AquaPet

Fantastic experience: They are always helpful and knowledgeable here. I can always find what I need and very reasonable prices. I would not go anywhere else for my turtle supplies.

Negative experience: Disappointed by Experience – Repeated Fish Loss & No Accountability We’ve been maintaining aquariums for nearly a decade and take great care of our tank’s health—water quality, filtration, temperature, and environment have always been in check. Our existing mollies have thrived for over a year and a half. So when we recently purchased new fish from this store on three different occasions, we genuinely hoped to expand our little underwater family. Unfortunately, the experience has been deeply disappointing. First Visit – We brought home mollies, but they were inactive from day one and didn’t survive long. Second Visit – We were advised to try a different pair of mollies. Not only did they introduce velvet disease into our tank, but we also ended up losing several healthy fish that had been with us for over a year. We isolated them, treated them, and followed the store’s advice—including buying water salt, conditioners, and stress relief products that cost us over $50. Despite all efforts, the entire batch died. Third Visit – The shopkeeper then recommended barbs. We bought four—and all of them died within five days. Over $70+ spent on fish, not to mention additional money we put into upgrading our setup (new heater, filter, everything), and still the result was the same: heartbreak and dead fish. What truly upset us wasn’t just the loss—but the response. While the store owner was friendly during purchases, he quickly shifted blame when things went wrong. There was no sense of accountability, only suggestions to spend more. We understand that not every fish thrives in every tank—but when multiple purchases fail only from one store, and no effort is made to either help or even acknowledge that something may be off, it’s disappointing. This review isn’t out of anger—it’s a reflection of real concern. I hope this encourages the store to reflect on fish health, pre-sale care, and after-sale support. Aquarists—especially new ones—deserve better guidance and fairness.

Fantastic experience: Amazing shop Owner is super helpful :) and super nice :D Quality of fish and advice is unmatched :D Not just there for the sale but there fir the journey :) And Ray makes great coffee ;) Beautiful human being ❤️❤️❤️

Fantastic experience: The best place to get fresh water tropical supplies and knowledge. Awesome products at nice prices. Not to mention a decent coffee if your lucky

Negative experience: I’ve been a loyal customer of this store for over five years, but after this recent experience, I won’t be returning and neither will my family. I purchased three platys on a Tuesday afternoon and explained to the owner Ray that I had a nearly empty community tank, housing only a bristlenose catfish I’ve cared for over three years and two rednose tetras. The next morning, my catfish was upside down in the water. When i tried to pick it up to put an algae wafer in it's mouth it was unresponsive. I regularly do water changes, and nothing in the tank was out of the ordinary. I called the store multiple times, no answer. I then went back in person, bringing my fish with me as it was still alive because it's eyes were still moving. The owner briefly held the container, said the water seemed cold, and advised increasing the temperature and placing the fish back in the tank because it's fins were still up. I told him I had a heater set to its usual temperature, so that wasn’t the issue. Nothing different has changed besides the water I mixed from the store when I introduced the new fish to the aquarium. The temp has also stayed the same for the past 4 years. He said he couldn’t test the water because there was an algae wafer in the container. I respected that, returned home, and came back shortly after with a clean water sample (I told him I would be back). Another staff member tested the water. He struggled to understand why I was there (broken English), and it felt like he wasn’t familiar with the situation that I explained. He tested the water - pH and ammonia levels were normal. He kept saying you just have to continue doing water changes. I asked to speak Ray, who I had already spoken to earlier. I was told he couldn’t be found, so I waited 10–15 minutes before leaving my phone number for a call back that never came. I’ve followed up since, and surprise, still no response. It genuinely feels like the owner is avoiding me rather than addressing what happened. I sought a second opinion from another aquarium store today. After explaining everything, the staff there asked if I had added the store’s water into my tank. He said the water was likely heavily medicated, which overwhelmed my bristlenose catfish and sent it into shock. This critical detail, whether the store water was medicated was never disclosed to me. To be frank I think Ray knew what the issue was but just did not want to take accountability and the lack of communication to me is what killed my fish. No accountability, no follow-up, and brushing it off as a temperature issue is unacceptable. Also, if you’re going to have staff interacting with customers unsupervised, they need to be able to clearly communicate and understand basic queries. It’s not just frustrating it’s irresponsible.

