants and livestock. Hope you visit us again soon!
Fantastic experience: Excellent service, great layout with clearly signed plant types. Food was very tasty and will definitely be coming back again...
Hi Jonathan, thanks so much for your lovely review! Hopefully see you again soon. Make sure you re-visit our café once it re-opens after our refurbishment.
Fantastic experience: Great garden and aquatic centre purchased some fish with the help of the staff who gave me some good advice and had a coffee and a cake at Emma's café 5*
Thanks Paul! Really pleased you got the help and advice you needed while visiting. Emma's café has some fabulous cakes to choose from, maybe try one of her breakfasts on your next visit, they are very popular. Thank you for leaving a lovely review and taking the time to do it, we really do appreciate it. See you again soon
Fantastic experience: Really good service, the young lad working around the aquatic plants knew his stuff and was keen to help. The store had a great selection of aqua plants, love stock and aquascaping stuff and I’ll definitely be back!
Thanks so much Matt for your lovely review. Our trop team are very knowledgeable and helpful, and are happy to help and assist on all aspects of fish keeping and planted tanks. Hopefully see you again soon!
Positive experience: Great range of aquatics and a lovely cafe that serves a very nice breakfast.
Thank you Roger, we will pass on your lovely comment to Emma about your breakfast. Glad you enjoyed!
Positive experience: Nice place with plenty of fish and fish keeping products. Staff are helpful and informative. The animals seem to be healthy and well cared for. Some really nice coloured Betta fish to choose from. A nice little selection of water plants too. Unfortunately the outdoor pond section was closed, as its winter. The shop floor is clean and uncluttered, easy to get around. Some nice tank set ups on display. Will definitely be coming back in the future ^-^
Hi Sadie, thanks so much for your lovely review! The full team work really hard to keep the store very clean and presentable. The health and quality of our livestock is of utmost importance, as you have seen, we take great care of them. Our outdoor section is very well stocked during the warmer seasons. We do keep the area closed when we have a storm blowing through, for safety reasons. So that is probably why you couldn't gain access, we've had rather a lot of storms this season, and we have to have a good tidy up afterwards.
Positive experience: Visited the cafe for breakfast. Very good and gluten free options too, even sausages!!
Thank you Jacki, I will pass your comments onto Emma, as the café is a separate business to the garden centre. I am sure she will be very pleased with your feedback.
Fantastic experience: An amazing, well stocked shop hidden on a housing estate. Sells absolutely everything you need for keeping fish as well a large wide range of live tropical and cold water fish and a small cafe in store too. Great knowledgeable staff who were friendly and gave helpful advice.
Thanks so much for your lovely review Anna! We have been trading for over 50 years, so the houses, and village, have developed around us over the years. Customers are always amazed we have been here for so long! Our little café has been the perfect addition to our business, and gets lots of compliments on the food they serve. Especially the breakfasts! Great to know you got the advice you needed from our fantastic team. See you again soon.
Fantastic experience: Well impressed today had a problem with a leaking rubber on an Oase filter the guy at the counter could not have been more helpful a rare commodity in today's climate He persevered until it was fixed I shook his hand and went away happy ! Been using this place many years highly recommended Howard Jennings
Thank you for your lovely feedback and review Howard! All of our team are very knowledgeable and helpful. It is always very much appreciated when a customer gives positive feedback, as our team work very hard at their jobs, and aim to give great service and advice. Pleased we were able to assist you and help fix your filter and get you back up and running again! Hopefully see you again soon.
Fantastic experience: We didn't buy anything, but we did eat in the cafe. We had sandwiches and 2 pots of tea. Sandwiches were stunning, fresh and well filled. Super value for money. We'll be back, might have some of the gorgeous looking cakes next time.
Thank you Colin for your lovely review of the café. We will pass it onto Emma and her team, hope to see you enjoying some cake next time!
Fantastic experience: Purchased some fish for hear today the staff in their fish bit are very friendly and have excellent knowledge on the fish. Will definitely be getting some more from there soon
Thank you Joe for your lovely review, we do appreciate it! Our trop team are very knowledgeable and helpful. They always strive to give the best advice and service. Hope to see you again soon.
