Blue Fish Aquarium

Fantastic experience: Large store, lots of choices in all areas. Generally more knowledgeable staff than similar stores in the area. Easy to work with for special orders and solutions not stocked.

Negative experience: Very disappointed with the customer service and communication regarding purchasing fish. I called 2–3 weeks ago to order 8–10 catfish and was told they didn’t have any in stock but that their vendor did, and they would get them ordered. When I followed up recently, I was told my order hadn’t even been placed. Understandably, I was frustrated and spoke with the manager about the lack of communication. Instead of a sincere apology or any effort to make it right, her response was, ‘I apologize for how you feel about it,’ and she mentioned canceling my order three different times. Clear communication is so important—if I had been told upfront that they don’t place special orders, or at least been updated on the process, I would have been much more understanding and patient. Unfortunately, this was a very disappointing experience.

Negative experience: Great fish and aquarium supplies, horrific employee encounter. I was so excited to find blue fish aquarium, as someone who has had several 500+ gallon aquariums in my lifetime with an EXTENSIVE amount of variation in fish, I was completely dumbfounded when a sales associate approached me to scold me loudly “don’t touch the glass that fish is highly aggressive, please keep your hands to yourself” to me when I was simply pointing to a fish as he followed my finger. I haven’t been scolded and spoken to as though I was an unruly 5 year old in… actually never. The other sales associate seemed very kind and polite, but wow, that was quite the unpleasant experience.

Fantastic experience: Katie was the best!! She helped me and my hubby pick out a turtle for our daughter. She was very nice ☺️

Fantastic experience: Katie was amazing and helped so much get us set up for our turtle

Fantastic experience: Every time I come here the staff is very friendly. Today, I was able to get everything I needed in 20 min. With the information I gave about my tank, I was informed of things that would help in the future and got my fish. I love coming to this Aquarium.

Fantastic experience: Excellent store for everything aquatic from freshwater to salt water. Knowledgeable staff will answer your questions.

Fantastic experience: They have everything a fish keeper could want and the staff was awsome

Fantastic experience: The best of the best! I love going here, they have the best employees and the best products. Will be going here for the rest of forever!

Fantastic experience: Bought a couple guppies which were good. Also, bought a saddled bichir that died 5 days later. They were very nice when returning with a water sample and since everything with my water was good I did get a refund.... which I turned around and bought some puffer fish with

Fantastic experience: I didn't buy anything at the end, but it was a great place to visit and to learn about some animals. A lot of variety of animals. Staff were really helpful and friendly, and they answered all my questions!

Negative experience: I went in looking for a certain fish, they were out of stock so the worker talked me into a acus farlowella. I asked about what they eat and the care needed. Everything he told me was wrong. So my fish (almost 40 bucks) failed to thrive under the instructions I was given, I tried to get an exchange or my money back/store credit. Im not new to fish keeping so this was a huge disappointment. The woman working was rude and didn't even want to deal with me. I wasn't being rude, I didn't even get a chance to say anything besides ask what i could do for exchange. I guess they only do a 7 day guarantee with some fish, not all. My problem is don't sell something you don't know anything about. All the information minus the name was wrong. Lesson learned for shopping here. I'm heartbroken about my fish and on top of that I got treated poorly. I doubt I will shop here ever again, and will no longer recommend this place to my hobbyist friends.

Fantastic experience: I love this place! We’ve being going there for years, sometimes just to see the beautiful aquariums and window shop - though have purchased a lot from them as well. The staff is knowledgeable and friendly, we’ve never had any complaints.

Positive experience: Saltwater tanks had few fish and some were even cloudy. Selection of dry goods was limited too. Never approached by any staff to see if we needed help with anything. They were right there shooting the breeze with people they seemed to know.

Fantastic experience: I had my first visit yesterday as someone who knew next to nothing about fish, turtles, or aquariums. I was recently given a free 55-gallon and 10-gallon tank — the larger one with just a turtle, and the smaller one filled with guppies. Naturally, I had a ton of questions about what fish could coexist with my new aquatic friends, the recommended male-to-female ratios, and so much more. Every single team member I spoke with (at least four of them!) was able to answer all of my questions — and I truly asked everything you could think of. I was so impressed by the depth of their knowledge, their kindness, and their genuine willingness to help. You can tell everyone there really cares about what they do. The manager, Pat, was especially helpful. Pat patiently answered all of my questions and even caught 20 fish for me — which I really appreciated. I would highly recommend this place to both new and experienced fish owners. Not only is the staff incredibly knowledgeable, but their fish selection is huge, they have all the accessories you could ever need, and their prices are very fair.

