Aquarium Depot

Fantastic experience: Great prices and customer service

Fantastic experience: Excellent selection of products and service

Fantastic experience: I have always enjoyed shopping here. They have a good website that allows you to order online for instore pickup, or you can walk into the store and place order on the spot. Very competitive pricing for livestock and some of the best prices for dry goods in GTA. Staff are always helpful and friendly, not to mention a beautiful showroom with various livestock and corals.

Fantastic experience: Fantastic customer service, will be ordering again from here in the future.

Fantastic experience: Fantastic Reef Aquarium store. Excellent selection of dry goods, great fish food variety (dry and frozen) and other supplies. Plenty in stock for viewing and purchase. Extensive variety of Livestock including fish, CUC and corals (including hard to find rare high end stock). Fair and competitive prices. Very clean and well maintained store. Last but not least, friendly and knowledgeable staff. Highly recommended.

Fantastic experience: My one stop shop for aquarium plumbing supplies. A huge selection and great service all around. Highly recommend. I continually shop here for all my Aquarium plumbing supplies and a few odds and ends. My final and rather large plumbing order has been placed. As always, great doing business with Aquarium Depot

Fantastic experience: Aquarium Depot has always been my first choice for aquarium needs. From my entire set up when I started to my everyday needs. They are knowledgeable and always helpful. Hussain has saved my bacon a few times when disaster has struck!

Negative experience: I rarely leave reviews, but this experience was bad enough that I feel obligated to warn others. I received a tank that was flawed and not in a small way. I reached out to the Seller right away and was ignored (for over 10 days). After starting a PayPal claim due to the lack of response from her, they told me they’d send me a return shipping label. That never happened, despite multiple messages and follow-ups. And now there is just silence. To ​top it off, PayPal denied my claim because I haven’t returned the item​ but​ I can't return it without the label the Seller promised to send​. The quote for me to ship was anywhere from $200-$1000. It feels like a deliberate runaround designed to make me give up. What really bothers me is how little accountability the Seller has taken. No ownership, no apology, no resolution​, just avoidance. And now I'm out both the money and a functioning product. After this whole mess, I went back and read the other one​ star reviews. I wish I had done that sooner. There's a clear pattern here​, other buyers have had nearly identical experiences. This isn’t a one​ off​, it’s a repeat problem.​ Save yourself the time, money​ and frustration. I wouldn’t buy from this Seller again under ​ANY circumstances.

Fantastic experience: Hussain was awesome. Very friendly, knowledgeable, and did not try to upsell any products that I really did not need. Definitely my go to aquarium supply shop.

Fantastic experience: All ordered items arrived as requested. Purolator missed a connection causing a working day delay. Everything with Aquarium Depot was perfect

Fantastic experience: You have got to see their 1000g aquarium and their two lowboys... the only place to always carry fritz turbo start - same day delivery etc...easy to deal with...

Fantastic experience: Have been ordering on-line for a few years now. Very happy with the service!

Fantastic experience: Owner was friendly and helped me with exactly what I needed

Positive experience: Package arrived safe and secure. Received what I ordered. Website is easy to navigate and find what you are looking for. Plenty of product lines and options to be had.

Fantastic experience: I have been shopping at aquarium depot for 3 years now and they are the best people to deal with, they always make sure you order is correct and shipped out fast, and if there is something they don't have they will find an alternative, great deals, great service, and great people.if I could leave 10 stars I would

Fantastic experience: Excellent products, received them in fewer than 12 hours from shipping, and the guy running the show is extremely helpful. Great business!

Fantastic experience: Outstanding product quality and super fast shipping! I am very pleased with my order!!

Fantastic experience: Could not be happier.That being said anyone who knows me is aware this takes much effort. The owner helped me out beyond anything I could have wished for. I purchased an innovative marine sr 80 AIO.All equipment needed. I literally as him a hundred questions.He answered every one.Very helpful and knowledgeable. I highly recommend this place for your Aquatic needs.

Fantastic experience: I've been dealing with Aquarium Depot for 2 years plus now. The customer service is top knotch and the owners expertise is very valuable. I like that he is always honest and doesn't oversell . Highly recommend this store for all your aquarium needs and products .