Fantastic experience: Aquapet is probably the best place to go for all your needs for fishes. Ray is incredibly helpful and extremely knowledgeable.

Fantastic experience: Raymond is always happy to help and gives great feedback on any questions you have. He’s moved my aquarium to 3 different homes over the years and will use him again every time.

Negative experience: Avoid These Liars – Absolute Joke! I honestly can’t believe the level of dishonesty and incompetence I’ve experienced with this place. It’s like they’ve made a business out of lying to customers and stealing their money. My wife and I paid a $300 advance on October 14, 2024, for a 6-foot tank, and they promised it was ready for delivery. Then, on December 16, 2024, we handed over another $2,390 with the understanding that the tank would be here within 5 business days. Well, it’s now March 2025 and we STILL don’t have our tank. Instead of delivery, all we got were excuses. First, the tank was “damaged,” then it was “at the port” and would take another 10 days to get to the store. None of that was true. So, we requested a refund – but guess what? They told us it’d be processed in 5 business days. That was over 3 months ago, and still nothing. I’ve tried contacting them over and over again, but they’ve completely ignored us. At one point, they even had the nerve to tell me not to contact them anymore! These people are just scammers. I’ve got all the records – invoices, screenshots of messages where they promised the refund, and they’ve done nothing. They took our money, gave us nothing, and now are completely ghosting us. Avoid them like the plague. They’ll take your money and waste your time with lies and excuses. No tank, no refund, just total theft. Zero stars if I could give it.

Positive experience: The experience was great, But customer service wasn’t too good when we walked in Ray said hello but as we walked out we said goodbye and stuff but they ignore us! Tank quality wasn’t the best as I saw some dead fish in them. Other wise good place, Could use some more Fish varieties as some tanks were empty with just water!

Negative experience: Do not go to this place I spent hundreds and hundreds of dollars on fish to have more than half of them die in three days , and infected my other fish and they also died they were put into three different tanks and the water in every tank was tested and good , I will definitely not be going back there and I highly recommend for everyone to stay clear of this place . And when you go into the aquarium, lots of dead fish In the tanks they have no respect for animals

Fantastic experience: Very good service and high knowledge of fish camping

Fantastic experience: Raymond provides exceptional customer service very knowledgeable of his fishes. Will definitely come back again. Love his 4000 litre tank

Fantastic experience: Superb fish store, Raymond is very passionate about these beautiful creatures. Whatever you need he can get it! Customer service is second to none. Fish water quality is excellent and prices are fantastic. 88

Fantastic experience: Awesome store, the guy behind the counter is very friendly and knowledgeable, 10/10!

Positive experience: Very helpful and supportive staff. Product range could be improved.

Fantastic experience: Aqua pet is an awesome shop. Ray Is super helpful. I would highly recommend this shop.

Positive experience: Good place for beginners. Good tips. Maybe a bit short on staff.

Fantastic experience: Great selection of fish, great customer service, my daughter loves coming to this place

Fantastic experience: I love the range of fishes, great vibes from staff overall great experience and they have afterpay

Fantastic experience: Excellent service and products and Ray is really professional

Fantastic experience: Our go to aquarium shop. Ray will look after you. If you see lucky the store dog, don’t forget to give him a scratch

Fantastic experience: The best fish store I’ve ever been to, went in for help with starting a saltwater tank. Ray was so helpful and so knowledgeable and helped me grab everything I needed for my saltwater tank. I will definitely be back to buy my fish once my tank is cycled Couldn’t be happier the customer service was amazing

Fantastic experience: Such a cool variety of fish & at a very good price too!!

Positive experience: Raymond and his staff are always a great help with great attitudes and smiles on their faces. It's always a great experience visiting this store.

Fantastic experience: Excellent service, products, pricing and advices.

Fantastic experience: Great supply of all things aquarium, and well priced too! Helpful and friendly staff. Thank YOU!

Fantastic experience: It was so good, I had a person named Issac, he was nice and cool. He explains it very clearly and he even wrote it on paper. I like Aquapet

Fantastic experience: Fantastic place foe all fish items and new fish

Positive experience: Guppies are a bit weak as 1/4 of the bunch died off after a few days getting to the tank. The other 3/4 were fine. The shop needs to seek better fish breeders I guess. Price is ok but not competitive.