Positive experience: They have a giant selection of amazing animals including fish and reptiles! A turtle tank is set up in the back where you can see multiple turtles. Great customer service.

Fantastic experience: Great store with a huge selection of tropical fish, aquatic plants, and reptiles. Friendly staff. Fun to wander around and see their displays, but be sure to buy something while you're there to support this awesome store. The prices are very reasonable.

Fantastic experience: I been going here for over ten years. I kinda wish they would steer away from the dog and cats stuff because so many other stores have it. I also think they should charge a little admission per person like .50 cent for ppl who don't buy.(better than the zoo aquarium). They're displays are decent to great. They're aposphere is usually crowded and sometimes finding an employee isn't the easiest. I have never been treated bad, just when you go exercise patients. They will help you and are usually very knowledgeable.

Fantastic experience: Extremely helpful people working here. Chad got me set up with anything i needed and let me actually know if i needed something or not. For a first timer its awesome people dont sell you stuff just to make money and they also know what they’re talking about

Fantastic experience: This place is amazing. The staff was beyond helpful and friendly even the the store was super busy.

Fantastic experience: Awesome place. My daughter and I love going to see all the aquatic fish-turtles, lizards and snakes.

Fantastic experience: Friendly knowledgeable staff, great selection and prices comparable to the big chains - what else can you ask for?.

Negative experience: I would not recommend Blue Fish Aquarium. I used to be a regular customer of theirs and have spent a lot of time in the store as well as thousands upon thousands of dollars on their fish/corals/products. I just spoke to one of their managers Patty who was extremely rude. They definitely lost a customer. It's too bad they have gone downhill so much. Sean and Taiylor were amazing to work with. They were both very knowledgeable and helpful. I would highly recommend giving Patty some training on how to communicate with customers and retain business.

Fantastic experience: Great staff, good selection of products, and AMAZING fish selection

Fantastic experience: Best selection of aquatics & otheranimals as well in West Michigan. Our first stop for turtles, fish, even picked up a chew toy for the dog.

Fantastic experience: Love going here. The workers are always so informed and promote ethical care standards which is so rare in this day. They have extremely knowledgeable employees who will sit there and answer every question you have. I love spending time here just walking around and looking at the animals and fish.

Fantastic experience: Great place to buy all your aquarium needs. Staff are always helpful and knowledgeable on what they have to sell. It is always an easy process getting store credit for my extra fish and live plants as well!

Fantastic experience: So clean and well taken care of! All of the animals look great and healthy, and they have most supplies you might need.

Fantastic experience: We sell snails and fish here and buy supplies, fish and plants here. Usually good service.

Negative experience: THIS PLACE SELLS DISEASED FISH. DO NOT BUY! THEY DO T OFFER REFUNDS EITHER, ONLY CREDIT FOR MORE DISEASED FISH. Edit: Who is Chris? This must be a common occurrence because you seem to think I'm someone else who also had the same problem. This probably wouldn't be so confusing if your business was more legitimate.

Negative experience: DO NOT BUY FISH HERE. THEY DO NOT QUARANTINE FISH PROPERLY. This place will sell you a fish that is twice the price elsewhere, only give you 7 days to return it, and sell you medication when you tell them that the fish has a disease. Returned both fish for a refund that went to the medication used to treat infected fish. Out $23 to replace medication I already had. DO NO ACTUALLY BUY FISH HERE, GO TO VIPETS

Negative experience: I have been here twice and both times have been ridiculous. If your looking for service for saltwater pack a lunch because you will be there for awhile. Today I waited for over 45 minutes and finally I left. No acknowledgement from the worker while he carried on with another customer for what seemed to never end. In my opinion worst place in gr for service as far as the saltwater goes. Will not be back and I don't recommend. Go to watercolors or VI Pets. Both places you will be helped in a reasonable time. There was atelast a nice woman there that realized how long I had been there with no help and did apologise a couple times but she was working in a different section. Always lots of workers but both times I was there only one person working saltwater. Good luck if you go there. Maybe make an appointment.