Fantastic experience: The order arrived promptly, and everything was packed nicely, as always.

Fantastic experience: My new favorite aquarium store, I am a Seachem customer and their prices in this brand are unbeatable.

Fantastic experience: Good store and good prices for shops. Thanks

Fantastic experience: Hussain went above for me to custom make an attachment for my skimmer pump, he spend over 2 hours trying to accommodate what I needed as the skimmer pump I need is now discontinued , I don’t think anywhere else would have took the time , they would have tried to sell me a new skimmer. Hats off to aquarium depot Thank you

Negative experience: Placed an order for some reason SHOP changed my delivery address to my old address I lived at 5 years ago. Noticed as soon as the order confirmation came through, I contacted them right away and Hussain Baig got back to me quickly said he would change the address for me. It was picked up by ups 2 days later and delivered to my old address in a different province. I have emailed 4 times with no response from them.

Fantastic experience: Always exceptional and quick service!!! Every single order is perfect , and they are so great to work with!!! Highly recommended!

Negative experience: **Please Read Before Buying Fish Online** I'm not usually the type to leave bad reviews or hate on a store, but here’s my story: On February 14th, I went into the store to buy a Royal Gramma. When I asked for one, the staff went into the back to check if they had one. Instead of showing it to me, they bagged it up and handed it over in a translucent bag. I checked, and it looked fine, swimming near the bottom. I took it home and drip-acclimated it into a separate tank with plenty of hiding spots. Three weeks later, I noticed it only swam along the sand bed and never came up. I got tired of having to spot-feed it, so I reached out to Aquarium Depot. They told me they had the fish for 6 months and that it was healthy, implying that I must be new to the hobby and did something wrong. But they clearly acknowledged that this fish had been in their care for “6 months,” so they knew exactly which one I was talking about. Two weeks after that, I visited the store again to buy something and brought up my concern to one of the employees. I said I suspected the fish had an internal parasite that wasn't immediately visible. He told me that was impossible because they treat all their fish for a couple of weeks before selling them. About a week ago, I finally decided to try Metroplex and Focus. I used the medication for two days, and to my surprise, the fish started swimming normally again. Keep in mind, the fish had its own tank because I always quarantine new additions to ensure the safety of my other fish. I did everything right and spent more than expected to deal with a problem I didn’t cause. I’m not sure how they’ll respond to this, but I doubt they’ll take any accountability. This situation could have been avoided if they had simply taken me to the back — which is literally five steps from the counter — and let me see the fish first. I noticed after the fact that they do take some customers to the back. I trusted them. It was my first time buying a Royal Gramma, and when I saw it sitting at the bottom of the bag, I didn’t think much of it because I had heard they’re naturally shy and stress easily. I really hate making bad reviews, but every time I look at the Gramma, I’m reminded of how it was struggling day after day. It honestly makes me feel worse knowing it had to go through that. Even though the problem has been solved on my end, I did try to contact them again — and it’s been a week with no response. It’s just sad to think they had this fish in that condition for so long, and still sold it for $100, leaving someone else to deal with the consequences. Spent over $80 on the medications. And if they decide to reply to this, then I guess it’s still somehow my fault... But just wanted to voice my experience. Update: Finally got a reply. Pretty pathetic how sweet and nice their replies are on this when compared to messaging them one-on-one

Fantastic experience: Accessories arrived promptly and worked well.

Fantastic experience: I purchased an aquarium sensor that was difficult to source elsewhere. The transaction was smooth and the local delivery was a nice bonus. I did have a minor glitch with the delivery email arriving prematurely, but this was quickly resolved by the owner by email. The product pricing is fixed by the manufacturer, so I can't comment on pricing, but AD provided excellent service.

Fantastic experience: An amazing experience. Reached out well after hours about a product in stock and received a reply within the hour. I’m sure that’s not the norm, understandably so… but was impressed with the customer service I received. Placed the order later that week and received it very soon after. Great experience… would recommend. Placing another order soon… thanks so much!

Fantastic experience: The service was quick and efficient. Even though their was an error with my order the person I spoke with fixed the issue quickly and without hassle.