Fantastic experience: Not been here for many years, just thought I'd go in and price some Fish tanks up. As I'm doing another setup, and was really surprised how much bigger it is from the last time I was here. Staff are friendly and approachable, will help you out if you need any information about products. Live Fish are kept ed in clean tanks a wide selection of fish for sale, (as this is where I used to buy my fish years ago). They have a little café inside to, Koi fish for sale aswell. Then of course there is the garden center which is good to, just waiting on phone call on Tuesday for purchasing a fish tank. Been a few weeks now since I got my fish tank, its all set up now and plants and fish are in. Will be buying all my fish from here, and still give good knowledge and information if needed.
Hi Shane, thank you for your lovely review and positive feedback. Great to hear you chose to visit us again after many years! We have made lots of changes to the business in the last ten years which have greatly improved it. Hopefully we can obtain that colour and style of aquarium for you to complement your flooring!
Fantastic experience: Good fish well taken care of and lots of advice my parents favorite place to get their fish.
Thanks so much Laura!
Fantastic experience: Been coming for years and the recent visit was excellent. Great healthy selection of fish which are encouraged with different food to their preference. It's fun to see them munching a cucumber! Staff know the behaviours and characteristics of their fish and give great advice for your existing tank. Fish were cared for while catching them and well wrapped for the journey home.
Thank you for your lovely review Lauren, we do appreciate it. Our trop team are passionate about fish and taking care in the job that they do. We try to give the best advice and help when required. Hope to see you again soon.
Fantastic experience: That's a fantastic place for all your water baby's Needs there is a cafe Emma's cafe nice food looks amazing and it is amazing . There is the woodmans a garden sent to the other side i'd recommend giving up the sweat and going to England garden water center
Many thanks Carl for your lovely review, glad you enjoyed eating at Emma's café as well. Hope to see you again soon.
Fantastic experience: Just had the most lovely breakfast. Everything was fresh and HOT. Which is very good. The staff are pleasant and helpful. The price is reasonable. Thank you for a very nice visit. Karan and Trev
Thank so much for your lovely review Karan! I have passed it onto Emma. Her breakfasts are certainly popular and enjoyed by many.
Fantastic experience: Really helpful and knowledgeable staff, cafe is really nice too and not over priced.
Thanks Leslie, appreciate your lovely review. Glad you visited and enjoyed the café. Emma's is a very popular stop, the breakfasts and afternoon teas are a favourite!
Fantastic experience: Lovely little garden centre with cafe. Ample parking. All the staff were friendly and knowledgeable. I’ll be going back to get plants to brighten up my garden space.
Thanks so much Anne for your lovely review! Really pleased you have found our shop and enjoyed your visit to us. We hope you sampled the café, it is a favourite of many of our customers! Thanks again, see you soon.
Fantastic experience: Excellent choice of plants at a great price. So much cheaper than the nearby garden centres.
Thanks Colin, we pride ourselves on having a different mix of plants from the usual crowd. Not the biggest range, but a varied and unusual selection. Appreciate your review, thank you!
Fantastic experience: My go to place for anything pond or fish related. Honest answers, honest prices.( I have no connection with this business)
Thanks Neil, appreciate your lovely review!
Fantastic experience: Great range of aquatic essential both indoor and garden. Lots of helpful staff with great knowledge and a small but good café. Went get items for an outdoor barrel pond and there was lots to choose from
Hi Simon, many thanks for your lovely review! We do our best to stock a great selection of aquatic plants, glad you picked up what you needed. We really do have a fabulous team here at Ings, always happy to help and assist. Our café may be small, but it is fabulous as you have found out. Hope to see you again soon.
Fantastic experience: Absolutely brilliant service..Great advice on a problem I had tested pond water, Great information on what are best plants. Fantastic staff
Thank you so much for your lovely review! Pleased we could help advise on the issues with your pond. Hope to see you instore again soon!
Fantastic experience: Started to rewild my garden, after making the pond headed to ING's Lane Garden Center. Spoke with a lady called Susan, she was amazingly helpful to me and my wife. We learnt more about Aquatic plants from Sue than most books we read. Sue took time out with us, taking tine off her normal work, Amazing! All staff were very friendly and helpful. Keep it up guys!! Your all great
Thanks so much for your lovely review Kevin! We have passed on your comments to Susan, she was very grateful and appreciative of your feedback. Susan works very hard and is very passionate about plants and gardening and is always happy to help and assist with garden or pond plant queries. Hope to see you again soon!
