📍 Location and contact

6447 Williamson Rd - >24019, Roanoke
+1540-400-6163

📷 Photos from Exotics & Aquatics

ℹ️ Information

Exotics and Aquatics is a local family owned pet store. We keep in stock and supply a large variety of small mammals, reptiles, fresh and saltwater fish, birds, and all their supply needs. We take pride in trying to beat the chain competitor prices and having a family-orientated atmosphere!

Welcome to Exotics & Aquatics, your premier destination for unique pets and aquatic life in the United States! This vibrant store offers a delightful experience for animal lovers, providing a wide array of animals and pet supplies.

  • Knowledgeable Staff: Our team is friendly and well-informed, always ready to assist you with your queries.
  • Great Variety: You’ll find an impressive selection of freshwater and saltwater fish, reptiles, birds, and small mammals in a clean and appealing environment.
  • Family-Friendly Atmosphere: Customers love bringing their families to explore the fascinating animals and interact with our attentive staff.
  • Unique Offerings: Beyond just fish, we have exotic birds, reptiles, and adorable small pets, ensuring you discover something new and exciting each time you visit.
  • Quality Supplies: We stock a comprehensive range of supplies to help you maintain your pets' health and happiness.

At Exotics & Aquatics, we cherish our community and strive to provide the best service while continuing to grow and improve. Come visit us and experience the joy of connecting with nature through pets!

🕒 Opening hours

  • SUNDAY: 11H-19H
  • MONDAY: 10H-20H
  • TUESDAY: 10H-20H
  • WEDNESDAY: 10H-20H
  • THURSDAY: 10H-20H
  • FRIDAY: 10H-21H
  • SATURDAY: 10H-21H

🎟️ Buy your ticket

🗣️ Exotics & Aquatics: Reviews

4.1/5 (200 Reviews)
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Junior Robertson (Jr.) 2 months ago

Fantastic experience: Great customer service& always helpful and friendly.

Destiny Woody 2 months ago

Positive experience: How much is your Mr white the pirate

Angelica Parrish 3 months ago

Fantastic experience: The staff was very knowledgeable. one guy in particular was very helpful and patient with all of our questions-cannot remember his name I think he may have been the owner, if not he should have been!!!

just one bite 3 months ago

Fantastic experience: Love this pet store. Have tons of options for supplies and feeders. Just their prices are a bit high for the live animals.

Ruby Wood 3 months ago

Fantastic experience: Love this place! Me and my family have been going here since the old location. This is the best and cheapest place for feeders! We've always had great customer service and we usually find what we are looking for. The animals are a little higher in price than the popular pet stores but the quality and variety is definitely worth it. I'm always seeing something new and interesting! 10/10 recommend!

John Daughtry 3 months ago

Fantastic experience: I absolutely love this shop!

theo blah 3 months ago

Negative experience: Terrible owners that do not care about either their animals or the customers. Do not shop here.

Casey Compton 4 months ago

Fantastic experience: Love the environment and layout of the store. Plenty of different animals to see!

Lincoln's shorts 4 months ago

Negative experience: (I’m only a customer for aquatics) Important notes, they don’t quarantine their fish to my knowledge, they get them in on Tuesdays then put them directly out on display to be purchased. Also after you leave the store they will no longer be in charge of the fish and you won’t get a refund. The people in charge are nice and helpful. Tips- If you are buying fish buy on Friday-Monday to avoid fish that were injured in shipping and died a day or two after. My experience- They are kind and helped me get what I needed, their prices are good and they have a decent selection, I got 6 galaxy rasboras and 5 lived, I bought on a Wednesday so they were only at their store for a day also the tank they were in had multiple dead galaxies in it.

Carter Jameson 4 months ago

Negative experience: Their frozen brine shrimp gave just my fish Camallanus parasites and practically ruined my 300+ dollar tank. Previously I bought 3 albino corycats and 8 rummynose tetras, 2/3 corycats and 4/8 tetras died within 48hours. This is by far the worst fish shop in the area, I’m never coming back and warning everyone I know thats in the hobby to avoid this place at all costs

Raymond BUTTERWORTH 4 months ago

Fantastic experience: My wife and I have been multiple times and have never had a problem. Their selection is phenomenal!! We find Andy to be VERY knowledgeable and his advice has been most helpful. Our seastar and snails are super active this morning and appear to be happy in their new home. Thank you Andy for the great deal and service. We will be back and will recommend to everyone.

Jennifer Webb 5 months ago

Fantastic experience: Been coming here for years since the shop was beside Cash Converters. Everyone really knows what they’re talking about. Always loved the staff and Mr. White ❤️

Jenna Fidler 5 months ago

Fantastic experience: Great selection of reptiles and fish. Nice staff.