Fantastic experience: I've been ordering from them consistently for a year. Wide product selection and good pricing.

Fantastic experience: Aquarium Depot has been my go to LFS for years. They have been great to me over the years. I had an Aquarium fail following a flood in my home. I called Aquarium Depot explained my situation. They delivered me a new tank that day. This prevented the loss of my whole marine reef system.

Fantastic experience: Amazing store to buy all your aquarium needs. They have some of the greatest salt water technology for sale, at unbeatable prices. Definitely worth checking out.

Negative experience: I ordered a Nero Guard, but it arrived broken. I've tried contacting customer service multiple times, but I haven't received any response. I then placed another order on February 24th, and as of today, March 20th, I still haven't received it. The order status still says "preparing shipment," even though I've already paid for it. Very disappointed with the lack of communication and service.

Fantastic experience: Hands down the best customer service experience!! Even the after sales (returns/any issues/etc), the team is always willing to help and don't argue back or makeup excuses.

Fantastic experience: Ordered 4 Pitho Crabs to help with a bubble algae outbreak. All 4 arrived alive and healthy. Most of the bubble algae has been cleaned within one week without using chemicals. I ordered during a cold week and they waited till it got warmer to ensure they shipped alive.

Positive experience: Difficult to get a hold of customer service.. but othere then that small detail . Very happy

Fantastic experience: Fantastic!!! Love the WiFi option. Better than and cheaper than Innovation Marine crap!

Fantastic experience: Very nice media basket fits well in the WB 50.3. The only thing wrong with this is they need to make a left and right. On the left side it hangs on the baffles and the back part of the basket is facing the display tank. The right side, the open side of the media basket faces the display. The whole idea of the black edition is not show the inside of the media basket. You can probably hang it on the right side of the glass but, you have to really pry it open to take the thicker glass.

Fantastic experience: very good quality. and deliveries are really fast. I love this business I highly recommend them

Fantastic experience: Order picked, packed and shipped quickly. Everything arrived intact. Prices are better than I can get locally for most items. Never had an issue over several years of ordering.

Fantastic experience: Corals seem to like the mud

Fantastic experience: I have been ordering for a while from Aquarium Depot. Always a great service, product selection is amazing, shipping is super fast and communication with the guys at AD is excellent. I recommend for any of your reef's need! Keep up the good work!

Fantastic experience: Many transactions. Many years. 100% satisfaction everytime. Goes above and beyond. If something is listed backordered, its 3 to 5 days.

Fantastic experience: Great services, had an issue with the purchase and they resolved it. Highly recommended.

Fantastic experience: Amazing delivery service with the correct items ordered. Well done. Thanks...

Fantastic experience: Hussain and his team is awesome. They provided me with good advice on what I needed to fix my problem. Hussain was able to source me an equipment that i could not get any where else except from the states. Didnt want to deal with any transactions coming from the US as i always have issues. Thanks for saving me the headache. Now my tank is running on cruise control.

Fantastic experience: I’ve ordered a lot of stuff from here and really happy with the massive online selection, quick shipping, and fast, responsive service. I’ll keep buying here for sure. Just grabbed the TridentNP last week and as always arrived quickly and packaged well - won’t review the NP yet as it needs time for me to honestly review.

Fantastic experience: Husein and his team at Aquarium Depot are next to the Best in the market. They make things easily achievable at reasonable price for you. What makes them stand out is the extra mile they go to provide their services. I had an incident where I needed an important plumbing part in a Sunday evening which I broke on my Reese’s reefer while doing maintenance. Red Sea plumbing parts are metric so hard to find locally in Home Depot it Lowe’s. I reached out to Husein who was kind enough to take the exact part from one of his floor model and give it to me. That I believe saved my tank because without the emergency drainpipe I would not have been able to start my system which could have than crashed my tank. He did not even ask me money for that. This is why I will always support him. A customer service like this only few can provide. Good luck my friend we are lucky to have Husein and Aquarium Depot around.

Negative experience: Ordered salt from here. UPS lost the shipment and I have tried contacting Aquarium depot several times and it's been over a month. I would NEVER order anything from this company again!