Positive experience: Great if you want fish and accessories , but not a garden centre, hardly any plants
Hi Susan, thank you for your feedback. We are mainly an aquatic centre and do advertise ourselves as that. We are a small family owned and run centre that concentrates on quality rather than quantity. Unfortunately we don't have an endless selection of garden plants, again, we only concentrate on selecting the unusual and plants that are suited to ponds or bog gardens. We have a fantastic collection of perennials to browse through as well. Many describe us as 'a hidden gem' because we are a refreshing change to the monotonous large chain stores. We now have the addition of the very popular cafe which Customers love to take a break in after shopping.
Positive experience: We came here for tropical fish and also inspiration for our garden pond, was expecting more set ups out on show (ponds) Good choice of tropical fish but nothing unusual or any different to our local pet shop even. We traveled from scunthorpe and we left empty handed. Was a little disappointed tbh. Staff were lovely though. Cafe nice and clean, food was nice but over priced.
Hi Hayley, many thanks for your feedback, we appreciate you taking the time out to do a review. Not sure what you mean by 'set ups' on ponds, did you mean ponds that are established and full of fish? Or pre formed ponds for sale? Glad you liked our tropical fish room! As you will have seen the presentation and cleanliness is top notch! We have a big selection of tropical fish, we stock all the favourites and get a mixed variety of many other fish on a regular basis. If you were after oddballs or tankbusters, then yes, you would be disappointed, as we don't stock them. We do have a fantastic team here at Ings so thanks for saying so, it is nice to hear positive feedback! Our store is smaller than the chain centres, but, as many say, we are a hidden gem. We concentrate more on quality rather than quantity. Do appreciate you taking the time out to visit us and at least you enjoyed a bite to eat at Emma's before your trip home.
Fantastic experience: Been shopping here for years for all our auquatic items. Never had any issues and cake in the cafe is the best around.
Many thanks Clare for your lovely review! As a long standing customer you will have seen many changes and improvements to our store over the years! Emma's Café has certainly been a fabulous addition!
Fantastic experience: Gave us valuable advice on getting the right plant's. Always friendly whenever we go!!valve for money!!
Many thanks Tracey for your lovely review! As always, our wonderful team do their very best to give the correct advice and great service. Hope to see you again soon.
Fantastic experience: We love this garden centre. Cafe is welcoming. However, we mainly visit for the aquatics. Very knowledgeable and helpful staff. Faultless, in fact, of their knowledge and care for fish, plants etc
Thank you so much Janette for your lovely review, we do appreciate you taking the time to do it. We have a fantastic caring and friendly team who often go above and beyond within their jobs. We take real pride in the health and quality of our livestock and plants. Hope to see you again soon!
Fantastic experience: Brilliant place, staff all helpful and informative and the on site cafe Emmas only serves to enhance the experience. Menu to suit all tastes including a full english with black pudding for those that want to start the day off on the right footing.
Many thanks for your lovely review! Emma's café is very popular and Emma and her team concentrate on giving excellent service and serving quality food. It is a fabulous addition our fantastic store. Hope to see you again soon.
Fantastic experience: Absolutely amazing? Really helpful and knowledgeable and very patient with all my questions. I was after a pump and filter for our wild bird pond and they helped me chose and then assembled everything for me so all I had to do was put it in place
Thank you Pamela! Appreciate you taking the time to leave a lovely review! Hope all are enjoying their new pond!! Any further advice you know where we are.
Fantastic experience: Absolutely fantastic garden centre, staff are so friendly, knowledgeable and helpful and passionate about gardening and plants! Thanks so much for your help in planning and finding plants for our 3 wildlife ponds…we will be back! Great selection of aquatic plants
Thanks so much for your lovely review and feedback! It was great to hear you visited us via a recommendation. We all work very hard at Ings and really concentrate on giving great customer service and sound advice. Would be lovely to see some photos of your pond planted up! Now you have found us, we hope to see you again soon.