Leon Blankenship 5 months ago

Positive experience: Cool place, with lots animals

Joshua Mahaffey 5 months ago

Negative experience: sketchy place. take your business elsewhere

Scott Colson 5 months ago

Positive experience: Went in for grooming for my bird and the staff is very friendly and helpful. They did an excellent job trimming my birds claws and wings even if it was a bit pricey at $45.

Tranee Bonton-McDonald 5 months ago

Negative experience: I wouldn’t shop here he treats his customers like trash

Jason Horn 5 months ago

Fantastic experience: Good people. Easy to work with.

Robert Bolling 5 months ago

Fantastic experience: My favorite new pet store... Great knowledgeable staff and a great variety of fish and reptiles..check it out!!

Logan Jackson 5 months ago

Fantastic experience: My wife and I have been coming here for about a year for our geckos and to see the wonderful birds they have. I love the lil guy who greeted everyone who walked in the door. They have the largest selection of any pet store that I've been to. All of the animals and habitats look very well taken care of and happy.

CP Mann 6 months ago

Fantastic experience: Great selection of fresh water fish. Great helpful staff.

Paula Murray 6 months ago

Fantastic experience: I boarded my two Parakeets named Babies. The Staff was wonderful with my Pets. They took great care of them. Thank yaw so much. Paula

Dario Lorenzo Clara 6 months ago

Fantastic experience: If you are looking for an exotic bird, a fish for your aquarium, reptiles, amphibious or even arachnids this is the right place for you.

Craig 6 months ago

Negative experience: I saw the veiled chameleon you guys are asking 250 for. That poor guy needs serious vet attention. You should be ashamed of yourselves trying to sell people sick reptiles passing them off to the next person for a fee without getting them any type of veteran help is outrageous. Seriously what type of establishment are you running here? God only knows how many sick exotics you've sold to the unknowing public. It's sicking hopefully people see this and it inspires them to do business elsewhere. Hopefully the chameleon gets the treatment it deserves and you all get what you deserve as well.

Exotics & Aquatics
Exotics & Aquatics

You do not even live in VA or anywhere close how would even know what we have or do not have for sale?

Joanna Cukierska 6 months ago

Negative experience: ANIMAL ABUSE! It’s unbelievable that you’re trying to sell this clearly sick chameleon for 250$. His enclosure is a joke and is causing him even more health issues. If people who work there are heartless enough to look at this poor creature everyday and try to benefit from his suffering I DO NOT RECOMMEND buying animals from this place! Some people might not be aware but this is a VERY SICK reptile which is a horrible sign because who knows what other pets are also in these kind of health conditions

Exotics & Aquatics
Exotics & Aquatics

Considering that you live in California how do you even know what we have for sale?

Billy Norikey 6 months ago

Fantastic experience: Reptiles, fish, birds, and bunnies. Sometimes they carry ferrets and cats. Friendly staff and solid selection of pet gear. I really enjoyed the variety of fish for this size of shop.

Jenna Camden 7 months ago

Fantastic experience: Beautiful creatures well taken care of and very friendly staff that are very attentive and knowledgeable. I go here on the occasional days i need cheering up and watch all of the amazing fish in the wonderful aquatic section they have made.

Melissa Wilson 7 months ago

Fantastic experience: Really informative if you have questions. Nice to NOT see dead fish laying in their tanks!! freshwater & saltwater, cool Axolotls!! Birds are entertaining as well.

Exotics & Aquatics
Exotics & Aquatics

Hi Melissa! Thank you for your kind words. We never want to hear that fish pass and if it was all of them then perhaps we can help. Can you please bring us in a sample of water and let us check your parameters? This will be at no cost to you of course - we just want to see if we can determine what happened. Our goal is for your fish to thrive and we want to do everything we can to get them there. Thank you!

Danielle Gallant 7 months ago

Negative experience: Reoccurringly displays sick reptiles for purchase. Animals that are clearly emaciated or have obvious necrotic tissue on their limbs. Husbandry is also poor for being reptile "experts" The only thing I'd recommend from here is fish or feeders. They do not take sick animals to the vet I have followed up with a clearly sick lizard for a few weeks now and they take health into there own hands vs a professional. Use caution with purchases! :(

JOHNATHON WILLS 7 months ago

Positive experience: Gotta watch out for the price they. Ll sneak a few extra bucks out of ya thinking I wouldn't notice $16 the first time I figured it was a honest mistake but went back and hit me with $12 they don't like to refund you so they offer another fish

Alec Taylor 7 months ago

Fantastic experience: A leader in the community for years! By far the largest selection of fresh and salt water fish I have seen around. Staff have always been friendly and prices seem a little better than some other local fish stores. I’ve been a customer for around 8 years now, and I’ll continue to for years to come.

Izabella Dejohn 8 months ago

Negative experience: There was a sick bunny there and we told an employee and he said "there was nothing he could do". While when a bunny is sick you can't do much on your own you could at least take it to a vet! It was a bad experience and I felt so bad for the bunny!