Fantastic experience: I had a great experience at Aquarium Depot - the gentleman are very knowledgeable - and they got it all whatever you need at a competitive price - I will definitely head back to check them out - thanks for the help

Fantastic experience: Great sport for all your aquarium essentials! Highly recommend. Been dealing with them for years.

Fantastic experience: Very well stocked store. Most of the sps in my tanks have come from here. Clean corals of excellent quality. Everything is also very competitively priced, never left feeling ripped off. Plus the staff and owners are really nice to deal with.

Fantastic experience: Aquarium Depot is absolutely the best in the business! Their selection of fish, corals, and aquarium supplies is second to none, with everything you could possibly need for your tank. The staff are incredibly knowledgeable, friendly, and always ready to help with advice or recommendations. Whether you’re just starting out or an experienced aquarist, they make the whole experience enjoyable and stress-free. The store is clean, well-organized, and stocked with high-quality products. They truly care about their customers and it shows. If you’re serious about your aquarium, this is the only place to go. Highly recommend!

Fantastic experience: Nice products and service here. Ordered 2 boxes of aquarium salt for pickup. But my back got injured cannot carry the heavy stuff. Then asked if they can help to put it in my car. They didn’t hesitate to do that. Thanks for the help.

Positive experience: The facility is excellent, and the staff provides friendly and helpful service.

Fantastic experience: The staff here are very knowledgeable and have helped me so much trying to understand what my aquarium needs and doesn’t need. They have also given me advice on rockscaping and what to use and what fish would be best for my tanks community 100% recommend shopping here!

Fantastic experience: The staff at Aquarium Depot are fantastic. From product selection variety to ordering and super fast shipping!

Fantastic experience: Simply the best place for anything you need for your reef or freshwater tank. They even have supplies for reptile keeping and terrariums. The AD team is incredible for their selection, services and prices.

Fantastic experience: Let me get right to the punchline: The service and dedication to the hobby exhibited by the staff and owner of Aquarium Depot is unparalleled. I will add, that I was a Distributor and Manufacturer Sales Representative in The Aquatic Industry for a number of years, calling on numerous retail stores and Distributors throughout Canada and Western New York, as well as being a life-long hobbyist. My Vectra M1 crapped out and I got to Aquarium Depot at 6:30 PM last night. I was advised by Hussain Baig to go with a Sicce Syncra SDC 9.0 but lets say my plumbing knowledge is somewhere around zero. Hussain Baig was extremely busy but he got to my condo at 8:30 PM that night with supplies and tools and set up my new pump. There is no way that I could have accomplished this on my own and he would not accept any payment for his service, time and expertise. And the pump? Incredible! I am running it at 55% and that may be too high, while my M1 was running at 100%. Thank you Hussain Baig.

Fantastic experience: For all your reef hobby needs, this location provides you a wide range of products. Staff is helpful and polite.

Fantastic experience: This is the best reef online store that I have had the pleasure of dealing with. They delivered my Red Sea reefer 525XL and helped me to get it into my apartment, which was no mean feat. Whenever I have had a problem they have always been eager to help resolve it. Great customer service.

Fantastic experience: The staff is always very helpful and responsive, and the customer service is stellar.

Fantastic experience: Excellent service and very helpful to make sure i got the compatible hardware for my setup. I also like the large variety of products and competitive pricing they have. I highly recommend them

Fantastic experience: I Have been dealing with this organization from inception and always had the greatest positive experience. Very knowledgeable and up to date on all aspects of the hobby.

Fantastic experience: Excellent company whenever I need anything they go the extra mile to get it for me, fantastic customer service, and fair pricing.aquarium Depot is my go to store.

Fantastic experience: Very helpful staff , will shop here again for sure!

Fantastic experience: Great selection of goods and livestock and really loved this store. Will still likely make purchases in the future but have to say that my most recent experience with an issue has left me disappointed. I've had issues with equipment purchases in the past and they have always done a great job in addressing my concerns and going above and beyond with replacement. However on a most recent issue with a heater where a new element needed to be ordered through warranty (I even provided direct communication with manufacturer to AD), after initial response never heard back after a month and 3 additional attempts to contact. Ended up having to go through manufacturer directly and pay for shipping and duties myself. *** Revised Review *** After posting this I was contacted and am very pleased with the outcome of the response received. Increasing my rating to 5 stars and chalking this one up to bad timing and an outlier experience. Highly recommend Aquarium Depot for your needs!