Fantastic experience: Went here today for breakfast (1st time visiting) and thoroughly enjoyed my visit. Very nice food, very good price and service and lovely staff. What's not to like!
Thank you Lucy for your lovely feedback. Will pass it onto Emma and her team, they will be pleased! Hopefully see you again soon.
Negative experience: Atrocious customer service, manager was condescending, uneducated and useless, as was the young assistant. We bought 7 fish from them and within just under 3 weeks, our established aquarium of 4 years had been wiped out but everything was our fault or Yorkshire Water's. Took absolutely no responsibility, had a ridiculous answer for everything. There are plenty of places in the area where you can buy with confidence. AVOID!!!
Hi Eloise, thank you for your feedback, which we always value. At times fish keeping can be a very frustrating hobby. It is more about keeping water rather than fish. We always encourage customers to get in contact with us straight away if they think there is an issue with their aquarium or fish. Our full team are very knowledgeable and helpful, and feel your comments about two members of our team are un-justified. Especially as they spent over forty-five minutes trying their best to help you and your father with the issues you have encountered. Always contact us first, if you think there is a problem, rather than taking conflicting advice from other stores. In this situation it wasn't helpful, and you didn't give us the opportunity to help you as soon as you realised there was a problem within your tank. You also didn't give us the opportunity to carry out a water test, which again, would help pinpoint any issues. We also told you we offer a skin scrape service, so can easily identify any health problems on a fish. We carry this out several times a week on all of our livestock, along with many other health checks. This is one of the requirements of our livestock licensing which is awarded from the local authority. Unfortunately, it appears that a combination of issues in your aquarium cultured the perfect storm which led to the upsetting situation of the loss of the fish. Hopefully you will gain some confidence back in fishkeeping and keep up with this wonderful hobby.
Positive experience: Popped in to buy some pond plants, this was about the only place that had any as it's the wrong time of year. They explained that there wasn't much choice at this time of year with it being so cold but pointed us in the right direction. I was amazed at the size of the place. Everyone was friendly and knowledgeable and there was even a cafe which I hadn't expected or I would have left room for coffee and cake after my lunch. Well worth a visit. They have a large aquatics section if that's your thing. I knocked a star off because there was a rather run down card and present bit which they'd be better off getting rid of if they're not intending to stock it properly. Well worth the other 4 stars though.
Hi Joan, thanks so much for your lovely review! Really pleased you found us and love our shop and café. As a brand new visitor to our store you will not be aware of the changes we are making in our shop. We recently added the large indoor pergola (which looks amazing!) and so we are currently working on the section to the side of this structure. This does contain the card racks and home, garden & gift area. We have a lovely range of cards which are immensely popular with the café customers. At the end of the day we are not a card/gift shop, but want to offer a selection of the popular ranges for those in need. Hopefully when you next visit you will be impressed with the finished area! And don't forget the huge selection of pond plants we offer in season!
Fantastic experience: Emma's cafe inside this garden centre is absolutely % We have experienced the fresh full English many times. The cakes are absolutely delicious . Emma & the team are always so helpful and friendly. Certainly worth a visit I personally know you wouldn't be disappointed. Thank you Emma for all the fabulous. Delicious fresh food you serve.
Many thanks Julie for your lovely review of Emma's Café within our centre. We will pass it on, I know Emma and her team will be pleased to hear, and appreciate your positive feedback. Thanks so much, hope to see you again soon!
Positive experience: food good and well presented just let them know if you don't what the side salads. not good cycle racks not many. toilets outside you have to ask for key. besides, that would go back
Hi Pauline, thank you for your review and feedback. We have a lot of cyclists visit the cafe, we store your bikes securely within the centre. You just have to ask at the till point for assistance. We have two toilets on site which is ample for the size of our cafe. We have to keep the toilets locked to prevent damage and nuisance issues. That way we can monitor usage and keep them clean and tidy throughout the day. This helps prevent unwanted 'surprises' for any customers if they are left unlocked. Hope that helps you understand why they are locked. Hopefully you will visit again soon.