Fantastic experience: I've known of Blue Fish Aquarium since they were in Jenison, now they are in Grandville. Always a very professionally run business which takes great care of all their fish, reptiles, & human customers! Jeff & his wife love their work and hire quality people to assist them in this work. I've visited many similar establishments in Michigan and across the country and hands down this is one of the best! I highly recommend them for all your pet needs. They always deliver great service and advice.

Fantastic experience: I always love going here for supplies, pets and helpful advice on food, setups, and husbandry needs. I drive out of my way to get their feeder bugs as I trust their quality most over the other locations.

Fantastic experience: Was really surprised how nice this place is. Huge selection of fish and supplies.

Fantastic experience: Experienced staff! Came in for beta supplies with my children. They were more than happy to answer all the questions they had about some of the fish and reptiles they had. Thank you for that!!

Fantastic experience: Beautiful. Friendly and knowledgeable staff. Whether your 1st fish tank or an avid participant, this is the place to go in GR.

Fantastic experience: Amazing place, shawn is a good guy and very knowledgeable in the saltwater, always help and very informative. Will for sure always bring my coral or fish to them. Much check out there tank. Very nice little shop

Fantastic experience: I love Blue Fish. You can buy fish and know they have been quarantined and are safe before you put them in your tank. They have a huge supply of plants, wood and shrimp too. Great store!

Fantastic experience: This place is awesome! The fish tanks are clean and nicely put together. Pricing is pretty good too. I got my neon tetra from this place today and I'm definitely coming back!

Fantastic experience: Knowledgeable staff, clean habitats and several products. Tortoise habitats would be beneficial to add!

Fantastic experience: There is no other shop like this, anywhere. The prices are unbelievably reasonable compared to other spots, and the customer service is SO on point. I'd give extra stars if I could. My only complaint is they aren't open enough hours in the day ha! And, I wish I lived a tad closer, but that's on me. This place is top notch. The staff are amazing, knowledgeable and helpful - the selection, quality and prices are unbeatable. Do your self a favor and stop in. Even if you aren't a fish person, this place is so cool and worth the trip. P.S. I have no affiliation to this place, I just really love it

Fantastic experience: This place is awesome! We were in for the first time last night. The staff is very helpful and informational. We went in for aquarium plants but ended up walking around the whole place looking at everything. This is better than the aquariums at the zoo! We will be back!

Negative experience: Worst customer service. The person who I dealt yesterday was very rude and arrogant. I have worked with other people here before and they were nice but this one person is always rude and after yesterday’s incident I decided to write this review. Not going to this place again!

Positive experience: Would give 5 stars but the prices have gone way high on their fish and some are pretty rough and still listed at top dollar. Friendly staff. Helpful aswell. Sad they took out some of the fw tanks. Hope they dont keep downsizing and would like to see some different species in the store more often like i use to see when we first stumbled on this place years ago.

Fantastic experience: Great selection of critters and supplies. Friendly helpful staff. Cool selection of shrimp...might have to try that next. Was thinking of setting up my saltwater tank after a 5-year hiatus, but the prices of that hobby have gotten unreasonable due to harvesting restrictions, higher transportation costs, etc. Then again, maybe that's a good thing. In any event, will be back.

Positive experience: Large store with good dry goods collection. The live fish area is large but generally contains numerous common species. If you are looking to get started this store is absolutely enough, but if you are searching for rarer species you probably won't find too much.

Fantastic experience: Absolutely love this place they have anything you could possibly need or at least it feels like it lol. Would definitely recommend blue fish over petco or PetSmart.

Fantastic experience: the best fish store around. Sean was so helpful when i had a million and one questions about plants. he had enough knowledge to chat with me for about a half hour over the phone and then more time once i came into the store. every employee has been so kind and full of information. excellent customer service every time. me and my guppy babies thank you all.

Positive experience: I haven't had good luck with betta fish from this store (2/3 died within a week), but I will say they are incredibly knowledgeable and really know what they're doing there. They have a 7 day freshwater fish warranty as long as your water sample comes back within acceptable parameters, they'll replace the value of the fish.