Fantastic experience: The owner is very knowledgeable and really helpful, so are the employees

Fantastic experience: I sent my brother here to get an air bubbler for my tank as I completely forgot after switching from a sponge filter to a hang on back filter. The guy was super helpful and said how to set it up and made sure to get all the bits and pieces. Awesome service!

Positive experience: I bought my tanks from there and very happy with their service.

Fantastic experience: Great place to visit , lots of variety , very laid back attitude but very knowledgeable about products , effectiveness of products etc . Water plants on driftwood etc , it’s too hard to describe easily but you’ll enjoy the experience if you go

Fantastic experience: Best aquarium shop and best prices in Derrimut area

Fantastic experience: Great place a lot of different species of fish It’s Crazy and really good range of Betta fish

Fantastic experience: Best locations for your fish and aquarium needs

Fantastic experience: Nice collection of fishes, friendly staffs. Brought home 2 gold fishes for my aquarium

Fantastic experience: Decent store, nice fish and huge tanks to look at. Always have fresh live bugs that I need for my frogs. Most places sell you boxes of almost all dead crickets, this place take care and pride in their work to provide quality.

Fantastic experience: The best in town! Great staff! Great products and knowledge!

Positive experience: Good service, but pre expensive compare to other shops.

Positive experience: Good customer service and great collection. Prices have been doubled off late!

Fantastic experience: I went there three times last week with my kids to get some fish and other products for our newly acquired aquarium. The young man who was thier helped us a lot and gave great advice.

Fantastic experience: Friendly atmosphere and staff...lots of different types of fish and products, and reasonably priced. Will be going again.

Fantastic experience: Healthy fishes good service

Negative experience: One of the worst behaviour and customer service, I’m in the industry for almost 11years and breed as well. This place is the worst of the worst to deal with. Sold him a lot of fish and he negotiated like no tomo and squeezed us to sell almost at cost, but was shocked to hear he has marked them up 600% to customers, when confronted he ignored and then later said it was called doing business. No R, this is extortion. Don’t encourage people like him. We the breeders suffer.

Fantastic experience: Great shop to fish and equipment good prices and help

Fantastic experience: From my recent experiences, I’ve never had a problem. Always a solution to a problem and a good range of stock, reasonable prices for aquariums and large range of products too select from.

Fantastic experience: Love this place great selection of quality fish to choose from and the staff are friendly and helpful.

Negative experience: Sales attendants lack knowledge and I was given conflicting information and incorrect advice from multiple workers. Asked for a specific product and an array of products that are not remotely similar were suggested. Plants are not labelled and no worker knew what varieties they're. Fish seem healthy but I will not be returning.

Fantastic experience: Absolutely amazing store with a great range of tropical fish and awesome service!!

Negative experience: Went in to get axolotyl food (new pet). Owner of store recommended and sold me king worms. Turns out the shell of the worms is too hard to digest. Axo vomit out the worm. Called the store but got a very cold response from the owner to throw the worms out.

Fantastic experience: Great shop for pet supplies Ray is friendly and very helpful.

Fantastic experience: Amazing place, they have very good knowledge, large selection of products and their passion for what the do is obvious. Highly recommended.

Negative experience: The guy who works here is really nice to adults but is really rude to children and doesn't give refunds when something is bought broken he is really rude do not waste your time here

Fantastic experience: Good quality fish at a great price. Ray and the team happy to answer any questions you may have with regards to the products they sell.

Fantastic experience: Friendly and very knowledgeable. I find the store always clean with nice clean tanks and lots of fish!

Fantastic experience: Friendly and experienced staff to assist with all your needs. Great range

Fantastic experience: AquaPet has become my destination store for my fish keeping obsession. Owner Raymond and his mate Lucky provide an amazing service with a large well lit and laid out store. AquaPet stocks a large range of species of freshwater fish and equipment and I always find what I’m looking for. More importantly we receive excellent customer service, there’s many places out there that brush you off for a quick sale and feed you information that can lead to heartache with wrongly recommended fish or equipment but we haven’t had that experience here. Raymond assisted my wife and I in introducing us to African cichlids and the world of large tanks and sumps and we have loved every minute of it and have achieved great success all due to being given the right information and service. This place is easy for us to recommend so much so we don’t mind the 200 round kilometre trip to go here.