Cinder Van 8 months ago

Positive experience: If you want to buy a monitor they are the place to get one - they take their exotics to a vet - hanging rock animal hospital- they allow pets ( exotics ) to free roam. Purchased a sav about a year ago doesn’t seem to have any issues - parasites/ gout or any bone disease. They do offer to hold and purchase an animal for you. Let’s say that you want a black throat they will order online and make sure that is ok at time of purchase.

Brooklyn Keller 8 months ago

Fantastic experience: Very impressive how clean the store is. Employees are very friendly and knowledgeable and helpful. Especially Bailey!

ispeakmodernengish 8 months ago

Fantastic experience: Visited this place with my family. The little red haired girl was amazing! She was incredibly helpful and made us feel very welcome in the store. She was extremely knowledgeable about everything and we will definitely be visiting again!

alexis lipscomb 8 months ago

Fantastic experience: Loved visiting this place with my family. They have so many exotic animals. The staff are very friendly and knowledgeable about the animals. I've gotten a scorpion and some fish there. I loved visiting the exotic birds. Very clean and beautiful fish tanks.

Vicki Lodge 8 months ago

Fantastic experience: I just spoke to Andy and he was so very helpful! We are starting a new saltwater tank for my son and had some questions, which he answered immediately. He was very knowledgeable and professional! We will be doing the drive to the store 's location to get expert advice as well as to purchase fish, rocks etc. Highly recommend!

Sheila Southers 8 months ago

Positive experience: Love to go in one employee is extremely nice. Very helpful always helpful. Even when busy makes sure to say i will be with you as soon as possible an makes you feel welcome to the store.

Angela Roberts 9 months ago

Fantastic experience: Really cool birds! Andy is very knowledgeable and helpful! He helped me with my new Parrotlet, "Moldy Bread." Thanks for all your advice and patience, Andy! I highly recommend this store for all bird needs!

Kristi Lynn 9 months ago

Fantastic experience: Everyone was very nice! Zach was super helpful and knowledgeable! Got me everything I needed to get my aquarium ready for fish! I can’t wait to go back and get my fish!

Trevor Green 1 year ago

Fantastic experience: The birds are out, lizards in cage, ferrets an bunnies ready for adoption.. they take care of all my food, litter a tank questions concerns

Matthew Ferguson 1 year ago

Positive experience: 9/12/2024 Update: Came in today on a whim and spoke at length with Matthew in the aquatic section. He was extremely knowledgeable and right to the point which I greatly appreciate. He helped walk me to each tank showing me all the cool stuff they had and discussed his own tanks at home. I ended up leaving with about 5 fish total and some new food Matthew had suggested. Will definitely be back again. Matthew needs an “atta boy” and pat on the back for sure as he completely changed my opinion of the establishment. (I am not the Matthew I am writing about) Original 1 star review: I was in need of some aquarium supplies and decided to shop local instead of at a big box store. I started off looking at the freshwater fish and right off the bat I see a tank full of dead guppies. Nothing out of the normal. The fish selection is decent and the living fish seem pretty happy. I collect my item and go to the front. No one is at the register and I hadn’t seen anyone there when I entered the store many minutes prior. My wife and I stand there for what felt like 5 minutes until I decided to just place my item on the counter and walk off. I ended up buying everything I needed from Amazon the second I got in my car.

Exotics & Aquatics
Exotics & Aquatics

Hi Matthew - thank you for the feedback. We need information like this to grow so we do appreciate this information. I would love to discuss this more with you and see if we can right the wrong and earn another chance to gain your business. If you could email me at [email protected] I would really appreciate it. Thank you again for taking the time to let us know so we can prevent it from happening in the future.

Dustin Briggs 1 year ago

Fantastic experience: Never actually been here or this state but supposedly I had a review of this place on my account?? Looks cool so 5/5!!!! Keep it up!!!!

Carrie OMahony 1 year ago

Fantastic experience: We recently visited for the first time. We were out of crickets for our leopard gecko. We were wowed. My kids didn't want to leave. They have a wonderful selection of supplies, animals to purchase and just to look at. For example, they have a toucan. I have never seen one before. The staff was friendly and helpful and they sell adorable stuffed animals. We picked up a stuffed tarantula, a stuffed leopard gecko and a stuffed bearded dragon.

David Hart 1 year ago

Positive experience: A large variety of fish, both fresh and salt water, supplies, food, tanks etc. Also a good selection of birds and bird supplies. Staff were friendly and helpful.

Benjamin Miller 1 year ago

Fantastic experience: Love this place, wonderful selection and staff are kind and knowledgeable

Philip Rinker 1 year ago

Fantastic experience: Great place!! And a great staff. All the animals are neat and clearly taken care of.