Fantastic experience: I got started in freshwater fish around April of 22. The staff there was amazing with the help they gave me getting started. I have now expanded to 4 freshwater tanks and the staff is still amazingly helpful with all my questions. They are all very friendly and willing to spend time helping with question and purchases. They are my go to for all my fish needs. In fact, they are all so knowledgeable that I feel capable of now starting a saltwater tank with their assistance! I highly recommend them for all you fish needs! I have now added a salt tank and the staff is above and beyond awesome with all the knowledge and help!

Fantastic experience: Very knowledgeable staff, clean healthy tanks and fish, it's the only aquarium store worth going to in a 40 mile radius. It'll be the only place I spend money on for my pets!

Fantastic experience: We love this place! You can tell they really care for their animals and the staff there are really friendly. I know they offer military discounts and teachers discounts. I’m wondering if they could start nurses discounts? I’d love that

Fantastic experience: Every retail store should look at blue fish's staff as a model of exceptional customer service. Oh and yes they have a fantastic selection of fish and other pet products. Shout out to Damon for all his help.

Fantastic experience: The staff was great today on my first visit to this store. My questions got answered and they had everything I needed. I love the way the store is set up and they display their products nicely. I wish I had found today store sooner, I do not live in the area, but will be back.

Fantastic experience: I'm a new fish keeper and I love this place they are so helpful and knowledgeable,they are my go-to for questions about everything from plants to fish to equipment to decorations they know it all... Love this place!!!

Fantastic experience: Even if you don't own any fish or reptiles/amphibians, it's a lovely place to walk around and just see the fish. Every animal is well cared for and they carry lots of tougher to get items you won't find at big box stores.

Fantastic experience: The staff was wonderful, attentive and so helpful. Prices were very reasonable. Every animal we saw was kept in a clean and suitable environment, filled with live plants. The critters were all happy and healthy and came right over to see us, so you know they've been well taken care of. If you're in the market for aquarium, terrarium or even small pet supplies, this is where you should go

Fantastic experience: Very knowledgeable and staff is super friendly. They keep there stock healthy and have never had any issues with sickness.

Fantastic experience: Everyone is very helpful answering any questions we had. Great selection of well kept fish!

Fantastic experience: Ordered a cute seahorse toy for my pup online and usps decided not to deliver it. Via email Patti helped get it sorted in no time and now my little doggo has a new favorite toy! Great service, thank you! Wish I lived nearby so I could visit in person!

Fantastic experience: We can't complain with this place they're prices are great. They have great service and nice staff. Alot of options, and we'll educated staff. we drive clear across town just to come here, passing a few other less liked pet stores. We've noticed they take on quite a few fish from others, just to save them. ❤️ if I could give them more stars I would.

Fantastic experience: Blue fish aquarium takes such good care if their Fish you wouldn't even know it's a pet shop. I highly recommend this place for both Advice and Stocking your Aquarium.

Fantastic experience: I brought 2 individuals who had never been to Blue Fish Aquarium. Both women were on sensory overload from the moment they entered the door. Everyone on shift that day was super nice, knowledgeable and extremely helpful. Both women have expressed their satisfaction with Blue Fish Aquarium and would like to return. (We live 45min away and don't often travel together)

Fantastic experience: A great store, lots a variety! Staff seemed friendly and didn't follow you around, they gave you space to look without pestering you. They also carry herptile supplies and cat and dog toys and supplies.

Fantastic experience: Best place in town to get your fish and reptiles. The staff is very friendly and willing to help where they can. The place does tend to get busy, so sometimes it can get cramped.

Fantastic experience: Accidentally ordered from the wrong blue fish (I also have one in Ohio but it is Blue Fish Aquariums) This awesome company shipped out my order within an hour of me placing it and it’s expected to be here tomorrow! If I ever need quick supplies, I will definitely be ordering from here again. They just earned an accidental customer from Ohio!

Fantastic experience: Fantastic selection! Staff was very helpful!

Fantastic experience: If you are in the market for fresh water or salt water aquariums...this is a must stop place! Their selection of fish, plants, coral, tanks, filters, and tank decorations is perfect. I have now built 2 tanks in less than a year, one coral and one shrimp, and I'm sure I'm not close to being done. The staff is super friendly, knowledgeable, and professional. Even when I'm just stopping in for food, I walk around to see what new things they have in stock to get ideas for my next setup.