Negative experience: Not much chop. Ordered 10 Tetras and gave me 9, no big deal. Just saying. Bought a few Jaguars Cichlids, which can grow to 15 inches did not tell me, lucky I knew, decent thing is to say to a customer just in case. Go elsewhere is my unprofessional advice.

Fantastic experience: Great place for all your aquarium needs. Excellent service. Great range of fish for all types of tanks.

Negative experience: Has nice tanks that are good value for money, avoid the ones with internal sump. However, that's where it stops. The accessories and products are extremely overpriced, the fish are all hybrids and extremely low quality. All the good brands have refused to do business here so can't be had. Many products available are rebranded to aquapet to avoid consumers to price match other leading stores like Techden, Amazing Amazon, Aquatico, Your Online Fish Store, Williamstown Aquarium etc. This makes it anti competitive for the consumer.

Fantastic experience: Very friendly and helpful will be going back there. A great range of fish and accessories

Fantastic experience: I've spent over $200 + & the past 3 days I've lost 5 fish. Not happy. I say please don't give me little baby fish & get home & they look like they're only 3 weeks old. But that's my only complaint. But trust me I'm being very nice about it

Fantastic experience: Great place to shop for anything to do with aquariums and a great selection of fishes on sale with regular surprises of rarer fishes but you have to be quick as they sell out fast! Also great owner (Ray) and lovely staff (Sam, Kirk & crew) there who know what they're talking about.

Fantastic experience: Good fish. Nice staff

Fantastic experience: Very helpful. Very chatty helped me pick some new fish that would suit the fish I already have.

Positive experience: Quite a good variety of large aquarium fish such as Oscar, red blood parrot, arowana, flowerhorn etc., nice store but I believe it is under staff. Waiting time is bit longer than usual.

Fantastic experience: I've been shopping here for years now (before they moved) These guys are kind and have some amazing stuff with decent pricing. Literally legends

Negative experience: This shop is dodgy. Buyer Beware. I came to purchase some cherry red shrimp today after messaging Aqua Pet online and was told they had some in stock for $3.50 each. As per message, the yellow ones were $5 each. I was served by Kurt who looked for cherry red shrimp but couldn't find them and wanted to sell me yellow shrimps for $10 each. He dismissed me and went to serve another customer. I had to speak to him to look closely as I could see some cherry red shrimp in the small yellow fishbowl near the counter and some in the main tank (near the filter area). He then said he can't sell the red shrimps from the main tank, just the yellows shrimps. When he fetched me one from the yellow fishbowl, he said that it was the only one red one he could find. There were male red cherry shrimps in there that were slightly red and transparent. I asked him to look again and grab another one that looked red so that I can take two. He then said they were $5 each, not $3.50 as per message. I wasn't explained why the sudden price change. Furthermore, my receipt provided showed that I purchased 1 fish for $10. Not 2 shrimps. So I can't even get a refund or contest it. I was intending to purchase a huge stock of cherry red shrimps from this store today and in the future but from the dodgy and poor customer service I received, I am choosing to take my business elsewhere.

Fantastic experience: My partner and I came in just to have a look and to check this place out. We came out with driftwood (at really good prices), free mugs and exceptional customer service!! Raymond was extremely nice, helpful and knowledgeable. By far the cleanest aquarium store i’ve been to and good prices! Will definitely go back for all my aquarium needs :)

Positive experience: I only had a short visit before closing time but found plenty of stock, clean surroundings and helpful staff member considering it was nearly time to close the doors. I will be back, coming from Geelong will be worth the trip..

Fantastic experience: Customer service is great. Very knowledgeable and helpful.

Fantastic experience: Always a pleasure working with Ray. Prices are fantastic. Service is excellent. Highly recommend for all aquarium needs.

Fantastic experience: always have great advice and time so you dont feel rushed.

Fantastic experience: Awesome fish and fantastic staff.

Fantastic experience: This was my first time visiting this store but it won't be my last! Very helpful staff! The owner even gave a sample piece of hose to take for free to make sure it will fit my filter! I will be back for sure!