Fantastic experience: Overall, great products, pricing and services. I had an emergency leak issue on Sunday and I put an order in that day off products required and went to pickup right after and they had no issues fulfilling my order right away!

Positive experience: Very misleading. Only carry Oceanic fish. But the owner is very friendly and helpful.

Fantastic experience: I purchased a tank with no plumbing recently it had odd size holes drilled in it, I went to them to figure out what to do they took the time to coach me throughout the process can’t thank them enough I’m really happy I was able to work everything out.

Fantastic experience: Purchased these rocks from this location. it looks amazing. Thank you for your recommendation. The store owner was very helpful..

Fantastic experience: I visited here while in Toronto. Very friendly staff. He was informative and helpful. Keep up the great work.

Fantastic experience: 5-star service. Hussain and his crew will set you up with whatever you need. If nobody else can get it, they can.

Fantastic experience: great store, great fishes they keeps

Fantastic experience: Hussain the owner is amazing to work with, he will go out of his way to bring in products that others do not stock and he works hard to meet customers needs. I would recommend using Aquarium depot! Thanks again for getting the UV filter!

Negative experience: I've had some really good experience with online dry good orders with AD. Like another reviewer said, the diversity of offered products is great. As well, prices are generally the best or at least very competitive, and they have good/regular sales and deals. Unfortunately, like in the review I just read, I have to agree that the customer support is lacking and I often feel "ghosted." Again, in that aforementioned review, I also had received a defective T5HO ATI bulb and have not yet received a response on how to deal with this from AD. At least from reading that same review, and the response from the owner, I saw from that what I was required to do. I purchased an Innovative Marine EXT 100 Complete Reef System, plus rocks, sand, a skimmer, and numerous other parts, equipment and supplies. Everything arrived packaged carefully on a pallet and I was very impressed! It was definitely nerve-wracking up to the moment it was delivered. AD was certainly more helpful around the time I was inquiring about this system and ultimately ording it, around Black Friday last year. Since then, getting a response has been unfortunately hit-or-miss. Sadly, a few small parts on the tank stand came broken and Innovative Marine instructed me to direct my warranty inquiry/claim with the supplier (Aquarium Depot). I reached out to AD and they offered to help, but after four more emails from me looking for updates on this issue (and asking about that defective bulb) since April 18th, I'm left feeling like I have to deal with it on my own. Even more concerning is if (hopefully not) I have a significant or critical issue with my aquarium, and I REALLY need supplier support for my warranty, and it just won't be there. I hate to write less-than-glowing reviews, and I write this with a fair bit of conflict as I have had good experience and that's not forgotten. I have a feeling they are extremely busy, and I know emails can get lost and buried. It would just be nice to get somewhat of a timely response, if any at all. Like the other reviewer said, I've not had this experience with other Canadian saltwater retailers. The support elsewhere is not only there, but always above and beyond, and always within the same day. It really makes a big difference when deciding where to shop.

Fantastic experience: Im really glad with the customer service. Had an issue with the order, didnt get any help from shipping company but aquarium depot they were very communicative. And they tried their best to help me with the order. Im really satisfied with their service. 100% recommend them

Fantastic experience: Hands down the best supplies in Canada. Great selection of salt water fish.

Negative experience: Found not to be reliable regarding the delivery dates for my order that I was told.

Fantastic experience: I did not purchases anything, but I was extremely impressed by the customer service displayed by Hussain. His knowledges and expertise are second to none. If you are someone looking to get into salt water tanks, I encourage you to pay him a visit, I am sure he is more than capable of assisting your needs. If you are experienced with salt water tanks his stock is simply astonishing and beautiful, he provides an array of coral and fish, he also supplies tanks for beginners to experienced hobbyist. I strongly recommend this business to anyone interested in this hobby, he also provides other equipment for fresh water tanks, check out his interactive website. Cheers!!