Negative experience: Nice and clean fish tanks and good selection of fish, but aftersale service very poor. We have bought two fish tanks from them and plenty of fish over the last year but on a recent purchase of fish one died just over 24hrs, we went into the shop explained the issue but was told these things can happen, and you must let us know ASAP within 24hrs as they are only guaranteed for this period. Also need proof and fish to be frozen if can not get next day. As we are full time at work this was only time we could go into the store 4 days after purchase, we have never been told about the 24hr gap and all other fish are fine so this fish was not OK when bought , the man we spoke to did nothing to try and assist or even consult a manager to replace the less than £5.00 fish. No good will gesture or anything, just anything else you require so had to buy another replacement fish, plus spent over £40.00 on other fish. We always go here for our aquarium supply's and they know we go in a lot I honestly thought they would of done more how wrong could I be... I would of given 5 star but customer service is always the top of any business to get good reviews and feel looked after.. reply to last response from owner did have receipt you did not ask and also we purchase todays fish after discussion with member of staff the conversation started as intended about the dead fish also wish to correct you on not everyone has a mobile phone my parents don't. I also did not ask for a free fish..... was seeing what response I got..
Hi Jamie, many thanks for your feedback. I am glad you still had the confidence to buy livestock from us and you are very positive about the standard of our store, appreciate you commenting on that, thank you. Being a customer over several years I am sure you have been more than happy with everything you have previously purchased, including livestock. Our customers know how helpful we are and all staff are very knowledgeable. Any issues with livestock must be reported ASAP, there are many channels these days to contact us by. Everyone owns a mobile phone, and you can easily send a message via social media or an email. All our contact details are easily found online. We have large posters in the trop room stating the full procedure for reporting any issues as well. Unfortunetly you only casually mentioned your fish loss in passing while purchasing more fish. As the member of staff politely pointed out, we simply cannot give out free fish on hearsay. I understand you came instore with no receipt or proof of purchase, but asked for a fish free of charge. You appeared to take the information on board and were happy with all the information provided. We are very approachable as a business and are very happy to help and correct any issues if any arise. Please in future, if you have a problem get in touch with us. We understand everyone has busy lives, but it takes a moment to ping across a message, and we could have so easily assisted you.
Fantastic experience: Can't recommend them enough. Always very helpful and nice. Very professional staff Always ready for help. Had no problem with my return too. I buy water for my fish tank every week never had problems with my fish tank. Highly recommended to everyone.
Many thanks Beata for your lovely review and feedback! We are always happy to help and assist customers if required. Hope you enjoy your new aquarium, you know where we are if you need anymore help.
Fantastic experience: We recently bought some minnows from these guys. Fantastic service from Alex. Full of knowledge and answered all our questions without making us feel like we was asking silly questions. Couldn't help us enough!!! Will be going back for some more when we're ready.
Hi Adam, thank you for your lovely review and feedback. Alex is very knowledgeable and always very helpful, any issues or any questions we will be happy to help and advise. Hope to see you again soon!
Fantastic experience: Professional advice at all times,staff incredibly knowledgeable, most helpful, always have the parts I require for my pond.
Thank you for your lovely comments and feedback Anita, the full team appreciate it, hope to see you instore again soon
Fantastic experience: Superb shop with some of the best cared for fish I have ever seen !....helpful friendly staff that offer great advice and a great range of products to choose ......from a new starter to experienced fishkeepers there is something for everyone !.......Emma's cafe within Ings is a great place for coffee & cake during your retail therapy .
Thank you! Our main aims are to give the best customer service possible and maintain healthy fish. We're glad you've found us helpful!
Fantastic experience: Fantastic shop if you want koi safe and in beautiful condition then ings Lane is your place if they don't have something they will try and get it for you ,owner and staff always lovely and happy been going since young and in my 30's still going.
Thank you for your review and lovely feedback Anthony. We really do appreciate it. Being a regular you will have seen the many positive changes to the business in the last few years, we have worked hard as a team to keep it clean, tidy and a great place to shop. Quality of our livestock and plants is priority here and giving the right advice and guidance is paramount. Thank you for your support over the years, see you again soon : )
Fantastic experience: My go to place for aquatic stuff friendly staff reasonable prices on accessories fish all good and healthy
Many thanks Rich!
Fantastic experience: Brilliant place very good staff most helpful very good advice given on what stuff to get for our fish tank we'll stocked shelves
Hi William, thank you for your review! All of our team try their very best to give good and correct advice to every customer. We try to stock a good selection of products and livestock throughout the year as well. Really pleased you love our little store and hope to see you again soon!