Fantastic experience: Absolutely fabulous staff, very knowledgeable and friendly advice and service, they’re always willing to help, I came in for a sick fish and the staff here were helpful with suggestions and recommendations and after 3 days, all my fishes are now healthy. Not to mention the highest quality in all of their products and livestock. Would definitely recommend... 10 stars..**********

Fantastic experience: Best place for pet supplies especially for fish and aquarium, great customer service, great coffee as well. My sister in law's dog loves the treat from Aquapet. They really look after the customer. Come and check out their place!

Fantastic experience: Gr8 place for your fish and you are greeted by the most gorgeous Cavoodle on entry! GR8 staff and products

Positive experience: Good staff members, but some of the fish aren't that well taken care of. I've seen multiple dead fish in the tanks. While the fish are reasonably priced, I do find that some of accessories (heating, lights etc) are more expensive than other stores. On the plus side, they have a large range of fish tanks.

Positive experience: I think the Oscar and the turtle are in tanks that look way to small for them and they just look really depressed!

Positive experience: Staff were friendly and helpful, fish seemed reasonably priced. Some accessories I bought were above what I expected to pay.

Fantastic experience: Reasonable price, great freshwater fish collection, good customer service. If you are a first-time aquarium starter then this is the best place for you.

Negative experience: My partner and I walked in and purchased some fish, a filter and some plants. We got talking to Raymond about our Signage business and he asked us to provide him with a quotation for some one-way vision film for his entry doors. He gave us the go ahead for the job. We purchased the blank media, made him some sample stickers and asked us for customer membership cards. We established which format the barcodes needed to be in so they can be read by his POS system and we were ready to complete this job for him. He was getting his suppliers to pay for the advertising so he would not be out of pocket. Once we did all the work, all of his communications stopped. He became unreachable and would no longer respond to messages. We walked into the store twice, once unannounced, once after an appointment. The first time we were essentially ignored as he preferred to help other staff put away a delivery of stock rather than deal with another business that he agreed to purchase Signage from . The second time he didn't even bother to be in the store for our appointment. How you treat another local business like this especially during the tough year that we have all experienced is beyond me. At least we can sleep at night knowing that we would never behave in this manner towards another business owner. Suffice to say, there will be no repeat business for fish stock or consumables. We'll take our business back to Coburg Aquarium.

Fantastic experience: Love the staff ❤. Absolutely stunning quality tanks available. Will find out more when i receive mine. Can't wait. Thanks guys. Will see u soon.

Fantastic experience: Great variety of fresh water and marine fish. Great selection of aquarium supplies for people wanting to establish or maintain. Staff extremely friendly and experienced.

Fantastic experience: Fantastic best aquarium shop in the west.

Positive experience: They have good variety of tropical fish. Friendly staff

Fantastic experience: very happy with my tank purchase , have 2 now and a fully stocked 6ft with all healthy fish

Positive experience: Great selection of different fish species. Good prices and friendly staff.

Negative experience: Customer service was poor and not much to look at not worth the trip

Negative experience: Refused to sell me a tank hood $250 because I asked if can he do a better price it’s not like anyone is lining up to buy it ended up buying it somewhere else for $175 way cheaper and better quality he’s attitude has changed since the new shop

Fantastic experience: Great place with the owner Raymond being very friendly and knowledgeable

Positive experience: Average variety. Half knowledgable staff. They sometimes get in more exotic fish than other retailers and do good prices on decent tanks. Would recommend if you are looking for a Stingray or a Discus.

Fantastic experience: Lots of variety, loads of fish and fish products. Highly recommended for fish enthusiastic people.

Fantastic experience: Fantastic selection of fish live plants equiptment medications test kits and more.The staff are knowledgeable, can help plan your aquarium decor interactively awesome fun. Nothing is too much trouble.

Fantastic experience: Good price Excellent sonic tion of fish good people

Fantastic experience: It's a real pleasure when you walk into a store you see the workers take real care in their work. A great one stop shop for all your aquarium needs. 100% would recommend.

Fantastic experience: First time I went there was 6months ago was thinking of getting a fish tank Ray gave me a really good deal on a 4ft tank setup he has alot of knowledge about fish now we have become very good friends I've bought more tanks off him now an have heaps of quality fish an some rare breeds too if Ray doesn't have it he can get it 4u 100% an not only match prices but he will beat prices aswell no1 aquarium to go to guys c 4 yourself

Fantastic experience: Staff is accommodating. Prices for tanks and other equipment are reasonable. The variety of fish is good.