Hall's Aquatic Centre

Negative experience: Been using them years but the last few months ive took advice off staff and they have all said different things on what to do. One staff sold me treatment for my pond that didn't work at all. ( i no it's not a 100% it will work). But To go back and to be told by other staff I wouldn't of sold u that ??? So sold me somthing else for it as the fish started to get worse. To find out it wiped my pool totally of good and bad bacteria and the filter which then sent my readings all over the place causing the fish more damage/ harm than was before. Now having to start all over again with water changes and try to get the fish back to how was. I trusted there advice to now feel its very mixed and eveytime i go there i just get told buy this stuff and then use this and this. Not good

Fantastic experience: Me and my dad have came here for years. Every time we come we get everything we need. Great variety and great staff. Plants, fish etc are always healthy and up to standard. They always care and are very respectful. Everything I come I feel like I have to get something to show gratitude and support a great business. You guys are awesome for your work. Thanks!!

Fantastic experience: Big thanks to Matt. He helped us purchase fish & plants for our new pond. Originally we purchased smaller fish, but later returned for a large white koi who we have named Sid. Matt was very knowledgable about the fish, and was really careful not to harm them when catching. He is a credit to Halls Aquatic. We will definitely be returning. Thanks guys.

Positive experience: Nice and clean with friendly staff

Fantastic experience: Deb in the aquatic centre was an absolute marvel. Great customer service, actually saved me money. They have a customer for life now !!

Fantastic experience: Great friendly staff, and good quality fish for my pond, thanks all

Fantastic experience: Excellent service recommend any time,staff were very helpful and friendly.

Fantastic experience: Been to this store several times since my first review... Fish from here seem to be the healthiest and happiest we get. Recently had to go in just before closing time, staff were helpful and understanding, didn't rush me and appeared appreciative of the business. I live a 45 min drive away but wife and I sometimes drive up just to look around and make impulse plant purchases. Have some future projects planned, will be stopping by again in summer Original review: Awesome centre. Great range of high quality products at very sensible prices with customer parking. Went in mainly for pond plants, bought several, one is already flowering beautifully and the others are also looking strong. Ended up buying some koi and a sturgeon too. All settled in nicely. Staff at the store were very helpful with advice and packaging our purchases. Great customer service. I look forward to visiting this store again.

Positive experience: Good selection of garden and aquatic goods. Very helpful staff

Fantastic experience: Matt was a very informative aquatics advisor!

Fantastic experience: Great shop! Love the plant's I brought as I get it nice and fresh!

Negative experience: Careful buying fish from here. I was close to buying some and noticed the whole tank was infected with ick. The variety is always lacking

Fantastic experience: Very helpful and great fish

Fantastic experience: Brilliant , been dissapointed with betanical and saw this place on way home stopped to have look it was interesting staff very helpful lovely fish x and everything you need for building ponds x

Fantastic experience: The young gentle in the Fish store was brilliant. Friendly and amazing customers service skills and had the patience to explain things a couple of times for my own understanding. I wish I knew of this place sooner. The goldfish’s are cheap and lots of options to choose from as-well as the plants pots, very cheap and good quality!

Fantastic experience: Very helpful and knowledgeable will certainly go there again

Negative experience: Decent common Live stock but are all over the place, looking for a ram and end up finding it in a tank that was labelled "Neon Tetras", all aquatic plants were dead or hardly any stock

Fantastic experience: This garden centre is one of the most unique and interesting places in the West Midlands. They have a beautifully crafted Japanese garden in the center, which is well laid out and meticulously maintained. Although it felt a little odd to see a Buddha head placed on a rock, the garden overall is exceptional and brought back a lot of nostalgia for me. Over the arch bridge in the Japanese garden, there is a fantastic aquatic centre that offers a wide range of fish and water plants. In the middle of the building, there's a stunning deep Koi pool. The black cat wearing white socks was very friendly and fluffy too. I love this place.

Fantastic experience: I've lived in brum all my life but never been here. I finally went with my wife and kids. The place is huge, massive array of gardening items and the aquatic part at the back is really nice. Went for aquarium equipment, ended up buying an Oscar cichlid too! Reasonably priced and healthy fish. Will be back again.