Positive experience: Good place to visit for your aquarium or pond needs. A well stocked shop with cold water and tropical fish for sale. The garden centre part was a little sparse but that is down to the winter period approaching. Nice cafe on site which is definitely worth trying. Overall , worth a visit.
Many thanks Steve! Glad you love our little store. During the growing and pond season our plant section is packed with some real goodies, including an excellent selection of perennials. We try to stock the more unusual stuff, and our pond plant selection is unrivalled!! Maybe pay us a visit in the Summer and enjoy a treat from the cafe in our lovely seating areas outside!
Fantastic experience: Love this place, has everything you need for aquatic stuff indoors or outdoors, and there's a little cafe inside now, will visit it when I go back.
Hi Paul, thank you for your lovely review! Our café is worth a visit next time, the breakfasts are very popular!
Fantastic experience: I reviewed this place a while ago saying that they didn't have much fish but due to my clumsiness I missed the tropical fish room, very nicely kept fish a few different choices I haven't seen in other stores but unfortunately they wouldn't be compatible with my current fish doh! Lol really friendly staff too will be going again
Hi Becky, many thanks for your review! Really pleased you called back in to look at our tropical fish selection. Appreciate the positive feedback, hopefully see you again soon.
Fantastic experience: Once again, a fantastic breakfast, all cooked fresh with a lovely pot of tea. Good value, guaranteed to fill you up. Yes, takes a bit longer but well worth the wait. Good freshly cooked local produce.
Many thanks Roy for your lovely review of Emma's café within our store. We will pass it onto Emma, hope to see you again soon to enjoy another breakfast!
Positive experience: My wife and I have been shopping for pond supplies, for nearly 3 years. We have been advised, helped and had many happy friendly conversations regarding ponds and everything to do with them very helpful staff apart from one ,who is rude, obnoxious, patronising, argumentative and arrogant,with no customer service skills, to name a few ,I dread walking in the shop incase he is at the till,and try my best to go to any other member of staff, today was the final straw with his discusting attitude, I left in disbelief, I will spend my money elsewhere in the future but I would like to say thank you to all you other guys for all your help nothing has been to much trouble for you Alex and Claire and the other staff have been absolute diamonds ,shame there is one very bad apple Paul his name is. 4 star review ,for all the great staff but one ,To reply to the sweeping under the carpet you seem to be doing ,you know who it was, regardless of him name, my wife was upset because of his nasty manner nothing to do with not testing my water ,he was rude and spoke to her like something he'd trod on, and I already made it clear that all other staff have been helpful ,why are you defending every issue people have ,do you really condone rude and ignorant customer service,I will be taking this further to the top
Hi Jamie, many thanks for your feedback, sorry you feel this way, can I point out we do not have any staff members by the name of Paul. I have checked with the staff on duty today and your partner did drop in to get the salt level checked on a sample of your pond water. Unfortunately, we had misplaced one of the batteries so we couldn't test it. They apologised and said we should hopefully have batteries back in by the weekend. Your partner was very upset because we couldn't test it there and then and apparently left, I am sorry about that. We have been very helpful over the time period you have shopped with us, and we have always gone above and beyond to assist you both. Do appreciate your custom, kind regards, Claire. Hi Jamie, thank you for your update, you probably haven't realised I am the business owner, if you want to give me a call next week when I return back to work, I will happily listen to your complaint if that helps. Kind Regards Claire.
Fantastic experience: Very nice experience staff wer'e so helpful being a wheelchair user 24/7 made me feel very welcome, and shall be returning. Makes all the difference when staff are so nice.
Hi Michael, thank you so much for your review, we always do our best to assist every customer if needed. We are well aware our carpark is difficult to tackle for wheelchair users, so always make sure you are guided through the easier route. Hope to see you again soon!
Fantastic experience: Super, super friendly knowledgeable staff,, just needed some goldfish for a new pond,, and as usual being a man i went big, lovely lady advised me my pond would be overcrowded so I e ded up with just 5 healthy nice goldfish for now,, much better than the other 2 garden centres in the area that are just out for profit,,, so we'll done all the Ings garden and water centre,,,
Thank you Michael for your lovely review! Always a pleasure to help a customer who appreciates our advice. Hopefully see you instore again soon.