Angela Li 1 year ago

Fantastic experience: This place is like going to the zoo to see all of the exotic birds along with being able to pet them and sometimes sit on your shoulder along with shopping for must need items for your furry scaled for slithery friends. The prices are reasonable and the staff is very friendly and helpful for all of your Aquatic and exotic needs.

Exotics & Aquatics
Exotics & Aquatics

You are so kind! We really appreciate you coming in and your positive feedback. The birds love people and attention please feel free to come as often as you like and show them love! Thank you!

simon rand 1 year ago

Fantastic experience: A very nice quick stop with the kids. All the animals are awesome and it's free. I've paid admission to go to zoos with less animals.

Exotics & Aquatics
Exotics & Aquatics

We love kids and we want to foster their love of animals so hearing this makes us very happy! Please bring your kiddos in any time! Thank you!!

Jeannette Lynes 1 year ago

Positive experience: 5/27/24 Left my bird (SunConure) Again I can’t stop praising this place! Worker is caring and loving on my bird ! I call almost every day and they take time out of their business to go to my bird so I can talk to him. When I pick up my bird , he is happy to see me, he always look good not stressed or sad . Thank you again ! 3/12/23 I bring my Bird to Be watch for a period of time They COVER my bird Baby AT Night At my request So he can feel like he is home When I pick him up He doesn’t look Stressed because he was there - he Is Loved - All the workers watch after Him Andy keeps trying to hold him and he Loves him even after Baby Bites him. He as Healthy as I left him Owners are so welcoming and they are True Lovers of Animals

Exotics & Aquatics
Exotics & Aquatics

Jeanette we love Baby and we love that you trust us with him!! Thank you so much for being so loyal to us for all these years! You were fantastic!

Emmie 1 year ago

Fantastic experience: this store is absolutely beautiful the workers are so kind and the animals/reptiles/fish look very healthy and taken care of this store is filled with so many different things from pets to to pet toys i would definitely love to purchase anything there❤️

Shaun Mitchell 1 year ago

Negative experience: I have purchased a pice of drift wood and it Floats. I called for advice on what I need to do to get it not to float I spoke to a person on the phone saying he was really busy. Didn't have time for my call very rude. They need to learn how to take care of their customers. Management needs the better training. It's a shame a local business. Is this sorry

Zykeem Edwards 1 year ago

Fantastic experience: This place is amazing the owner is super friendly & she has a wide variety of reptiles, amphibians and furry critters to choose from…I purchased a lovely tegu from here about 2 months ago & I’ve been in love with it since, I highly recommend this pet store!!

Lillian Hartwell 1 year ago

Fantastic experience: Great place to shop great customer service and as always able to get me all my aquatic needs

Jeff West 1 year ago

Fantastic experience: This is my favorite store and people hands down they are so knowledgeable I wish I could give them 100 stars they extrodenary great buisness

lpaola 1 year ago

Negative experience: It pains me to write this review for Exotics and Aquatics, a place my fiancé and I once cherished, particularly from interacting with the birds. Despite the frequent turnover of staff, we persevered in building relationships with each new face, embracing the store as our therapy place. Our journey with Exotics and Aquatics led us to explore new hobbies, such as maintaining salt and freshwater fish tanks, a passion that saw us invest thousands of dollars in supplies and marine life/ coral. However, our recent experiences have left us disillusioned and disheartened. Having purchased four birds from the store, including a green cheek conure, a cockatiel, a budgie, and a red rump parakeet, we initially encountered issues with the cockatiel, which appeared lethargic and sick, only to discover its coloring was artificial. Despite receiving store credit for this mishap, our faith in the store began to wane. Our latest acquisition, a Red-rump parakeet advertised as "9-MONTH OLD / HAND RAISED," proved to be the breaking point. Despite observing the bird's deteriorating condition over three months, we were denied any discount upon expressing interest in purchasing it. Ignoring our reservations, we paid full price for him and took him home. Early on, we noticed that the bird exhibited an unusual level of extreme skittishness and fear of humans, behaviors contradicting the hand-raised status. Drawing on our experience as seasoned bird owners, we initially attributed this behavior to a need for extra time to acclimate to its new environment. However, after two weeks passed with no signs of improvement and the bird's distress escalated to the point of self-injury (erratically flight and bumping into the cage breaking feathers) from minor sounds and movements, we realized the severity of the situation. Our concerns were further compounded when we contacted the store, only to be informed that the bird had been acquired from “a breeder" and was supposedly a year and a half old—information directly conflicting with the signage's claims. It became increasingly apparent that we had been misled not only regarding the bird's age but also its upbringing, casting doubt on the integrity of the store's practices. It has been about a month now, the bird remains terrified of everything, including the simplest things like the fruit in his bowl, which startles him. His fear has led to numerous accidents, with broken feathers and self-inflicted injuries from his frantic attempts to escape perceived threats. Rather than enjoying his presence, we find ourselves constantly on edge, trying to prevent anything from spooking him further. Regrettably, our interactions with him have been nonexistent; we are unable to touch or bond with him in any meaningful way. Furthermore, adding to the challenges, this bird, accustomed to a poor only-seed diet, refuses anything else. This refusal, combined with the absence of a leg band, intensifies our concerns about his background and neglect. This, coupled with the store's deceit regarding his age and hand-raising, has left us deeply disheartened. We never would have chosen an older bird (I know now this bird must be older than the new age given over the phone) with such profound fear and aversion to human contact had we known the truth from the beginning. The $360 we paid for him now feels like a steep price for the distress he has caused us. Despite our years loyalty, fond memories, significant monetary investments, and willingness to overlook the store's reputation, we can no longer recommend Exotics and Aquatics. The cumulative impact of our experiences, not just with this bird but with other issues as well, has eroded our trust completely. The blatant dishonesty regarding the bird's age, upbringing, and temperament has not only caused us financial strain but has also robbed us of the joy and companionship we sought. In addition, their strict no-return policy has left us feeling trapped with a pet that was misrepresented to us. It's a bitter realization after investing so much time and money into this store.