Fantastic experience: The store manager was extremely helpful, knowledgeable, and patient with us as we asked several questions as new fish owners. The rest of the staff were kind and helpful too!

Positive experience: The store is absolutely fantastic, but you guys really need to maintain the shrimp tanks better. Before buying fish I always like to inspect the tank that they are being kept in first, but when I wanted to buy some red cherry shrimp I noticed that the tank they were being kept in, along with the other shrimp tanks, had a lot of hydra in them and one even had planarea.

Fantastic experience: Amazing place with very knowledgeable and friendly staff! Great for aquatics, reptiles, dogs, cats, pretty much everything. I go there all the time and I highly recommend it!

Fantastic experience: With every experience, the staff has been very knowledgeable and helpful. The aquatic life is well taken care of here and it's the only place I'll consider when adding to my aquarium.

Fantastic experience: Amazing customer service, and great prices! I placed an online order from this store and less than 24 hours later they had already shipped it out. I would highly recommend this spot for all aquatic needs.

Fantastic experience: Staff is very knowledgeable and friendly! Great selection. Shout out to Dameon, awesome young man, super helpful. Above and beyond customer service.

Negative experience: I was impressed by prices; however, my fish were infected with ich after purchasing a snail from blue fish. When calling to let them know so they can treat their snails to prevent any spread to others I was told that couldn’t be possible and that my perfectly fine tank’s temp must’ve dropped and killed my catfish. The o my change to that perfectly healthy tank was the addition of their snail. There was no drop in temperature and my pictus died from the ich seen on their skin. Very unprofessional and quite frankly uneducated.

Fantastic experience: This place is absolutely incredible, it’s by far my favorite fish store around! It’s a huge store and has absolutely everything you need, AND more. Shop at places like this NOT at a big box store!! Half of the store if dedicated to freshwater, they have a quarter of the store for salt water, and the rest of the store for reptiles and vivariums and pet supplies.

Fantastic experience: I have wanted to get back into having my own freshwater aquarium for years now, but had way too many other hobbies. However, a friend who was into the hobby finally spurred on my interest, and now I have a 32 gallon Fluval Flex, purchased from Blue Fish Aquarium. I've been going here consistently for a while now, and am very impressed with the expertise of their staff. They obviously are also passionate about their hobby, and willing to help share their knowledge with their customer base. As a source for fish, I am not at all concerned about the quality of their stock, and have had no issues so far. As a business, it is obvious they seek to have a reputation of quality, and it shows in how they maintain their tanks and fish. If you have any issues with your own tank, or need help deciding things such as fish compatibility, type of plants that will work for you, or have technical questions, Blue Fish Aquarium is a required stop in your search for answers. Absolutely I recommend this place to anyone who's been in the hobby, or is just getting into it. The picture posted was taken of my first tank setup after only one week of running. Started with just 6 harlequin rasboras, and after 2 weeks introduced 20 neon green tetras. Very happy with my decision so far, and I've had many long hours of enjoyment watching my tank!

Fantastic experience: 10/10 employees they helped so much (even told me where to get stuff cheaper.) they seemed like they really cared. The fish and reptiles were kept in larger tanks/enclosures than needed. The whole store is like a zoo, all of the tanks are beautiful. Not to mention how much variety there is. Fish and reptiles seemed very happy and healthy. Only thing is the prices are quite high but it’s worth paying more for the best service and healthiest critters. I will never go back to shopping at other stores THEY ARE THE BEST STORE EVER!!!

Fantastic experience: I don't live in the area, so my purchase was done online. The prices here were much lower than the competition and I received my order quickly. Excellent customer service as well from my chat with Patti via email. Highly recommended!

Fantastic experience: Greatest place in the major metro for anything fish or fishtank related. Really good prices, very knowledgeable staff that are friendly & glad to help. Been coming here for over a year for all my daughter's fishtank things, fish, snails & food. I recommend this place.

Fantastic experience: Amazing place! Huge selection of aquatic plants and fish for both fresh and salt water. The staff was very friendly and extremely helpful as well. A wonderful experience. I will be back!