Positive experience: Bought some pond plants. The staff was very helpful and knowledgeable help me to chose the right plants and explaining how to grow. I got what I need from them.

Fantastic experience: Great experience as always. Went buy nano fish,cherry shrimps and a Rabbit snail doe my planted tank. I also got 3 small goldfish for my pond

Fantastic experience: Nice fish shop at the back of the garden centre. Kids enjoy visiting, you can pay a small amount for some fish food to feed the fish in the ponds. Staff are helpful and knowledgeable.

Fantastic experience: When buying aquarium for my sons birthday the lady who served us was very informative. I believe here name was Debbi.

Fantastic experience: I have an aquarium If i buy fish from other pet shops they seem to die within a few days but the fish from halls don't I still have them

Negative experience: To be honest staff are not helpful at all , I stood next to one member of staff who took over 10 minutes to catch one fish not very impressed and all ignorant and all tanks very dirty not very appealing for buyers. I'm not impressed and certainly won't be buying from them in the future

Fantastic experience: Very helpful staff the aquatics are beautiful well worth a visit

Positive experience: Great place to get your aquatic supplies. I'd like to see a larger range of marine creatures. The internal koi pond is impressive.

Fantastic experience: Great variety of fish. Both cold and tropical fish. Marine variety was small. The staff are really helpful. I spoke with Jack who was fantastic. Great customer service. Took his time, explained whats fish were suitable with my current fish, was very patient and had an extensive knowledge. Really pleased with the service I received. Will definitely be coming back. Keep it up

Fantastic experience: So helpful . You are not rushed and sound advice

Negative experience: Unhelpful staff. Very blunt. Didn’t want to help if I’m honest. Believe it’s the area and me being brown skinned

Fantastic experience: Came here for advice on setting up a new tank for my daughter. We were guided through the whole process by a very helpful member of staff (Jack). Great service. Thanks

Fantastic experience: Amazing customer service, came in around 2 months ago looking to start my own Aquarium. Everyone was really helpful and explained everything for me as this is my first time having fish. They have an amazing range on fish and tanks. Would definitely recommend halls aquatics to everyone.

Fantastic experience: Great place for walk about plenty to see from plants to fish & so on

Fantastic experience: Needed some help and advice regarding a pond the staff couldn't have been more helpful

Fantastic experience: Nice place, lots to look at. They have a fish store as well as plants and furniture

Fantastic experience: Very nice Aquatic place and nice to see the fish in very good condition

Fantastic experience: Well stocked and clean aquaria. Livestock looked healthy and prices were reasonable

Negative experience: Been to the shop today, very overpriced comparing to other aquatic shops in area , I was there for marine only so no comment on tropical or cold water , marine tanks were very dirty , corals didn’t look good at all , not much marine products, avoid if you want marine equipment !!

Fantastic experience: Very friendly got to no them over the years always helped me out

Fantastic experience: Big aquatic outlet, well stocked and quality fish

Fantastic experience: Looking for pond stock this is the place. Only thing not keen on tanks fish with nothing in. I'm sure fish would be happier even if they have a stone to swim around. Free parking

Positive experience: We've had our fish and aquarium set ups from here - all competitively priced. But best of l, really helpful staff - especially the "fish guru" - ask for her if you need detailed advice!

Positive experience: Great staff ! went to buy fish!!;

Fantastic experience: Having purchased a pump for pond a while ago, we needed a UV to clear green water, so checked prices and once again, best place for best price, I ordered the evolution aqua 75w UV, it came very quickly and super well wrapped, fitted it, and after 4 days our totally green pond is now crystal clear, what a transformation to see all the fish who seem to be thriving on clear water. Absolutely 1st class service from start to finish.

Positive experience: Lovely garden centre. Lots of choice and good quality plants. Sells everything you need for s garden including some nice garden ornaments, rocks, bird baths etc. Everything is attractively displayed and staff are helpful. The Aquatic section was okay but less impressive. Good selection of pond equipment and accessories but not much pond plants to choose from. Was a bit disappointed as I'd specifically visited to buy pond plants. Well worth a visit though for plant and garden lovers.