Jason Null 1 year ago

Negative experience: Most people are helpful but it only takes one to give the place a bad reputation. Short guy with glasses very poor at responding to questions. Very vague answers guess I should research on Google.

Geri Sinnett 1 year ago

Fantastic experience: Mr White and the store employee was very entertaining and informative. Nice fun family owned business.

Sharon Nipper 1 year ago

Fantastic experience: 9 rats later Exotics & Aquatics is still my to go place. This is Charlotte that I got about a month ago. She was a feeder rat.

Exotics & Aquatics
Exotics & Aquatics

Thank you!

C M 1 year ago

Negative experience: Disappointed. Saltwater selection looks neglected. Their showtanks are pristine, but the buyable livestock is poorly kept in algae / aptasia ridden tanks. I used to buy a lot from this company but their saltwater standards are in rapid decline. I take no joy in leaving reviews like this, but we’re talking about the living conditions of livestock. Hopefully they can do better.

Jessica Ransome 1 year ago

Fantastic experience: Great group of people. They love when you ask questions. They give detailed answers about the animals. We love going here!

Crow .-. 1 year ago

Negative experience: I got my ferret here. He's absolutely adorable. The Gary secret. Edit: there was this one employee and he was a jerk. made me cry in the store. also a bit pricey but that's to be expected when it's exotic pets and their care

Catherine Sizer 1 year ago

Fantastic experience: Huge selection of items and all types of animals. Everything looked well cared for. I stopped there to purchase frozen juvenile rats for my snake. They had them in stock and the quality was fine. Price was better than some other places.

The Planted Life 1 year ago

Positive experience: Staff was friendly and helpful. Aquarium section was great with a lot to choose from. My only negatives were that there were bird droppings all over the floor in that section, and there were a lot of dropping in the rabbit cages. It was late in the afternoon so they may have not been cleaned yet.

Exotics & Aquatics
Exotics & Aquatics

Hello! Thank you for the review! We appreciate all feedback and understand your concerns but I do want to take a moment to explain them - we clean the rabbit cages every morning - they get completely cleaned out, disinfected and new bedding put in however within about 2 hours their cage is soiled again bc we keep multiple rabbits together. So they are cleaned out daily but the rabbits use the bathroom a LOT. As for the birds - it’s kinda of the same thing. We clean the floor morning, noon, and night but we don’t like the big birds to be caged and with that comes a little mess but while I said we just can’t leave the birds cages all day long. We do appreciate you voicing your concerns so we could explain a little bit and are very glad to hear that you enjoyed our aquatic section. Thank you! Hope to see you again soon!

John Mason 2 years ago

Fantastic experience: Best in the area. Very large selection of everything. Feeders always in stock . Great prices and knowledgeable staff

Exotics & Aquatics
Exotics & Aquatics

John we really appreciate your kind words and feedback!! Thank you for the awesome review and for being such a good customer!

Cameron McCoy 2 years ago

Fantastic experience: The staff is always helpful, and they always have a great selection of yummy snacks for my dragon. Way better selection than pet smart

Exotics & Aquatics
Exotics & Aquatics

Thank you Cameron! We appreciate the feedback! We strive to do better - much better - than the big box stores so this review is fantastic!

Katelyn Martin 2 years ago

Fantastic experience: Love this place! Employees are very nice and has always helped me. Here is my snake I bought from them months ago! Still thriving and doing great! They have helped me with questions and recommendations on products.

Exotics & Aquatics
Exotics & Aquatics

Katelyn! Thank you so much for your kind words and for being such a good reptile Momma!