Fantastic experience: I absolutely love this place. I stop here all the time and have spent a ton of money. My only wish is that they would not put their male bettas in tiny bowls, rather I would like them to be in actual tanks. Other than that, I love it here.

Fantastic experience: Great place to find nearly anything for fish and aquariums! Knowledgable staff (though under-staffed) were able to answer any and all questions I had. Wide selection of both fresh and salt water flora and fauna. Definitely recommend going to check them out!

Fantastic experience: Fantasic! Their employees know their fish! their tanks are extremely clean and fish healthy! Not only that but great service too?? Rare for a pet store these days. Very satisfied with my purchase. Their prices are so reasonable! If you need anything fish or reptile go here! ☺️

Fantastic experience: This place is the spot. I bought my reptiles from them a year ago and they’re still thriving and happy. I’ve gotten everything I’ve needed and more on a weekly basis. Every staff members greets you and asks how you are. Exceptional customer service from a young and spunky staff. They take great care of every individual animal, I have to walk around every time. Can’t imagine going anywhere else.

Fantastic experience: Awesome store had so many exotic pets and good quality supplies

Fantastic experience: Very helpful and knowledgeable staff ready to answer all you questions. I would definitely recommend this place for you fish needs.

Negative experience: Zero stars. Spoke to the owner about shipping an item out of state, and got the OK. I purchased the item and provided the shipping label as arranged. Days later told me it’s not gonna happen with no reason or explanation. They have yet to refund my order. Will have to escalate with CC company. Put me in a horrible situation with no stand for 400lb aquarium. Very unprofessional & horrible customer service! Please take your business elsewhere!

Fantastic experience: Blue fish has a great selection of all aquarium related items. Damon was very knowledgeable and helpful, even asking how long of a drive we had home to make sure our fish was in the proper size bag.

Fantastic experience: Great place they have so much facoaty and they really have Alot of knowledgeable people working there. To answer your questions and this place has lots of fish they go quick. They have alot of products. There as well this is the best place in Grand rapids or the weat side of Michigan that I have found to buy mbuna Cichlids. Great place highly recommended.

Fantastic experience: The fish, plants, and invertebrates I bought here are still living and thriving two weeks after purchase. I was beyond impressed with the cleanliness and upkeep of the in-store tanks. The employees were very helpful and happy to talk aquatics. The prices are very good. Previously I drove to Lansing for quality live specimens and I was very grateful to find this store closer to home and with great practices.

Positive experience: This store has a TON of fish and a decent assortment of reptiles. Well worth the look if you're nearby, although they had very low inventory on reptile substrate when there and said they typically never have enough for a 120 gallon enclosure, 4-6 inches high.

Fantastic experience: Large variety of fresh & salt water fish, plants and invertebrate! They also sell reptiles and amphibians and get some really cool ones in. Plus the employee's are very helpful and nice. Some products are a bit pricey, but it's worth just going and viewing what they have even if you don't buy anything. Its like a mini trip to an aquarium

Fantastic experience: This has been the go to fish store for years now. 10/10 recommend going here and only here. The staff will help educate you and make sure you're getting the right set up as well as the right supplies.

Fantastic experience: Fantastic place! Staff was very helpful and genuinely knowledgeable. The animals were all very well cared for, bright and alert. Prices were great, too! I can't reccomend this place enough. Definitely worth the drive out.

Fantastic experience: Very helpful staff and a great resource for saltwater fish and supplies in West Michigan. I have been shopping here frequently since the days of their old Jenison location and plan to remain a customer for years to come!

Fantastic experience: Unlike most pet stores, they take very good care of their animals. They didn’t have any sand boas so they ordered me one & will take care of it for a week to make sure it’s not sick. & the reptile manager is great. I’m intimidated over how much he knows about many different kinds of reptiles.

Fantastic experience: Their fish are very well taken care of in very nice conditions. If they have anything that they think could be sick they are put in quarantine tanks and taking care of. They also had a very good selection of freshwater fish and if they didn't have anything they would order it for you on their next order and you didn't have to pay until pickup. The employees are very helpful and very friendly. They really seem to know a lot about fish.

Fantastic experience: Completely professional. They care for all the fish, plants, lizards, etc super well and won't let you take them home unless they know you will, too. This is the place to setup or maintain an aquarium of any size.