Fantastic experience: Well stocked and friendly helpful staff well worth a visit for your fish needs and plants and there is a large Cafe right next door it's five stars from me keep up the good work team

Fantastic experience: Really good place and the variety of fish is amazing

Fantastic experience: Great place lots of choice and the coffee next door top class

Fantastic experience: Great shop to go to very helpful

Fantastic experience: Use for both plants and aquatics

Positive experience: Great advice friendly staff and all you need if looking for ponds fountains fish tanks e.t.c

Fantastic experience: This is a well stocked store with pleasant helpful staff, what more could you ask for. Definitely worth a visit

Fantastic experience: Amazing support. I have brought my broken water pump to buy replacement and the staff managed to rescue the old one, so I avoided extra cost. Great support, as not many people typically bother to help like that.

Positive experience: Good quality fish but the prices have gone up

Fantastic experience: Good selection of fish and helpful staff

Fantastic experience: Stumbled across this little gem on our travels. You'd never know how beautiful it is from the road. Well stocked and reasonably priced.

Fantastic experience: What a brilliant place had problems with my fish and a lovely lady told me exactly what to do now my water and temperature are great all thanks to this lovely lady would I recommend this place giving 5 star says it all great place

Fantastic experience: Brilliant place very helpful staff had a look around carp under the bridge in the pond bit of a walk up a hill if ur in a wheelchair get somebody to push u up. Now the garden centre is open & on a flat'ish ground it's also cheaper than most garden centres just off Chester Road there is a few spaces out the front, 3 disabled spaces Go have a look around u will be surprised

Positive experience: Nice to look round. Lovely fish

Fantastic experience: I have just been for advice about one of my fish that appeared to have fungi I took a photo of it with me the staff informed me that the problem was not fungus related and how I should treat the fish, which involved no cost. The service I received was excellent this is not the first time I have used halls and I highly recommend them.

Negative experience: Nice place but they never answer the phone which is extremely frustrating

Fantastic experience: Last year my parents bought a pond pump, we were under the impression it had gone faulty so brought it into the garden centre today and was greeted and served by Dan. He was amazing, went above and beyond to ensure my mum was happy with the pump, he explained everything thoroughly and showed her how to clean it. Thank you so much Dan, brilliant customer service.

Negative experience: My daughter went to this place with her family,staff was very unhelpful,and rude,she will not be visiting again.

Fantastic experience: Good aquatic and pond selection good value for money would recommend

Positive experience: Nice place staff friendly and helpful if you are starting your own fish tank they will help you

Positive experience: Got lots to choose from with fish, plants, liners, pumps etc.

Negative experience: Bad experience not very helpful wanted to purchase an item which was on sale for 55.00 pounds put was told we could not purchase it as it was part of a display it was a piece of bog wood for the fish tank we had been looking for the Wright one for a while and was glad when we thought we had there was 3 pieces one for 55.oo one for 44.oo and one for 49.00 pounds.when I pointed out that all 3 had a price ticket on them it looked like they were for sale. When then asked to see the manager he said he was the manager.l then said if they were for display thay should not have a piece ticket, with that he replied it would be like some one coming into my home and wanted to buy my three piece, with this I looked a bit puzzled and my husband replied I wouldn't have a price tag on my furniture unless I was wishing to sell it. The piece we wanted was only on top of the tank not inside it and could have been easily taken off. We would have thought at the moment a sale of anything in your store would be a good sale. Very disappointed.

Fantastic experience: Great place, variety of fish and good price tanks

Negative experience: Although Halls have a large variety of products their staff needs further training with regard to customer queries and problems. This would be my last garden centre to visit in the West Midlands!!

Positive experience: Very knowledgeable and helpful staff and a good array of products, fish, ponds, plants and water features on offer.

Positive experience: Nice stock of aquarium and pond hardware. Wheelchair friendly. Poor variety of pond fish compared to other stores.

Positive experience: Very good and friendly garden centre. The staff in the aquatic centre are very knowledgble & helpful in these difficult times.