NRG Joker (Real_Joker05) 2 years ago

Fantastic experience: This place is an amazing and cheap place to take proper care of your exotic animals! I come here often with me and my gf and everyone there is super friendly and makes us feel at home. They allow for some animals to be held with proper care and overall just a comfortable place to come visit, the next time your in need of any rabbit, fish, reptile, or bird foods, go to Bayonne and give it a try!

Exotics & Aquatics
Exotics & Aquatics

Thank you Real Joker! We appreciate your feedback and glad you enjoyed your time!

Matt Davis 2 years ago

Fantastic experience: Great store, Awesome service. Thanks for helping keep the store safe and having such a great selection of products!

Exotics & Aquatics
Exotics & Aquatics

Thank you Matt! We really appreciate the feedback :)

Garnet Nard 2 years ago

Fantastic experience: These people assaulted my sensibilities with their low prices and excellent customer service! Most stores take the trash out the back door but I got to see them take it out the front! 10/10 would recommend! Very clean and tidy! My little hedgehog has never been happier!

Exotics & Aquatics
Exotics & Aquatics

Thank you Garnet! We appreciate the entertaining feedback! We are very thankful for such great customers like you!!

Max Sheppard 2 years ago

Fantastic experience: I've been here 1 time a while back with my grandparents I loved it I got to hold an animal I was able to pet one of the birds definitely visiting this year looking for an animal hopefully I find one I like can't wait to be back in this store again

Exotics & Aquatics
Exotics & Aquatics

Aww Max thank you so much for your review. We are so glad you had a good time visiting with your grandparents! You guys come back as often as you would like! We love hearing stuff like this!

Jason Oedel 2 years ago

Fantastic experience: Have had nothing but great interaction with staff, purchases and the animals I've acquired from there. The staff always taking time to answer my questions and have open discussion without rushing was impressive and lead me to spend a regrettable amount of money but happy I did.

Exotics & Aquatics
Exotics & Aquatics

Hi Jason! We really appreciate your review. We love hearing feedback like this and are so happy that you enjoy your time in the store and find our staff helpful. Thank you so much!!

Farhad Sahebjam 2 years ago

Fantastic experience: I love this place. Large variety of salt water fish. The staff are very knowledgeable. They helped me to set up my large fish tank at home, made sure the equipment worked well and fish were safe. I highly recommend this place.

Beverly Myers 2 years ago

Fantastic experience: Reptiles, exotic birds and fish and a large selection of unusual pets. Tarantulas, lizards large and small, scorpions, snakes, indoor and outdoor fish supplies and a wide variety of fish to put in your very own dream collection. Rabbits, gerbils, etc. And everything you need to keep all your pets happy and healthy. It's worth your time to just go see all of them. Beware though, they are hard to resist. I can attest to this myself.

Exotics & Aquatics
Exotics & Aquatics

Beverly thank you so much for the review and for coming in the store! We appreciate you very much!

Daniel Myrick 2 years ago

Negative experience: I live in Raleigh and was in town so I stopped by to check out the salt water portion of their store. Coral prices are laughably high and fish prices seem to be all over the place. Plenty of selection fish wise.

Jessica Carder 2 years ago

Positive experience: The fish department has a lot of variety you won't find at a chain pet store, but the care and handling is a bit lacking. Regularly see fish for sale with ich and mislabeled or over/under priced species which leads me to question sourcing and ethics. Also regularly see baby shovelnose/redtail catfish, alligator gar, etc, so I hope they're making sure these monster fish go to appropriate homes. The other departments seem a bit more polished, and the product selection in the fish section is also outstanding. They sell live and frozen food for reptiles and fish, and have a lot of basics for setup of birds, herps, and small mammals. Tons of driftwood and rocks to choose from, as well as a good variety of aquarium equipment and water treatments. Fun to stop in from time to time to look even if you don't need anything, just be sure you know what you're looking for and do your own research beforehand.

Exotics & Aquatics
Exotics & Aquatics

We appreciate your concerns for the fish and will discuss your concerns with our fish department. The only thing I can about mislabeling is that we are working on finding the best method for labeling tanks. We sell so many fish that keeping up with labels is a full time job. We are working on this though! Thank you for the feedback!

Chuck Terry 2 years ago

Fantastic experience: I took my toddlers in to see their cousin working. They loved seeing the different animals and even holding the tiny boa!!