Fantastic experience: Ordered from Aquarium Depot many times and have always been satisfied with the product selection and service, Hussain is also very knowledgeable and always happy to help out.

Fantastic experience: After numerous searching for a store or Web store selling a Innovative Marine Aquarium products, Aquarium Depot was the only one who helped getting a part no one in Canada were able to get. These guys are awesome, I just wished I lived in the GTA, I would be a life time customer for sure. Thanks a million again guys.

Fantastic experience: I only hopped on Google to provide feedback because I ordered a bunch of testing equipment last night and it was at my front door today. The prices are very competitive and I will be ordering again in the future.

Fantastic experience: I ordered online twice from this company. No issues with first order. I did have some trouble with my second order, but I will say after I called the business they were apologetic and quick to fix the problem. Wonderful customer service!!

Fantastic experience: I'm currently setting up my first tank and with the amount of products on the market knowing what to buy is overwhelming. Went into the store today, they spent an hour with me recommending products and showing me what I need to get started properly. I left the store with everything I needed and a lot more knowledge. Amazing staff and great shopping experience.

Negative experience: Ordered something that was on backorder, I emailed asking when it would possibly ship out. I received and email within a few minutes, the product doesn't fit in my setup and so I emailed to possibly return it and have just been ghosted ever since. So I guess don't ever ask about returns they just ignore you.

Fantastic experience: I love this store, i always go there when i have to get big stuff, they have all kind of spare parts and big selection of dry goods, ill follow this store to the very end.

Fantastic experience: I order supplies and hardware from these guys on a regular basis. I have had orders delivered and I have picked up orders as well. The staff are very friendly and helpful. They stock a lot of parts as well. Their new location is really coming together.

Fantastic experience: These folks know how to run a business! Super fast handling and shipping and top notch customer service. Definitely the place for any aquarist and reefer.

Fantastic experience: Ordered from here countless times, always a great experience. Fast shipping with great service.

Fantastic experience: Started my saltwater journey with Hussain and his team at Aquarium Depot and I can tell he treats all his customers equally with fairness and respect! He ensured all the equipment is what I need and did not try to upsell me on anything. He went out of his way to get me a product that seem to have an error with no questions asked. Which is why I refer to all my family and friends to go to him and not the stores close to him which all they are interested is your money. Also, James whom works at the store took his time to educate me with starting a saltwater aquarium. Kudos to him !

Fantastic experience: I've purchased all my chemicals and substaintial amount of my hardware from here, and they are fantastic. Same-day delivery in the GTA is great, and if you go into the store they know their stuff and can offer good advice. Hands-down, best place for aquarium dry goods in the GTA.

Fantastic experience: I made my first order with Aquarium Depot for a Neptune A3 System, and when I placed the order, it was on back order. I was starting to get a bit nervous as it was my first order with them, and I wasn’t familiar with their store, but Hussein and the team were able to quickly get my Neptune shipped and I can’t be happier! I’m constantly buying new gear for this hobby and will 100% be coming back to them for more! Thanks so much Aquarium depot!

Fantastic experience: My go to for all my dry goods, owner helped me out big time when I was setting up my tank. Haven’t been to their new location but seems like they have alot of nice livestock available.

Fantastic experience: Always great customer service from Kris and the rest of the team. Can't visit as much as I use too, but the new setup is amazing! Beautiful shop and amazing tanks

Fantastic experience: Always quick to ship and prices on dry goods are very good. My go to for my reef supplies.

Fantastic experience: I’ve been buying supplies from Hussein when he was selling out of his garage. I went to his recent grand opening, bought something and entered the raffle and ended up wining a AIO tank. I honestly wasn’t expecting it and if this doesn’t prove he’s legit honest I don’t know what is.

Fantastic experience: The staff here is really exceptional. They’re clearly passionate and extremely knowledgeable. Best store experience we’ve had in the GTA.

Fantastic experience: There was a mistake with one of my shipping, i have to say that it was the first time, so i took pictures and send them (i always take pictures when i unboxes my stuff so its easyer when there is a problem) and they gave me a new product with a compensation and it was resolve fast. Good service as always