Negative experience: Brought a guppy which died within hours. Unfriendly staff made it feel like I was an inconvenience when asked for help. Fish looked poorly looked after and clearly the fish I was given wasn't well at all as it sunk to the bottom within hours. Whereas all my fish brought from another company are thriving- one of which is another guppy. Don't waste your time

Fantastic experience: Great place to go for all my tropical aquatic needs, advice, and even to take my son to feed the fish. Would highly recommend

Fantastic experience: Good service well stocked. Loverly pond fish. Well worth a visit

Fantastic experience: Great place if you keep if you keep fish staff are friendly we'll knowledgeable of their trade

Positive experience: Decent garden centre, but a great aquatic shop, my son drags me in whenever were in the vicinity, especially now they have a huge sturgeon river monster.

Fantastic experience: Lovely helpful and knowledgeable staff, helped me with my fish keeping for the last 40years, the plants are first class in the garden centre, and a visit to the lovely tea room,

Fantastic experience: Very good and helpful stuff, didn't push to buy expensive or unnecessary things, rather given me some money saving advice, buying again

Positive experience: Good aquatic store helpful and friendly

Fantastic experience: Halls has everything you need for the garden and aquarium. Also check out the Christmas shop. It's open now!

Negative experience: Some of the staff are friendly other than a blonde lad seemed to have an attitude with me. But they need to research how to keep land vampire crabs. I had to save one in the shop there meant to live in 20% water paludariums. But it was stuck in a water tank and only had tiny rock to sit on. They bagged it in water there meant too be put in a damp tub with air holes.

Positive experience: Good variety of fish and all that they need to make up good aquarium

Negative experience: The aquatics part is a disgrace the fish them selves in poor condition truly gutted

Fantastic experience: Contacted your establishment today as a friend of mine has an algae problem in her fish pond. Spoke to a lovely and most knowledgeable lady on the phone that gave me a multitude of information to help my friend, including advising on a water sample being taken from the pond. Can't thank her enough for spending the time to explain what may be the issue. A real credit to you. Many thanks.

Positive experience: Nice small selection of marine fish. Excellent selection of tropical fish.

Fantastic experience: Brilliant very helpful in the aquatics dept.

Fantastic experience: Huge store with a lot of variety. Helpful staff and good displays of some products too

Positive experience: Great little garden centre. I take my 4 year old to see the fish which you can feed. She loves it.

Fantastic experience: Really excellent staff, when above and beyond to help me with a different situation. Very kind.

Negative experience: I have bought a number of fish from this place in recent months and have lost the majority of them. At first I thought it must be my water parameters but no problems there, even after multiple tests. Fish I have purchased from other stores in the surrounding area, or even online, seem to flourish with no problems . I recently went in to buy some treatment for a recent white spot outbreak in my new tank .The man who served me told me that the treatment I had bought only took 24 hours to treat the issue .However the side of the bottle itself says nothing of the sort, instead directing you to carry out five treatments each spaced 48 hours apart, good thing I didn't just take him at his word . Whether the white spot outbreak is a result of a recent purchase from this place, 5 female guppies (4 dead) and 4 keyhole cichlids (1 dead) I couldn't say. But there doesn't seem to be an area to quarantine new fish? Overall they have a great selection of tanks, food equipment etc which is the only reason this isn't a one star review. I have been keeping fish for many years and have never experienced a problem with livestock from a particular store like I have with this one .

Fantastic experience: Friendly store with good advice, will even carry your large purchase to your car, can't say that every day !!!!

Positive experience: Good selection of fish & equipment for a local store.

Negative experience: marine fish and corals section is a joke

Fantastic experience: The aquarium at Halls is being redeveloped so the fish stock levels were low. The shop generally is very good with everything for the aspiring aquarist.

Positive experience: A decent and expanding stock of both fresh and marine tanks and equipment

Positive experience: At the moment aquatic center being refitted should be ok when complete

Positive experience: Good selection of fish staff very helpfull

Fantastic experience: Excellent place to go for a walk around. In a very useful aquarium centre at the back

Positive experience: Shopping here can be a hit and miss affair. The staff can be knowledgeable and helpful on one visit and shoulder shrugging and couldn't care less on the next. It all depends who serves you! Their aquatics department can be quite good.