Fantastic experience: The staff are always cheerful and welcoming as soon as you step in. They seem to be really knowledgeable and if they cant answer your query they will always find another staff member around who can. Emma's Café is great, serving branded food & drinks, (what I mean is not cash & carry tasteless stuff that some places offer.) and menu is nice & simple. I actually think this café offers the best all day vegetarian breakfast in the area. One day I might even have room to try one of the Burgess ice cream that they sell. The only downside is that the toilets are slightly far from the main building. (other toilets are also nearby :) )
Many thanks for your review and feedback, really do appreciate it! Will pass your comments onto Emma who has the cafe in our store, she will be pleased with your comments I am sure. With regards to our toilet situation there is a sorry tale to that! They were actually right near our main building but, our neighbours complained about seeing a grey building and the doors opening while sat in their garden. As we like to keep our neighbours happy we went to the huge expense of uplifting the building and getting all of the services re routed to it. So yes, it is a bit of a walk but it is like that for a reason. We have a shorter route available for those with mobility issues, and we do point this out for those in need.
Fantastic experience: Thay are a really good at what thay do go there if you want to bye fish and lots more
Hi Louis, really appreciate your review and positive feedback, thank you!
Fantastic experience: They were very helpful, helping me with information and choice and helping get to the till and putting the plants into a box and to my car. Thank you
Thank you for your lovely review! All of our team do work very hard and are always on hand to help assist and advise customers if required. Hope to see you again soon.
Negative experience: Not impressed by the attitude of the young man who i approached about the shubumkins I bought. He was very defensive and arrogant when I told him mine died after 10 days. I have bought all my fish from here over the last 10 years, but will not be buying anymore because of the young man's attitude. Ha needs to learn some social skills.
Hi Kevin, many thanks for your feedback on your issues. May I make you aware all of our livestock are fully quarantined for several weeks or even months before they go on sale. They are health checked twice a week by means of a skin scrape which is viewed under a microscope. The health and wellbeing of our fish continues until they are sold. I am sorry you had issues in your pond, we are always happy to help and advise when customers are having issues. It is important we get to the bottom of why those fish died in your care. We are more than happy to run a water check on your pond to see if that is where the problem lies. All are staff are fully trained and very helpful, sorry you thought the staff member was being arrogant, unfortunately people can get upset when they lose stock, but it is crucial you understand and try to pin point what has gone wrong.
Fantastic experience: Excellent, as always. Ings Lane does the best breakfast in the area. Staff are lovely too.
Thank you for your lovely review Patricia. I will pass it on to Emma who runs the café.
Fantastic experience: Pleasantly surprised. I was expecting a shed with a few aquariums. I took my grandaughter who was setting up a small tank. The assistants were ready and willing with advice. I didnt expect it to be a well stocked garden centre but plants were really well presented. There were a few at reduced prices but they were still good quality. Nice cafe too. All staff were polite and obliging. Well done all!
Thank you so much for your lovely review and feedback! People that visit us for the first time are generally really pleased to have found us. We may be small but we are great at what we do! Glad you liked the cafe as well, Emma who owns it, does a fabulous job and customers really rate her food. Hope to see you again soon Adrienne.
Positive experience: Could do with a solid path to toilets not good for wheelchair's. Staff very nice . . Nice little Cafe will try some food next time.
Hi Margaret, really appreciate your feedback on this! The toilets were originally nearer our main building, but the neighbours next to our store complained about it being placed there and asked for it to be moved. They were unhappy to look out of their windows on a grey building. So at a great expense we had to have all the electric, sewerage and the building itself moved further back. We ourselves wish it was nearer! The actual car park it is sited on is crushed asphalt and a very hard material and easy to walk on or push a pram/wheelchair across. We have a side gate to the toilet for easier access, so any future visits please ask any of our helpful staff to assist you via the shorter route from the cafe/garden centre.
Leave your opinion about Ings Lane Garden & Water Garden Centre:
Ings Lane Garden & Water Garden Centre appears in the following listings:
Others Aquariums near Ings Lane Garden & Water Garden Centre