Exotics & Aquatics
Exotics & Aquatics

Thank you Chuck! We appreciate this very much and really try to make the store as kid friendly as possible. Love seeing pics like this! Also we really like your cousin too :)

Shannon Mazurowski 2 years ago

Positive experience: I think this place does things about half right. Their reptile, tarantula, etc area looks great. The enclosures over there look well kept and enriching which is unusual in a pet store. However, I think they could stand to improve greatly in their small mammal care. The bedding used for the rats & other small mammals is extremely dusty. It‘s well known that they are highly susceptible to respiratory disease and there are many bedding options out there to reduce the chance of illness while still being easy to clean. The first time i went there they had two cages housing extra large rats with hides about half their body size. They also don't have hides for any of their rabbits (at least the few times i've been there they didn't). I found this problematic due to how sensitive rabbits can be. They are 100% a prey animal and can decide to stop eating at any small change in their environment. So putting them in a place with a revolving door of people/other animals and nowhere to escape to is a little frustrating to observe. In terms of customer service, I’ve never had an issue. I don’t get approached by anyone usually (which as an introvert I actually prefer) and when I ask for help the staff is friendly. All in all I think they are better than many locally owned exotic pet stores I have seen but definitely have areas where they could stand to improve. (edit as a response to owner) Thank you for sharing your process! That makes sense and I appreciate your candor

Exotics & Aquatics
Exotics & Aquatics

Hi Shannon - thank you so much for the kind words and the critique. The only correction I will make is the bedding. We have researched bedding and have tried a variety of bedding in the past. While we would have issues in the past with other bedding this more natural bedding (due to its low amount of dust plus some other factors) is actually the best we have found. We could get free bedding from our suppliers but have found this to be so much better for the small mammals that we have made the decision their health is worth paying the extra money for and we purchase this bedding versus using free stuff. We have had zero issues with respiratory issues since we tried this bedding a few years ago. I understand that labels on some of the bedding make a lot of claims but again we have researched the contents of just about every kind of bedding and opted to pay the extra to have this due to the many benefits it provides to our small mammals that frankly others just are not able to provide due to their synthetic nature. While we appreciate the feedback I don’t agree with you at all on this one at all. Again thank you for the feedback.

Tap Bridge 2 years ago

Fantastic experience: I drove over an hour to purchase a scorpion. The staff were all friendly and seemed to truly care about the animals. The parrots we're exceptionally fun to interact with.

Exotics & Aquatics
Exotics & Aquatics

Awww! Thank you so much for the kind words and for driving so far to come see us! We really appreciate you!

Lauren Spencer 2 years ago

Positive experience: They walked me through my first aquarium and helped me troubleshoot our terrible tap water. I brought in water samples and we figured out I needed a ph buffer. My fish are doing so well and I couldn’t have done it without their knowledge.

Exotics & Aquatics
Exotics & Aquatics

You know we love you guys and always enjoy seeing your beautiful faces :) and you are always a pleasure for the fish department to assist because you take such good care of your tank. We do really appreciate your kind words and support.

Amy Heather 2 years ago

Fantastic experience: We have watched them expand and grow over the years and it keeps getting better. Most of the time I go in I have had excellent experiences with people who really want to see the animals well cared for and if they dont have what you are looking for they know where to get it.

Exotics & Aquatics
Exotics & Aquatics

Awww thank you Heather!! We really appreciate the kind words and can’t wait to continue to grow and mold this store for our customers!

Teghan Dow 3 years ago

Fantastic experience: Love this pet store. I buy my snake its live mice here. Very well priced and very friendly staff. Love to visit the beautiful exotic birds.

Susan Baker 3 years ago

Fantastic experience: After our beloved betta fish passed away, I knew I didn’t want to shop at a big box pet store for a new fish. The tanks at this shop are kept *immaculate* and even the little bettas in cups are all healthy and beautiful. Good selection of males and females. If you are shopping for a fish, accessories, reptiles or even a tarantula or millipede (!) this is the only place to go. The staff are extremely knowledgeable and helpful. We are so grateful they are here!! Edit: I am a woman of color and I was treated with nothing but respect by the staff here. I think once they knew I was a knowledgeable hobbyist, they were more than willing to share their expertise with me.

Exotics & Aquatics
Exotics & Aquatics

Thank you Susan for coming in and the kind words! We appreciate you!

Mrs. LJ 3 years ago

Fantastic experience: I like it here! Family oriented. The Owner husband always treat us to as many questions my kids and I have. He always friendly to us!

Exotics & Aquatics
Exotics & Aquatics

Mrs LJ we certainly appreciate your kind review and are glad you like coming to visit! We especially love to hear that the kiddos enjoy it!

Camron Mize 3 years ago

Negative experience: They have lots of pets ready to be adopted. They could be a lot more prompt when customers are requesting to handle an animal that is up for adoption. The employees in the fish / aquatics department are not very friendly , not eager to assist customers , they are busy having personal conversations .

Exotics & Aquatics
Exotics & Aquatics

Hi Camron! We hate to hear you had a negative experience and appreciate your feedback. We would love to talk a little further with you and get some additional details. Real reviews help us grow as we always have room to improve and want to provide the best service available. Customer service is key to a successful business. Thank you again for taking the time and please let me know if we can discuss further. Thanks!

Jenelle Graham 3 years ago

Fantastic experience: My boyfriend and I traveled to this store after we found out they had specific fish we were interested in. The fish guy Zach was so helpful and friendly! We also had a great experience with Andy. Top notch employees, great selection, and really nice store. Will definitely be back!

Exotics & Aquatics
Exotics & Aquatics

Thank you Janelle! We appreciate the feedback and your business!

Anna Campbell 3 years ago

Fantastic experience: A lot of exotic animals, many that are not seen in pet stores. The staff was very friendly and helpful. They had a Toucan, which I had never seen. A large variety of different animals, very fun trip!

Exotics & Aquatics
Exotics & Aquatics

Thank you! We are glad you enjoyed!

Keshia Latisha 3 years ago

Fantastic experience: Just bought rabbit here today! Staff was super friendly and helpful! Have not finished my setup for rabbit they are keeping for a day until I am able to get it done! Definitely recommend!

Exotics & Aquatics
Exotics & Aquatics

Thank you so much for the kind words! We really appreciate hearing from our customers :)

Will Miller 3 years ago

Fantastic experience: I'm liking the new location, looks like they're still setting it up a little bit, but still has a lot of promise. We just purchased a gecko while on vacation, and we're quite pleased, it's very healthy and happy. A lovely reptile/inverts section in an otherwise fairly under-served market area for that sort of thing, so hopefully they'll do well with that. They already have a better selection that some specialist reptile stores I've been in, as they don't seem to focus more on snakes and bearded dragons like most places, rather they have a good mix. I loved the big ol Rhino Iguana and the BW Tegu, very nice critters, and always glad to be able to see them up close like this, even if I can't afford them! One day!

Timbre Wolf 3 years ago

Negative experience: Absolutely disgusting that staff here assaulted a customer over a refund less than $10. If you are a proud American you will not support them. It's wrong for a man to hit a woman, but apparently the owner doesn't believe that. Very wrong.

MistyE 3 years ago

Positive experience: Even though I'm not a fan of animals in cages, I did enjoy interacting with the birds here. The big white one by the door was hilarious! They have bunnies, guinea pigs, hamsters, rats, tons of fish, snakes, tarantulas, lizards, and of course the birds. They have several different types of big birds there, too. Also, lots of aquariums & a bunch of other pet accessories. It's a rather clean looking establishment, and it's a decent size for what it is.

Ian Arrancar 3 years ago

Negative experience: I was excited to go to the shop since I was already in the area wanting to find some fish for a new tank I got. Unfortunately, all the fish did have ick and the staff didn’t provide any help or answered my questions regarding their selection. Unfriendly or just plain uninterested staff for new customers it seems? I would just go somewhere else.

Kat Kelly 3 years ago

Fantastic experience: Very helpful staff, even right before close (sorry guys!) Everyone was friendly and pleasant and just nice people. And omg the bunnies! Tanks looked well kept and clean, not the die off you'll see in big box stores. #supportlocal

Patty Beasley 3 years ago

Fantastic experience: Unique pet store in the Roanoke Valley. Beautiful dogs and kittens. I am not a snake person but a great selection as well as spiders, bearded Dragons and more. The aquatics section is mesmerizing. Words can't describe how beautiful the saltwater section looks.

Exotics & Aquatics
Exotics & Aquatics

Thank you so much Patty - hope to see you again soon!!

Heather Wilson 3 years ago

Fantastic experience: Staff seemed extremely knowledgeable and not bothered a bit by my 2 million questions about 10 different species. All three staff members that helped me all have multiple animals at home and were eager to give me their experience with each one and the do's and don'ts and costs of each one as well.

Jennifer Bubnick 3 years ago

Fantastic experience: This place is absolutely Amazing.. The staff is wonderful cannot say enough about how friendly and awesome they are with kids. They also will teach your children how to care for the pets they are about to adopt. And will try to ansewer any questions that you have.I would definitely recommend them 100%

tonya dungee 4 years ago

Positive experience: I went out looking for tree frogs and lizards I did find two red eyed tree frogs but not the right type of lizard but I will check back.

Conor Farkas 4 years ago

Fantastic experience: The animals are exceptionally well kept, the staff are clearly passionate, knowledgeable and very attentive, and the product selection was fairly impressive. I highly recommend making the trip, even if its not around the corner from you. An awesome little spot!

Lisa Brown 4 years ago

Fantastic experience: I love this place! Everyone that works there is so friendly and they seem to genuinely care about the animals and helping you get the correct items for your animals.

Jay Roberts 4 years ago

Fantastic experience: Went to get some food for my bearded dragon. They have a large selection in regards to food for him as well as other exotic animals. The staff is extremely helpful and knowledgeable. They have birds out that talk to you come in, and sometimes you can get the snakes out and handle them. Plenty of choices for fish both salt and fresh. Awesome store with great people!

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